had to wait for them from laundry i was told

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

had everything i need including laundry

have to pay for wifi

handy off the freeway, pet friendly

u have to walk outside to go to the main lobby for breakfast

the convince of the parking

you even get a full breakfast with belgian waffles

no wifi

good parking from lot to room; can see from room window if u get the spot

great having the laundry room but many of the machines were broken

terrible laundry staff

great laundry facilities and easy on and off the highway

dirty areas/things and the staff at check in barely spoke english and didn t explain about wifi password,

good wifi and cable tv

no laundry bag in closet

the fact that there was a fire in the laundry room and we had to evacuate was not a positive

no place to do laundry

think the only thing i didn't like was the fact that the you guys didn't offer any kind of free breakfast, even

the property is billed as adults only but there were kids everywhere

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no

room had an odor of previous guests cooking and dirty laundry

only issue would be laundry area and you have to pay to clean clothes

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room

we stayed for four days, one thing we didn't like was the laundry system

the clerk just said she was only there to do the laundry and wasn't very fluent in english

was no laundry soap in the dispenser to do laundry had to go out buy your own not cool

cool refrigerator, stove, microwave, dishwasher, and laundry on site

staff and laundry area locked for guests only

breakfast could be chosen different, n take out laundry room garbage on time

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

coin laundry machines(washer and dryer) should be replaced or at least to be cleaned.

self laundry facility was in the hotel

wifi was terrible..no continental breakfast..bad selection of coffee in room

to covid restrictions, we were unable to take advantage of the pool, hot tub, and breakfast, but that was to be

he was able to find one bar in the laundry room

need coin laundry inside.

not in the laundry, not in the room, not in the bedding

room was clean and newer. parking was decent.

breakfast, coffee available 24 hours, rooms provide refridgerators and microwaves

great breakfast

the breakfast bar was excellent (good food selection and easy to navigate)

the shuttle from the airport was convenient (call and they come get you) and the shuttle driver (billy)

i had some trouble connecting to wifi so i called the desk and they quickly fixed the problem

is no handicap parking

parking

hotel was quite nice, good parking and close access to roads/freeways/airport etc

i also liked the gym

it was clean beautiful and plenty for the kids to do in the area.

the hotel was beautiful! very clean and quiet. breakfast was fantastic!

after an hour he went to laundry area & they gave us towels

nice clean room with a nice kitchen area

very clean. staff were all so friendly and real. and that heated pool .. spectacular!

conveniently located to the airport, 24hr shuttle service and offer extended parking.

pool area was clean

pool and laundry room,

excellent hot breakfast

we liked everything except the breakfast eve

pool area was kinda digny and water was little chilly.

the breakfast was really goood, a lot to choose from.

laundry facility needs updated working facility

extremely rundown ice machines not working no quarters for laundry etc. i could go on..

of 2 elevators broken, ice machine on my floor was broken, laundry machines for guests was out of order, needs

in the laundry room is filthy it needs to be thrown away and a new one brought in

the laundry doesn't work on either floor

there was lots of yelling kids at pool

approx 7 kids and adults had to exit the area because it was burning

very clean, polite staff. pool and spa both extremely clean, and warm

also, as we were leaving, my kids weren t feeling good and the gentleman at the front desk gave the water

i had to pay a separate fee to use wifi

the 2nd level by the laundry room smelled really bad

no laundry

wifi was not good enough to do anything on

friendly staff, cheap shuttle, super comfy bed and linens.

i slept well in the room and in the morning the breakfast buffet was clean and organized with hot coffee

beds were super comfy and the breakfast was amazing

there is a nice small pool for the kids to play in as well

my boys love the pool here as this is our second time staying

pool, breakfast

hotel has onsite parking

there was no laundry facility, had to go to another hotel

the rooms were a great value and we utilized the laundry facility as well

working pool, luke warm hot tub, no working laundry

they said they were still doing laundry and that we would need to wait

travel a lot for work and the one thing i need its a 24 hours shuttle since sometimes i land late in the city

guest laundry washing machine was broken

location appearance cleanliness staff facilities, needed to do laundry. was a great help.

