from 6 due to location (across from laundry room and some outside trolley noise) but

to change my room 3 times during my 5 day stay, this was a bit frustrating, as it was either a wifi issue or a

we booked a 2nd family room and ended up with the kids on the floor in a make shift bed

the rooms was comfy and the breakfast was really good

the bed was comfy and excellent breakfast and very near to croydon centre

made me think my phone was broken for my entire visit i actually booked the hotel for location, laundry service

the room i have been the noise was all day looks like there is a laundry closer, also the tv was hard to

wifi was a major plus for this stay as work commitments were on going

flexibility even when rooms were available to allow early check in

the wifi

laundry left piled next to guest elevators.

the breakfast was amazing!

the kitchen staff was very kind and helpful, especially manoj

dining area for breakfast was very well kept, organized, and the staff was friendly

is ferindly and thanks garima for prepare room in advance because i have kids and found everything prepare also

it was a nice and quiet location with access to kitchen, gym and laundry

but as a light would prefer first floor rather than basement due to the location of the laundry room

laundry area a well spacious very clean kitchen are which provides all day breakfast, it even has a

everything works without any extra charges, cordial staff is always available, and there is free laundry

price too much gym and laundry not open 24 hr nothing else

also i ask for late check out and got disturb by 3 room service saying need to clean your room even after

we have stayed at the hotel when they used to have a swimming pool

stayed night before my wedding. allowed late check out

wish they had a pool and gym is small

from reception service to room service, my guest experiences were completely flawless at the hilton croydon

no laundry service and had to do laundry outside the property.

i was shock on arrival to see the state and condition dirty laundry scattered all i front entrance

no washing facility/ laundry

great location just 5 mins walk from a big tesco and takeaways, parking right outside the building

this is a 50 a night hotel with free parking ,shared kitchen and bathroom/toilet-including w/m,free wi-fi just

room service was great, and so was breakfast

we used the spa facilities which were also part of the price of our stay

phone for room service was broken

we loved the (free) spa and the beautiful grounds as did our dog was warmly welcomed

for a wedding on new year's eve and, although they were busy, staff met every need - providing early check in,

no wifi in room

n/a apart from a flakey wifi connection

staff , comfortable room , nice bar , location

the staff were so friendly and the venue had a really nice atmosphere in the bar and restaurant

there's a lovely big park opposite the hotel which is ideal for walking the kids or the dog

it was a bit noisy at times - laundry truck and other annoying outside noises.

we were in was above kitchen could here staff late evening and laundry delivery early morning first morning

we also did the walk around the golf course and went into london, via coulsdon s

no room service . for the price this should of been included . dated decor needs updating

speaking to the hotel in advance the room wasn't ready for early check in

i had two rooms with all kitchen and laundry equipment

equipped with a stove, oven, washer, and dryer, making it super convenient for light meals and laundry

we definitely had to wash dirty laundry the moment we checked in

its a sort of service apartment that gives you a fully functional kitchen which includes a washing machine,

the kitchen facilities and cleaning supplies were all very practical and efficient

facilities including gym and wellness centres

loved the gym and the swimming pool highly recommend to anyone

2) nice beds with very soft mattress; 3)very quiet -good for tired tourists 4)sauna and pool 5)good price 6

my wife said she had an unpleasant experience with a snobbish female staff at the spa centre.

excellent breakfast the best i've had in any hotel a great choice

laundry and breakfast with communal kitchen

noisy delivery of laundry very early in morning

facilities to make your own breakfast ( breakfast food provided free) and cook other meals , laundry, free

good to have laundry facilities

e laundry) were out of service for a long-period; when i asked for a compensation the reply was

laundry rooms while serviceable, needed a tidy-up

self service laundry on the forth floor

it even has a laundry on-site - but beware, it does not take new bps 1 coins

bathtub, noisy and ineffective heating system, stained and dirty carpet, inadequate laundry facilities

bedding felt damp, and a terrible smell of damp laundry lingering

it felt a bit more like a staff elevator for dirty laundry, not for guests

great shower & soft fluffy towels very clean strong wifi very friendly staff delicious

room service only suggested uber/deliveroo

parking was available

everything was clear about our room, where breakfast was, the bar and lounge area

additionally, there was no 24-hour room service, no staff available at reception to address complaints, and no

free tea and coffee in room and good wifi

there was also free parking and wifi available

comfortable nights sleep and free parking

room was comfortable, and an early check in was not a problem.

