no bar or restaurant but plenty within walking distance. woken at 1am by laundry van.

when enquired at reception, we were told there was a problem with the laundry supplier and given 1 dessert

parking at times very busy and hard to patk

staff, location , parking.

would have been nice for the bar to be open, but it has no effect on the stay we had.

location of my room 417 - view of the laundry carts!

lovely little bar area - the decor of both inside the lobby/restaurant area and outside garden area was beautiful

very comfortable. perfect location. responsive room service if any issues. good restaurant.

excellent facilities, great bar and restaurant. good food. fantastic location. lovely staff

the later checkout time was also helpful and allowed me to come back and shower post race without

outside our room the corridors were filled with dirty laundry and leftover food from the 'cleaning' in the

out of action and it was almost impossible to work out how to get to reception; ended up in the laundry area to

weee average and when it came to asking questions about what to do in windsor and if there was a laundry somewhere

loved the hotel bar area, a nice place to sit and relax

great breakfast the next morning

greeted with dirty laundry at hotel entrance

down breakfast and coming back up, i couldn t get to my door as it had been blocked by bags of laundry

could hear kids in the family room upstairs

room service close at the same time of the restaurant so i don't see the point to have room service

we stayed at this hotel to attend the pga golf championship at wentworth

room was noisy - some sort of industrial air con or laundry unit was above my supposedly deluxe room and

the hotel was in a completely different building to the hotel there was no stream room , swimming pool one of

breakfast was excellent

also love the fact you have 24 hr room service if you want

wifi not great

pool was handy great for the kids

:) it would be nice if parking was free and breakfast less pricey (there is also a charge for wifi, but we didn

we had a curry meal, what kitchen cooks a curry and doesn't have mango chutney to serve with it

pool which is open until 9pm, great for the kids to splash about

polite, professional and very friendly room size was terrific room service very

laundry cage crashing past our room at 6

noise from laundry during the night

staff very helpful and accommodated an early check in

had a room near the kitchen so could be noisy

the staff were very friendly, the breakfast was lovely and what topped it for me was the welcome drink you get

ud83eudd23 the housekeeping and laundry rooms have doors with no soft close like the hotel rooms

the private doors for laundry/house keeping are worth avoiding

lovely he.foul and friendly staff, great location, 10 minute walk into town. free wifi.

also we ordered from the bar menu some samosas and spring rolls

we were allowed to have a late check out which was really helpful

way of doing food orders- there's no way to just order from your room and have it brought up, no laundry anything

and then my laundry which i left in the bathroom they all got soaked and ruined

laundry needs for long stays

being kept awake all night with laundry

no accessories such as room slippers, shower cap or laundry bag were available

access to m4 & m25, exceptionally helpful owner/operator, free/secure on-site parking, great free wifi

park and wifi free - very clean - lovely staff - very helpful and lots of facilities in area only 15min easy

:) free parking and my room was very quiet

wifi and electricity went out

enthusiastic staff, free parking, free wifi.

room and facilities were very clean. good price for a hotel near heathrow. good wifi connection.

photos below of the property no gym or pool - that is just the local leisure centre 1

the wifi was perfect and enabled me to catch up with all the matches i missed in wimbledon so very

com should bar them from the site for such underhand and reprehensible sharp practise

com such as swimming pool, spa, gym these are not onsite but actually a mile away

well geared up for kids

fish fingers in my fish finger sandwich were cheap ones ud83dude48 the kids pizza was lovely

pet friendly

and quirky place with 24 hour bar and food and gym

as 2 adults with no kids we didn't know it would be thunderbird themed

the small store inside from which you could buy laundry etc , the cleaning staff was good

need to use the intercom to get buzzed in and only one elevator goes directly yo the 8th floor laundry room

laundry room facilities were great

was able to do laundry and younger guests could play playstation upon request

with kitchen laundry facilities two tvs breakfast restaurant beds dog friendly location for legoland and harry

arrival a dirty piece of laundry has been left on our sink, this was dealt with quickly by staff

large laundry trollies living in the hallway less than attractive

needs to implement a timetable for kids times etc no tokiet brush in bathrooms dirty laundry left in hallway

car park, which overlooked fields and trees, so not too bad - but it also overlooked the dirty laundry bins,

on exiting from lift, passageway was taken up with laundry boxes, and laundry room door was open - not a good

