lack of proper room service and proper laundry service

good, simple access to wifi and shower and bathroom clean, water hot - all a*

we had a lovely meal in the bar area and the breakfast was great

a car it's a very good location near to major road links and plenty of parking

location, great price and value for money, good parking and general layout, polite and helpful

lovely room, great location. good facilities for bar and food

unfortunately the bar was closed when i came, which was not great

same with the bar - it closed at 8pm so although we absolutely loved it - just consider what is important to

the accommodation was clean and very comfortable, parking right outside

wifi

quiet, nice room, plenty of parking, nice breakfast.

room service was excellent

location felt a little dodgy. no room service after 8pm so had to get a pizza delivered.

plenty of free off road parking

very quite location. easy access to the bar and facilities

no laundry room.

needed a steam clean in bedroom this time , wifi seems to not be as good as it used to be

free wifi, free parking and free breakfast

breakfast was lovely. my bed was really comfortable and the shower was lovely.

noise from the bar area as we were the nearest to the reception on the ground floor, so some loud men could be

good car parking

the breakfast was delicious and the spa facilities excellent.

loved the privacy of the mews suite but how swift the staff accodate when you order room service

the cocktails in the bar were really terrific and i'm quite fussy when it comes to a whiskey sour

toby the barman in the terrace bar went above and beyond and actually made the stay better

i was also advised that the laundry service was available and the items were to be dropped at reception by 7

breakfast could have more on the buffet. cold meats, cheese and more pastries

were the beds, keep hurting our legs on the bottom were it over hung and the put up bed for the kids wasn't the

no room service etc

rooms do not have a bar fridge to store cold drinks, and no room service available

room, very comfy bed, beautiful bathroom, amazingly flavoursome well cooked breakfast, excellent bar and restaurant

we stayed there the night before my sister in laws wedding and they allowed us a late check out the morning of

delicious food and breakfast

breakfast was delicious and very good value

great bar and atmosphere, lovely room, clean and tidy

comfortable room, good wifi, good choice at breakfast, and hot items cooked to order

the wifi is very weak in the room, to the point that i had to leave in order to do a work call.

service in the bar area was slow

weren t able to eat in restaurant due to a charity function, so could only order room service, the charity

quiet location and massive grounds well tended very good kitchen - dinner was exceptional

to control heat noise from the kitchen right into early hours room must have been next to laundry all we heard

disconcerted to find them already hung on the towel rail as they did not look so fresh from the laundry

i d stay in the suite again and just order room service and never leave

didn't get the room we requested and couldn't get room service because panini machine was broken

room service, patio area, toiletries, warm comfortable room and friendly, helpful staff.

there was a halloween party going on in the bar area which we went to and had a great night

access to the rooms is via a rear exit with bags of dirty laundry stacked outside and black bin liners of

very good daily room service

we had drinks in the bar when we got back from our evening at tewinbury farm and the pub had such a great,

unfortunately someone at the xmas party that we didn t know was happening downs stairs in the bar set smashed

the bar service and restaurant were very nice with excellent service

bed laundry is poor

also, amongst the amenities,laundry is listed but this misleading at best

filthy cutlery / thin walls - lots of noise from the 40-50 kids staying there

breakfast good value and well presented

excellent big bed. very good wifi. decent sized room for the money. clean.

huge comfy bed! big batheroom... room service food was excellent! beautiful hotel. loved it!

the wifi was good.

clean, 24 hour gym, fantastic breakfast, great staff, wonderful value for money

all 4 of us got zero sleep and 2 kids with no sleep ruined a stay and trip to london

room service was excellent

to keep the doors to service rooms closed - opposite our room door we kept being faced with dirty laundry and

see above re pets in outside area

and will be nice for family holiday for the kids also

the room was very small and the wifi was terrible.

staff couldn't do more for you arrange a late check out for no extra fee and an extra night they matched the

ve liked if they had more information on the services they provided and the costs, such as laundry

the wifi didn't work half of the time and there was dust underneath the beds even though it was cleaned

no wifi!

no fridge in the room, however, there is a communal kitchen downstairs by the reception desk which has a fridge

wifi didn't work all the time and room could do with little tlc

additionally when we ordered room service (toast and butter) it took an hour to arrive and didn t even have

to go and get someone to get a drink at the bar that s fine it was quiet in the day they came straight away

nothing bar the paper towels in the gym ...

