our last major complaint is the wifi

such as breakfast hours, wifi info, check-out time, etc

very good breakfast. clean, nice pool area, wifi worked well.

the wifi signal is poor. the location is far from the down town

location was weird mainly because there was all these parking, but most belong to another business that had signs stating parking area for and it would

strong odor of natural gas immanent from laundry room

the laundry facility was $3

two different bank cards in laundry payment option for dryer

between the two elk grove, il locations during this trip looking at an ever growing pile of dirty laundry

nice laundry and vending

the breakfast was ok....

a room with a kitchenette, not even simple silverware was stocked and had to be asked for

good location. places to walk the dog. good size kitchen.

absolutely nothing in kitchen area carpet in halls seemed old.

the room was large and had a kitchenette with a full size fridge

friendly staff, comfortable bed, free wifi, nice size tv.

in the evening bad quality of wifi

did not like fitness room had no cell service or wifi, too many kids in hot tub unsupervised .

no pen or paper or wifi or microwave to heat up food

i called the front desk 3 times about a wifi issue and no one answered

rooms were nice and clean they had a pool it was being serviced due to covid and they had scheduled times and it was really nice the way

liked the breakfast, it was good

no pool.

breakfast was great

staff was very friendly and they still serve free breakfast

a little hard to locate. an on-site bar would always be nice.

clean. had a pool and gym.

no breakfast

the complimentary breakfast was a nice bonus this stay

breakfast available for purchase and nice bar for evening night cap

kitchen

nice hotel, breakfast was good and employees were nice.

parking- it was a busy time and parking was really scarce

very clean, beds comfortable, great breakfast

i didn't make breakfast but the location was great!

we were surprised to find a full sized working kitchen in our room

the laundry room was clean and the machines were linked to an app that you download to pay for them

room, laundry room available, cleanness, friendly staff, morning free coffee

kitchen was fully stocked,great

laundry mat, dollar tree and target across street

clean, quiet, and a great facility for kids as well with late pool hours

breakfast was delicious, just make sure you arrive early to get a seat

staff was so accommodating for us, we called the day of to see if we could get an early check in to get ready for the wedding we were travelling in for and they were able to get us

was different and they were very accommodating because i really wanted an adjoining room for our kids and they made it happen

so , listen what happened, they put near my room the huge black family with 20 kids, who were acting absolutely disgusting

booked this room because it said it was a pool to come out it s no pool or fitness room available the both under

property had a fitness room which was well equipped and it was close to a number of eating and drinking

fitness center

it’s was very clean the breakfast was great

breakfast was really nice

also, lady that checked us in could have pointed out we would be next to the pool

no hot tub with the pool.

the floor on the swimming pool was a little aggressive.

the fitness center & pool.

very helpfull staff and allowed us an early check in

we were happily surprised by the happy hour,and our kids loved the jacuzzi and pool

breakfast could have been hotter, the pool closed down at 9 pm on a saturday night

good hours for the indoor pool and hot tub

the hot tub, pool and how the hotel is conveniently located next to everything

kids unsupervised at pool acting out.

the calendar of meals served twice weekly and a bar for drinks were a big surprise and very nice amenities for guests

breakfast was nice,they have a laundry area coin operated for long stays

the location and staff were great, laundry and basketball court also a plus.

the staff was very nice and informative, pool area was very nice although it's a little small for such a big hotel but still

super clean room and kitchen

while swimming one of the pool light came out of the side of the pool with exposed wires while my kids and several others were swimming thankfully no one was hurt during the process

had like 4 younger kids playing hide and seek till 11:30

breakfast wasn't free and cost $15 person, even kids.

cleanliness, location, fitness room, pool.

pool was a disappointment for my kids who were looking forward to swimming on vacation

there is a restaurant and bar on site

it has an indoor pool and breakfast included.

i like the place i wish the pool is bigger and the gym as well. i'll come back again

it was nice to have a bar and restaurant in the hotel

the pool was smaller than expected.