no laundry service or clothes washing machines

nice lounge with free food for kids which is really great

breakfast was an amazing selection and the kids were delighted to have pancakes

great value for money. clean room, good wifi, free parking, and gym

also set up for kids ud83dudd8d️ud83dudcdaud83cudf7fud83eudd64 breakfast was tasty and hot too

room service was lovely on our wedding night

overall the suite was amazing, staff incredibly helpful and friendly and the breakfast was lovely too

easy to check in with very freindly and professional staff and nice bar area

that it says room service and has a 24hr menu but it doesn't exist

the bed was very comfy plus and the room service

having free spa pool access.

breakfast was great

also poor quality dinner menu - and no kids food- waitress very accommodating and helpful

the smoke in the kitchen is clearing' i understand the manager not wanting to panic guests, but don't like

room service breakfast was very bad cold burnt toast , cold coffee, warm jam would not tecommend

wifi connection wasn't great to be honest.

i got there with quite a situation and they arrange a check-in at 8am and wifi for a call i needed to have

i told the bar staff but they were disinterested

the restaurant when i arrived (forgot to get her name) was so warm & welcoming when i ordered my room service

we ate breakfast and had room service from the restaurant

the minibar fridge now working, poor wifi connection and the building is quite confusing and better signage

the food was amazing, the spa was fantastic, and we were lucky enough to have great weather, allowing us to

i ordered room service breakfast and received overcooked eggs and tasteless avocado toast

bar lady was amazing helping us with a video we wanted to film in the bar

outside pool and grounds family enjoyed the spa and tennis rooms were

swimming pool and spa are perfect

big rooms, car parking available for free, breakfast was perfect

room service food is under expectation for the price, kids pizza looks like supermarket pizza, the

grounds can be more kids friendly

spa facilities are great and the water temperature of the pools was very comfortable

the bar is nice despite being very small and breakfast was great

facilities, ample parking, great location, exceptionally clean

i would have liked room service for early breakfast - even if it is toast and fruit

especially with kids/family

plenty of parking with lighting

staff friendly, free parking, breakfast was good, room was large and bed was comfy

really nice entertainment for the kids in the bar too

parking far off from the hotel, dragging luggage especially with kids is a big issue

pool, the breakfast, the location and the staff

negative was the fact you couldn t pay for anything with cash, as i tried to get change at the bar for the

only bedside lamp on because all lights in room stays on ud83eudd15 cleaning staff leaves dirty laundry in

- no laundry service over the weekend

no laundry service over a weekend and no effort made to make the guests have a superior customer

room service needed to be on point

there are no bins for the dog poop so we had to keep taking the dog bag down to building near the gym where the

the only thing missing was the shoe horn and laundry bag.

bar was ok

i found my stay enjoy. the food, breakfast and dinner, was good. i found the staff most helpful.

we were also given a late check out free of charge as our flight home wasn't until 5pm

staff, super quiet and comfortable, easy check in and out, excellent location to terminal 5, best room service

we were hoping to use the laundry service, but it wasn't available in the timeframe we needed

when checking in lots of dirty laundry carts in the hall

(i don't believe that there isn't a lift - how are food deliveries and laundry managed

they have very very reasonable late check out rates for the later flights

had room service and the meal was delicious

the reception team is very bad and uncooperative, i give them two shirt for laundry service and they took 27

great location when traveling with kids

in the shower/bath was low, it’s a £15-20 taxi ride from t5 with kids although you can use a public bus

to get an early check in and late check out

couldn t help us with early check in

room needed updating, shower hardly worked, and old laundry/ cleaning trolley left out in corridor permanently

- parking is easy, location superb, rooms first-class, breakfasts to suit all tastes, and fine

dinner quite pricey! but portion sizes for kids excellent!!

the grounds are stunning in spring and the spa facilities like sauna and steam room are all free to

breakfast and room service were excellent, both in terms of quality and value

have to pick one thing, i would suggest to put extra laundry bags and the laundry item lists to the room

lack of snack , fruit, juice bar for pool and gym area

in house italian restaurant was closed at 7pm on the sunday of our visit therefore we had to have bar food

service on arrival in restaurant bar and golf course was excellent.