for access to north london, food excellent, service and staff excellent , a great place to stay, parking secure

great stay, great little gym

shower was stunning bathroom was spacious and had a big mirror to get ready in

debbie on breakfast a credit to the hotel made sure everything ran smoothly, food was delicious and freshly

pool amazing kids absolutely loved it

all staff were so helpful and polite, everywhere was super clean, the gym and health club were fabulous, beds

it was clean, nice big open spaces with no clutter

laundry in corridor biscuits well out of date overall musty smell need major upgrade way over

no laundry service

location excellent easy to find and good parking

perhaps easier parking

stairs and steps and there were lots of small steps, even on the ground floor there were disabled parking spaces

the view from the room looked out to the laundry

7am loading in dollies of supplies was loud and disruptive, as well as laundry carts loading in the evening

beddings are very clean, only laundry service is working properly

the bar was slow and not very clean

very comfy bed, staff were friendly and always willing to help. good wifi connection as well.

and leaving crates of dirty laundry in the corridor

has an indoor pool which is also an added bonus

spa facilities was quite good

one answered the phone when i called for room service or reception

swimming pool

mins many others were waiting also and complained too view from window was of recycling bins and laundry over

of staff was very polite and helpful trying to find us a room that wasn't either overlooking the laundry bins

deluxe for its large bed, room as huge with superb view to london in the distance, plenty of parking, pleasant

grounds, easy stress free parking, right at the front of the property and hotel, easy check in with a very

nice bar and very good breakfast

and the sheets had a mark on which probably laundry rather than housekeeping

housekeeping was busy with the rooms, but there were carts and piles of laundry everywhere

ceiling falling down, filthy dirty throughout, changing rooms filthy, dirty towels piled up in a laundry bin,

only problem with our stay was a mixup with room service, we called down and after an hour of hearing nothing

bed was uncomfortable, room was tiny. tv in room didn t work wifi wasn t great.

stayed in the ridings which is separate from the main hotel and there was no wifi at all

the bar menu had more choice than the restaurant

super fast wifi, very clean room, free hot drinks all over the hotel

the bar menu is limited and repetitive. drink prices are slightly high.

decent size room, comfy bed, good breakfast, fantastic location, great wifi. will stay again.

of clean towells / laundry / cleaning is a pain but tough times for everyone so understand why there is none

room spacious with extras, iron, hairdryer and option for laundry to be done made the stay very

no guest laundry

my room next to the laundry shoot carried the sound to my room

good choice at breakfast

shower appeared to leak, every other holiday inn that i have stayed at has had a guest laundry you can use for

well-appointed shower room, good wifi connection, extremely convenient for watford junction station

location close to train station breakfast rooms were warm and very comfortable

10 and although there s a sign up in the communal areas stating that the bar is open until 23

comfortable bed, air conditioning, friendly staff, good breakfast

car parking is not great, it is tricky to get out of and a dark walk from the entrance of the

bar was closed on thursdays probably due to lack of staff more than anything

parking, people park park badly, very hot in your bedroom,

so an idea i had, is that they could number the car parking spaces and hook them all up to an app that will

we love kids but we made the mistake of going in half term and the hotel was full of them lol

beds, room very small, hairs on bathroom floor, laundry truck outside at 6am for an

00 the laundry lorry turned up the driver was as quiet as he could be but the loading still woke us up

amazing breakfast, with great choice. the kids were happy.

no early check in

nice room, bed comfortable, bathroom spacious, early check in

i have perfume allergies the fact that the environment is perfume free including the laundry is fantastic

doesnt do laundry

the canal next to the hotel was a lovely for a little early evening walk, the kids could burn off some energy

amazing free wifi, very clean and really quiet. will recommend and use again

the breakfast could of had more of a choice and no room service

spent the next day working in the hotel reception/business area which was quiet, had excellent wifi and proved

love if you had small room with children’s games , consoles or something to give kids a little bit of playtime

really comfortable, breakfast fab. really appreciated the mini gym.

staff lovely. vip kids a great touch

at around 5 we went down to the bar to eat

croissants warm which was lovely. excellent wifi connection.

we were travelling with two kids aged 8/6

the sofa mattress could have been better but was fine for kids because they don't weight much

bar open till late + great verity for drinks and snacks

coffee machine at breakfast

someonelses cleaned laundry still hanging on wardrobe

someones leftover(clean)laundry hanging wardrobe door not

the breakfast was really good and the kids ate for free, happy days

we always have an eveing meal sat in the bar and its great to see some familar faces within the staff every

the staff in the bar and restaurant made our trip

10 parking charge, no actual reception and worst of all the room above us must of been a laundry or something

were they not fresh, or was that the smell of the laundry soap

staff friendly, food excellent, room clean and tidy and the free wifi very good signal...