i loved the kitchenette and the layout

dishes included in the kitchenette really made it feel like

i liked having a suite and although we didn't use it this trip the kitchenette was nice

its like a little apartment complex with pool and basketball court

with me on accommodating me arriving a day early as well as me needing to have a room near the ev charger, i would definitely recommend this hotel to anyone who asks

good breakfast clean and spacious

breakfast

a returning customer. love the breakfast and staff is always friendly

pool could have been a bit larger (for more judgemental 14-year-old son)

i had a pleasant talk with some of the morning breakfast staff

room was fantastic with a huge amount of space along with a kitchen area to cook food or put leftovers away in

the location, room space, breakfast, and open pool design

the size of the room and bathroom was amazing and the kitchen was above expectations

the pool looked like it could use a refreshing.

couple tiny ants in kitchen area

old kitchen in room

no option for breakfast

, the kitchen was misleading and the stove cooking area is out dated

location and the kitchen

it was an extended stay so the kitchen facilities were great.

laundry was cheapest i have ever seen

kitchen area was well stocked and clean

the pool was great and actually a heated pool

breakfast, friendly staff, and nice layout

pool water cold.

not enough breakfast option like more variety of meat

breakfast was amazing.

splitting the room was not great, a big room should expect more people (especially families with kids) and it would be nice to watch separate things

swimming pool water is warm in winter and also interior air conditioner always heating

nice breakfast included

charge additional for wifi, it was a lot of walking before you saw an elevator, which they were so small; could barely

wifi is stable. but you always have to login again.

only complaint i have is that the front desk receptionist didn t provide us with the wifi password or dining hours

was charged for wifi, parking at checkout no one informed me about this at the time of check-in

pool area could have been a little cleaner

great hotel .. wonderful breakfast

convient access to car and late check out

breakfast was excellent the staff was very friendly and accommodating

friendly staff and free hot breakfast!!

breakfast shower

there was no pool

breakfast was carb & gluten heavy.

breakfast was not offered

it was clean, great location, friendly staff, and early check in was appreciated!

and restaurants are walking distance, but disappointed at that the hotel didn’t allow 2hr early check in after i arrived by international long flight, i was asked to pay

rooms were clean; breakfast was standard hotel fare; pool was warm and staff was friendly.

handle on the spa tub was broke

the only thing is the breakfast could of had more choices.

little happy hour, nice pool for the kids

room and breakfast

parking, check-in and wifi access were a breeze

it was clean and great location for shopping plus free wifi.

wifi in room was really poor, cannot connect at all.

free parking and internet wifi connection, very safe place to stay

at the reception was friendly, but could include upfront information about security deposits and wifi, as these were surprises and not self explanatory

no breakfast

trash under the kitchen sink in the room had not been emptied from the previous tenants

liked that they have a separate kitchen area, so you don't have to wash dishes in the bathroom sink

bed, laundry area - finally figured out i could get change out of the pop machine by inserting a dollar

the continental breakfast was pretty meager.

i liked that it had a pool

friendly staff and allowed early check in

fitness center wasn't open and breakfast wasn't available but during the covid pandemic it's

breakfast was pretty good. although we did not use it, there was a nice fitness area.

the complimentary breakfast is very, very good

desk staff was super helpful and friendly to me and my kids

staff were nice and attentive. bar was nice. very good red sangrias.

staff was super friendly. loved that it had a bar / food available till midnight.

my grand kids loved the pool

staff was very friendly. pool area was big.24/7 food bar/coffee bar by front desk.

breakfast was tasty

good free breakfast and the pool seems a hit with kids

free parking, internet, and breakfast

they said it would be fixed in the morning but the next day it was still too cold for my kids to go in

pool and fitness room and a business center if you want it

the pool was way too cold.

great location, friendly staff, great breakfast .

complimentary breakfast, friendly staff, and great facilities

my kids enjoyed the pool and having kitchen in the room

breakfast was excellent for the price of the accommodation

good position, good prices, comfortable room and very good breakfast!

i wished there was plain scrambled eggs for breakfast, no biggy.

the free breakfast was very good

pool temp could've been much warmer as the cleanliness of the pool room could have been

close to my destination. nice pool and gym.

laundry is chargeable

barged right into me and my boyfriends room after i called him at front desk to tell him i needed late check out and he said it was ok but still proceeded to argue with my boyfriend while trying to

the kitchenette and the comfy recliner.

was no on the go breakfast at least and there was no disposable utensils and napkins left in the kitchen at least the toilet didn’t flush correctly all the time and there was this brown

kitchen function.

