wifi connection was great too

clean , really comfy bed and a nice breakfast cooked well and all the staff where very polite and friendly the

free spacious parking full time delicious halal food available in the restaurant on the ground

parking & the place is being modernised so i dont see any issues that people have been talking

friendly reception staff, nice room, lovely freshly cooked breakfast

place had lots of stairs which made it difficult to find the rooms and with bags and small kids was a bit awkward

shared toilet and bathroom / wifi did not work / room was very cold

vas lacking, we traveled with kids so requested two rooms one next to the other months in advance only to get

free wifi, free breakfast and quite comfortable inside

wifi connection was really poor and cut always after a few minutes

nice clean renovated rooms and free wifi

the check-in staff were helpful,wifi was quick and good connection.

the room had flies and noodles. no wifi connection

awful, i can t even make a call in my room i ve to out of my room to make a call even the wifi was quite

the wifi worked perfectly and stayed on all night

not very welcomy, no personal contact with staff, jumble in corridor and at back entrance, loud bar music till

parking

wifi password in room would mean we could socially distance and not ask for it

free car parking

the bar was great as well

the bar in the hotel closed at 22

to be moved to another room and was told that the hotel was full, so i was given another set of laundry which

every one inc bar staff, restaurant staff, concierge

early check in not allowed

excellent breakfast

- location of the hotel - security systems - compact but functional rooms - good wifi

when you wake up in the night gasping for a drink but know the bar would be closed

no fridge in the room, hotel policy wont keep food items in kitchen fridge

london) bus stop, great helpful staff, excellent customer service mentality, smart tv and free wifi (that works

no room service. i couldn't charge bar orders to the room. pillows could be better

patchy wifi

location close the heathrow with free parking, great food and nice pub below

hotel wifi system required our personal private information to get the wifi access

tv screens for sport room lovely and clean food was stunning breakfast was spot on too loads of parking

one lovely quiet room with excellent breakfast and main meal options centered around a great bar restaurant

laundry facilities on site were also helpful

stains on it and a bad smell coming from shower like a sewage smell so needs bleach also the kitchenette could

i did not like is the daily room service, as i was staying for a week i was expecting atleast they should change

no laundry facilities or laundromat close by

room was very clean, was happy to see there was a little kitchenette

staff were friendly and made us feel very welcome. had drinks in the bar with locals.

the wifi worked after the router had been rebooted

it was also a bonus that there was a bar downstairs

bar staff friendly and helpful, good pool table too

little bit noise and check in on the bar on friday night

to find, decent car park, secure rooms, good room service, comfortable room, espresso machine and fresh real

i think it slipped through from the laundry company and just got missed when making the bed up and probably

there is a big garden behind the hotel with a playground for kids

in reception after a long journey to be greeted by noisy kids high on a party, getting fractious with their

fantastic location for gunnersby park! onside free parking a bonus

bar and restaurant all good and it was only 30 minute walk to twickenham and only 3 minute walk

loved how, comfortable the hotel was, from the room to the bar and restaurant

there's no laundry service.

clean, tidy and has a good gym attached if very good.

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service

room quite small, weak wifi signal strength in particular room

he politely and diligently responded to my requests for room service

my passport, made a ukrainian refugee paying for everything including breakfast and charged room service for

location, breakfast and bar were great

neat and clean. good room service. close to public transport

a great, handy location for the price and free parking too

noise of the kitchen in the morning was phenomenal

option if you have a car airbed as the car park is peaceful and secure, with direct access to the kitchen and

staff made a lot of noise in the kitchen and corridor near my room

clean and great parking

the best part is parking is free

bar with drinks and limited menu available for late snacking

good wifi connection even at a high floor

10 extra for early check in

there weren t any seats available to eat breakfast at but the staff offered to clear off the bar and allow

vg wifi

free coffee in the morning and breakfast if you wanted it

customer care and good breakfast

no bar in the room and no coffee or tea making facilities

should give favor for late check out they should not ask to pay 10/hour

exceptionally comfortable bed, friendly and helpful staff and an excellent continental style breakfast included

kids eat free in the evening if adults order something

room service, car parking, terrace, soundproofing.

the coffee machine wasn't working so when i asked they turned on the bar coffee machine in the moning and made

i had a great breakfast stuff are very friendly an helpful we love it with the kids

room service very poor

i really like the simple online parking arrangement.

the spa smelt and looked lovely, we didn't use the pool or gym

feel anyone should is stating should be a priority especially as they are no longer providing room

good parking access, clean and cosy room. great spa facilities and gym.

nice pool although it has to pay gbp 20 per day.

on reaching there we found out our kids couldn't use

love the town. staff was nice. hotel was quiet. accommodating with kids.

