wifi service was terrible, you had to keep logging on to it

good wifi. the staff was helpful to try to resolve our issues.

given room 334 with no wifi, no coffee pot, lamp without shades, bed made up without comforter, poor lighting

wifi was not working

carpet was stained, some power outlets in the room were awkwardly placed, wifi wasn't working upon arising the next

asked about towels for the pool and was told one per persons yet there were no towels at pool and kids yelling at

their complimentary airport shuttle which starts very early in the morning was also very helpful

the breakfast was good. the room was very clean. staff seem very nice.

shuttle hourly

available, great pool, quiet

i was pre-warned that breakfast was grab-n-go, so my expectations matched what was available

breakfast was limited to packaged muffins and bars, and oatmeal

very clean facility with complimentary breakfast

breakfast

the kitchenette and the people was xool

s 2017) that's like paying for hot water

i was given a wifi password even though the hotel description says that wifi is only in commonly used areas

connecting to the wifi sometimes is hard.

there are great if have wifi in the room

be careful; you may need to pay for wifi.

more food options for breakfast.

there was no breakfast available. ud83dude22

did not have breakfast, i had to rush to the airport

front des was sparsely manned and there was no breakfast on sunday morning, that i had expected

breakfast was good, internet excellent with high speed, only that i had to pay to use fridge n

pool was open until 11pm which was good because after being in the city the kids were still able to go to the pool afterwords

wonderful big pool! super friendly staff! yummy breakfast !!! perfect place to stay with kiddos.

variety of breakfast items.

breakfast is good

staff due to pool being closed gave a discount

convenience: inclusive breakfast

there are no good channels on the tv, but there is wifi so you can watch youtube or netflix

on time shuttle; free wifi, helpful staff

wifi for a 1/4 of an hour

the information peraon didnt give us the wifi, we need to ask him for

courtyard, fitness center, bed, balcony

no free breakfast. no shuttle to airport.

bar was excellent with a fully stocked selection of spirits and food

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

one of the shuttle drivers was texting while driving with 7 people in the car

there's a great pancake house 1 mile away, a small gym and a laundry room on the premises

room and laundry

decent gym available 24 hours

property was exceptionally clean and located a very short shuttle ride to the airport

all amenities to be able to workout, do laundry & cook basic meals (no oven) but have appliances to be able to be

a special promo code for free access - this may not always be the case as they posted rates for wifi

nice, beds were very comfy, everything was clean, the complementary toiletries very nice, and wifi was great

and easy check-in; friendly staff; clean, spacious room; free, working wifi; free breakfast

wifi speed!

timely shuttle bus and rich breakfast, hi-speed wifi

the wifi was great to have and breakfast was simple but sufficient

no password for wifi

to the airport, fee wifi, free shuttle and an ok sports bar

wifi was very poor

my computer could not get on the wifi --probably an issue in my firewall

fast reliable free wifi

check out at noon, included an airport shuttle and free wifi.

only think that i was disappointed in was there was no free wifi for leisure guests

rooms very clean wifi good staff always friendly ideal hotel for airport cargo area would suggest hire car to get

rooms are spacious and clean, amazing beds good wifi ok tv restaurant is very good

staff wonderful & their breakfast great, unusual too see.

shuttle picked us up from the airport

the breakfast

friendly staff, went above and beyond for my family (travelling alone with 3 kids under 5 from new zealand

the breakfast exceeded our expectations

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

they accommodated me with a much needed early check in! great staff!

hotel with gym and outdoor pool (seasonal)

pool and hot tub water are checked daily and pool area is always clean

we love the pool it was so nice and clean and the hot tub was so relaxing

close to the airport. great value. clean. nice stuff. laundry on site.

he gave us a late check out so we could sleep

close to bus station and other commodities such as laundry washing, diners etc

close to restaurants, allowed for late check out

asked for a late check out i was told no check out is 11am no acceptions i was like wow

i also like that there was no pet fee for bringing our

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

equipment in fitness room did not work

also the kitchen would get a long line just because people were waiting on the

not much choice for breakfast and grumpy staff member in the kitchen

breakfast need a lot of improvement need more variety.