wifi was coming up with vpn or international

wifi did not work well

wifi was acceptable but far from ideal, as i couldn't recommend if attending online training or

wifi

where bear white) sliding

pool kind of small. would have liked a hot tub

we didn’t use the pool but it looked very nice

hotel has a bar and fire-pits, lap pool and everything is spotless

staff was very helpful and kind, and most of all the 24hr pool table!

the pool temperature was cold & you could easily hear people talking/walking in adjacent rooms.

bar and restaurant were not open

courtyard, fitness center, bed, balcony

was no shuttle service from o'hare but the hotel does have a relationship with american taxi at a flat

nice hot tub/pool area! room was clean!

no free breakfast. no shuttle to airport.

the wifi is poor the cable channels is poor the tvs need to be updated

couldn't use the wifi

free wifi was slow

the hallways are a bit dated, and the wifi was spotty

wifi was also much faster than expected

property accommodated our early check in prior to the beer festival we attended

it is in the airport . the food and bar are available untill 11pm.

staff was not overly friendly but enjoyed the pool and breakfast

we had 2 kids with us & it was nice they gave us a room close to the pool & on the first floor

was very comfortable, the pool - omg the pool - was like bath water

the pool was good for kids

the cleanliness of the rooms around the area so is the laundry room

vending machines, no laundry, coffee in lobby is terrible, beds are very stiff and bathroom is tiny

slim provides good customer service, and a pleasant staff member, and the housekeeping and laundry staff were very nice and helpful also

about the towels the front desk would tell us to go get them but then when we would go to the laundry room the lady would tell us to come back later (also she had a very cold/rude attitude with

laundry room and vending machines on premises but there’s hours of operation

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

and bathroom in a separate room the kitchen and living area

pool and breakfast

room was clean ,comfortable, kitchenette was perfect

nice kitchen plus a separate bedroom

pool and free breakfast

no free breakfast and kitchen had no equipment to cook or plates to eat or drink from and no coffee or coffee maker

had a clogged bathroom sink that was filled to the brim with water and there were roaches in the kitchen

low prices and kitchetts and balcony and new laundry facilities with new washers and driers

quick working staff by the entrance desk, the very nice and kind, hard working kitchen lady, who was running around and stacking more food to help and make everyone happy

every room i’ve been in has a kitchenette with a full sized refrigerator and freezer, it has a small stove, a sink and microwave

enjoyed all the cold breakfast food: cereal and other foodstuffs

slow shower speed. not a very extensive breakfast menu for vegetarians.

nice gym with two very versatile machines which substitute free weights

breakfast was great, if you get up soon enough!

bacon for breakfast!

shower is amazing, delicious breakfast and got a early check in!

breakfast was so huge and good

breakfast was very good and room was very clean.

very clean very friendly staff great breakfast great location highly recommend!

the side door didn't open with a key card. the gym equipment should be more updated.

kitchen only

they have a kitchenette with no pots, pans, silverware or paper towels

nice looks and room have a kitchen.

kitchen in room with full size fridge, microwave, sink, 2 burner stove

i overslept and missed breakfast, but it was still offered to me

breakfast was the same as any other hotel that's reasonable priced

would have loved some hot eggs or yogurt for breakfast buffet but pancakes were good!

the price, the free parking, the great breakfast, the clean room

breakfast was decent

was there with my kids the whole time i stayed and it smelled so much like weed and cigarettes

soap and shampoo readily available and there was a tv channel for kids.

furniture late at night and then it started early in the morning--i think it may be from the laundry area and the moving of carts, etc

love the hotel love the price love that there's no pet fees

kids were horrified

they take a deposit of $100, the gym was closed

i smelled the breakfast but didn't see it nor did anyone offer lol

room have everything that need for long staying. good free wifi. good breakfast. nice location.

the breakfast was very fresh

gym was mostly all broke. bad smell on the room

nice breakfast and bar area

the pool was nice

they had a bar area with a tv but no bartender and tv was off

the breakfast was very good and the staff opened the bar for us and our relatives who were also attending the wedding

rooms, friendly staff, comfy bed, good location right off freeway, great breakfast, my special requests were accommodated

i also liked that the wifi is fast since i need internet for my phone

the motel also offers luggage storage space, and free wifi, which made my stay even more convenient

breakfast selection kids loved the pool and there was always towels available and you needed a key

traveling with kids so this worked perfectly for us

went to the hotel just to take the kids to the pool

the pool was clean and breakfast served was great

nice room and excellent breakfast

didn't have free continental breakfast. the pool had flies in it.

the bathroom floor also pooled water when using the shower

from highway, super comfy bed, clean facilities, on site bar and grill

pool very small . bathrooms outdated needs some attention .

