in a back room close to an exit the doors keep banging all night and wasn't able to sleep, the laundry was right

location good, wifi good

you can have 5 in 1 room 3 kids 2 adults

parking is available, and the place looks safe to me

no car parking

very clean and comfortable with great staff great bar and food inc breakfast

excellent stay as always. very comfortable hotel. lovely cooked breakfast.

one responded on the room service internal number despite several calls, but reception sorted out my dinner

car parking is a little toght

very clean and comfortable with great staff great bar and food inc breakfast

no laundry services no cleaning room service

the lancaster laundry room was very dirty .

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

room was warm/stuffy no water or drinking glass no bag for laundry no tissues

services as laundry and the location

efficient staff and excellent location only a 15 minute walk to ruislip maori where there are bars,shops &

great value for money highly recommend great bar and restaurant offering amazing

very bad room service

love the bar area here.

service and arrogant staffs they dont have any room service or housekeeping service other than their reoutine

laundry services

gym - was small but quiet, well stocked with treadmills, some other cardio machines, a cable

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

available facilities including gym, reception and early check in (for a fee)

no chance to visit the gym, maybe next time

good laundry service

meals, bar and laundry expensive, but probably same as any other hotel in this

wifi, bar facilities, flight information, central location.

although we didn't use it, liked the late check out option

bed was hard and had a small duvet on for 2 adults

small to put 2 large luggages :( laundry is done externally with no laundry area ( wish they had it ;-; ) wish

intentionally chose them for their laundry facilities

the world, staying in ibis hotels in multiple countries is always a blessing you know you have wifi, bathrooms

near the airport early check in is possible staffs are accommodating cons: room was too small, had a hard time

food in bar downstairs was delicious

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

pounds for an early check in

no laundry

the pool area could do with better heating

hotel was clean and a good gym room

very spacious and comfortable, great food and gym!

cleanliness, the pet smell in the room, the flooding of the shower in the bathroom

nice design and good rooms. facility s were also good and the late check out was good.

rooms good wifi cool bar with good drinks and decent food good gym chromecast on tv was a great

great pet friendly hotel

cpm in advance but was charged a pet surcharge on arrival it would have been better to include this in the

very friendly the rooms where lovely u couldnt hear anyone else had a great night sleep and for a pet friendly

no laundry facilities

room service pizzas 10/10

comfortable beds, clean, the staff were very friendly, the food was really really good, room service was perfect

comfortable rooms, suitable for work and rest, excellent facilities, good food, the gym and pool was an extra

the exc lounge great experience with kids they should advertise it more as i never knew what this serice was

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

i was promised someone would be in contact about laundry compensation

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

breakfast free local bus

think 50 to check in early is over the top when she said there were rooms ready

the wifi was also great

the bar area was pleasant and the restaurant food on offer varied but in both we found the staff to be

room service was efficient and delivered with a smile

the gym area was adequate although lacked in nutritional supplements

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

it also has a gym, pool and spa which are available to guests

great receptionist and great gym staff

large modern hotel, good restaurant. kids eat free with adults eating.

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

lack of self-service laundry

no laundry service on weekends.

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

limited options for kids on both the breakfast and dinner menu.

they didn't have laundry

no room service

room was very cosy!! staff were excellent!! both breakfast & bar food were exceptionally good!!

decent room service offering

due to my work i needed an early check in, this was arranged prior to my arrival with a smile and can do attitude

hotel does not have laundry machines(washer and dryer)

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

allowed early check in after a delayed and difficult long haul

the room service for dinner was great

asked for an early check in and late check out due to flight changes and the hotel didn t charge us any extra

no hair dryer. no laundry bag.

great on site bar and

checked in at 10pm and whilst we appreciated the restaurant was closed, there was no room service, which for a

really yummy breakfast included

wifi excellent

there are laundry facilities, free with token, and laundry soap is usually provided, but they were out when i

had a self laundry as well

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

super convenient to do laundry before the next flight

staff, exceptionally clean and comfortable good location to heathrow, hoppa bus to airport laundry facilities,

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

would be great to have a guest laundry for travellers.