and had to get to the airport early so we didn't use most of the amenities, but we did use the pool and that

wanted a short trip with the kids to get out of town, and after searching for a hotel with a pool that was open

we had check out at noon and thought we would take the kids for a swim that morning before leaving, but found

property was clean, quiet and had a guest laundry which i used

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by

laundry service is on the 4th floor, costs about $6 to wash and dry per load

do not take the room close to laundry, you will hear loud sound during night.

suggested to the manager (after being inconvenienced) that they post a homemade sign in the guest laundry room

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with

kitchen in room

wifi wouldn t connect

good handicapped parking spots that were free & spacious

parents should supervise their children while at the morninv breakfast nook

pool was a little on the cool side and the pool was also too small

the breakfast was delicious with plenty of variety

only thing i could complain about was the breakfast but due to covid that would be obnoxious

quiet, clean. gym has working machines and several other options for weight and such.

good shuttle service. got a shuttle to the mall nearby and back.

also loved the free laundry

great staff, comfy beds, no pet fee (yay

location pet friendly decor restaurant on premisis

room,beautiful shower,beautiful pool and lobby,the room was small but you couldn't really tell because of the

that there is no hot food or room service

) was collecting laundry from the laundry room

she was receptionist and laundry

laundry facilities were good

she was doing laundry and was gone for around 10 minutes

down i found was there was no change machine in the laundry room

liked the amenities of the hotel especially the laundry room

great location. quiet. clean. laundry room very convenient. all around great value.

staff was welcoming, beds and furniture were comfortable. had free laundry which was a plus.

the hotel is packed with amenities like fully stocked kitchens and free laundry

love the free laundry facilities

airport shuttle

brought us towels, explained the airport shuttle and extended parking, very friendly and knowledgeable

- windows open and not pet unfriendly

nice staff, clean and comfortable. good shuttle

thing was the pool area could use a slight make over

room service came every 3 days, spacious rooms with balconies.

information we received said the hotel had room service

the pool and breakfast area was closed

hotel could certainly use an update and wifi could be faster.

breakfast was $5 for a bag that wasn t worth it

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

there was no bag for dirt laundry

was not picked up that day- smelled great after 12 hours 5) the dryer did not work and the laundry room was

laundry & snacks/food at front desk was a great bonus

warm, the bathroom is obviously old and not well maintained and the tub is dirty, there is dirty laundry in a

has laundry room

room had a little kitchenette

loved the kitchenette but wished they had individual coffee maker in the room.

the kitchenette came in handy the location the value accept pets

the kitchen area

i was told 2nd shift didn't do laundry & there were no more clean towels

no stairs which we requested and there was a first floor laundry

no toilet paper all machines in laundry room broken (promoted amenities)

the room had a full kitchen i was able to save money and buy groceries instead of going out to eat

guest are able to have pets stay and it smelled as if an dog urinated in the

i had to call guest services at least 5-6 times before they picked up because the wifi didn t work

5 hour drive, someone tampered with my car in the parking lot and derailed our entire first day of our trip

coffee in the lobby was good. nice pool and gym.

the nightly rate, i understand this isn t the hotel s fault (no breakfast, no pool, limited gym) but i felt

pretty hotel with great pool & hot

breakfast is pretty good. fitness center and laundry machines available for use

spacious clean well equipped rooms. free breakfast and nearby walkable restaurants next door.

we had asked for early check in

it does need some up keep. furniture around the pool was breaking.

outdoor pool area was small, not a lot of seating

laundry, parking, dining locations are convenient and meet my needs

desk clerk stood outside smoking, and when i went to check out he just said,

i was put in a smoking room, 2nd, the room was dirty, 3rd the bed was not comfy at all as well as the so called

room was dirty and smelled like smoke even tho it was a non smoking room, people standing on the second floor

hbo tv... house keeping was good . pet friendly

the breakfast was horrible, but the food was available all day and night food like juice, cereal,

food/gas nearby as well as continental breakfast

it was nice the breakfast area was open 24hrs so we could grab some silverware to eat and grab breakfast super

breakfast was simple but good

breakfast was awesome

laundry on site

gym on site

even though i didn't use them, the fitness area and pool looked nice as well

breakfast was nutritious and healthy. the coffee was good. i liked the tea as well.

