fast room service

ev charger

wifi rubbish

reasonable priced restaurant meals, wide range of bar drinks, all with friendly efficient service

ample parking

no kids options for the breakfast

a bar would have been more useful than having to wait for a waiter to find us

i loved the extra touches like magazines in the room, quality toiletries, excellent wifi and soft linens

very expensive pet charge of 40

wifi weak

room service forgot to bring my gin and tonic with olives and nuts to my room

went to use the gym which is free but to access the changing rooms i was asked to pay 20 as i did not have

facial treatment, private hot tub, swimming, parking, fluffy robe,

the grounds , gym and spar were awesome

i particularly like there champagne bar with its big comfy chairs and fireplace

despite being right next to the housekeeping laundry room, it was surprisingly quiet at night

there s no self-service laundry facilities i

no room service

nice staff, good wifi, restaurant good, train and airport within walking distance. store nearby.

that we had to pay an extra 50 as a deposit for room service just in case we used it!!

the hotel did make this right but not charging me for laundry to which i was grateful

hotel did not offer overnight laundry services on a weekend, which caused quite an inconvenience after a bird

gym was great. beds very comfortable, quiet room.

good wifi. quiet room. easy to get to terminal

late check out a bonus

+ bed laundry were dirty and old-fashioned

the outdoor bar was too open.

this time around i had problem with the wifi

adjoining block had no access to the wifi, which was rather inconvenient

wifi was a bit hit and miss.

guest laundry is always useful but that's not a deal breaker.

they had an laundry guests could use

comfortable hotel with laundry and ironing facilities as well as a free luggage room for the guests

iron board in laundry room would have been a bonus

were not towels in room, i had to go forage for them in laundry room myself as reception was closed

the area is quiet and there is free parking on site

huge area for parking and easy to find with directions

wifi access, grand entrance and breakfast the next morning was delicious

no room service but tea/coffee and water in room so nothing really.

the kitchen is huge and beautifully equipped

the receptionist changed our room with two double-beds without fuss so we could put the kids to bed after a

there was a minor mix up and the kids bed wasn't made up, but they quickly got us sorted.

room was really nice, we booked one room for our group of 5 (2 adults & 3 kids)

s a big car parking facility for gatwick and it s august so lots of kids

the room service available at most times was very convenient

- people talking, coming in and going out until the early hours and also obviously above the laundry room as i

moth ball smell to the rooms. itchy laundry detergent

bit noisy mainly we could hear the staff in the kitchen and laundry room talking a lot however it did all quieten

the single room is by the laundry and they start the machines really early

left it in unsecured laundry room

the dirty laundry was in blue bags in the courtyard

laundry bags everywhere, restaurant floor dirty

i have never heard of this and we've stayed in some nice hotels where they offer room service

free wifi

considering we had 2 small kids and we feeling like we are already running 40 minutes later than planned time

i asked joanne to wash my clothes earlier as i had dirty laundry which i was charged 6 for

lol the pool the hot tub the whole atmosphere of the place

small with two doubles squeezed in with barely any space between

no wifi. bed should be more comfortable. need a kitchen

the pool, the garden and the whole house are beautiful

our room was also of good size so it was good as we had kids with us, also we really enjoyed the fact that

and there is free access to the swimming pool, jacuzzi, sauna, steam room and gym

there's a lot for kids to do both at the hotel and in the area, so it's great for families

we dined in the cloisters & the terrace as well as having room service frequently

had two flights of stairs to negotiate from the car parking area but

smell in the room and noisy as room was above the bar area.

the old setting with fireplaces and log fires

how cosy it makes you feel. the waiting room with the fireplace is the best one :)

well planned, plenty of mirors, grip rails to get in and out of bath, it even had a line for your laundry

food in restaurant good & kids well catered for

the rooms were great, the bar and restaurant excellent

they accommodated our kids really well

it is comfortable, great breakfast, great bar and vanda is one of our favorite restaurants

work as pillowcases and blanket cover were put inside out (to use them for two guests and save on laundry

very noisy, not sure if it was staff room/laundry/deliveries but was not quiet

the next morning me and my kids went to check our bags for the flight 3 hrs before at 7 am

convenient. included breakfast. late check out time.

sorted us out early check in and provided a baby crib for my 5 month old son very quickly after we couldn t

not really an issue, but hotel outsources laundry. you can walk 14mins to laundromat.

kids ate free, the kitchen catered well for gluten free

more for small kids

the breakfast was excellent

rooms and bathrooms friendly staff comfortable beds and pillows great food (ordered room service) with reasonable

everything was fine but could improve on modern technology for sockets and common laundry room.