the only reason i chose this hotel over others was the indoor spa / hot tub

printed in the room that i could find), which wasn't working once i managed to connect to the wifi (as an international traveller my roaming doesn't always work and costs too much) so couldn't (-)wifi could have been better (-)didn't know there was a fee for parking and wifi! it's 2021. what a joke! (+)on the same page with communication of how to park or how it works at check in , and finally no wifi for my room as a hilton silver member

very clean, very modern, airport shuttle, restaurant

ings the hotel offered parking,deposits,room service,etc)

had a shuttle bus that took you directly to the train

shuttle service was perfect

the price, free shuttle to the airport, and the staff.

airport shuttle. nice driver

second thing is a shuttle

location and free shuttle to the airport

shuttle was very helpful as they even arranged for me out off thir operating hours

great breakfast, with many options

the breakfast was also very satisfactory

to add some more items on breakfast buffet like muffins, cheese danish, yogurt and orange

the fact that the restaurant was very close it was very clean facility it offer a full breakfast every

swimming pool water is warm in winter and also interior air conditioner always heating

it also features a small gym, and breakfast is available on-site

lovely bar and facilities

no laundry .tv service is slow.

paid $25 more for this hotel because it was supposed to be a casino hotel

rooms were very clean. bed was super comfortable. bar was nice and food was good.

  no microwave,  no laundry,  people trying to open your door

liked the motel, there is a laundry space which can be used using apps, which felt nice

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant) important notes: - walls are paper thin, you

i didnt like the funky smell in the laundry/ vending area

the location was great for our purposes. small but nice gym.

the pool was nice

shuttle to ohare was perfect

george at the bar was everything exceptional i loved it looking forward to staying

has an inside gym and pool, big inside and outside lounge and a bar

wifi was much too slow. emails delayed, took a long time to access web pages.

lot was rough, heavy rain which caused parking lot to be extremely flooded, also wifi was bad

couldn't connect to the wifi

location free wifi free breakfast and free shuttle service

the room was nice! comfortable bed airport shuttle functioning wifi

have liked to have seen a secured wifi network for doing business

really liked the size of the room, amenities

crowave and large fridge), free wifi, coffee accessible 24/7 in lobby, shuttle service, and friendliness of staff

friendly staff, clean room, good size and functional bathroom with all the amenities, good wifi, good breakfast and excellent free shuttle service to and from airport

wifi worked perfectly

the shuttles and fee parking are exceptional. nice gym and pool.

advertized public laundry but only starbridge customers could use their keys to unlock door

great beds, nice gym, big lovely lobby, and very nice breakfast.

clean nice staff great lobby and loved the restaurant for breakfast and shuttle to airport

the , for this hotel, in the amenity, there is the laundry service

beautiful property, restaurant on site, bar, gym,good breakfast

great breakfast. convenient to airport. shuttle service. great staff.

- quiet room, good size, nice toiletries - regular breakfast options - free and good self laundry, need to buy only detergent - good eating options nearby - can take shuttle to airport and

it’s economical, clean, courteous staff, with rooms equipped with microwave and a mini kitchen

location, large bedroom with kitchen, laundry, breakfast, shuttle to airport

the beds where comfortable. the kids enjoyed the pool

good breakfast, nice pool and gym, pretty clean

clean rooms and lobby. breakfast was great.

pool room was a bit cold during our stay

which breakfast stayed open just a little later

room was big, bed is comfy, water heater, wifi. spacious window view.

wifi should be free of charge

also, it was difficult to access the wifi

airport shuttle service is excellent and wifi is excellent

free wifi was available, but very slow. paying extra for usable wifi seems outdated to me.

