pool is beautiful and we liked having the exercise facility

and by the way we wish the customer service at the front desk and valet to the pool and spa matched

the gym....it was amazing...had everything you need and was clean.

the gym not being 24hours

room service is nice to have at night and so was the bar to get a drink

free parking, free breakfast, great location, wonderful staff!

great layout and has a full size kitchen area

we received a free upgrade upon check in and were placed in a room with a kitchen

breakfast was great with nice selection

pool, workout room, computer center, bar & 24 convenience little shop score high points in my eyes

pool air wuality was so poor we couldn't swim

friendly staff and nice pool area

the kitchen pans. i used a lot of butter and food still stuck.

the pool area was clean and not packed

i like the pool and spa for me and my kids

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

hotel food and bar service very

just that the bar wasn't open lol

no grab bar in shower. hand soap too small. soap in shower mounted too high.

onsite bar and dining was closed due to covid.

the wifi was decent and allowed me to do remote work

room service and breakfast

the lettering on the wall, the jacuzzi, the air conditioning in the gym, the drooping drywall in my shower)

5-room service was not made after one night stay

lots of shopping, golf, restaurants, bars, etc

wifi went out

couldn't get tv or wifi to work

said no food can be brought back to room, the wifi didnt work, a smoke alarm kept beeping for low battery, the lobby was closed for construction,

wifi a bit slow in room

the wifi was less than simple to hook up to and after 4 adults were unable to connect, we gave up

the front desk staff amazing the room service amazing every thing was amazing!!!!

we stayed three night and they didn t provide room service and the ran out of towels

and a wet bar with minifridge and microwave in the living room

room service was great.

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

information guide about the hotel and the room was not provided in the room, nor was a room service menu

the fitness center was open w/no sanitizer

it was hard to find a parking space.

no complimentary breakfast.

great amenities, restaurant, bar louie, pool, fitness center.

heated pool was not heated wifi was not free or secure

ndows and walls/ceilings)

wifi was unusable it was so slow and the carpet was stained everywhere

e service fee) very poor insulation

ise from next door); cable tv service updates caused channel interruptions

the breakfast is so good and the staff is very friendly, the room is always clean.

the two hotels- sleep inn and mainstay is awkward, so we use the exterior exits to go to the breakfast area which is located on the sleep inn side of the facility

the kitchenette area is about two feet from the bed

the parking was free, free breakfast, and a kitchen inside the room

the breakfast area was clean, and the staff were nice

on multiple days paper thin walls, i could hear everything that was happening in the next room wifi was spotty multiple times a day there was a used towel left behind the bathroom

loved the cleanliness, the always working fast wifi, the convenient location near highway and mall and eateries, the safe surroundings, and

good breakfast and wifi

laundry was extremely dirty

very clean good maid service polite staff good breakfast.

the breakfast was very delicious

the one laundry washer was not working

breakfast was delicious beds n pillows so comfortable

laundry room could be cleaner

nice, clean and quiet hotel and they offer a good hot breakfast as well

the room was very clean and comfortable. the wifi worked great and breakfast was very good.

free breakfast and wifi

there was free wi-fi, outdoor terrace/patio, dry cleaning service, free self-laundry machines, good housekeeping, a decent exercise room, and shuttle service to nearby areas

breakfast was the best continental breakfast i ve ever had

the kitchenet was a great addition

needs a bigger gym!

the first night i really had my doubts about the place-crawling with screaming kids, and cops going in and out

i liked how they have a restaurant, bar and gym inside

grandchildren enjoyed the pool

pool. quiet

the laundry and ice were close but laundry always out of order

laundry is also available with purchase of detergent there

laundry room

i definitely appreciate them always having rooms available for early check in and not killing the rate for doing so

location and the fact it had laundry

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

fish, pizza, chip, burgers were good in the bar area

been great: the staff, breakfast, the gym

additionally, your website advertises a gym, which was not functional or open while we were staying

restaurant and bar on site .

breakfast on site

the grab and go breakfast was also a nice feature

the breakfast

no juice for breakfast

the amenities were great, especially the breakfast and the pool

the sofa bed was very uncomfortable, and we could not use the wifi

free wifi in my room and everywhere in the building!

nice location big hotel had a pool ok wifi

the wifi is good

the wifi connection

we had two disappointed kids, but we were able to book with hyatt place last minute for less

good value, free parking, free hot breakfast, pool

the room was very spacious which is a plus when you have little kids.

