the location and the staff are friendly and helpful self laundry is available room are big

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the staff were awesome, room was great and breakfast and the pool were good as well

breakfast was fairly minimal with microwave breakfast sandwiches, cereal, yogurt, fruit, etc

location, free parking, and decor!

staff, tasty breakfast, accommodating when there was an issue with our reservation, good laundry and leisure

also shuttle bus to go to the doctor and the store was a great convenience

the kitchen area was great and helpful also i was on the first

and the gym

excellent breakfast and friendly cheerful hostess.

called downstairs the next morning and was told there were no more because laundry hadn t been done

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

husband and i stayed here for a night away from the kids

having a gym and laundry room was very convenient

i went to the desk for some laundry detergent and was told it s two dollars

family friendly, clean, quiet, breakfast, courtesy laundry, staff.

the bed was comfortable. the laundry machines were great!

great location, ample parking, most comfortable beds ever! good size room! also nice pool!

great washing facilities for laundry, computer access with printer, pool

location with ample parking

we were not aware the pool was seasonal only.

pet friendly

they need inside pool

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

said i couldn’t have all those kids in the

the shuttle and valet parking are terrific bonuses

the shuttle service is very convenient.

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the shuttle and the friendliness of the staff.

it had great facilities, including 24/7 gym, breakfast...

clean, nice accommodations, always an amazing hot breakfast, great laundry facilities!

had to ask for cups, found dirty laundry in hotel room

needed to do laundry during my stay and there was no change machine for quarters nor did the front desk able to

pool and hot tub closed, but understandable in the current state of covid

i didn t like that the pool close so early

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

shower was a little small for me. my key only worked on the room not the doors or the gym.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the

overall the hotel was great for the value. kids had a blast.

no laundry service

wish they had laundry sevice and some vegetable salad for breakfast

breakfast was a little disappointing, as were the room amenities (skimpy on towels, no laundry bag)

location. room appointments were very nice and comfortable. breakfast buffet was excellent.

breakfast has been going downhill for a few years. it's no longer a plus

the breakfast was excellent

convenient location; ease of parking.

luggage dollies needed by the side entrance, which had better parking.

nice clean room. great breakfast.

the kids were getting restless as anyone else would if you had to wait as long as we did

laundry staff operating front desk

seeing the laundry behind the front desk

laundry service on site

on site laundry

laundry out of order, no hot water, tub slow draining, and a short in the electrical

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

to order room service for breakfast 2 days and there were problems both days

breakfast was great. the shuttle was a life saver.

the wedding venue stage and bar area

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags,

not enough staff to take care of customers especially in the restaurant and bar areas.

no room service or room cleaning

room was very clean, pool peace, and quiet, so when i travel for now on it, marriott or anything that has dealings

the pool and gym were nice facilities.

they were very accommodating about late check out and anything we needed

there breakfast has really nice variety and my favorite part was definitely the coffee bar 10/10 would come

very clean, very accommodating, great location with shuttle to the clinic .

nice first floor with bar and tables

it is nice having a real kitchen for making small meals and cleaning up

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

the laundry facility was clean and well maintained

lots of parking and ease of access to outside

very clean, rooms were big safe parking

breakfast & dinner is huge with little kids avoid paying ridiculous restaurant prices

room service was exceptional and the bathrooms are huge and nice.

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern,

when i asked to remove the mini bar they said they will charge me i was surprised for what, i called room

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

electronics, tv and wifi could be better. dated

the amenities laundry/pool and the room set up, location, plus price for the week.

the gym and laundry were helpful to have onsite

weird bloody looking thing in bottom of laundry basket

laundry machines worked great and didn't cost extra

i love the free laundry option! this was a very quiet hotel as well.

convenient with laundry and gym room

suite had a nice kitchen area and comfortable king sized bed

room service was amazing and prompt!

room was very good and room service was excellent

room service was great when we arrived late at night and the room was set up great for my wife's

the self service laundry was great and the shuttles to and from the hospital was great as well.

near cleveland hospital. laundry services

nice to have laundry facilities and exercise gym

close to the hospital and laundry facility on site

i noticed there was on in the laundry

cleaner laundry room, around the machines, please!!

kids /young adults were screaming at midnight in the hall and parking lot

kitchen in the room

the breakfast had minimal options, but the gym was nice.

the wifi signal in my room wasn't very strong.

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

exercise room, laundry room, & outdoor fire pit.

the laundry room smelled like urine

very clean, and very clean laundry,

rooms were comfy and clean, even had laundry on

free use of laundry facilities

also nice to have a restaurant and bar inside the hotel with space to spend time with other guests in your

wifi is terrible, worthless to any business traveler needing internet access via wifi

old school italian restaurant on the first floor--- decent food & friendly bar staff

floor is lifting in the bathroom, shade let parking lot light in, and felt it was see-through.

ice machine worked, laundry room wasn t open, pool was down

very clean & bed was very comfortable. plenty of parking. coffee was convenient and delicious.

