had read on trip advisor that the wifi was excellent, this was not the case in my room, it was a bit slow but wouldn t stop me

always a happy, friendly encounter at the bar for a drink or two as well

excellent stay as always. very comfortable hotel. lovely cooked breakfast.

great room and great breakfast

ices vary from hotel to hotel)

no soap in the shower, and room service phone wasn't working

wifi was difficult to use and i gave up in the end

& big bathroom, good shower, comfy beds, nice food, good selection of bar drinks & free on site parking

we stayed to go to pga golf at wentworth about 25 mins away

the on-site parking is not very clear, but it is free.

great location, parking, friendly and clean.

clean, tidy, warm welcome by staff, parking on site, great location & comfortable.

convenient for london , own parking on site , free wifi , home from home feel , run by vinki , brilliant host , just like your mum away from home ,

location, free parking and easy arrival process. host is a lovely accommodating lady

parking on site

cabins within bar and restaurant setting beside the canal , air con unit in the room which was needed , always a

cabins are upstairs there s food in the bar right to canal

room for 2 adults and a child was excellent with comfortable beds, very clean and we arranged a late check out

cleasiness of the room was great, free wifi access

great bar & restaurant, staff went out of way to try and accommodate our request for an early check in

bar is a good size and the drinks are very reasonably priced

there is a bar with outside area

was dirty no beer in the bar at all not very welcoming nothing for kids to do at all wouldn't go

the kids hated it and it was a bad experience for them

staff very friendly as always, food at their shisha bar was lovely

ough some guests had parked awkwardly making it difficult but not the hotels

no microwave and wifi drops often , no night staff

rect elizabeth line)

the wifi drops after and there is no night staff.

everything was new, comfortable bed, good wifi and incredible shower

the only problem was the wifi reception was bit poor for tv and even my phone

we didn't have breakfast which was included in the rate as the kitchen was closed

the room was not ready when we arrived, but they gave us a complimentary drink in the bar whilst we waited

free parking a bonus too

the little kitchen area was handy to make tea

the room had flies and noodles. no wifi connection

nice clean renovated rooms with free wifi and included breakfast .really enjoy

the check-in staff were helpful,wifi was quick and good connection.

free street parking for whole day and free wifi

the wifi worked perfectly and stayed on all night

free wifi, free breakfast and quite comfortable inside

wifi connection was really poor and cut always after a few minutes

service was fine. the guy was very nice and free wifi+tv is a plus.

shared toilet and bathroom / wifi did not work / room was very cold

staff talking rite wifi not working room also not cleen tolite making store i'm always going upstairs for bath and

the bar was great as well

wifi speed

cheap price with free parking near heathrow airport

was no wifi

wifi not very good

took great care of my kids and i during this peculiar season

didn t have breakfast but it looked really nice

took great care of my kids and i during this peculiar season

did not allow early check in

with kids in the car after a long flight, and it being late night we had to pay a lot extra for an

nice staff. the bed was comfy. near to the airport. the breakfast was lovely.

the shower perfect! gym , pool, & sauna . unfortunately i did not use . maybe next time

our taxi was only 22 versus the shuttle bus that would have been 7/per person

food in the bar was too expensive for what it was. drinks were expensive too.

room service was efficient and delivered with a smile

close to the airport. a park with playground for kids behind the hotel was also a plus

clean, large rooms, quick room service, friendly staff.

the hotel also has a small, but nice gym

the in-house spa was spectacular

unfortunately room service is limited to pepperoni pizza, tuna sandwich and cheese cake plus 6 per plate

didn t see a single kids during our stay here

great bar & restaurants

luxurious comfy bed, spacious room, and bathroom. helpful staff. good wifi.

staff were very accommodating to my request for both early check in on one booking and also a late check out on my booking one week later

steak and lobster was delicious as always and the breakfast room service was wonderful

excellent location for next-day flight. breakfast great. room impeccable. staff excellent. 5*

would have appreciated a courtesy early check in

we ended up having to cross a very busy road with two kids in tow it would help if they provided more clear instructions to get there

a hotel service, is actually run by the airport and is paying (5 pounds per person, each way and kids are free with a limit of 2 kids per paying adult)

pizza 15 for room service and they were delivered hot and were yummy

breakfast, early check in and free coupons for drinks

busy bar area on site and busy pizza kitchen

room service and food facilities were great. late check out very good.

