slow wifi

lovely bar area too in the lobby

very limited parking

only negative point is the parking

lady made me wait with 5 kids for 45mins - (arrived at 2pm) telling me the room wasn t ready , when the room

00 the laundry lorry turned up the driver was as quiet as he could be but the loading still woke us up

beds, room very small, hairs on bathroom floor, laundry truck outside at 6am for an

comfortable beds. family room was spacious. staff at breakfast were amazing especially afsaneh

didn t quite expect it to be as nice as it was the decor the bathroom the lounge and bar area and breakfast

i checked in, the lady at the desk assured me i d have a late 2pm check out

you also hear the laundry stores and delivery s on the office block side with the staff parking area

there is no laundry service available

problem giving us a very early check in after a long flight

clean, very polite friendly staff, room service food was nice and reasonably priced

40 for early check in, asked me to pay again when i'd pre-paid

shower appeared to leak, every other holiday inn that i have stayed at has had a guest laundry you can use for

the bar was even open till late on a sunday

saied was very helpful in organizing our early check in

wifi was breaking up a bit

hotel allowed us early check in

5) had so much fun for the amazing activities over easter weekend, as well as playing in the kids pool and

breakfast l, grounds and things to do with kids

engaging our baby -the mini landies experience - no wonder it's their most popular activity for kids, so cute

could have done with more disabled parking

had great fun at the axe throwing activities, kids enjoyed mini off road explorer

7am loading in dollies of supplies was loud and disruptive, as well as laundry carts loading in the evening

the view from the room looked out to the laundry

beddings are very clean, only laundry service is working properly

the wifi worked fine in the bar area but in my room it just kept saying there was no internet connection

kids loved the waffle/pancake machines and mum loved that there was a selection big enough to

and leaving crates of dirty laundry in the corridor

pool and spa

pool and steam room were lovely

the ladies at the spa give fantastic service as well and are very accommodating, neelam gave me a great massage

room service

and the sheets had a mark on which probably laundry rather than housekeeping

ceiling falling down, filthy dirty throughout, changing rooms filthy, dirty towels piled up in a laundry bin,

housekeeping was busy with the rooms, but there were carts and piles of laundry everywhere

trust pork so don't eat it ) this was not the fault of reception as the gentleman had told the kitchen this

could do with a bit of background music in the bar area

efficient management of laundry requirements

room was above the laundry room i think could here some machine all night long room 201, i think the halls were

laundry collection at 530 in the morning then staff laughing and talking at 2am waking me up what a

35 am by a member of staff banging doors and rolling laundry trolleys across the carpark outside of my bedroom

balcony view over garden and fast wifi

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

poor wifi

had room service and could not fault ir

there is a decent size gym as well (covid restrictions apply)

lovely big room and shower room plenty of parking

dan at th bar was very knowledgable & again gave great service

wonderful staff, strong wifi

very nice hotel nice rooms and a nice bar and restaurant and very nice staff a very well run hotel in a very

wifi not working well in room 18

but a team member was engaged early next morning in trailing wheeled waste bins or perhaps laundry bins over

noise between 12-2 am which sounded like laundry cages being moved and lots of noise from people talking

lovely location with plenty of parking. rooms very comfortable.

pretty and good breakfast which can be delivered via room service

pleasant walks through countryside with the occasional sound of a golf ball being struck if you were near the

doesnt do laundry

i have perfume allergies the fact that the environment is perfume free including the laundry is fantastic

arrived early wife 8 months pregnant and booking at warner studios for 3pm requested early check in - on

& brought up linen for pull out bed straight away which was really appreciated to get our kids to bed on time

it has usb charging points and the wifi is free

ve liked if they had more information on the services they provided and the costs, such as laundry

tv kept flashing up a message about the wifi dongle every five minutes so i couldn't really watch tv

was generally dirty, but worse was when i found my luggage in the shared kitchen instead of my room after i got

great wifi and tv

the wifi didn't work half of the time and there was dust underneath the beds even though it was cleaned

bed laundry is poor

also, amongst the amenities,laundry is listed but this misleading at best

were friendly and good to have ev charging onsite

breakfast good value and well presented

quiet room. prompt service at reception. parking in nearby car park for 1. late check out

excellent parking, and the manager is so welcoming!

as soon as i booked the hotel and queried an early check in, it was so nice to receive a phone call letting me

staff friendly, clean hotel with parking in front of tesco

very good location in harrow with good parking area

wifi can t reach the first floor, i had to buy extra data for my travel.

