no wifi in room

we are local to the area, so i booked this for my wife to give her a night off from the kids

there's a lovely big park opposite the hotel which is ideal for walking the kids or the dog

the bar was busy as it was an event day at crystal palace, but we were served quickly

there's a lovely big park opposite the hotel which is ideal for walking the kids or the dog

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no washing facility/ laundry

no laundry service and had to do laundry outside the property.

the tv didn't work!! with kids is a little bit hard!

kitchen and food. free internet

the room service for food was excellent and so was the food

wifi was terrible no signal/service mobile or wifi in room 9.

of personal info and also agreeing to receive updates or it won t let you sign up and order room service

area is very pretty and the bar with hotel was very convenient

slow wifi

but as a light would prefer first floor rather than basement due to the location of the laundry room

correctly with all you need and more there s also a littler shop to buy what you need gym and laundry room it

it was a nice and quiet location with access to kitchen, gym and laundry

staff reminded us that they were there to help and that there was a gym and laundry

everything works without any extra charges, cordial staff is always available, and there is free laundry

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

bedding felt damp, and a terrible smell of damp laundry lingering

laundry rooms while serviceable, needed a tidy-up

self service laundry on the forth floor

excellent service, friendly staff, coffee, tea and biscuits every morning in your room, laundry service for

laundry left piled next to guest elevators.

they had no room service or 24hrs kitchen service.

tv channels for kids was not working they get bored but it is fine

manoj was a great host & we recommend the waffles! my kids loved there

the hotel bar has a nice atmosphere in the evening

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

staff were superb especially bar (kenneth)and restaurant all on their a game

good wifi cover and nice breakfast plenty of variety

was compensated with late check out

from 6 due to location (across from laundry room and some outside trolley noise) but

probably not the best for families with young kids if they plan to walk

the staff are very polite and friendly, especially the girl who works there at breakfast, she is the best

the residents bar was cosy and did good bar food

delicious and varied breakfast

it felt a bit more like a staff elevator for dirty laundry, not for guests

staff, breakfast and secured parking

wifi is poor, so needs looking at

getting on to wifi.

well located clean and comfortable hotel with free parking and free wifi in all areas

other guest were smoking in their rooms and rather than deal with it the staff would just spray air freshener

staff are friendly, the customer service is excellent, and the breakfast provides a great start to the day

the breakfast included with my stay was fantastic; it's so generous of them to offer such a wonderful

breakfast super - personel very kind - pasha hotel very well located...very quiet place

the wifi system was not good

my room was in the basement and there was laundry everywhere from when i arrived until i left

were checked in at 3pm into a dirty unmade room which still had the previous users dirty laundry in it

lacks a bar i would have liked a beer when i arrived. small room

was sold this hotel for 2 adults and 1 child (2 years)

is there no kitchen and dishwasher

all staff were courteous and helpful from laundry services to room service

to top it off, we received another guest s laundry by mistake though the staff did apologize for the error

toilet paper is not replaced when finished, laundry is not picked up

came back and could not open my room), the explanation from reception was that i had used the laundry service

roof top pool has the best sunrise views over battersea power station, with the sun coming up in front of

poor service problem with lifts problem at breakfast service in terrace bar appalling

the largest, peaceful infinity pool in stunning classical room was perfect for a long swim

i called the room service to request but sometimes no one appeared to clean

signage in the pool. i got lost and arrived in reception!

great views. nice pool & gym. perfect service.

sliding door didn t close properly and room was above laundry collection area so a bit noisy in evening and

they are flexible and allowed an early check in and late check out, which was very helpful

they are flexible and allowed an early check in and late check out, which was very helpful

location, right across the road from the train station and next to a great bar but very peaceful at night

location, great bar breakfast was superb and the rooms had a very nice element of design and cleanliness

wish they had a pool and gym is small

has fitness equipment, light therapy, a tray with fruit and smoothies, a welcome package with spa treatments,

i was also given complimentary cake by the restaurant when i ordered room service which was so nice

did not to have breakfast but had a evening meal room service was lovelyud83dude42.

there are lots of restaurants around but we took advantage of 'kids eat for free' offer available at the hotel

no longer had saturday laundry as was advertised on the laundry list.

laundry arrangements not clear and took longer than agreed

had a bit of a situation with one of our daughter's teddy bears being sent to the laundry with the bedsheets

the view was a train track the check in was rude the laundry service was done by 11 they pre authorised my card

had a prob with laundry when she was on duty

no laundry

also, their laundry service did not run over the christmas -period (12 days we stayed there), which was

there was no refrigerator in the room. they did not have laundry service.

the hotel staff that my family and i would be arriving from the us and would like to have an early check in

phoned to let the hotel know that i was coming early & to request an early check in

a high end hotel with no laundry service is unusual. makes things difficult for tourists

standards the bathroom are not clean, some mold on the tiles the towels are not changed daily the laundry service

no laundry option in the rooms

hotel, friendly staff, big spacious rooms, very modern and clean

bar and restaurant very good

there is a house kitchen with all the tools one may need to cook a meal and a small laundry facility on site

transport was also easy to take from there, it had a good location and the kitchen and laundry were useful for

they had free laundry, but the dryer seemed to take 3 hours

lovely staff, super clean facility with kitchen and laundry access. close to public transport.

