rooms are above a busy restaurant/wine bar

and welcoming, i'd called a couple of hours prior to arrival and she was able to accommodate early check in

did request an early check in and was really helpful and room was ready .

staff was very helpful and ready to assist and provide room service at odd hours of night

location was great, staff friendly and welcoming & the restaurant/ bar area is an absolute

nice bar area

would be nice to have tapas on menu in lobby bar as small appetizer!

and toast no butter no jam no cups for the coffee or spoons no sugar 15 was refunded and 3 room

no room service, no food after 8, limited menu before then, buffet

prices in bar slightly high

where friendly bed where comfortable shower was powerful there was parking good value for money will definitely

free parking, wifi and nice touch with tea, coffee and biscuits in the room (really nice touch)

ample parking across road

parking, clean, staff was very friendly

free wifi and signal is strong

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

ideal for my location to the office, nice big room, and the gym itself is ok to use.

friendky staff! beautiful building , comfortable beds. and free parking!

food is excellent, gym is great, location is perfect

no gym but you can go to one near by

it had parking and was really ideal

late check out accommodated as well as an early arrival - staff permitted us to drop the bag and

just excelent hotel. very pleasant room. nice breakfast. highlights: strong wifi, great shower.

biscuits and fruit as well as small bar available in lounge area

plenty of free parking.

wifi is working perfectly good

friendly and helpful staff, very clean, quiet and comfortable rooms, also free parking

, snacks and drinks in room, nice coffee and tea (nespresso), a bar in main building, room service etc

to our dissatisfaction they offered us free breakfast however were told by the waiter that my kids are not

criticism is the wifi wasnt to good in the front room i stayed in maybe a signal booster might help apart from

tv didnt work, no wifi

rooms are not soundproof and there is no room service though it's advertised

very comfortable room with shower tv wifi coffee making facilities

reception person asked if we can keep the music down and we wasn't even playing music we had a kids program on

very near to wembley part metro station, only 2 minutes walk, plenty of shops for quick bite, laundry, dry

but they have laundry service

and laundry service is a bit more expensive than out of the hotel but that's usually to be expected

breakfast was great, the kids loved the pancake machine too

i also think there could maybe be a few more items included for use of the kitchen

early check in with parking was a bonus as we could park the car, drop our bags in & spend the

large tesco right across the road and the free parking on hotel grounds is always a great addition in

wifi can t reach the first floor, i had to buy extra data for my travel.

for wembley with free parking very reasonable priced family room 3 single beds comfortable mini fridge wi fi en

as soon as i booked the hotel and queried an early check in, it was so nice to receive a phone call letting me

ve liked if they had more information on the services they provided and the costs, such as laundry

kitchen stank and looked like it hadn't been cleaned in years

the fact that, you can do early check in.

free wifi didn't work

wifi didn't work all the time and room could do with little tlc

our room apposite laundry room, bit noisy.

no pen,laundry bag, any toiletries

so near to wembley stadium. so thoughtful with little gifts for the kids.

my 3 (well behaved) kids are tall and almost 16 years old, the water is 1,20m deep, one child is 1,84 m

to keep towels close to the shower, no locks available for the lockers, it was noisy and full of kids, no shower

room service asked for a jug of water as i m pregnant and was thirsty and took a hour to get to

the giant chess and pool table were a huge hit with the kids

when we came down from breakfast the following morning, tanya was still on shift and still as cheerful

wifi signal not great

gym equipment was limited

location, off road parking, helpful staff, comfortable bed, good facilities, unexpected

walls were paper thin and could here everything slamming doors, shouting neighbours, kids crying

wifi terrible.

there was no wifi

of the hotel safe, fridge and kettle in room comfortable bed tv with freeview, netflix etc good wifi

bed laundry is poor

also, amongst the amenities,laundry is listed but this misleading at best

bar and food -great prices and atmosphere

if you like a late drink after a night out there is also a 24hr bar available

bar and restaurant is next to reception and i was made to feel welcome on arrival and at a budget

we really appreciated the free wifi and the decorations for my partner s birthday were lovely

not a lot apart from the bar not open when we required it

kids loved

had an issue with a lady and kids in the hallway outside out door

not enough room in the bar to sit down

laundry collection at 530 in the morning then staff laughing and talking at 2am waking me up what a

room was above the laundry room i think could here some machine all night long room 201, i think the halls were

efficient management of laundry requirements

35 am by a member of staff banging doors and rolling laundry trolleys across the carpark outside of my bedroom

good parking facilities away from busy roads

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

the hotel forecourt was blocked upon my departure by a skip and a laundry truck unloading and loading linen,

a four star hotel we expected their to be a laundry service and room service

no one had a solid answer on price and operations of laundry service

location very close a supermarket, fastfoods, laundry, and rail line

the bar, we couldn t drink their, beer terrible, corridor, bags of laundry in the corridor, from when we got

no wi-fi, no restaurant, no laundry, no room service , no kitchen

room was located in the basement near the laundry room so when we checked in (4pm ish) and we were shown to our

room service could have been better, ordered food from outside and drinks from the hotel , but was

wifi never worked

no wi-fi, no restaurant, no laundry, no room service , no kitchen

and leaving crates of dirty laundry in the corridor

swimming pool

exorbitant room service charge

nice spacious rooms extra large comfy bed food was good and room service would stay again

were a lot of room service plates left outside rooms for a very long time which you could smell, the pools alarm

the people who deliver the laundry (outside my door at 4:20am) we re making such a noise conversing and

the receptionist did suggest they may have come in through the window as they are backed up to laundry mat but

maybe the loud laundry vehicle under my room at 4

the mini bar and room service was all half price to compensate, didnt affect us at all and we enjoyed a good

room that allowed us a great nights rest with a spacious bathroom that had great water pressure room service

i went on a sunday so there was street parking out front

minor issue that the hotel wifi didn't reach my top floor room.

