wifi connection was great too

clean , really comfy bed and a nice breakfast cooked well and all the staff where very polite and friendly the free car park was a

parking is a bit tight

parking & the place is being modernised so i dont see any issues that people have been talking

friendly reception staff, nice room, lovely freshly cooked breakfast

wifi wasn t so great once in the room

there is a large bar area with ample seating

15pm & told the bar was closed even though we were residents and there was no room service

the receptionist brigitta was an absolute star, very helpful and lovely, she arranged very early check in without any problems, thank you

excellent clean rooms very nicely furnished excellent food and breakfast will certainly return parking very

laundry facilities were expensive

wifi signal not strong enough.

the bar next door was closed for renovation.. was expecting a bottle of water in the room ..

laundry facilities on site were also helpful

great location. very friendly staff. good wifi. clean bathroom.

free fast wifi

wifi connection was really poor and cut always after a few minutes

shared toilet and bathroom / wifi did not work / room was very cold

staff talking rite wifi not working room also not cleen tolite making store i'm always going upstairs for bath and

good wifi ,netflix etc

lovely as always! staff and breakfast is great building and decor is cool!

no hot water in the shower - breakfast not very assorted - no laundry service

bar with drinks and limited menu available for late snacking

small bar and restaurant

amazing room, wifi, food, staff

the check-in staff were helpful,wifi was quick and good connection.

nice clean renovated rooms with free wifi and included breakfast .really enjoy

wifi is too slow/didnt work at all

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite bad as well but a part of that everything

nice clean renovated rooms and free wifi

i had a drink in the bar the 1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of

are small, the hotel is a bit far from the train station so it is challenging with kids

if i could improve anything it would be that the bar remains open later

love the town. staff was nice. hotel was quiet. accommodating with kids.

in the evening, the beautiful breakfast area becomes a bar serving excellent cocktails

weren't very helpful, hot water went off and they weren't helpful at all, we had 2 kids with us too, very noisy all weekend topped off with a couple nearly killing each other at

i enjoyed their breakfast and specifically i would mention their wednesday delicacy

am glad that the room had a kitchen and everything for cooking, as usually there is no such option in hotels, the room is very

also a gym and laundry facilities if needed

main attractions but if you are thinking about going to windsor castle, stonehenge, legoland (for kids), kew gardens or just want to be close to the heathrow airport, this place is good

breakfast was particularly good as was the food available on the room service menu

kids received complimentary treats.

the wifi was capable of supporting full video calls

our visit, very comfortable beds, very clean room, good breakfast, very pleasant and friendly staff we would definitely visit again

that because function was on gym was closed

facilities pool restaurant wifi etc all brilliant, and the staff were superb

fast check out let us have an early check in good deal for a sunday night stay

pool was great for the kids and room was comfortable

love the pool and the sauna

perfect breakfast! beautiful decorations!

also they should have explained how to access the wifi using the code

great value awsome wifi and good breakfast

room service was excellent and not pricey at all

one we booked for 2 adults and 2 children also did tell them about kids age

there is only 1 entrance / exit and a very arrogant man was blocking it as he was delivering the laundry

very clean, lots of parking and pool/gym are great.

wifi speed

not very welcomy, no personal contact with staff, jumble in corridor and at back entrance, loud bar music till very late in the evening

free car parking

wifi not very good

wifi

little bit noise and check in on the bar on friday night

the wifi worked after the router had been rebooted

lots of places for food nearby, and the bar downstairs is ok

it was also a bonus that there was a bar downstairs

i had no need for wifi so i cannot comment on that

wifi doesn t work in the breakfast area.

hotel wifi system required our personal private information to get the wifi access

they arranged for early check in for me

everything from the soaps to the furniture was modern and top quality free parking

no free wifi

hotel itself is super beautiful ,its surrounding gardens restaurant and bar will take you in the wonderland build by you

free wifi

good parking access, clean and cosy room. great spa facilities and gym.

pay for wifi expensive rates that don t include breakfast

liked the location and the gym

ordered room service and the bread with the soup was mouldy so kids stopped eating - this was quickly dealt with and we wasn't charged for the entire meal which

the breakfast was a perfect delightful with so much choice and the quality was very good

great gym and room.

wanted a twin room for our kids, but the doubletree is more geared for adults

wifi was available free of charge as well it's a great price you don't even get that in most hotels

staff was amazingly accommodating, from helping me with my bags to providing a delicious breakfast spread

i thoroughly recommend trying the thai food from the bar downstairs

e pastries were fantastic

perfect location for twickenham stadium. good breakfast. nice, friendly staff.

staff were very helpful and late check out was perfect.

clean room with stable wifi connections. nice staff. close to the town centre.

swimming pool room

the tv had everything on including menus for room service which we had and the food was great

the staff were amazing, gym and pool awesome, room very good!

well appointed room with ensuite bathroom and free wifi.

well appointed room, good wifi

wifi code displayed in the room - had to ask at reception

a bar of soap instead of the body wash would be nice

rsonal preference) in the bathroom

access great parking very helpful and friendly staff, room very clean nice bathroom just a nice place to stay i

slow wifi

a great, handy location for the price and free parking too

shared clean shower, out door dining and kitchen facilities

so friendly on reception place was so clean free parking

bed width is short, make uncomfortable and manager charged 20 pound extra for early check in.

calm, location, house keeping, lobby and wifi

no bar and bathroom facilities very small

sory, i had not time for breakfast.