the breakfast has plenty of choice and you can sit inside or outside on a nice day

can enjoy drinks by the pool in the spaud83dude0d staff and even the other guests were so friendly and pleasure

good car parking

toby the barman in the terrace bar went above and beyond and actually made the stay better

much the property but service, we thought it was a little invasive for the staff to go around the pool and tidy

free wifi although signal wasn't always great

location was great, staff friendly and welcoming & the restaurant/ bar area is an absolute

staff was very helpful and ready to assist and provide room service at odd hours of night

facilities that were offered are not actually their e.g. room service, was none

did request an early check in and was really helpful and room was ready .

in after recommended check in time and all rooms in our area had dirty laundry piled up by the doors

dirty laundry by room and breakfast some issues with sausages being overcooked

unfortunately it was disappointing that dirty laundry remained piled in the halls awaiting collection until

the dirty crockery and glasses and dirty laundry were still outside the room when we eventually got in

laundry service and our mini fridge was not very cold

no laundry room.

parking spaces, but was not a issue for us but can imagine being a problem if the hotel was fully

large car park with an ev charger

3 miles away from the city centre free parking clean friendly staff bar available good

breakfast was lovely. my bed was really comfortable and the shower was lovely.

nothing really bar holes in the curtains and possibly updating showers baths.

the room service food was fantastic, especially the curry! fully compliments to the chef!

when we came down from breakfast the following morning, tanya was still on shift and still as cheerful

trouble-free wifi connection, great sausages for breakfast :-) free parking.

room service was fab and arrived hot

on turning down the duvet in the morning, discovered a hole in the cover caused by laundry

bar and restaurant were perfect for our birthday celebrations

team were very accommodating nothing was too much trouble restaurant food was spot on, the gym facilities were

the kids loved the swimming pool and the lavish breakfast

pool and gym were good

daughter wanted to try room service but there wasn't any options in the room menu wise for this an i couldn't

the gym was well equipped, and the pool area was fantastic, including a sauna and steam room

kids loved searching for harry potter characters , great fun and pool lovely, also kids eat free is

of housekeeping was up within a few minutes and couldnt have been more helpful lovely pool that kids can stay

location was great & the ev chargers were a bonus

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

i was also advised that the laundry service was available and the items were to be dropped at reception by 7

in the photos, the fact that we didn t had a fridge in the room was not convenient, there were wifi issues

the breakfast was the best yet- fresh and delicious ingredients that were cooked and seasoned so well

komfortable, friendly staff and a fantatic breakfast

if you want to reduce your expenses then it would be better to do so by reducing the room service frequency

location clean & comfortable gardens parking

the breakfast was of high quality, the warm dishes are made to order

unfortunately the wifi failed part way through our two-day stay

breakfast and bar food was delicious and the staff were outstanding and nothing was too much trouble

my partner, a trained chef, enjoyed the quality and presentation of the room service sandwiches and buffet

quite tired (no 11) - flickering lights, curtains need rehanging, needs a repaint, large pile of laundry sat

staff really lovely , room clean and comfortable and the breakfast was delicious

location, onsite free parking, out of hours ease of access to the room

bed was very comfortable and the breakfast was amazing

gave us everything we wanted for a fab weekend away good parking

i was only in the hotel for abot 4 hours - i used the wifi for a virtal meeting i had to attend.

breakfast good. location excellent

wifi not working in the room, only works in public areas.

reachable to underground & railways station south ruislip 2-housekeeping 3-free wifi 4- check in:check out

bar could stay open a bit longer but it was quiet so understand

location for function we were attending at nearby golf club (short uber ride away)

car park is tight for parking

shower was with no pressure no phone for room service

free parking available at the property

doing a course nearby the bedrooms were very clean ,modern bathroom and had all i needed, even wifi that worked

location and parking

where friendly bed where comfortable shower was powerful there was parking good value for money will definitely

plenty of free parking around the hotel free wifi and can buy soft drinks from reception great little hotel,

ample parking across road

free wifi and signal is strong

com site said they had laundry but i received a message the day before saying this was no longer the case

comfort, price, included parking and wifi

bit remote location. quality of wifi was very low.

he explained about parking facilities, breakfast and also told us about two pubs just across the road from the

pleasantly surprised, plentiful parking adjacent to the rooms, a warm welcome, great food and pricing and the

the bed was comfortable and the laundry clean

from reception staff to the breakfast and bar staff they were all fantastic

free car parking also

bar service was excellent

staff was great food was excellent bar and restaurant clean and welcoming

no laundry service for clothing or able to put charges on room.