the breakfast was wonderful and the bed was so comfortable.

the pool was closed and no good breakfast

kitchen items were not in the room

room had small but noticeable crack in window ceiling light in kitchen

good to see that the room has kitchen but when i walked in the room i smelled oily all around the room

where the hotel was . size of the room and miniature kitchen . multiple entrances .

floor was all sticky, and the sink in the bathroom was clogged all the time so we had to use the kitchen sink for everything but everything else was exceptional and things

the wifi is confusing and a bit slow.

usually other hotels offer free parking and free wifi to their guests

never did get the wifi to work

couldn't connect to the wifi

room very spacious suite good breakfast polite and pleasant staff good wifi was satisfied whatever money i

the bathroom & kitchen were both nicely updated

we felt like royalty! the kitchen was nice.

kitchen supplies were minimal but possible to supplement from the breakfast

thank you so much rebecca also the kitchen had a full stove-oven and broiler included

i like that there was a full kitchen comfortable beds and space for everyone to be comfortable

laundry room, and dishwashers in the room with oven in kitchen

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

breakfast - extended stay hotels usually have fruit, muffins, granola bars which is not a real

only negative i can think of was that the trash in a cabinet under the sink in the kitchen had not been emptied from the previous guests

great kitchen and laundry.

wifi did not work properly, would not stay connected and once it was it was very poor

comfortable, clean and good wifi. rich breakfast. coffee and microwave available un the lobby.

on-site parking and free wifi are

wifi signal very week

least that was the case on the 1st floor)

comfortable and big beds gym

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

was ok, but not if you don't have a car, staff was friendly, i liked that they had a laundry i could use to wash our

was super accommodating and let me do early check in at 11am instead of 3pm with no extra charge

the laundry has become expensive - over $5 to wash and dry a single load

parking is great and allowed us late check out

the pool close to early

pool, internet and breakfast were available to me

pool closed and the light switch in the room 31 wasn’t working properly

the free breakfast didn’t have any meat or eggs

basic breakfast, but enough

nice kitchenette for families. good breakfast.

fitness center had funny smell

the connecting doors opened right up to the kitchenette, so you could not use it while those doors were open

as a parent that makes their kids rinse off, it was difficult to use

was not a hot breakfast just a grab and go even though booking

good breakfast, comfortable bed and spacious room

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

great location,nice clean facilities, loved the kitchen

clean, friendly, great breakfast, and tons of amenities within 3-15 minutes

didn’t make it down for breakfast but friends enjoyed it. my room was exceptional

paper bag breakfast with rock hard apples, kids would not eat them.

my kids relocated from california to illinois for my sons job

free breakfast is amazingly good, several

breakfast is out-of-this

the hotel has an amazing vibe super nice waitress when i ate breakfast the food is good

close to everything for our kids

hotel had laundry facilities

updated lobby furniture, clean , updated rooms, breakfast

the pool wasn't open at all during our stay and my kids were really looking forward to swimming.

could use two laundry machines. ty for great stay

i love the fact that the pool was open and i felt safe

peloton bike and other great gym facilities

room was very clean and big. great shower area. good breakfast.

the pool is way too small and there is no hot tub!

breakfast was excellent, staff very nice , loved the little extras in snack area has nice pool

was good as far as the breakfast and where you were located

only did it have a small kitchen, but they also offered all kitchen utensils, plates, and silverware for free

the breakfast could use more variety such as pastries and bagels.

i didn't eat breakfast.

some breakfast bars, coffee and tea and hot water for instant porridge on a table in the lobby

location was a bit isolated. but they had a shuttle

breakfast wasn’t complementary

the shuttle van not commuting to the train station, but it wasn’t that bad

that it had a pool and gym

also the best part is the shuttle service that the hotel provides

hotel with gym and outdoor pool (seasonal)

room were having loud sec and banging on the wall with the headboard of the bed i also had my 2 kids with me and kept asking what that noise was , ask front desk to do something about it and they

nice lobby and bar and very comfortable bed. quiet and used the workout room and hot tub

we love the pool it was so nice and clean and the hot tub was so relaxing

the pool was warm clean and open late. nice size tv and very clean roo with a great view.

who seem to be up to no good constant loud music coming from other guests vehicles late at night kids running up and down the hallways late at

my kids loved the cable tv

lots of parking for free

love the breakfast idea also $10 for adults and free for kids

the kids enjoyed the huge screen

gym,laundry

location was perfect for me…close to my friends muay thai gym

location and gym

the staff members were all nice. room was clean. kids enjoyed swimming in the pool.