are small, the hotel is a bit far from the train station so it is challenging with kids

if i could improve anything it would be that the bar remains open later (although not too much of a problem as

room spacious, car parking provided with cost, wifi is stable

honestly think of anything that was negative, we had a pleasant comfortable room with a modern kitchen for snacks

weren't very helpful, hot water went off and they weren't helpful at all, we had 2 kids with us too, very noisy

lovely room with excellent facilities ,kitchen fully equipped with everything needed,spacious and clean

very comfortable one bedroom flat apart-hotel made of an open plan living room and fully fitted kitchen with

a free gym and cheap laundry facility plus food and beverage on site as well as sainsbury s local just

room service not great

fast check out let us have an early check in good deal for a sunday night stay

the pool was nice the sauna was not that hot as expected

comfortable beds, great pool

no 24 hour room service

really enjoyed our stay, friendly staff and a cooked breakfast at weekends

they also provide free breakfast

member of staff behind the bar in the evening clearly was only interested in serving 'locals' saying that he

good breakfast

room was a great size everything was clean laundry was lovely and fresh

no good behaviour towards kids

also the free wifi was a massive bonus, with 2 teenage children it was great we didn't eat in the

free parking right at your door step, rooms are spacious and staff are very helpful.

all staff members have always been good to us, from the receptionist to the shisha bar staff

they helped us with check in as it was little late

had to ask for towels.but think this was just a simple oversight given my early check in.

requested for early check in but was told ahead of time room will only be available by noon

arrived earlier than the schedule and they offered me an early check in after a simple call

breakfast a bit expensive.

breakfast room very clean, good food, just lekker

we had to go out from the hotel for several hours rather than sit round with kids and leave our stuff

noisy kids running up and down the hallway during the evening

in advance by 5 months and providing a reminder within a week, no arrangements were made for early check in

i did not manage to connect to wifi

good facilities such as the gym and great location with comfortable room

free wifi

easy and early check in. rooms clean and well presented. staff very polite and helpful

i booked this online for my grandpa and he had trouble with wifi and getting around

the wifi password is nt displayed in the room

great position, excellent staff, quiet room, late check out, cooked breakfast (no bacon)

staff awful was no wifi no breakfast offered no bath towels one hand towel for a family of three

parking, free wifi, free breakfast, staff was really friendly and nice to the kids, large room and ensuit good

great wifi superb room very comfortable bed very clean great tea and coffee facilities

liked the location and the gym

room service pizza was not good.

wifi connection is not strong enough. parking is quite expensive.

i used the gym which was great and i also had breakfast here which was good

staff were friendly and welcoming and the room was cosy and the gym was good with good equipment

no room service or catering. very small bath/ shower room.

i ordered room service platter 15 (from the onsite japanese restaurant, the food was amazing) great stay

check in accomodated early check in, friendly staff

the bar and restaurant also wasn't open which was disappointing

a fabulous hotel and victor was so nice to us on both nights at the residence bar , a very relaxed venue

because if my room was so bad, just imagine what the kitchen is like

staff didn t start working in time, so had ti leave my properrty lockef in a kitchen

friendly and efficient. good wifi.

wifi is mediocre at best

wifi works well

the wifi the room the area and the bed and shower it's just above basic but nice

affordable with all your basic needs: comfy bed, towels, tv, wifi, private bathroom

wifi, comfy bed, good sized room, excellent transport links, excellent value for money, will

the check-in is at 10am but you can request a late check out

nice size tv with most english channels vending machine late check out for

imagine how excited my kids were when they could eat unlimited pancakes and waffles (one at a time) at the

very spacious for two people with two large luggages couldn t do early check in so waited at lobby for

dinner via room service

jacks bar and restaurant has delicious food and good selection of drinks

was able to get an early check in at 10am which was greatly appreciated after 24 hours of travelling although

near the airport early check in is possible staffs are accommodating cons: room was too small, had a hard time

location, room service

room service every day

silver status perks late check out

pet friendly, good transport to and from airport

wifi was down for a time, a bit frustrating otherwise i have no complaints.

room service food was first class

weird high-pitched noise coming from bathroom during the night. wifi didn t work either.

wifi didn't work, the room was hot and the a/c didn't help either (so avoid third floor rooms), no

beautiful room. delicious room service food.

laundry services

available facilities including gym, reception and early check in (for a fee)

a reasonable choice of food/drink options in several bar/lounge and restaurant areas with the roof bar offering

gym is too small for me but would be sufficient for most

no chance to visit the gym, maybe next time

close to brunel where my kids are

room service is excellent and professional

the bar area quiet and comfortable

rooms where good, breakfast was fine

wifi was strong everywhere

because of travel arrangements really appreciated late check out

wifi, bar facilities, flight information, central location.