couldn't not find anything on the room service menu resembling breakfast so i ate out

the food was stunning, the room service was very quick, the bedroom was clean and comfortable, lots of little

area is very pretty and the bar with hotel was very convenient

amazing mini bar and snack

i do not eat breakfast location parking room service was good

bar is a lovely atmospheric place to enjoy a drink

wifi was unusable

and they had room service

nothing to dislike - only slight issue we experienced was problematic wifi signal in our room.

the wifi did not work

woken up at 11pm by a delivery of laundry banging and clattering then again by bottle bank under the

night stay, as we were given fresh towels, water, etc but the room was not made up and the old laundry left in

car park reduced security, lost individuality after takeover, now becoming like a chain hotel, wifi difficult

sky tv was a welcome addition , tea and coffee facilities were v good , room service food was delicious

(at the bar

sliding door didn t close properly and room was above laundry collection area so a bit noisy in evening and

recommend the alma, train stop at the front door, lovely room, most comfortable bedding, room service fantastic

wifi access in my room despite strenuous efforts on the part of the receptionist (alternative codes

location, right across the road from the train station and next to a great bar but very peaceful at night

lovely room in a very lovely hotel / inn. great bar and restaurant and really lovely staff!

there was no refrigerator in the room. they did not have laundry service.

no laundry

also, their laundry service did not run over the christmas -period (12 days we stayed there), which was

bed is small for even 2 kids, 12 and 14

breakfast was really good and tasty

was good, and the bathrooms as well as the kitchen facilities in the rooms, were great

wifi not working

the kitchen is managed by an external company, and breakfast is priced at 4

breakfast super - personel very kind - pasha hotel very well located...very quiet place

weak wifi

staff - reception and waitresses breakfast very good selection of amenities in room - iron, laundry bag, coffee

the window looked out onto rubbish and kitchen equipment

wifi needs improvement!

being a pet-friendly hotel

we did not try the breakfast, as it was too expensive for a family of 4, no kids discount, and looked like a

my room was in the basement and there was laundry everywhere from when i arrived until i left

were checked in at 3pm into a dirty unmade room which still had the previous users dirty laundry in it

only negative is no bar (reviews that say there is aren t true)

room service did not automatically clean room each day.

room but no bar licence so no drinks other than soft

no laundry option in the rooms

standards the bathroom are not clean, some mold on the tiles the towels are not changed daily the laundry service

a high end hotel with no laundry service is unusual. makes things difficult for tourists

is great - on the thames dinner and breakfast was delicious and big portions too

and room service was spot on

came back and could not open my room), the explanation from reception was that i had used the laundry service

to top it off, we received another guest s laundry by mistake though the staff did apologize for the error

all staff were courteous and helpful from laundry services to room service

toilet paper is not replaced when finished, laundry is not picked up

tasty breakfast and the kids loved the rooftop pool

poor service problem with lifts problem at breakfast service in terrace bar appalling

i called the room service to request but sometimes no one appeared to clean

great views. nice pool & gym. perfect service.

loads of roadworks outside and really quiet bar area

which feels like a luxury apartment, breakfast and dinner, the staff and i really enjoyed the pool and spa

had a prob with laundry when she was on duty

they lost my laundry

laundry arrangements not clear and took longer than agreed

had a bit of a situation with one of our daughter's teddy bears being sent to the laundry with the bedsheets

the laundry service wasn't satisfactory

excellent wifi. staff were very polite and courteous.

fresh fruit selection and availability at breakfast could be improved.

and a perfect super comfy mattress (big bug bear of mine when hotels cut corners) well equipted gym too which

clean, lovely rooms and friendly staff. a good range of foods for buffet breakfast.

did not use dining facilities due to itinerary offered late check out when we asked about transport and timings