station and other food places together with a shop just in the same building, friendly staff, wifi is

breakfast was great good choice location was great just outside london which was perfect

had no record of my booking at 11pm and when i eventually got the room keys and dragged the kids around there was someone already in the room who called my child a c**t

room service was dear and i was charged 9 over

the kitchen staff for our breakfast was very helpful and cooperative

receptionist shahin apologised and gave me a card for a complimentary drink in the bar downstairs

in general very nice and comfy and kids friendly

breakfast was incredible

the breakfast is buffet style hot english and waffles for the kids

bit peckish after long day and as there was a room service menu in room phoned to order was told they would contact me when ready to collect from

the room service was great as was the veg lasagne

was dirty no beer in the bar at all not very welcoming nothing for kids to do at all wouldn't go

there was parking which was great , the location is close to the bus station, train station is a few stops

rooms were clean and bonus parking is free

smelly no tissue in the toilet the flush wasn't working there was mould everywhere not good for kids and asthma patients

my kids struggged to sleep on the beds

very friendly and appreciated our early check-in, which was especially helpful since we had two kids with us

we enjoyed using the high-tech gym, too

one morning we arrived late for breakfast, after they had already started cleaning up, yet she graciously prepared food for us and

they gave me a complimentary breakfast and also a late check out which was very much appreciated as i want feeling well

and the gym is also great

facilities in room

the wifi is very good aswell as the room size decent space, bathroom is always very clean and spacious,

a little higher room service quality

i asked for room service on my second night but it wasn t done

obably they forgot).

accommodated our request for an early check in and late check out

good wifi, comfortable bed, room clean and set up as described, helpful and friendly staff

excellent wifi

th minimal fee); also allowed us to leave our luggages for

tho we have to pay a bit extra for early check in even like 30 min around , the check in exp

the breakfast is good and they have airport bus stop in front of the lobby

lower floor can be a bit noisey . school kids stayed. so not really fault

bath road close to hounslow market and family rooms are good enough to accomodate 2 adults and 2 kids

the breakfast is nice and the staffs are very friendly and helpful

noisy kids running up and down the hallway during the evening

comfortable bed with good soundproofing nice bar lounge area plenty of parking close to airport- perfect for us thank

i couldn't get on the wifi but i think that may have been more on my part than the hotels.

gym facilities were fab & the style of the hotel was great

gym was clean and tidy, and the breakfast was great value with lots of options

modern and funky with games for the kids large and small, bar, lots different interesting seating areas and super easy for rental car

enutally)

be nice to have a bigger bar area.

wifi connection receptionist was a little grumpy but that's not important breakfast was not

maybe it was a family with kids

some of the decor needs updating. wifi not reliable in my room. breakfast is basic.

kids were treated so well

bus after, i think it was bus 39 but just double check on reception , pleasant stay, nice little bar area with warm peanuts served

staff were fabulous and so accommodating especially with the kids

perfect a very kind staff, a good breakfast, location was near to london underground, high speed wifi, very clean

i liked that the property offered breakfast and that is free for the kids also the hotel was clean and the staff friendly

the lack of self-service laundry facility

the bed was comfy really nice staff and good selection with the breakfast

employees, great breakfast, great location

staff were so friendly and helpful rooms were clean and comfortable and had everything you need breakfast was nice and constantly restocked shops around the hotel - tesco express and costa coffee

friendly and helpful staff. great breakfast. good parking area.

is just a few meters from the bus stop, the parking is secured with a gate which is monitored by cctv all the time

lovely and new place, secure parking staff helpful and friendly.

it was all good. secure parking great staff

the best accommodation for the price. free parking. secure parking with gate.

loved the hotel - clean ensuite room in a quiet area with free, secure parking

good location, late check out and great breakfast selection.

great wifi

wifi worked and mobile signal good

staff at bar

didnt have a breakfast, this was due to us having one booked at the airport

friendly staff, good gym facilities

comfy beds, good gym, good location for airport

location next to the tube, they allow early check in for 10 pounds

food in restaurant and bar was below expectations flavours could be improved

paid for early check in which we were very grateful for

sky bar is absolute hit, especially when you travel with kids

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

gym is too small for me but would be sufficient for most

no chance to visit the gym, maybe next time

location on the bus route from heathrow; early check in

as a mom of two little kids every few months i stay in different hotel

facilities swimming hot tub and gym food was good in restaurant and nice room staff polite and

pool, steam, sauna etc was fab

tv didn't work well - apps such as netflix doesn't work as can't connect to wifi

the spa was very nice; the place was clean, comfortable, and had an exceptional shower.

they helped me with print outs, wifi connection and taxi booking

wifi wasn't working in our room the night we stayed so we went down to the bar and did our online

were all professional, helpful and friendly had meal in bar area which was very enjoyable and not too expensive given where hotel is couldn't be better if

wifi, bar facilities, flight information, central location.

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal including

excellent bar and restaurant downstairs which closed at 11pm so quiet night

there is wifi plus it located in a good place

the bar was great and food was lovely

bar downstairs is great with music and the food looked great

free wifi price

the best part was the feeling of getting a two for one spa day and hotel night deal

room service is very good and efficient

we were very close to the aairport and the kids loved watching the planes fly over from our room

people managing the check in desk, we had to wait a bit and we wanted to get the kids to bed quickly as we had an earlyish flight

restaurant selection, breakfast and dinner, was more than enough for both us parents and children

wifi wasn't working

very clean and the kids loved the tv in the bathroom

not a lot apart from the bar not open when we required it

had an issue with a lady and kids in the hallway outside out door

ick)

we found old crisps under the bed and a kids sticker on the draws both not ours,

pool bar closed at time of visit

swimming opening at 4pm .. not obvious when booking , kids very annoyed

really big rooms even with 2 queen size beds still had room for kids to play

good room service