nothing was good about this property except it had a laundry facility.

laundry room in the basement free of charge

there s complimentary diy laundry service and small gym at the basement of the hotel

i liked having access to laundry facilities

the common breakfast area and amenities (like free coffee, a small store with snacks & laundry facilities) were

the daily breakfast was good with several choices and the laundry facilities plus all day coffee and water were

the room wasn't great and had to use curtain as staff would come and go in the backyard with the laundry

would be nice to have a laundry room

wifi kept dropping out, no lifts and no iron (although there was a pick up and delivery next day

poor wifi. fan was very dusty and did not work, though it was replaced immediately on request.

good wifi

there was room service every day also if you wanted it

seamless checkin cleanliness complimentary off-road parking can-do attitude or the staff extremely helpful

comfortable nights sleep and free parking

lighting in the staircase/by the doors ; wifi connexion

agreed to an early check in

catch it at a quiet time, lumiland for the kids was fun and a free of bottle of wine for saving laundry was much

no self serve laundry facilities

guests and towels were wet even thou folded so not sure if its from previous guest or from laundry that way

express laundry was not delivered on time and took 4 discussions to sort it out

a kitchen room does not provide dishwashing sponge, there is a washing machine does not provide laundry liquid

lift was slow. especially when housekeeping was using it for laundry.

he then proceeded to throw the bags up onto the street as we didn t realise all the laundry was in bags

it had a window, but in the evening (while i was trying to sleep to recover from jet lag) large laundry bags

the breakfast bar was not wiped down after the last guest.

excellent customer service. breakfast was amazing, hotel employees were very helpful.

gym was small and busy at 6am so not much space.

city center; main attractions like big ben and buckingham palace, supermarket ,shops,restaurants bars are within

london tour, it has good location, amazing view, clean/well organized room, and great breakfast ever

great rooftop bar as well that stays open late and makes great drinks

some low level noise at night from the boat bar opposite

the dining area is in the basement amid the laundry rooms and the food dispatch area is cramped when more than

we asked for an early check in that was not provided.

room service is fast

staff, breakfast, room service, location

great location. clean and room service every day

wifi was a bit hit'n'miss; lots of quite steep stairs, also down to breakfast, so would be

signal of wifi is a little weak

wifi was a bit on the weak side on second floor and the cleaning service was quite loud

wifi was as well good and the room was quite

wifi did go on and off a little but we were on the top floor so probably why

early check in, then given the wrong room

the room we stayed in was quite small for an adult and 2 kids

also it would be good to have a few more typical kids meal options on the menu in the restaurant for the fussier

the staff were incredible. they organised an early check in for me which i appreciated very much

good beds, free wifi

no laundry services

hotel was very clean, they provided iron, ironing board and laundry service (for an extra charge)

room was clean, quiet and had all the facilities we needed, free wifi, nice ensuite and large comfy bed

the double bed and the pillows were too small for two adults.

staff was very good, room very comfortable breakfast was very good

and the staff are very nice, my daughter had a fever and they approved us to had a late check out for she could

wifi intermittent

the wifi connected but had a tendency to disconnect every so often

wifi connecting is not good enough

gym not included in price

wifi was unusable

we didn't eat here in the evening but the bar and restaurant were very busy, breakfast was

slight doggy smell in the bar and and breakfast area due to the hotel welcoming dog walkers , i am being picky

close down the bar before midnight, which surprised me

the wifi did not work

the staff were good to accommodate my laundry heap pickup and delivery and stored our luggage for us during

of lift and maybe a laundry room above very noisy until about 3am kept our 9y old grandson awake could not get

didnt like that the housekeeping piled all the laundry right in front of the elevator

although there was a wide variety of things to choose from, my kids and i were not a fan and opted to get

gave lots of good advice of where we could take the kids near the hotel and also in different parts of london

a lot of dust, no reception (entrance through the laundry), dangerous stairs, construction material (screws,

no laundry on premises, with nearest laundromat pretty far away, it's a disadvantage.

utility room 24/7 so when we opened the curtains, this strange lit room for cleaning supplies and laundry, was

lots of dust, no reception (entrance through the laundry room), dangerous stairs, construction material (screws

laundry room, a lot of footsteps early in the morning

laundry took more then 3 days to come back

broken pool tiles, limited loungers, laundry bins need to be provided around the lounge area

dont use the laundry my clothes never arrived back i had to leave them in london

charged 65 for a laundry service i didn t use

nice large suite and good breakfast. spa was full of kids so not very relaxing

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

staff, quick check in, parking, nice and comfortable rooms and pet friendly

friendly welcome and excellent breakfast

amazing room (number 6) friendly staff. breakfast was excellent.

parking pet friendly excellent staff room had everything we needed really lovely decor will definitely