great value, lovely room, great bathroom, nice breakfast, late checkout

booking i asked for possible early check in

the simple layout, gym was perfect for a few days and easily accesible to airport or main trains to the city

available facilities including gym, reception and early check in

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

offered a 'walk in bathroom' for early check in at 8am, which although was a quick turn around, was a bathroom for disabled, which

r a fee)

nice staff and room small gym

location for a stay before flying the following morning, and for our kids to relax before they flew out the evening that we stayed

beds were comfortable, the pub in the lobby, the use of wifi and printing out airline tickets and checkin

early check in was a real bonus for us. the staff were friendly and efficient.

good small gym

they helped me with print outs, wifi connection and taxi booking

iron, ironing board, kettle and coffees, water etc, 24 hour room service

everything and all staff members. good bar and food also.

stayed for three nights, room was fine and the bed was comfortable and the room was clean, free wifi was great and easy transfer from and to the airport

along with free wifi, room service breakfast there is an easy and regular shuttle bus to heathrow terminal including

we found old crisps under the bed and a kids sticker on the draws both not ours,

really big rooms even with 2 queen size beds still had room for kids to play

8-9 degree outside, inside was pleasant temperature and it was nice to swim in a small swimming pool

very spacious and comfortable, great food and gym!

ad to cala d or for more action) -food quite

no fried eggs available at breakfast. the extra charge for early check in

location, room service

helpful staff. kindly an early check in was provided.

wifi worked and mobile signal good

silver status perks late check out

free onsite secure parking was available along with free wifi for the duration of our stay

the room service and cleaning comes every 2nd day

the position of hotel, ideal for the family party at local golf course

t every day)

giood facilities like wifi and room heating

long time to get through to room service

got given two rooms with a door between the two which the kids loved

gym facility could have been cleaner

the room service menu could have a could have simple meals such as pizza, burgers & dessert.

late check out

was exactly as we would appreciate as a couple without a child, yet also very accommodating for kids, so we enjoyed both worlds and didn't need to compromise on anything

the staff were friendly, and the bar area looked amazing

the games for the kids on the evening and the breakfast was fresh tasty and had something for everyone in the family

staff helpful and check in/out speedy and simple, bar and restaurant area looked fun though i didn't use them

gym facilities were fab & the style of the hotel was great

easy to access early breakfast option room service

room was a decent size and a nice shower the bar area was comfortable and wifi was

ability to pay a little more for early check in or late check out - based on flights

excellent pod transportation to the hotel, good wifi, clean

they have very very reasonable late check out rates for the later flights

staff was really nice and helpful and food and room service brilliant would definitely recommend it

an issue with wifi in my room so they moved/upgraded me for the second night foc

the rooms are spacious, very comfortable beds, good wifi and quiet

the lack of room service etc is easily bypassed by deliveroo etc- but the staff make up for everything

wifi a little variable but workable

the only minor change if possible would be to introduce kids rate for breakfast as a 10 for my 7 yo was a bit too

we have enjoy our stay breakfast was also very good staff is very friendly i will com back again

the free wifi and kettle in the room were much

very comfy beds nice big screen tv excellent free wifi shops supermarkets restaurant are walking

noisy kids running up and down the hallway during the evening

is fantastic for an early check in

wifi was very patchy and front reception staff didn t know how to fix it

the wifi is fast and easy to access

had to pay extra 20 for early check in as no where to leave suitcases

the room was really small. couldn t connect to hotel wifi.

used the gym facility

distance to heathrow terminal 2 so convenient for early morning flight, comfortable bed, good wifi, quiet room, friendly staff

additional fees for room service

d sufficient staff so we did not have to queue for check-in),

just tiny details like laundry bags, being given bottled water daily, shower cap.