arriving in the bar for a pre dinner drink the two staff were very vague

the only downside was that there is not a guest laundry but i did find a laundromat a 15min walk away, i felt

no laundry service

would have preferred to have had a guest laundry facility on the property, i had to walk at least 20mins to the

no laundry facilities

very noisy laundry room near our room, this noise continued all through the night.

laundry service was appalling suppose to be back same day and instead took 36 hours and i had no

view from our room upon arrival at 2pm, was x3 laundry trollies, which blocked our french doors

no laundry

and very kind to both myself and the dog especially the food and beverage manager and and the bar staff during

only issue is the 25/pet/night which puts future stays way out of budget and content - for example on this

laundry, crockery left outside our room on arrival at 3pm

the staff in the bar and kitchen.

lack of signage regarding disabled parking, large rust mark in bath, kettle didn t work.

we had room service for lunch which was very good as was the breakfast

during the day when we were by the pool, we were told that the kitchen wasn t working which was disappointing

i have regularly used the laundry and dry cleaning services in the pasty, but when i enquired was told that

would be great to have a guest laundry for travellers.

whoever is doing the laundry is not drying the sheets completely so it smells like pee

no quick laundry facilities for short stays or weekends

wifi is an open network and slow.

had trolleys of laundry outside the window which ruined the view

plentiful on-site parking and friendly staff

lovely grounds & plenty of parking

and whole setting, a spa on a barge

luke and harrison that work in the bar and restaurant and phenomenal

free laundry facilities were a huge bonus, although expect to share the machines with many other guests,

the laundry was good but only without the detergent...we have to shop for it.

great to be able to use the laundry for washing

super convenient to do laundry before the next flight

great bed, space, laundry and facilities

no hair dryer. no laundry bag.

had a family room with a sofa made up for 2 kids; but the kids blanket was for 1 person only

clean rooms and gym.

a small bar of soap would have been a nice touch with wash cloths needed

room service was fantastic and quick

sadly it was not clean either although the bedding laundry was perfect

plenty on-site parking and good strong wifi

difficult to connect wifi

location, lovely room, parking, welcome chocolates, really clean and spacious

refurbishment is very good location and parking

no laundry service breakfast was delicious but could have been hotter heaters for smoking area

hotel does not have laundry machines(washer and dryer)

the in-house spa was spectacular

food in the restaurant is reasonably priced and nice, includes a kids menu

the staff were super polite and friendly. i was offered complimentary late check out and parking

the hotels interior is stunning and there's lovely bar rooms and outdoor areas to sit

had a bit of a mission when i checked into my first room where even though the hotel advised free wifi, this

we both had a spa treatment and the lady doing them was sooo sweet and professional and just amazing at her

we had informed them it was our anniversary and they decorated the room with petals,the fa t tha it was absolutely

room was very nice and comfortable and the room service staff were very friendly and polite

guest laundry facilities available. good bathroom amenities & shower.

the laundry facilities on floors 5 and 10 are so helpful for those of us on an extended trip

comfortable bed and good air conditioning plus a handy laundry

just tiny details like laundry bags, being given bottled water daily, shower cap.

clean & tidy & also had a guest laundry

large comfortable clean quiet room and restroom/water closet with large soaking tub & even a laundry line

there was dirty laundry and bedding left outside the door of our room upon checking in, which still remained

my room was spacious with a large, comfortable bed and free wifi

clean and room service was good

it also has a gym, pool and spa which are available to guests

our taxi was only 22 versus the shuttle bus that would have been 7/per person (including kids)

when we called for room service, we were told we couldn t get it because there was one person on duty

strong wifi

gym, food selection, bar, room everything !

facilities were so clean, the pool and change room were fantastic and my husband loved the gym

the lancaster laundry room was very dirty .

room is sizable and comfort with self-service laundry and drying which is necessary for long staying

the laundry is in the same building, very simple and understanding operating by coins

when we checked out we asked help with our luggage and they had to use their laundry trolley

there is also self laundry machines

the laundry was not returned, bad service.

the spa was perfect for a quick break while the children enjoyed an hour at the incredible kids club which was

the spa, fitness, pool - is not in the main building.

amazing decor, the kids menu was amazing, the breakfast was brilliant.

the bar prices as with most hotels was expensive but this didn't affect my stay

no laundry service on weekends.