the pool was well kept

we had to go to the linen/ laundry room to get extra towels

the different types of breakfasts everyday, the staff, the gym, the beds, the bathrooms

sausage gravy for breakfast

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

there is also a small kitchen area with a sink and nice size countertop along with fridge and microwave

only thing i did not like was having to pay for your own laundry

for different linens at the front desk and was told they had none because the person who does laundry during

that it didn t have a indoor pool

location, price and fireplace

more parking.

access to workout room laundry room

, laundry services, & wake-up calls

guest laundry was easily accessible

personnel were very nice and the brown haired woman, unfortunately i did not get her name, in the laundry room

of the cleaning h staff had face masks - (coming in and out of the closet laundry) when i was walking in and

i like that we can open the window for fresh air. also like the laundry facilities.

the pool was nice

there were tons of kids in the hot tub, shouting and splashing

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks

a room service person who brought us a rolling bed seems not happy that i requested what i booked for

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off

on any channel i chose pillows were shapeless, almost like a pillow case somewhat full of used laundry

then asked if the provided a laundry room for personal laundry and was met with a snippy snotty attitude

food available in the middle of a snow storm, no laundry facilities, no ammenities at the hotel, basically just

room was right next to laundry on first floor and that woke me up at 7 a

s no swimming pool or guess laundry area

the breakfast and laundry room and better room service no extra towels

no laundry room to wash

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full

clean and nice room. great breakfast.

the pool was too small

the location is perfect, and very pet friendly. breakfast is great.

i liked the fact that a full breakfast was included in the price.

the pool was being maintained the second night and was empty and i have 4 kids

loved the pool for the kids and staff was awesome. the club was the best!

pool is amazing and huge

kids running up and down the hallway all night

also loved the room

really wasnt anything that we didn't like, we just didn't have time to check the pool out and we forgot to bring

i m wondering if the bedding had some allergens in it (maybe a certain type of laundry detergent or down

the staff were incredibly helpful and friendly. the pool was great for the kids.

clean. convenient. friendly. awesome free breakfast!

eyes burning and some kids in out group broke out in rashes

the pool seemed a little unsanitary and the breakfast wasn t great but still loved the hotel

free laundry services, clean, spacious

24/7 free laundry, bet was comfy and decent shower

and staff was great nice clean pool area had a lot of wet towels around but pool was

my room was comfortable and very clean, i liked the kitchenette.

nice kitchen area with pots, plates and utensils

could use more parking

kitchen staff was very nice due to shrotage of food

was a surprise $10 parking charge upon check-in

great wifi connection, large comfortable and beautiful

very friendly and breakfast was fantastic pool and gym was an added bonus

looked like they came out of a box and were microwaved, there was a pool but it was empty and not in

location & it s pet friendly

it was great that it is a pet friendly hotel and they even gave me a break because i was staying at first 5

the breakfast eggs were fluffy. the staff very polite and helpful.

and we had to place the two chairs from the room in front of the door as extra security parking lot needs

first room 125 they put me in was noisy, next to laundry, they moved me to another room

pool door was always locked (even during hours when the pool was open) and you had to ask the front

the pool was in operation, unlike a lot of hotels that advertise a pool, but when you check in, you

my only complaint was the pool only being 4 1/2 ft deep

( kings suit with balcony) had a balcony view of the parking lot and other businesses surrounding the hotel

there is no guest laundry

overall comfort. wifi good

the hot breakfast was great. we used the breakfast area for a sit down dinner one night.

clean and comfortable rooms, great breakfast options, close to crocker park & huntington beach

the lady in the breakfast room was super nice

the issues they told me they didn't have anything more to issue us cause they wouldn't have clean laundry till

had blood spots on top cover maybe they dont wash top comforter i only see sheets takeing to the laundry room

there was plenty of parking and

clean room, comfortable bed, good location. no fee for pet.