great breakfast, clean rooms, quiet.

my grandbabies loved the pool and the breakfast

wonderful big pool! super friendly staff! yummy breakfast !!! perfect place to stay with kiddos.

an altercation in the pool area with non hotel guest drinking and diving in the pool area in front of my child

free continental breakfast was a real plus

forget about breakfast because you can’t to find nothing.

only outdoor pool

wish the breakfast had at least some protein like hard boiled eggs

sign posted not to take breakfast to your room?

who helped me at the front desk was very nice, and offered to waive the early check in fee

motel offers shuttle to airport

second thing is a shuttle

airport shuttle. nice driver

airport shuttle they have too post online how it work and explain the shuttle available only on call me and

asked for a late check out i was told no check out is 11am no acceptions i was like wow

close to bus station and other commodities such as laundry washing, diners etc

he gave us a late check out so we could sleep

close to the airport. great value. clean. nice stuff. laundry on site.

even has laundry room for guest use

the kitchenette and the people was xool

should not promote a free breakfast because it's only coffee and instant oatmeal packs.

breakfast was limited to packaged muffins and bars, and oatmeal

need more kitchen dishes utensils. very limited

full facilities of kitchen appliances.

i would like to see a bag to carry dirty laundry in when we

no drinking glasses, no coffee machine, no laundry bag and no breakfast

i was happy with the location, and the laundry facilities and it was pretty clean.

pool area wasn't clean at the time of the opening of the pool - kids clothes and dirty towels were

for money, close to airport with shuttle transfer to and fro

plenty of options and for kids too

the breakfast was good. the room was very clean. staff seem very nice.

asked about towels for the pool and was told one per persons yet there were no towels at pool and kids yelling at

carpet was stained, some power outlets in the room were awkwardly placed, wifi wasn't working upon arising the next

good wifi. the staff was helpful to try to resolve our issues.

wifi service was terrible, you had to keep logging on to it

fast wifi

the wifi get dropping out, you would have to reconnect multiple times a day.

hotel offers free breakfast in the morning and there was only coffee and tea available

there was no breakfast available. ud83dude22

front des was sparsely manned and there was no breakfast on sunday morning, that i had expected

breakfast wasn't so grand with a lot of variety

polite and helpful receptionists. good breakfast. big room with really comfortable bed.

breakfast was supreme very clean area and an attendant to help you with your options i believe her

breakfast was okay.

excellent breakfast

i like the breakfast u had

hotel breakfasts could be more creative.

airport shuttle was very helpful

clean facilities, breakfast included & huge bathrooms

the location was great, easy to get to the airport and the shuttle service was fantastic

24/7 bus shuttle service

the breakfast

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

is located in a great area, just steps from other restaurants, shops and bars

greatest location, and great bar for drinks off the lobby.

my husband’s suit and dress shirt to the laundry to have it pressed before a family wedding

in-house italian restaurant and also a popular bar & grill

wifi in room was spotty but was able to spread out comfortably and work in the lobby

wifi signal was weak, intermittent and slow

ening) didn't seem too welcoming

clothing iron was a little leaky. wifi networks were not available for some reason that night.

stained furniture, old carpet, sinking bed, bad plumbing, no soap, dusty vents, no wifi connection for tv, no information leaflets, service desk

the breakfast was a full continental, and it was convenient having free wifi/parking/breakfast close to chicago

outdate, extremely slow wifi, impossible to work.

tv & wifi

wifi was out, no cable tv, no refrigerator, missing complimentary bottles of water as described,

worst of all, the wifi wouldn't connect to the tv or the video game system i brought, and there weren't any

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

clean, great breakfast, nice staff, free parking and 10 minutes from midway!

breakfast was good for being a grab and go box

onsite laundry! great breakfast!

free breakfast was delicious & my kids loved the waffle bar

wifi was very poor

no password for wifi

wifi was not working when i check-in, and there's no it to help as it was sunday night

slow wifi and very loud air conditioning

the wifi was great to have and breakfast was simple but sufficient

it was a cold night and kids with me i felt helpless

i really liked the rooms and the free breakfast. the food was very good

the kids enjoyed the wifi, breakfast and the many tv channels.