also i had to use the hotel computer and printer

free in-room wifi was a pleasant surprise

e hotel wifi, and my cell services were soooo sloooow) and there were 4 or 5 baby cockroaches crawling

wifi is very poor

couldn't log in to wifi either

nice facilities, cleanliness, very good service, nice gym, and great complimentary breakfast

breakfast could of been better

free shuttle to airport, use of gym, excellent wifi, huge room

the breakfast but i understand because of covid-19!

way things were organized, the room bathroom, pool, and most especially the breakfast served in the early morning

cleanliness...breakfast...shuttle service

the breakfast particularly the egg and sausage never had we had eggs this bad

snacks, shuttle, text message asking if i needed anything and they actually were responsive and helped with

gym was too hot and the ceiling was too low, so that if you wanted to do a pull-up, you would have

the free shuttle and prompt pick up at ord was so refreshing after a long day of travel.

neat and clean tidy just the coins for laundry can be upgraded to card

it had a kitchen included which seems very rare in any room i’ve ever been in

big suit clean,kitchen,livingroom, tv,

to open the windows a bit more to get some fresh air in and maybe a detergent distributor in the laundry

large, comfortable room with a small kitchen.

the wifi was very poor!

wifi wasn't good

th your wifi) while i got that last nap in

wifi was not stable and keeps disconnecting but worked well

the dot) and then i would have to wait up

the kitchen in our room was perfect for us. saved us a ton of money

loved the size and comfort of the room and the kitchenette

the free breakfast was great with a wide variety of items to choose from

the breakfast was good, not outstanding

customer service excellent and friendly staff excellent location with free shuttle to and from airport

breakfast time was so fast and early wish it had a pool or hot tub

i was a little confused about the breakfast timing or what to do during breakfast.

breakfast was decent

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

i overslept and missed breakfast, but it was still offered to me

great price, very nice breakfast, pool and gym, and helpful staff

the swimming pool water it's cold!!

i walked at the track at the park and even ate my breakfast out there one morning

good position, good prices, comfortable room and very good breakfast!

the location was great! the breakfast was good, my kids loved it.

i knew that early check in might be unavailable, so i just asked the staff whether it was possible to check in

the pool hours

refreshing indoor pool

new coffee/ beverage station, business station, gym and pool

staff was super nice, the kids loved the pool and i enjoyed the 24/7 coffee

shuttle pick up in the night time can be a long wait.

breakfast could have had few more items to choose from and the parking fee could have been more

nice little gym and indoor pool

excellent price, access to airport, and free shuttle

had to leave too early to try breakfast

would be better if the breakfast area would be larger

kind staff, clean hotel, and excellent breakfast

great breakfast, comfortable, clean , and good price

to the covic-19 not being able to have the breakfast offered which is understandable and not having stores a bit closer i don't own a vehicle

let us check in early so we could make it to an event on time, safe location, the waffles for breakfast were amazing

wifi is horrible

can t rate the free wifi, as there was a technical problem in the area at the time, and there wasn t any, although to

the wifi was hard to log into ended up not using it.

wifi was not so good, unstable sometimes

we couldn't get hooked up to the wifi

the staff the cleanliness the pool the hot tub and super comfy beds

pool and jacuzzi also parking was very easy

the shuttle to the airport was very reliable and came to and from frequently

liked the hotel room it was nice the king size bed was great i liked the pool and the hot tub the customer service was

convenient for airport shuttle bus to airport not much else around the actual hotel though

the lobby bar closes at 10pm. too early. no pool.

location, customer service, amenities, courteous and prompt shuttle service

no towels, sanitation wipes or water cooler in fitness room

bar and restaurant hours yet i understand that it's secondary to covid and the work force shortage

close to restaurants and casino

the splash pad for the kids was wonderful

onsite laundry room

really liked that they had a pool area for smaller kids to play in

able to walk to casino and some very good restaurants

i really liked how they schedule your pool time to accommodate social distancing

kitchen was not wiped down on out side of appliances

not much for complementary breakfast.