the location is close to crocker park and the wifi signal is good.

the smell of laundry detergent on sheets

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

told there was a laundry room on the 3rd floor

so i had to go all the way back downstairs to see why then she hands it to me in a doubletree laundry bag said

the ice machine had calcium build up, and although they did have a washing machine (1) they laundry room was

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn

the onsite laundry facility came in handy, as we were there for a week

laundry room was out of order my last 2 days

dont plan on clean laundry

nearby parking

location, amenities including laundry, room layout, price

staff was friendly and helpful, laundry room had 3 washers and 4

wish the grab and go breakfast offered more choices than oatmeal bars and pre-packaged muffins

the full sized refrigerator and freezer. loved the kitchen and dishwasher

hotel allows pets

location , great parking, friendly staff, big room with king bed and nice size bathroom

pool and hot tub is an added treat

the room was beautiful, the staff was wonderful, the pool was very nice, and the breakfast was surprisingly

also a huge indoor pool you don't get anywhere else; along with a little splash pad area for the kids

this hotel has a great breakfast and pool

no towels room not that clean and no laundry bags

the hallway was dirty and there were laundry bins in the hall way all night

trash carts and laundry carts were left in the hallways blocking some exits

i go up to room and laundry carts everywhere even when i left that morning

late check out allowed us to sleep in and not feel rushed

nice corner view breakfast was excellent

originally added extra items to my room service tab

t attentive, building was decrepit, they charged $200 deposit and there was nothing in the mini bar or snacks

the bed was great nice tv room service was great

had i been alone, i never would have paid the >$750 (plus pet fee) for the room

i loved the breakfast.

parking was limited but we found a spot.

amazing place, loved everything until the guy from the kitchen ruined it,

chose this hotel because it has a shuttle to the cleveland airport, however, this shuttle does not start running

rudeness of many guests, the non-stop horesplaying in the pool with the kids and parents, the overwhelming amount

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

great bar and restaurant

just have to say that it it specifies that i only have breakfast for two adults and not for my kids if we where

pool and gym were nice but i couldn t find any place to change my clothes

absolutely a fantastic experience. from the check in to the late check out perfect

we always request extra pillows and blankets for the kids and they had them ready in our room when we arrived

the room was right above a loud bar that was open until 2 am

the room has a fireplace, a full kitchen for us to cook and a warm cozy

there was a full kitchen and fireplace

no room service or a parking lot

asked for laundry service and they returned it without being washed and we had to wait 1 hour before

too many kids in the pool splashing around so we couldn't swim (would have liked if there was someone

the pool was frigid. the kids only stayed in for 10 minutes because it was, “too cold”!

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and

water was brown because of some work being done. only has valet parking. no free wifi

internet is slow. no toiletries provided. no slipper. no microwave oven. no coin laundry.

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

room service was an extra $5 to bring food to the room

the gym was really nice, equipment was well maintained

with so many people, front desk and bar seemed to need more staffing

that we didn t like although it would be nice if they had a laundry facility in the premise

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some

wifi was very poor in our room

staff was great. we requested early check in and they were able to accommodate.

the wifi was very slow and to pay an extra for having the speed is not appropriate

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

didn t enjoy the room service option

great valet service and bar and food was amazing as well

rooms are small, but what they lack in space they make up for with class and character

loved the extra touches with the purity coffee in the room the gym was also nice

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

fitness room and guest laundry were closed.

the staffs didn t have any laundry, that was cleaned extra laundry towels, face rags for the customers ,the

i could have used more bags in the room for our dirty laundry

the bar was also really nice and the bartender was fantastic as well

there is a pool, hot tub, guest laundry and workout room on the bottom floor

questions cleanliness of laundry

then after our second day nobody cleaned our room or took dirty laundry

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

the wifi was weak and i had work to finish so that was a bit frustrating.

vault bar not open on sunday

the hotel is not serving room service i assume to covid

the vault bar was the best bar i have ever been to

nice big clean room with a large tub. fireplace was a nice touch and linens were all clean.