there was no breakfast as advertised

also was pleasantly surprised with the breakfast options

would be better if the breakfast area would be larger

breakfast included in a warm and down-to- earth environment with kind and helpful staff

great breakfast, comfortable, clean , and good price

let us check in early so we could make it to an event on time, safe location, the waffles for breakfast were amazing

to the covic-19 not being able to have the breakfast offered which is understandable and not having stores a bit closer i don't own a vehicle

very good wifi,

nice, beds were very comfy, everything was clean, the complementary toiletries very nice, and wifi was great

free wifi, free breakfast and free parking were huge appeals

wifi worked well

a special promo code for free access - this may not always be the case as they posted rates for wifi

com did not mention the pet fee which was huge -$75/night

free shuttle to & from o’hare

gym is decently equipped! really pleased.

perfect location and fast shuttle

loved the full kitchenette i didnt have to good out to get food at restaurant and spend more money

convenience: inclusive breakfast

nimal), wifi, airport shuttle 20 mins. from terminal. price.

wifi for a 1/4 of an hour

on time shuttle; free wifi, helpful staff

wifi was awesome; make sure to log onto the appropriate wifi

slow wifi

free shuttle bus. stable free wifi.

fast reliable free wifi

check out at noon, included an airport shuttle and free wifi.

rooms very clean wifi good staff always friendly ideal hotel for airport cargo area would suggest hire car to get

the wifi worked well and the breakfast was great

the wifi is not really good

wifi was quick and easy to access

wifi worked perfectly

le to reserve for shuttle by airport wifi with their link and code)and great convenience that shuttle not only can take us to airport

was so amazing from the staff the hotel the pool area and being able to let my little ones and their cuzin have an amazing great

great price, very nice breakfast, pool and gym, and helpful staff

clean, quiet, friendly helpful staff, excellent complimentary breakfast, nice selection of nearby restaurants, and easy access to all the highway system

the swimming pool water it's cold!!

clean and hosts were so nice . pool was clean and warm .

like our stay in this hotel very nice people good service but the only think i don't like it the pool was cold but everything else we love

the service in the bar was almost non-existent

the pool handle was broken and my husband fell

kids were in awe

friendly bar attendant in the sports bar off the lobby helped us wind down after a long day

laundry facilities on the premises is a great idea.

  no microwave,  no laundry,  people trying to open your door

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant) important notes: - walls are paper thin, you

i didnt like the funky smell in the laundry/ vending area

the bar is expensive for simple things

pool area was clean but pool needed further cleaning

kids being loud, the shower and bathroom setup, and the small spaces for a large amount of people

pool its my only issue, for people who enjoy to swim the pool was small and not deep at all

work started the next morning at 8am banging and drilling right above us while our kids were still sleeping

no wifi in room. had to go to lobby

wifi isn't free

no free wifi we had to go down to loby everytime we need internet

staff didn t tell us wifi wasn t free unless we join hilton honor

breakfast was also pretty good, and there was wifi and comfortable beds to sleep in which was the most important part to us

wish they had a swimming pool.

pool or hot tub--that would have been nice for relaxing, but the reasonable price more than made up

free breakfast and a fitness room, lots of parking

good morning breakfast!!

pool if that matters to you (or your kids most likely)

was great if anything it sucks that all the amenities were closed because of covid no swimming pool you can even use the

laundry machine didn’t work add the staff was not friendly

no pool.

no laundry room that i can see, snacks over priced

the room felt very dirty and laundry never dried the clothes i spent over $10 to get one load to dry and it never dried the

printed in the room that i could find), which wasn't working once i managed to connect to the wifi (as an international traveller my roaming doesn't always work and costs too much) so couldn't (-)wifi could have been better (-)didn't know there was a fee for parking and wifi! it's 2021. what a joke! (+)on the same page with communication of how to park or how it works at check in , and finally no wifi for my room as a hilton silver member

shuttle

we had no issue with room services, they delivered quickly

being exhausted from travels to chicago, we had room service from thorn and found the burger to be better than expected, normal airport hotel

sometimes the shuttle takes a little while for pickup during peak traffic times

keep clean in hall and laundry is very flithy

laundry out of order

very disappointed with the trash in the hallway outside the laundry room left from before my arrival and was still there when i left the next day

no pool or laundry

laundry machines are not clean

everything ...the room indoor pool

no bar or kitchen/food

shuttle there and parking at hotel

location and cleanliness. nice there was a bar onsite

clean, great linens and pillows...bed very comfy. i so appreciate the shuttle service to midway!