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

the hotel itself was beautiful inside... there was also plenty of parking.

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

elevator. laundry room.

plus we was able to get early check in and late check out so that’s a major plus

upon entering room, glass enclosed spa tub and shower on left

laundry and microwave were good for amenities

couldn't use the laundry facilities

clean friendly atmosphere. room was very spacious also, laundry room on site.

spacious rooms got in door swimming pool. food restaurants bars and highway is al around

front desk the owner or manager was very disrespectful towards kids it was dirty no one told me it was a extra

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

i could have used more bags in the room for our dirty laundry

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

the pool and hot tub were perfect for the kids

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

laundry and dryer machine available, which was en unexpected extra plus

the complimentary laundry was also on our floor

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

the kids were very impressed with having their own bunk beds and small living area

the king suite was way better then expected , room service was worth every dime .

also, there was a small refrigerator but no coffee maker, so it forced the guest to order room service for

room service was incredibly over priced.

the rood top bar is an experience and i loved

nice big clean room with a large tub. fireplace was a nice touch and linens were all clean.

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

the room has a fireplace, a full kitchen for us to cook and a warm cozy

also only one bottle of shampoo and one bar soap for occupancy of two people

there was a full kitchen and fireplace

plenty of room, nice kitchen

there is an onsite laundry which was a big plus

indoor pool, comfy couch, laundry, friendly and helpful staff!

the pool was great and the kids loved the pool

big pull out couch to accommodate kids

pool was amazing! room was clean and nice.

that we didn t like although it would be nice if they had a laundry facility in the premise

even though, we had to walk to find spot for our pets to complete their business, the hotel was awesome to

it was mildly annoying because we prefer to sleep in darkness, and we had a pet that was curious about the

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a

not a huge deal, but when your traveling with kids it just doesn't work

housekeeping left dirty laundry throughout the hallway til 8ish

free wifi was in bold, red lettering on my booking details

pet friendly, but not a very well sound insulated construction to mitigate the yapping dog in the

great room, great gym, the higher floors have a great view.

no free breakfast but there is a restaurant

functional elevators, really nice staff, great breakfast and kickback food selections; self-laundry big plus;

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

questions cleanliness of laundry

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

there were no laundry bags for dirty laundry

wish they had a laundry room.

linen in my room was never changed or replaced during the entire stay and no onsite laundry

guess if anything , it would be that there was nowhere to do laundry in the building

- noisy from the ventilation system - missed guest laundry

good parking

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

i asked about getting some food off the menu only to be told that the kitchen had closed

it was kids run up and down the hallway all night kept me up

rooms were nice, gym was great and clean presentation.

but instead kids in swim suits headed to the pool only to have the elevators open

nice corner view breakfast was excellent

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

originally added extra items to my room service tab

the bed was great nice tv room service was great

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

room was right above the staff laundry room it was very noisy

a laundry soap dispenser would be nice

also, the breakfast was fabulous

the breakfast was very good and the location was very convenient

the room was great! the bed was super comfy! the living room ans kitchen were great too.

also, charging $10 per night to park your car is a little insulting, since it is not 'in town' parking, or at

was a surprise $10 parking charge upon check-in

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

happy hr. it has a pool & breakfast

you shouldn't need paid wifi to utilize

the hallway was dirty and there were laundry bins in the hall way all night

i go up to room and laundry carts everywhere even when i left that morning

trash carts and laundry carts were left in the hallways blocking some exits

no towels room not that clean and no laundry bags

late check out allowed us to sleep in and not feel rushed

i like that we can open the window for fresh air. also like the laundry facilities.

came for the kids to swim always too crowded

a room service person who brought us a rolling bed seems not happy that i requested what i booked for

the hot tub was nice and the pool area very nice

swimming pool kids were happy nice comfy beds

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

, laundry services, & wake-up calls

access to workout room laundry room

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

staff are petty theives who steal change and laundry quarters

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the staff were incredibly helpful and friendly. the pool was great for the kids.

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

also pool area was not that clean

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

we had to go to the linen/ laundry room to get extra towels

the staff is friendly & helpful. the breakfast is exceptional!

it didn t have a indoor pool

among several guests who had to heat them in the microwave after they had just come out of the kitchen

wifi was sketchy

for different linens at the front desk and was told they had none because the person who does laundry during

only thing i did not like was having to pay for your own laundry

wifi didn't work

over priced and pool outside not indoors. it was pouring so we couldn't enjoy anything outside.

t do breakfast just the thought of having to walk or drive to main lobby if there was some type of

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

the pool was very very cold!

my room was comfortable and very clean, i liked the kitchenette.