) the pool is nice and clean but very small

pool n

beautiful hotel and room great breakfast staff was nice

pool was not warm enough

at the front desk is so awesome and can't say enough good thing about beatrice who keeps the breakfast going

friendly staff, kids loved the pool

location, laundry room, the size of the room

breakfast was grab and go style, and lots of sugary items, so we took advantage of the kitchenette

staff & attentive staff, clean laundry & workout room, updated appliances in the room

there is a gym and laundry room available to guests, which is nice

all staffs are very friendly, clean room, large space, kitchen and microwave equipped, wide-variety of breakfast, easy access to ord airport, woodfield

no guest laundry room

please also be reminded there is no laundry in the hotel

paid $25 more for this hotel because it was supposed to be a casino hotel

and the weekend breakfast at the hotel bar was delicious

the food at the bar was good along with the drinks

everyone is kind of. laundry mechanics terrible smell like peeps.

laundry worked w cleaning lady to clean room

had a microwave in the first floor and a laundry area

they had laundry.

broken& heat not on when i entered room also when i used laundry same box of empty pizza was on a non working washer coffee grounds in

i also like that there was no pet fee for bringing our

she was so helpful and pleasant in accommodating an early check in for me the last time i was in chicago, i decided to stay here

we arrived early on a tuesday morning and staff let us have a early 10am check in we were grateful for that

before check in time and cause they don’t provide a baggage room or locker, they offered me an early check in

pool and jacuzzi also parking was very easy

the staff were very accommodating. my 2 year old loved the pool.

now, they ask that reserve pool time for you and your guests

convenient for airport shuttle bus to airport not much else around the actual hotel though

free wifi and breakfast made this hotel the best price around the airport and the free shuttle was fantastic

shuttle service to and from the airport is a great plus for this hotel

would be nice if you still had the open breakfast in the morning but i know it can't be helped right

free shuttle upgraded movie and tv selection hottub and heated pool

have had a better breakfast ud83eudd5e but it was good for a snack and the coffee was

took a little longer then expected to get from the airport to the hotel because the shuttle was busy when we arrived

breakfast many option, nice warm pool, good wifi, rooms were clean. will be back soon. thanks

outdate, extremely slow wifi, impossible to work.

tv & wifi

strong wifi

worst of all, the wifi wouldn't connect to the tv or the video game system i brought, and there weren't any

hotel offers free breakfast in the morning and there was only coffee and tea available

more food options for breakfast.

breakfast wasn't so grand with a lot of variety

did not have breakfast, i had to rush to the airport

charged a pet fee for a pet i didn't have. expensive for a hotel tht was so run down.

pool was nice

loved that there was breakfast everyday for the kids and they loved the pool and the free popcorn and also the other family we where there with they got us rooms right

hotel breakfasts could be more creative.

laundry on site was useful

pool was good

kitchen

should not promote a free breakfast because it's only coffee and instant oatmeal packs.

breakfast was limited to packaged muffins and bars, and oatmeal

clean and friendly service. breakfast was ok. great location

an extended stay with kitchens, often times the cooking aromas that linger in the hallway are wretched

the pool area is very nice with beautiful plants and nice staff.

great location! clean , friendly and a good restuarant and bar -pool

the pool & hot tub were a great addition for the kids

big enough for me to bring my 4 grandkids

pool is too cold!

the room was spacious. tv was upgraded for internet. breakfast has a lot of good choices.

good parking and breakfast

my grandbabies loved the pool and the breakfast

an altercation in the pool area with non hotel guest drinking and diving in the pool area in front of my child

my grandbabies loved the pool and the breakfast

the pool area

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me and kept asking what that noise was , ask front desk to do something about it and they

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

cleanliness, courteousness of the staff, indoor swimming pool and exercise facility. location

we love the pool it was so nice and clean and the hot tub was so relaxing

breakfast was also pretty good, and there was wifi and comfortable beds to sleep in which was the most important part to us

no wifi in room. had to go to lobby

wifi isn't free

quick check out for early flight was great, also having free access for wifi was good.