lack of self-service laundry

our room was next to the lifts that housekeeping used for their laundry trolleys if we had realised it would be

only one pillow provided making sleeping uncomfortable room or laundry smelt slightly of smoke

slow at reception and wifi not working

vibe of the hotel and bar area, we attended an event at cowarth park in the evening so came back after and had

early check in

the wifi was free, and really good, the bedroom was far better than expected, and the grounds amazing

location near to wentworth for the golf and ascot for the races good atmosphere very good room with a good view

we didn t know if room service was an option or not, how to connect to the wifi or where breakfast was located

food was great however we was expecting a buffet breakfast

friendly and helpful staff - good breakfast - clean and tidy room

was away for work and it was my 30th birthday, when i ordered room service i mentioned i was treating myself to

no food no room service no spa no activity

the check-in was pretty quick and grovefield hotel had accepted our early check in

laundry room

main things, firstly when i booked i wanted a hotel with a laundry service so it was very disappointing that i

were also bizarre and overstuffed with two pillows per case, like they were trying to save on laundry

i was promised someone would be in contact about laundry compensation

frustrating because we had just come from a long flight and i really wanted to get the kids to bed

booked standard double room but they give me junior room was on the ground next to laundry room in the morning

very nice bar area and pretty dining room

nice cheap rate and good location. decent wifi the grounds are nice too.

i didn t have time to use the spa unfortunately

the only real issue with the stay was that the pool - spa was not available due to renovations.

you need a guest laundry where we can pop on and dry a load of washing.

was opposite laundry room and door was left open - a lot of light broke through into the room

excellent bar with wine and champagne at reasonable prices

gave us the opportunity to get to our rooms early which was so grateful as we are with small kids

bed. bathroom and shower pressure. gym.

s there a laundry service available or a laundromat nearby? i forgot to ask!

no self serve laundry facilities, charge to use the fitness center

place had an unusual smell, a combination of wet laundry and incense(

not enough tea. watch out for laundry service ,excellent but expensive.

the room sounded like it was next to either the heating system for the whole hotel or the laundry room because

no laundry facilities

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

clean decent sized pool/jacuzzi sauna steam and gym

in staff could have been more welcoming, enthusiastic and offered guidance around spa facilities, parking and

comfortable rooms, suitable for work and rest, excellent facilities, good food, the gym and pool was an extra

no laundry

dinner in sports bar was yummy, good value for money

little american bar but nothing for kids to eat , and other restaurant was indian, great for me but had to order

customer service i asked for flower petal on bed as it was our anniversary but sumhow it didn t happen but

the children loved the swimming pool and the sports bar food was delicious

location, exceptionality clean, comfortable bed, on-site parking

wifi signal was not very good

exceptionally clean, on site parking.

feels like home, welcomed on arrival, attitude of owners, nothing to much trouble, good parking facilities

well maintained parking lot with flowers and fruit trees

caused extremely uncomfortable bathing experience no toothbrushes and toothpaste was provided no laundry bag

was disappointed to learn that they did not have spa services available - i had hoped to get a manicure during

the hotel also operates a 24 hour gym, which is wonderful for those who enjoy working out at ungodly hours

would expect free wifi everywhere these days; it's actually charged for there

i stayed for 2 nights with my husband and 3 young kids

the laundry is piled up in the hallway

laundry looked clean but not the appliances

the hotel provided a kitchen for making drinks though

free parking onsite

lovely breakfast too

meals, bar and laundry expensive, but probably same as any other hotel in this

good laundry service

wifi worked extremely well

great location for heathrow comfortable stay good breakfast and ate in the bar nice atmosphere

comfy bed, keen and well informed staff. decent wifi and clean. room temperature was good too.

didn't like walking past laundry bags full of dirty washing that were chucked on the floor waiting for collection

dirty laundry was left out next to the staircase, making navigating the steps tricky at times

guy at the bar was great and the food was absolutely amazing

requested an early check in as we had a funeral to attend and were allocated two rooms one single and one double

funny: asked bar staff for luke warm milk for my 5 years old and gave me hot hot hot milk

very nicely appointed rooms, very clean and mini bar was a nice touch

very reasonably priced food and bar a lovely stay

wifi coverage could be better

the only thing that wasn't brilliant was the wifi which was a bit patchy.

early check in, comfortable bed, decent breakfast, polite staff, water bottles in room.