the kitchen with real plates, pots and pans when needed

breakfast was not what i expected

location was just what i was looking for as well as the kitchenette with fridge and

early check in, clean room, pleasant staff, lowest rate in the area

the laundry facility was $3

two different bank cards in laundry payment option for dryer

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

nice laundry and vending

only complaint i have is that the front desk receptionist didn t provide us with the wifi password or dining hours

was charged for wifi, parking at checkout no one informed me about this at the time of check-in

charge additional for wifi, it was a lot of walking before you saw an elevator, which they were so small; could barely

wifi is stable. but you always have to login again.

i didn’t like that the spa pool was for hotel guests also. several kids so not quite quiet.

rge desk, fast wifi, good a/c)

wifi is good

wifi

location to o hare, breakfast included and free wifi

breakfast had all the essentials and the room had everything i needed to work

the wifi signal is poor. the location is far from the down town

such as breakfast hours, wifi info, check-out time, etc

very good breakfast. clean, nice pool area, wifi worked well.

our last major complaint is the wifi

was really excited to use the spa but it had caution tape around it

you had to pay for wifi

no free wifi in the rooms and no foot slippers

fee for parking and unnecessary accidental, wifi

had to pay $30 to park for one night. also had to pay for wifi.

charge for wifi in the room

facility did not have wifi

also wifi was impossible to connect to on the 3rd day of my visit and stayed that way consistently

desk caught it and adjusted, which i thought i d be happy with couldn t connect to wifi under either room number

wifi and no reception

love the airport shuttle, friendly desk staff, fast wifi, location and restaurant/bar

powerfull air conditioning was good as it was very cold day. wifi area range was not problem.

wifi only

wifi was on the slow side

no wifi signal in my room.

i like the free parking , great wifi, access to pool during the stay.

i like the breakfast u had

nice pool

the curtains in my room were filthy and so was bed skirt, and the gym should not be listed as a gym

breakfast was supreme very clean area and an attendant to help you with your options i believe her

laundry on site was useful

pool was closed and no notification was given

a bar which is open until 2:30 a

sleep because of wild kids running doen halls unattended

restaurant and pool were closed due to covid protocol

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

catch a pace bus to the station during the day and you can ride to o'hare and catch the airport shuttle back to the hotel every 30 minutes if you don't want to walk in the dark in the evening

pool and breakfast

you want a clean and comfortable place to crash before you take a complimentary shuttle to an am flight to o'hare and you're in the mood for free breakfast

pool was clean

room was clean and had a kitchenette area so we could have hot/ cold snacks when we were in our room

couldn't use the wifi

free wifi was slow

wifi was also much faster than expected

the hallways are a bit dated, and the wifi was spotty

the wifi is poor the cable channels is poor the tvs need to be updated

the breakfast

no juice for breakfast

to go breakfast

the amenities were great, especially the breakfast and the pool

breakfast on site

clean property and rooms, bar and restaurant on site.

additionally, your website advertises a gym, which was not functional or open while we were staying

restaurant and bar on site .

been great: the staff, breakfast, the gym

close to slot of things. the bar tender was great and we had fun.

the cleanliness of the rooms around the area so is the laundry room

machine didn't work laundry room was dirty machine we're broken no coffee setup in room or in lounge no continental

the cleaning team was extremely rude when we asked for an extra towel and some laundry detergent

laundry room and vending machines on premises but there’s hours of operation

laundry room door needed a key to enter, unlike the hotel in hoffman estates, which doesn't have a

short stay so didn't make use of many of the facilities other than the gym which was good

nice size rooms. good gym and pool area. staff very friendly and accommodating

the bar was also short staffed, i waited over 45 mins

had to ask for room service daily

mirror in the bathroom was at an inconvenient position; i did not like using a qr code to order room service

the pool was good for kids

went with kids; ugh

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

that are comfortable, bathrooms with hot water and free toiletries, restaurants/cafes onsite, a fitness center and/or a swimming pool

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

comfortable room, free breakfast. good value for money.

enjoyed all the cold breakfast food: cereal and other foodstuffs

breakfast was great, if you get up soon enough!