no free wifi we had to go down to loby everytime we need internet

fast wifi

good wifi. the staff was helpful to try to resolve our issues.

wifi didn t work

given room 334 with no wifi, no coffee pot, lamp without shades, bed made up without comforter, poor lighting

the wifi get dropping out, you would have to reconnect multiple times a day.

the shuttle to o'hare was convenient and prompt

lady in the night offered me a late check out bc i missed my flight

their complimentary airport shuttle which starts very early in the morning was also very helpful

shuttle to airport service

the free shuttle from on to the airport was cherry on top

i told them i had to travel to canada on my check out day and even gave me a late check out time so that i could rest for my long drive

breakfast was simple, our kids like waffle machine

kids running up and down hallway

husband, kids and i stay at this hotel this past weekend and realized that we left something at the hotel

in the potatoes, cereal for kiddos, delicious muffins, bagels, bread, eggs, juices, and coffee :) pool work and work out room

the pool was also very

breakfast was okay

the pool was also nice and clean

in the pool there were screaming kids taking swim lessons. it was weird.

the breakfast was delish, i didn’t expect the pancakes to be so good. clean rooms

rooms are super spacious, extra clothes hanging area, sofa, kitchen, big refrigerator, and a desk

neat and clean tidy just the coins for laundry can be upgraded to card

no cups for water, utensils or anything else that could be used in the kitchen.

was not expecting a kitchen

i got a bed, a shower, a bath, a tv, a lounge, a desk, an ironing area, and a full kitchen

wifi only

wifi was on the slow side

powerfull air conditioning was good as it was very cold day. wifi area range was not problem.

no wifi signal in my room.

the wifi is super weak

excellent room. loved the full kitchen.

the kitchen in our room was perfect for us. saved us a ton of money

there's a kitchen!

there was a shuttle

thing that was upsetting was breakfast was super busy even on a friday morning

location free wifi free breakfast and free shuttle service

bed, good size room, good wifi

the room was nice! comfortable bed airport shuttle functioning wifi

lot was rough, heavy rain which caused parking lot to be extremely flooded, also wifi was bad

i also didn t like that they didn t have wifi in the room

we liked how it has the pool on site, the bar and also a small table pantry/connivence small for snacks

nice warm indoor pool, good breakfast and free airport shuttle also included

i used the gym which had the necessary equipment

could have a few spirits for sale for late travelers to purchase after the bar closes.

clean. lobby bar was nice.

the breakfast particularly the egg and sausage never had we had eggs this bad

shuttle service ends at 10pm and breakfast starts serving at 6am

that thry have a shuttle to and from the airport, snacks to buy and breakfast.

that thry have a shuttle to and from the airport, snacks to buy and breakfast.

the staff at the front was very friendly and i didn't even know they had a shuttle to the airport

staff were friendly, room clean , beds comfortable as guest laundry

i arrived at midnight, and the airport shuttle was running, so i was able to reach the hotel safely and comfortably

the gym, swimming, free wifi and computers for printing out your boarding pass.

came for the price is right game show, we came with our kids, my in-laws and some of my co-workers

close to airport and casino, great restaurants near by as well

would have liked a spin dryer near pool, and plastic bags to take wet swimming costume on flight

it is very close to the airport and has a free shuttle

on site restaurant and coffee bar are very

parking was cheap and the hotel was really nice , with free breakfast

the pool is a nice size, bright, with big windows

beautiful and so clean, the staff very friendly and helpful, convenient parking, and great shuttle (and driver) to the airport

pool and breakfast were super crowded

nice facilities, cleanliness, very good service, nice gym, and great complimentary breakfast

great location and shuttle service. all of the staff were friendly and helpful

new. friendly staff. shuttles to hotel made that easy for us!

swimming pool water was clean

front desk guy was not so friendly i had my kids with me and the guy took forever

the room was modern and clean. my kids loved breakfast. would definitely stay again.

i saw a family with young children coming out of the pool room who were very cold

had a weight room and an inside ( small) pool for exercise

free parking, good breakfast

which breakfast stayed open just a little later

cleanliness, and comfortable bed, location, breakfast was good, complementary items

kids sleeping on the sofa didn’t get any duvet only blanket :(

good breakfast, nice pool and gym, pretty clean