restaurant parkers was great for breakfast and we also had there wings in the evening

towels were worn. no room service done yet when we got back sunday afternoon.

location, valet parking and pet friendly

how pet friendly this hotel is

coffee available for breakfast in lobby was all i wanted

no washers available. laundry service only. no self parking available, valet parking only.

had to help a maid untangle sheets because laundry left them in a huge bin unfolded

breakfast was great having a gym was great

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

great location and also pet friendly

housekeeping left dirty laundry throughout the hallway til 8ish

helped us to get our money back and were very apologetic and gave us a free upgrade and free breakfast which we

she even help us with breakfast

plenty of towels on daily room service but no wash clothes.

wifi is charged but is free to spg members

there were no towels for 4-5 guests, i went to the laundry room and got towels myself

the complimentary laundry was also on our floor

laundry and dryer machine available, which was en unexpected extra plus

the front dest does offer free laundry detergent and dryer sheets, however, when i requested these, i was give

indoor pool, jacuzzi and gym

no quarters for on site laundry

towels had an over bearing smell of a maple syrup not a laundry soap smell

my room wasn't ideal, 115, near employee break room, and laundry

nice area. pretty and clean lobby area.comfortable beds and pillows. spacious. free parking

free parking on site

hotel has long-term residents who were doing laundry and dropping off belongings with the front desk

laundry room needs to have a chair or two sonpatrobs can sit while waiting for their laundry to

elevator. laundry room.

this was a suite - if we had stayed with other people in the room or even just kids, we d still be showering

great breakfast options!

up early in the morning to do the laundry, was told by the elderly woman at the desk she doesnt have quarters

i did notice it also had laundry facilities which many would

another patron was very rude over laundry facilities and called me many names and nothing was done about it

during pandemic, breakfast every morning, housekeeping everyday (with no extra charge)

pool & sauna were peerfect

king /smoking giot 2 doubles/smoking

wifi kept going in and out very slow ...

even the parking area

plenty of free parking

pet friendly

clean rooms. guest laundry operational.

there was a laundry room for guests to use on our floor

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out

had to search the hotel for water only to find one in working order on the first floor by the gym

the pool was to cold need to fix heater

the pool area was amazing, it had the pool of course ,hot tub, putt putt golf, kids playground, ping pong tables

was a lot to do on the property, they had mini golf, hot tub/swimming pool, an arcade and a jungle gym for kids

breakfast is good

including breakfast and wifi were the only perks of our visit

i noticed after awhile the police and fire dept in the parking lot talking to some guests

free laundry, free coffee, very

there was even a guest accessible laundry room on our floor which was nice

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

rooms were comfy and clean, even had laundry on

- neighborhood was a little scary - they don t sell laundry detergent

the lady at the front desk was very nice. no pet fee

parking lot had several large holes in the pavement

there was quarter inch thick dust in the bathroom and on the cabinets in the kitchenette area refrigerator

the parking lot was tight if you have a larger vehicle or a trailer

the kitchen & size of the room.

nice to have laundry facilities and exercise gym

the self service laundry was great and the shuttles to and from the hospital was great as well.

very clean. great location for cleveland clinic. nice pool but too low water.free laundry

laundry room

- no laundry bags, no in room directory (e

convenient with laundry and gym room

the restaurant and bar were not very impressive and the wait staff was not attentive.

parking, the room service menu, and lack of amenities

asked about wifi handed a card said just do what it says

thankfully we were able to get a shuttle to the food court at cleveland clinic

access to cleveland clinic and ease of obtaining shuttle service as needed

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market,

the gym was clean and well equipped

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

breakfast bar is by far the best i have ever enjoyed during any of my many travels

breakfast was excellant, great selection of hot and cold items

indoor pool was nice

husband was on business and he liked that he had room to park his pick-up truck with a 35ft trailer attached

pool not working, cable not working, wifi not working and breakfast not too good.

very clean! staff was extremely kind and attentive! breakfast buffet was great!