also it was a long way from the parking lot to the hotel entrance and it was really dark and a little scary

wish the treadmills in the gym were updated

the bedding wasn t in our room for the couch bed so we had to wait an hour for room service to bring it to

breakfast served each morning of our visit was a great value

no room service.

the hotel the lounge the breakfast an the rooms

location, very walkable, beautifully appointed large but cozy rooms; lounge for relaxing and breakfast; attached

there was a continental breakfast. not many choices. muffins were fresh.

the breakfast was only adequate.

music from the bar downstairs until 2:00 am

breakfast was only adequate

the towels were dirty, the wifi sucks, their parking lot has pieces of glass

pool was nasty and hot and i didn't even get to use it asked why was it like that and no one

were mostly young people going back and forth lots of smoking

good place to stay, convenient location, quiet area, nice pool area, spacious rooms, decent breakfast hot and

requested a non smoking room when i booked on booking

it must have been laundry or maintenance

i am a hilton honors member, but if you are not, you have a pay for the wifi

could not use pool.

wish indoor pool was open

hotel, the pool wasn't ultimately clean when we arrived but it didn't seem to get used by many other than us

s no swimming pool or guess laundry area

no laundry room to wash

the breakfast and laundry room and better room service no extra towels

room was right next to laundry on first floor and that woke me up at 7 a

breakfast was fair

laundry on site

it was nice and very clean. pool area was good. staff was friendly.

gym was clean and breakfast was very good

is no wifi in the room, and the front desk staff patiently tried to assist but tried many times to no

clean with kitchen amenities. great location.

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

they told us it was the laundry it kept seeping in room thru gaps in the door

there was no staff on duty that helped with laundry or towel needs or anything else

com when asking where local laundry mat was

the wifi

bed was very comfortable. wifi with free hbo was a great bonus. the location is wonderful!

pool unavailable

pool was not open. we wanted to use it. very hot day. tub had no plug to take a bath.

it was nice wasn t dirty bed was comfortable location was peaceful. wifi worked great

the order that came out the room when the door opened was terrible it was drug transaction in the parking lol

nice and helpful staff. i recommend the 3rd floor as its non-smoking they said

were 4 people including my self trying to check in and the front desk clerk was in the back doing laundry/that

free self parking. breakfast items were pricey and we did not eat there.

starbucks, swimmimg pool, fitness equipment, and the light and space of the room.

clean room. staff very nice. pool closed currently.

location, staff, cleanliness, gym

charge for laundry

i went to the sheraton hotel website it showed a beautiful pool at this location

on-site parking

the fitness and pool rooms were closed which was disappointing

there is a restaurant and bar onsite, never went, so cant really say if it was good or bad

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

hotel and room was very clean . i loved the kitchenette.

it just have pet smell

the breakfast was only oatmeal

wifi service can be a bit better

guest laundry washing machine was broken

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

pool and location

nice & clean room, airport nearby, plenty of parking space

kids loved the pool area

the hotel also has a bar and a mini-market in the lobby

the jacuzzi at the room outside parking

loud kids running around playing hide and seek it was horrible all evening and early morning

i didn t like the fact that the pool was dirty & the hot tub .

room had pet hair all over carpet and the staff didn t seem to care much when i brought it up to

the staff was rude and would follow us when we were doing laundry and continue to walk by our hotel room

we requested a non smoking room and when we got to our room the sheets had cigarette burns in them

every room reeked of stale cigarettes in spite of the fact that they were labeled non-smoking rooms

uncomfortable smell of smoking or something like that, talked on front-desk but nothing happened

one of the room were full of the smoking smell and the control buttons of the ac unit were broken

refunded my money when laundry room wasn t stocked w/ soap

the veterans parking and onsite laundry facility

laundry facilities

was able to do our laundry, that was so helpful

they allowed smoking in designated rooms so the hallway smelled like cigarettes.

breakfast was so-so needs tlc... carpets in bad shape, laundry was out of order

rt back to report this, staff came out got fresh linen from laundry room and though i was going to change the

no laundry soap and nowhere close to buy it

odd smell from laundry room

some small stains on blanket and sheets, fortunstely the other bed was clean. no laundry unit.

laundry were great in all respects

the housekeeping elevator was broke so the elevator smelled like dirty stale laundry as well

noticed someone (attendant) folding laundry

the feee breakfast was lacking but the coffee was good!

also, indoor pool and hot tub

location and it had access to laundry machines.

pool closed

people tailgating and barbecueing, drinking in the parking lot

breakfast had a lot of options. we were on the 3rd floor so it was quiet

pet friendly. bed was comfortable

property was clean, quiet and had a guest laundry which i used

laundry service is on the 4th floor, costs about $6 to wash and dry per load

suggested to the manager (after being inconvenienced) that they post a homemade sign in the guest laundry room

the hotel also had a laundry room and fitness room that i did not use

room smelled like dirty musty laundry, there were no towels