minutes walk from luton airport arrivals nice hotel very clean and friendly place wifi free and very fast

good breakfast

the front desk staff was quite gentle to order room service for us

clean room with excellent wifi and comfy bed

24/7 room service

nice easy check in.decent room. decent wifi. close to departure terminal

wifi reception was very spotty

you also hear the laundry stores and delivery s on the office block side with the staff parking area

there is no laundry service available

you had the option of room service, or you could dine in the restaurant

reception, restaurant and room service - the same person on an evening shift served us and checked us in, she

40 for early check in, asked me to pay again when i'd pre-paid

there wen u needed them especially the cleaning(room helper) was indeed very helpful with my laundry & pentry

cute property nice and clean plus parking so that was a plus and i must say what a great service from the lady

good location, breakfast was good and room was plenty for 2

the food left for breakfast etc.

the rooms are very well appointed, spotlessly clean, light & bright with a mini kitchen area (microwave, sink

but a team member was engaged early next morning in trailing wheeled waste bins or perhaps laundry bins over

noise between 12-2 am which sounded like laundry cages being moved and lots of noise from people talking

pleasant walks through countryside with the occasional sound of a golf ball being struck if you were near the

kids sized chairs that were almost on the floor they were that low, it just looked really tired it

bar was was understaffed in the evening with a very limited selection of drinks, the staff were

polite and friendly staff, clean and well appointed room, lots of selection at breakfast.

the option to have food at the bar until 9:30pm is great

also the argentinian chap at the bar who i also forgot the name( i apologise but i'm horrible with remembering

room and breakfast and wifi all good, hotel looks fairly new

wasn't a lot of variety at breakfast, had to ask for certain items to be replenished

arrival not listed on post, breakfast was either late, burnt, missing items or a combination of, room service

very limited parking

lady made me wait with 5 kids for 45mins - (arrived at 2pm) telling me the room wasn’t ready , when the room

easily accommodating 2 adults and 3 kids

good location, clean room, room service, bar and food available, good price

to covid precautions the kitchen in the lodge was discounted, there was no laundry room, so ended up using a

kitchen was huge, the rooms were big and it had a toilet and a separate shower room

parking, cleanliness, breakfast

loads of parking

the kitchen was closed due to staffing so we couldn't get cooked breakfast in the cafe, but the tea

excellent facilities, good parking. buffet menu was better than expected. service was excellent.

great if you are playing golf

-no family change in the children's pool - only separated into women's/girls' and men's/boys'

the pool was exquisite and all facilities were well looked after

30pm (on a saturday evening) so we had to order room service because we got in late

new modern hotel. nice room, excellent amenities, bar and food

i loved that it had a gym

rooms with kitchen yes very good

very near to public transportation and restaurant and bar facilities, as well as a gym

brand new hotel with great parking and ev charging.

this visit we were put right next to the laundry room so early in the morning we were woken to thre sound of a

nice bar and food served in the hotel was great

only complaint was we got the last parking space and couldn t reserve a space but there was a function on

plenty of parking

like that it is pet friendly and the old town of stevenage is nice :) short distance to restaurants

wifi very good

clean room, nice personal, free parking and close to the airport and also close to city center.

very easy acces ,free parking and the stuff very good

the bed was comfy and the wifi was amazingly strong for saying i was in the top floor

the bar was a shelf behind reception

efficient management of laundry requirements

laundry collection at 530 in the morning then staff laughing and talking at 2am waking me up what a

room was above the laundry room i think could here some machine all night long room 201, i think the halls were

35 am by a member of staff banging doors and rolling laundry trolleys across the carpark outside of my bedroom

garden outback and the french doors, breakfast outside was splendid alongside the most hospitable room service

location was great, staff friendly and welcoming & the restaurant/ bar area is an absolute

and welcoming, i'd called a couple of hours prior to arrival and she was able to accommodate early check in

also the bar and restaurant downstairs is exquisite and sincerely underrated i had a great night

did request an early check in and was really helpful and room was ready .

the restaurant and outside bar seemed busy each evening but the noise didn't bother us up on the top floor

room - service - staff - bar and restaurant all first class

excellent room service and good facilities. close to town.

from reception to bar staff to cleaners

a very relaxing bar

the bar and restaurant were great and reasonably priced

quite tired (no 11) - flickering lights, curtains need rehanging, needs a repaint, large pile of laundry sat

rooms are loverly and spacious plenty of parking and they do a really good breakfast staff friendly and

room was very nice breakfast excellent staff very helpful

nice location and setting, hotel accommodating early check in, friendly staff

parking right outside, easy access to rooms

room #10 is by maids workstation- laundry. very noisy! pillows were hard.

on booking it says it has room service but there

was a lot of activity in the carpark with work/delivery men which made parking a bit chaotic

we went and had breakfast aswell also very nice

the breakfast was lovely, enjoyable beautifully presented really enjoyed it.