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

free things for kids- very cool.

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

the bed! the shower! the gym!

great location when traveling with kids

the gym was up to date and spacious, the best one during our 10

is not a pet friendly hotel like the advertised

availability /options of food/drinks any time of the day/night, self-laundry option/proximity to hatton cross

laundry room - so useful. really easy to walk to from the tube.

self service laundry facility is a plus

good facilities like bar, restaurant, gym and laundry room

easy to access, a self-service laundry, price was great.

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

there is also a laundry facility about three blocks away

the gym needs to be better for weights training

booked a room for myself my wife and two young kids

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

when checking in lots of dirty laundry carts in the hall

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

great room with extra beds for my two kids and a great little restaurant!

paying for car park,booking time saying free car park.not milk for kids.

clean & tidy & also had a guest laundry

just tiny details like laundry bags, being given bottled water daily, shower cap.

room was very comfy and there is a laundry for guests

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

having the on-sight laundry was also a bonus

have written mail and td the staff how their house keeping staff but dustbin on my clean clothes laundry trolley

absolutely beautiful… my kids loved it. ⭐️⭐️⭐️⭐️⭐️

bar and restaurant was very chaotic, i left and ate a local pub

we didn t use the spa and gym facilities as these shut by 8pm

the kids room was smells bad

of laundry self service units(pay and use) like the ones in singapore, lack of variety in the

no fridge in the room, hotel policy wont keep food items in kitchen fridge

no room service. i couldn't charge bar orders to the room. pillows could be better

- location of the hotel - security systems - compact but functional rooms - good wifi

water pressure in the shower was very good. wifi was fast and reliable.

i think it slipped through from the laundry company and just got missed when making the bed up and probably

great breakfast included comfortable rooms, clean, quiet , good coffee, even a dry cleaner/laundry across the

televisions are a bit archaic, it would be good to have ones that can have streaming services or wifi connectivity

wifi was bad. i think my computer got a bug from using it

very happy that the pet was allowed in. much appreciated.

asked for another one and the lady on reception said they weren t back from laundry yet but there was a room

i politely requested different and was told they had issues with laundry so no more were available

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

this place all the time always super clean, always good wifi and staff always really

area was nice - looked like a nice sports bar half-way between the hotel and the underground stop but i had

there's no laundry service.

in the room - no explanation from staff or apology bathrooms are filthy towels stink of damp laundry bed and

room and room service was up to par

to be able to swim and go to the gym in tbe morning is a big add on

just that the spa was closed.

the only thing missing was the shoe horn and laundry bag.

spa facilities overpriced

well appointed room with high speed wifi

all rounders and new post covid management have sharped in up with a clear policy /pricing on early check in

great location, made an early check in very easy.

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

everything kids & me loved the fantastic food location & facilities as well as luxury

early from a flight and had to pay 60 extra to get a early check in

liked the way spa manager giedre treated me on my birthday, i had amazing morning at swimming pool and sauna,

rooms very clean and functional , nice standard - we had a connecting family room (parents plus 3 kids), had

not enough tea. watch out for laundry service ,excellent but expensive.

place had an unusual smell, a combination of wet laundry and incense(

no self serve laundry facilities, charge to use the fitness center

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

s there a laundry service available or a laundromat nearby? i forgot to ask!