a huge plus was the parking (free) onsite

very few parking spaces

wifi signal sub par

wasn't sure there was a laundry

there were also salons, a little charity shop/thrift store, and clothes clinic did my laundry same-day

maybe could be more choices for fruits on breakfast meniu

excellent no-bulls**t wifi

friendly and helpful staff the personal approach good breakfast nice bar clean silent very close to underground

same breakfast everyday laundry services expensive

room service is excellent and professional

of room service food after hours

wifi was very weak and amenities were not so good

e tube station is literally a minute or two away from hotel) - breakfast was great and was a long time period

- food shortage due to (probably) logistic collapse in kitchen

close to train station - straight through to central london in 25 minutes - great variety for breakfast - very

for staff julius doing such a great job for severing us drinks and food in the bar

if you are with kids, something like that is missing in the evening, and there are no such activities in the

very friendly, excellent breakfast ud83eudd5eud83eudd5e lovely waffle maker, bar open late, rooms so modern and

high laundry price.

strong wifi and good gym facilities

london and come back staff are very profesional and room very comfortable toilet very practical wifi is fast

bed very comfy and good size. breakfast very good. very good size smart tv

good breakfast and room size, quiet

the view from the room looked out to the laundry

7am loading in dollies of supplies was loud and disruptive, as well as laundry carts loading in the evening

beddings are very clean, only laundry service is working properly

friendly staff, my kids loved the little glass ketchups

were all amazing, the rooms and particularly the bed and bedding were great, the food in the bar and breakfast

the lack of self-service laundry facility

was the same no on-site laundry front desk could have a list of restaurants available in the

laundry would be a nice option and perhaps rotating the breakfast options

had hoped that the bathroom would have heated equipment to dry laundry or towels

wifi disconnection during video calls and slow technical maintenance response to fix an outlet in

location with tesco, starbucks, and laundry services just right at the doorstep

there is a laundromat 'next door' or use the hotel's laundry facilities bathroom

very close to local amenities (tesco express, convenience stores, coffee shops, pharmacies, laundry services,

i was sleeping at 6 am start a really bad noises i think from laundry i couldn t sleep

enough to spend one week since there was a laundry next to the hotel and the station is walking distance

from the swiss cottage underground station, a short walk to waitrose, a pharmacy, post office and laundry services

some rooms don't have good wifi. i have to move to another one because of that

the rooms we stayed in were impeccably clean and room service was well done

it is a safe hotel for women by themself or with kids and for families also.

wifi worked well breakfast was really good room was big and comfortable

the kitchen and outdoor dining area are very nice, too

shared kitchen space was clean and really great to be able to prepare / eat in comfort

clean and tidy, secure, well equiped kitchen, easy and free street parking at weekend.

rooms and bathrooms; enough bathrooms for one floor; well equipped kitchen; very close to public transport

tv and wifi work well

they didn't have laundry

when i was told room service was not available, and the night staff can't speak correct english.

popped outside for 5 minutes and noticed a fish smell, which i discovered was someone's room service that they

efficient staff, good sized (surprisingly quiet) room, easy parking, wifi, a comfortable bed and a nice individually

wifi kept dropping in and out but it was a small annoyance rather than anything of magnitude.

there was dirty laundry in the corridor as you had to walk to your room

they will charge you fortune for laundry

the rooms are big and clean, excellent wifi connection, don't have to wait for so long for room service, the

the kids menu not a big variety of food for small kids.

room, breakfast

kitchen of family room and other facilities we liked

the suite kitchen had everything you could possibly need

great location, food, staff and we also used the gym!

the hotel restaurant is perfect for families with a well priced kids menu featuring pasta favourites , pizza

breakfast was equally high quality and varied with an omelette bar, good continental options and hot buffet

laundry - some shirts were stretched after washed

no proper air-conditioning for most of the stay. condescending laundry pick up staff

the sound of doors banging possible laundry/linen cupboard located on the landing interrupted any chance of

large room, comfy beds, good breakfast, nice bar area, very friendly staff

suited us as we have friends in north lodon and visits to south herts golf club and highgate golf club

bar and restaurant if you want to relax and

good wifi and fridge in every room are pretty much the only bonuses

the kitchenette was on entrance, and everything else the same as booking the other accommodations

plus we were given a room with a mini kitchen which was fantastic

to victoria for the lgw express or into central or west london slso 20 mins uber from bush hill golf club so

as hotel they don t have laundry

room service only comes in after 4 days which makes no sense

early check in

poor wifi

not enough toiletries, pillows, sugar and coffee sachets provided, no phone in the room, the room service

feel the corridors could have been a little tidier, for example they seemed to be laundry lying around all of

would leave dirty laundry, cleaning chemicals and rubbish out in the hallway

no laundry service available. no breakfast option.

to a small apartment, loaded with the latest tech, multiple tv's and even a washing machine for laundry

i ordered room service platter 15 (from the onsite japanese restaurant, the food was amazing) great stay

to keep the doors to service rooms closed - opposite our room door we kept being faced with dirty laundry and

room service was excellent

the room was very small and the wifi was terrible.

sausage alternative but fresh eggs and toast hash browns and fruit were available and were great, room service

staff couldn't do more for you arrange a late check out for no extra fee and an extra night they matched the

loved having laundry onsite as well

it s very comfortable to have a kitchenette in the room and the laundry facility on site

very comfy bed, great shower, free laundry, friendly & helpful staff.

pool and gym, good value, clean comfortable rooms, some very good and convenient extras like laundry room and

home away from home, brilliantly located and offering everything you need, from a cool bar scene, laundry