no laundry service

great location, friendly staff, amazing breakfast

free parking on site

o served at breakfast), is always so lovely - it was really lovely to see how accommodating he is to those with

i had a special request for early check in and the hotel was quick me to help with me options

staff, very helpful especially in opening the bar when we returned from a party

fabulous room.. very comfortable. lovely outside garden area. nice breakfast

breakfast & bed & room service

more varied room service menu

and laundry service is a bit more expensive than out of the hotel but that's usually to be expected

very near to wembley part metro station, only 2 minutes walk, plenty of shops for quick bite, laundry, dry

but they have laundry service

breakfast choices and free for kids

gym needs some cleaning spray so users can clean the gym equipment after use please

our room apposite laundry room, bit noisy.

no pen,laundry bag, any toiletries

the pool was open

the gym the monitor on the rower wasn't working properly, i informed the member of staff but he didn't

so near to wembley stadium. so thoughtful with little gifts for the kids.

00 room service charge kettle had timescale so requested it was changed which they did however this

nice outside area good parking facilities and tv had great connection so didn t keep freezing which in some

the lights were difficult to adjust. there was no room service menu or blankets available.

moon here last year came bk for 1st anniversary and was a beautiful surprise waiting for us rose petals all over

for access to north london, food excellent, service and staff excellent , a great place to stay, parking secure

tv didnt work, no wifi

everything was fantastic. clean room, wifi, very nice and helpful owner. safe parking space..

staff were friendly and helpful, wifi was great and so was the location

wifi extreemly slow unable to stream, no regular tv channels only thing i could find was someones

criticism is the wifi wasnt to good in the front room i stayed in maybe a signal booster might help apart from

hard pillows but i m used to feather, no room service but it s not a massive hotel

very clean and the kids loved the tv in the bathroom

need to get away from the kids for one day

good room service

wifi doesn t work at all, and limited tv channels. shame because it s a good tv.

they didn't have laundry

the second night the next door room were continually shouting at each other, kids screaming and doors banging

comfy beds, very good breakfast and comfy room with fast wifi and most helpful friendly staff who made our stay

wifi is excellent speed and great for streaming

due to my work i needed an early check in, this was arranged prior to my arrival with a smile and can do attitude

friendly and helpful staff, appreciated an early check in, complementary drink

great room and great breakfast

friendly helpful staff, comfortable room complementary drink at the bar and free parking

friendly helpful staff, comfortable room complementary drink at the bar and free parking

too much breakfast deliciousness to choose from!

creaky floors and crowd noise came through the floor from the bar below.

good breakfast, comfortable hotel, adequate parking, clean and friendly. love staying there.

lovely hotel, very pet friendly and helpful staff. super breakfast....excellent stay, thank you.

wifi in the rooms at the back (in the car park) is very patchy and there is a bit of noise and lack

says pet friendly but we didn t really feel super welcome

was no restaurant or room service

and toast no butter no jam no cups for the coffee or spoons no sugar 15 was refunded and 3 room

seating in bar could be more interesting and comfortable

would be nice to have tapas on menu in lobby bar as small appetizer!

room service and breakfast

also, we arrived at 3:30pm to find our rooms where not ready, due to staffing issues, and laundry for several

laundry only changed after i asked (1

parking, delicious menu, comfortable and spacious room, beautiful surroundings

restaurant and room service unavailable on mondays, not informed of this when we booked

breakfast was also spot on: fresh, tasty, and a great start to the day

there is also self laundry machines

when we checked out we asked help with our luggage and they had to use their laundry trolley

the laundry is in the same building, very simple and understanding operating by coins

the lancaster laundry room was very dirty .

services as laundry and the location

our room was cleaned every single day, the room service ladies were kind and helpful

helpful staff on arrival, free parking, lovely hotel with lovely decor and detail, super comfy bed

wifi variable

a bit of confusion about gym access

was nice to have air con in the bedroom and an early check in

very speedy laundry service (within less than 8 hours), very nice gym (love the technogym treadmill) and

bathrobe on my first night there (stay was for 2 people) i was later informed this was due to a laundry issue

room service spot on food amazing even had gluten free options for myself spoke to the restaurant

complimentary mini bar, 24hr bar and room service and overall best werkend ever

fab hotel, great rooms. brilliant breakfast and great craic with the night staff.

friendly and helpful staff, very clean, quiet and comfortable rooms, also free parking

loads of parking if you need

wifi is working perfectly good

location, plenty of safe and secure parking, beautiful hotel and building

have stayed many places over the globe and in london, easy to get to, easy to use as base, great parking, very

lack of proper room service and proper laundry service

lovely bar area

the bar was a lovely place to spend time if your on your own as i was

clean, great parking, comfortable beds

set up, rude staff including manager, did not clean our rooms the whole time we were there no wifi in our 2nd