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

doesn't have a swimming pool and kids' play zone

everything, including dinner and breakfast

gym was clean and useable

sure if there is room service, but would be nice if one doesn't want to leave the room for a day

no laundry

no hot water in the shower - breakfast not very assorted - no laundry service

a laundry room is available, but that feels like it s creating extra effort for the traveller

quirky touches laundry room with iron. 10 early check in suited our needs :)

kids running around in the hallway

we had room service and that was very good

room service, front desk and restaurant don't answer phone if busy at front desk or

the hotel had a snack bar sdo i had chips, a snickers bar and a beer for dinner

we ate breakfast and had room service from the restaurant

great bar & restaurant

there are nearby grocery stores, coffee shops, and a laundry, adding to the appeal

no laundry facilities or laundromat close by

laundry facilities on site were also helpful

provide more services like laundry cleaning, slippers and higher quality toiletries in the room, more channels

no laundry or local laundromat. no hooks to hang things on , no bowls for microwave.

nice hotel, conmfotable rooms and great restaurant and bar

excellent wifi

also, 24hr room service was advertised but was told that snack would take 40mins to prepare

the wifi in the room was not stable enough for a zoom meeting

rudimentary and expensive room service

waiting i was informed that the machine was broken, to compensate they made fresh pancakes but my kids were

was not safe for kids even though they said it was shower doors are dangerous our 7 year old got her fingers

was professional and very courteous,rooms and corridors spacious,the breakfast was excellent

good bar meals and breakfast

only suggestion i have is that one kitchen staff member be retrained to speak to his team rather than yell

i'd also expect someone coming around by the pool taking food/drink orders, but there is no service in the spa

the room service menu is dreadful

the room service menu, along with so many hotels, is too complicated when more simple choices would be

the minibar fridge now working, poor wifi connection and the building is quite confusing and better signage

amazing spa and outdoor pool

com such as swimming pool, spa, gym these are not onsite but actually a mile away

photos below of the property no gym or pool - that is just the local leisure centre 1

com should bar them from the site for such underhand and reprehensible sharp practise

com should bar them from the site for such underhand and reprehensible sharp practise

they've got free wifi and parking that's so off the charts, it's not just off the street, it's off the planet

there is also decent wifi and secure gated parking, which you can access easily with a fob on your key

welcome, loved the gated secure parking at the rear

friendly welcome, proximity to heathrow, parking, very clean, and good price.

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

enthusiastic staff, free parking, free wifi.

they do laundry but it came back damp and smelling of cigarettes

untidy interior with laundry bags and too much clutter that should

was shocking, the tv was way to tiny to use let me not get on to the wifi it was non existent and to further

carpeting in room filthy and can't even tell original colour

quite area, friendly staff and very nice breakfast will stay again

maybe the loud laundry vehicle under my room at 4

the receptionist did suggest they may have come in through the window as they are backed up to laundry mat but

the people who deliver the laundry (outside my door at 4:20am) we re making such a noise conversing and

ev charging works

the only real fault was availability of working ev charge points.

laundry needs for long stays

being kept awake all night with laundry

and then my laundry which i left in the bathroom they all got soaked and

no accessories such as room slippers, shower cap or laundry bag were available

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

there's a communal kitchen to use if you want to cook your own food, but plenty of restaurants and takeaways

to use, brilliant transport links, ev charging, could come and go as we pleased, like a home from

very helpful and friendly staff, parking available outside

parking is awkward due to it been a smallplace

no lift and no proper bar ( vending machines)

staff friendly, clean hotel with parking in front of tesco

large tesco right across the road and the free parking on hotel grounds is always a great addition in

at reception did not come across as friendly given me the keys to the room and walked away the room service was

; excellent parking; good shower; outstanding breakfast; free wifi; flexibility (let me park there even after

as soon as i booked the hotel and queried an early check in, it was so nice to receive a phone call letting me

same breakfast everyday laundry services expensive

wifi kept cutting out

wifi was insecure, i could not connect my work laptop, thats how unsecure it was.

top tier service at breakfast

at the desk were excellent, room service dinner/breakfast/late night sandwich was prompt and really good quality

gym was good and staff were courteous

wonderful stay with a picturesque view and delicious breakfast

gym was a let down

the wifi was capable of supporting full video calls

a great range of food at breakfast and food was great