laundry service was also not available at the hotel

the decoration was very nice, bar was good and so was the food

great check in. great staff smart hotel, good wifi

location. shuttle bus. early check in. kind staff.

laundry facilities and the food in the restaurant was very expensive

near the airport bar and restaurant available at the venue big room, comfortable bed

negative i could mention is i would have preferred to be able to go to gym at 6 but it wasn t open and 7 was

kids loved the swimming pool

breakfast rip off

the cleaner tired to give us stuff from a dirty laundry room

very usefully located for gatwick airport flights, good bar food, comfortable rooms, etc

dinner wasn't available, no room service

then despite putting don't disturb on my door, room service knocked and even opened the door at 9am

has a gym & pool which only a few pound cost

has laundry service options but also has a handy washer/dryer you can do your own laundry in (for a

the only way to use the guest laundry is to download an application

self-service guest laundry

the 24/7 self service laundry facilities were convenient and affordable

laundry was terrible

laundry left in the corridors and staff in the bar we re uninformed ran around like headless

cost of food and drink. laundry is outsourced and expensive.

location to airport, great bar lounge area, fantastic staff

breakfast was fabulous

room service food was excellent and delivered quickly

clean laundry on bed and towels in the room

wifi was good meaning that i was working away from the offices but maintained access to all the

wifi good

want early check in and ready asked them for early check they said if the room is ready will give me the

wifi access was lacking but it was only minor

small issue with the laundry which was eventually positively solved

we ordered room service and the food was very tasty

location ample parking, quick check in process very helpful at the front desk felt safe and all the correct

free parking, clean rooms, decent wifi

buffet breakfast had enough choice but was not very hot a little disappointed

wider variety of hot drinks also some more toiletries eg bar of soap/bits and bins in the room eg laundry bag

problem was our black clothes ended up cover in white hairs from bedding - manager to speak to laundry

the kids loved the room

the chandeliers, the fireplace gave a serene feel

i booked it, it said parking was complementary, when we got there we had to pay 10 which was unexpected

dear, the twin room we had was just like it had been a former laundry room/ cupboard

back in time with a proper old school hotel but with the mid cons of top bathroom and fast wifi

bar was very cheap

contrary to description, there is a carvery restaurant and the bar serves good also

room service available because there is no staff

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

it was a bit noisy at times - laundry truck and other annoying outside noises.

love that the hotel staff tidied up our room and put rose petals on the bed ready for when i arrived with my

and, importantly, pet friendly

no room service . for the price this should of been included . dated decor needs updating

and so had to ask for more comfortable beds easy to park, didnt have to bother wtih tickets for parking

were no contact numbers for room service so i ended up calling the hotel from my mobile to ask the rs contact

parking is a hassle - normally guest parking is down a steep slope, makes it difficult to carry

we had dinner in the bar, fish and chips were tasty, and nice bar too

poor wifi

room service was great, and so was breakfast

were spacious, clean and tastefully decorated

terrible room service option and food wasn t great

no bath plug and no hot food available from room service in the evening.

we used the spa facilities which were also part of the price of our stay

restaurant is excellent- both dinner & breakfast great staff at reception, bar etc gym was spotless & all

pub menu had a good selection for the evening meal and plenty of options available for breakfast

love the swimming pool and the walk around the grounds

room, breakfast, parking

designed for business visits they adapt well to hotel facilities), swimming pool, sauna, gym, lounge areas and

brilliant evening meal and nice breakfast to start the day

a excellent bar and great bar staff

the free wifi in the pub was really good and very fast

wifi didn't seem to reach our room (no 5) which was a small problem as i had no mobile service

our room was clean and quiet, and the wifi was good

as there was a wedding in and i expect all the staff busy i didn't manage to get served in the bar on the last

little more atmosphere in the bar needed and the bed was extremely soft

wifi was incredibly weak in the room and the cardio equipment in the gym is very dated and in need of replacement

the pool area was lovely

spa and the junior suites above the spa are stunning

a swimming pool or access to the facilities next door would have been great

great food & room service

staff very attentive rooms clean breakfast good

spacious, clean, great reception, nice bar and lounge area

as well as room service through the night

laundry truck at 6am was noisy and woke us up

woken up by laundry collection. not enough shower gel/shampoo.

pet friendly. welcoming staff. relaxed atmosphere. large towels.

lovely accommodation. really pleased it was pet friendly. hearty breakfast. lots of character

of the hotel, is to place a copy of the restaurant/bar menu in the room, they only supply a room service menu