slow dining room service. once it came the food was great.

supposed to be 24hr room service oh sandwich and ice

comfy bed, keen and well informed staff. decent wifi and clean. room temperature was good too.

lovely clean room , comfortable beds, very good breakfast

unfortunately, there was a large contingent of chinese kids leaving a mess everywhere

location, value, gym and pool!

went down with son to see 3 other families waiting to be told kids couldn t go in even though there were

wifi was poor - often it would not find connection and i had to forget and reconnect, i believe

the sports bar served food and drink at reasonable price's and again the quality was excellent

room service was excellent

told our kids (4 and 3) we were going to mexico

told our kids (4 and 3) we were going to mexico

cleanliness, the pet smell in the room, the flooding of the shower in the bathroom

some of the decor needs updating. wifi not reliable in my room. breakfast is basic.

maybe it was a family with kids

wifi was free bathroom was clean there was a fan to help with the heat it was a small space, but

have loved a room where we could sit and relax there are lovely armchairs in the lobby and the breakfast room

we were told it was a croissant machine but it sounded more like a laundry

when requested, room service must be done via an app which led to an order being missed by kitchen staffand was

staff were incredible, each one of them from management to the bar staff and restaurant staff and the maids and

a guy came out, looked at the messed then turned around and went back to the kitchen

great staff, great wifi.....nice and clean

the room was clean, staff helpful and a great choice for breakfast

there was no door hanger to indicate for do not disturb or need room service

all they could to help with an early check in as promised so i could head off to my sporting event stress free

vibrations of the banging would move the headboard) the room appeared to be located next to the kitchen with

had informed the hotel manager abdul that we will need an early check in, he was really helpful

fast wifi was an add on

it was welcoming, room service was excellent and it was quite luxurious

the sliding toilet and shower door. lack of gym equipment

london and come back staff are very profesional and room very comfortable toilet very practical wifi is fast

bathroom dooor being sliding is not good with kids around

lovely staff, clean and stylish room, big bed, good room service, good room cleaning

we ordered room service from the restaurant for dinner, it arrived quickly and was very good, perhaps a bit

a/c the staff were great. they set up a rollaway bed for me and room service was excellent.

enjoyed drinks at the bar where it was a nice and ambient

staff were very accommodating to my request for both early check in on one booking and also a late check out on

room service was good and the

excellent wifi

the wifi was excellent and fast

accommodated our request for an early check in and late check out

the wifi

th minimal fee); also allowed us to leave our luggages for free

to locate and ideal for parking on the front of the property

london heathrow airport and bp sunbury office, very clean and quiet, friendly and helpful staff, kitchen cooking

parking could be an issue if full. hopefully they will get a fast car charger.

access from the m3, parking available and also close to the local amenities and rail

to get few drinks from the bar near the reception at around 8:30-9pm but they seemed to be closed already

limited options for dining with kids and pricey.

the gym area was adequate although lacked in nutritional supplements

my kids and i had a very comfortable stay

food in the bar was too expensive for what it was. drinks were expensive too.

great decoration + quick room service

thank goodness for the roebuck next door, landlady was great and open kitchen for

just one thing really on our way to the cedars health spa was dark.. some lighting would be nice

the bar food area was lovely and was nice that you are so pet friendly

the staff at reception, in the bar and in the restaurant were brilliant - helpful and attentive

have been nice to have had the option of scrambled eggs, but otherwise breakfast was lovely

food at rgb was expensive and small portions. kids pizza was a microwave version.

there was a delay in answering room service but food arrived in no time

room was good and was able to get an early check in

easy to get to/from airport terminal. food in bar was nice, quick service and friendly staff.

great staff. location. breakfast excellent

wifi v poor in my room

because it had a pool, only to find out there are severe restrictions on when kids can use it

great hotel walkable to richmond green. kids loved the pool

room service seemed curiously absent until a knock on the door at about 1700

pected on a saturday morning) & the pool during kid hours is loud as you could expect if kids playing, it emptied

gym was great and no issue checking out slightly later

everything, staff were amazing, room was great. gym well equipped

chris behind the bar was super friendly and helpful and very funny

in the kitchen area not working had to plug the kettle in another socket on the table under

lovely, short walk from the tube in a nice family area with good shops and a couple of late night bars up the

rooms, free starbucks snacks for the kids, friendly staff and super close to the central line

and spacious, mini fridge in executive room, bathroom had bath and shower and very spacious, breakfast was worth

the breakfast was brilliant and the beds super comfy

was absolutely great comfortable bed, delicious breakfast, excellent shower, and very friendly staff

there was a mini bar with complementary water so look in there as well as tea an coffee making facilities