gym, good breakfast, easy to park

nice gym with two very versatile machines which substitute free weights

best breakfast buffet. great location. clean.

the free breakfast

the side door didn't open with a key card. the gym equipment should be more updated.

was very helpful that we were allowed to take out our breakfast

very clean very friendly staff great breakfast great location highly recommend!

good check in service, great breakfast, and the free lemon water they had.

the breakfast was very delicious

the room size, the cleanliness, the staff, the breakfast, the pool, the quietness

breakfast is fabulous

pool still wasn’t fixed the gym steel locked up

the breakfast was a full continental, and it was convenient having free wifi/parking/breakfast close to chicago

wifi was working great, streamed movies for most of the night

worst of all, the wifi wouldn't connect to the tv or the video game system i brought, and there weren't any

the wifi wasn t good, there were little flying bugs in the room and the bed sheets were dirty

breakfast many option, nice warm pool, good wifi, rooms were clean. will be back soon. thanks

property accommodated our early check in prior to the beer festival we attended

location and the fact it had laundry

i definitely appreciate them always having rooms available for early check in and not killing the rate for doing so

the laundry facilities

the laundry and ice were close but laundry always out of order

there is a laundry room on the grounds and restaurants and shopping malls everywhere

nice location big hotel had a pool ok wifi

t notified and my teens had a bday party there wifi nor tv

the wifi connection

the tv did not connect to wifi travelled with children could not connect my neflix

the wifi is good

no pen or paper or wifi or microwave to heat up food

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

clean room, free wifi, fridge in room.

friendly staff, comfortable bed, free wifi, nice size tv.

i called the front desk 3 times about a wifi issue and no one answered

the wifi was decent and allowed me to do remote work

5-room service was not made after one night stay

the room service food was excellent!

the snack bar was very limited or barely stocked and very inconvenient

lots of shopping, golf, restaurants, bars, etc

at the bar were great, bed was comfortable, king suite was designed very well

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

great to have full kitchen with teens and tweens a full fridge and microwave was key

cleaningness, amenities, location, the continental breakfast is the most exciting part!!!!!

loved everything i didn’t get to see the pool maybe next time for sure

the kitchenette in the room.. it was very comfortable.

also, when me and my kids went to the pool it was not over crowded

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

the city,,the hotel was very clean and quiet the queen studio was perfect for my two days and the pool was relaxing

everything was nice, the kids had a wonderful time

loved the cleanliness, the always working fast wifi, the convenient location near highway and mall and eateries, the safe surroundings, and

on multiple days paper thin walls, i could hear everything that was happening in the next room wifi was spotty multiple times a day there was a used towel left behind the bathroom

good breakfast and wifi

not enough parking!

everything, breakfast always good , room was nice and comfy

the room was very clean and comfortable. the wifi worked great and breakfast was very good.

free breakfast and wifi

the breakfast was nice the free beer and wine and appetizers were excellent clean rooms

clean room with small kitchen

lack of parking spaces

the parking was free, free breakfast, and a kitchen inside the room

breakfast was fine but the location was ok no problem

the kitchenette area is about two feet from the bed

the free breakfast

breakfast was very good

there was bar louie downstairs

it was in bar area looks like a private restaurant and bar

amenities - pool, really nice fitness center, large market in the hotel, restaurant, refrigerator in the room

the parking. later at night is hard to find parking

information guide about the hotel and the room was not provided in the room, nor was a room service menu

business center, fitness room, free breakfast

fitness center

air condition is loud, fitness center is right above our room, you’ll feel it when people run on treadmill, but it stop

need more breakfast options, update fitness equipment, change carpets to hardwood in rooms

there was an area for trash next to the laundry area that never got emptied in the 3 days i was there and it smelled really bad the last

onsite bar and dining was closed due to covid.

hotel food and bar service very

just that the bar wasn't open lol

no grab bar in shower. hand soap too small. soap in shower mounted too high.

the service was excellent, the bar poured good drinks and the room was immaculate