room and the photos made it look like this was a seperate room that you could close off when the kids go to sleep

the only thing missing was the shoe horn and laundry bag.

great gym, fantastic breakfast. good value.

my room service meal was poor.

m) and spa

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

of staff, especially bar and restaurant staff who virtually waited on us hand and foot :-) whilst being almost directly

i hadn't realised there was a bar and restaurant so we had eaten elsewhere so can't comment on that

wifi was slow at times. my room keys wouldn't work despite being kept away from my mobile phone.

free wifi in the room given to you when you book in

kids friendly location

only downside is that the gym is quite small, considering the size of the hotel, it could be a little bigger

laundry room - so useful. really easy to walk to from the tube.

open feel to bar n restaurant n check in area.

friendly, helpful and understanding staff (with kids always difficult to find right rooms & booking didn't go as we had hoped

sure if other people not staying at the hotel had used the parking that day with there being a bar next to the hotel and it being a weekend, but had to park quite far away when coming back to

slightly noisy when lots of children were in , in the dining area and bar area

wifi is quick enough to fulfil your

wifi wasn't working on my phone

wifi was good

the kids room was smells bad

new hotel in a great location for heathrow and london pool sauna gym are very beautiful everything in rooms is new and

if you dont have kids book the family room double plus 2 single beds the room is huge so much space and you can use the spare beds for laying things out cases etc

people managing the check in desk, we had to wait a bit and we wanted to get the kids to bed quickly as we had an earlyish flight

check in, friendly staff, great bed, good shower, big tv, clean room, good wifi

i called room service twice but there was no answer. sky sports in the bar but not in the room

we were traveling with a few kids, and there was an issue with our room that initially caused us some concern

ere is also a charge for wifi, but we didn't need it), however, it would be worse if these extra costs were included in the

they were so kind and even offered kids pizza on thursday

massive tv. great surroundings. gym and swimming pool. nice room and bathroom

lousy wifi reception throughout hotel

spacious, clean , with parking and location was very convenient

room was clean and nice tv was excellent and there s included free wifi & breakfast is also included but i overslept and missed breakfast but , overall a very good

free spacious parking full time delicious halal food available in the restaurant on the ground

parking space and good breakfast

the dinner & breakfast buffet is so good

the rooms are a good size, and the wifi works well

one we booked for 2 adults and 2 children also did tell them about kids age

a 5-star property in the name of 3 star, kitchen staff was so accommodating for room

helpful staff at check in and when i asked for a late check out which was agreed to without charge

, location , staff , rooms, early check in was just so accommodating best ever overall value for money hotel i ve ever stayed

parking. overall it was not that bad.

service, rooms, facilities, staff - we were a group of 10 (kids and adults)

breakfast..staff looked really confused and mixed up orders.

wifi was a bit ineffective

very clean, convenient location, excellent service, excellent breakfast

no self serve laundry facilities, charge to use the fitness center

we asked for a late check out and were happily given one

at the restaurant side, we had kids pasta, butter chicken curry and pan fried salmon

gym cost 10 gpb

drinks in bar was good - beer not over priced

wifi wasn t working, carpet in the room didn t feel very clean

we had a very early check in and needed to sleep

had air conditioning, ice machines, toiletries, robes, house shoes, wifi, a comfortable king sized bed, it was clean, and a restaurant inside the hotel

close to terminal 4, i was traveling by myself with two small kids

nice access to terminal 4, good gym facilities, comfortable bed

gym and pool are not open early in the morning to use before flights it also could stay open later

gym is quite small

wifi download speeds poor

excellent gym and staff

parking

the tv has netflix, i player smart tv's, free wifi

a great, handy location for the price and free parking too

very slow wifi

there s a spotlessly clean quest kitchen with a fridge, microwave

were only 2 little things i didn't like, the room was a bit small and the wifi never worked

the room service was brilliant and the staff was easy to get along with

wifi code displayed in the room - had to ask at reception

small bar downstairs for that evening drink which also doubles as the breakfast area

location, breakfast and bar were great

friendly bar staff, management and cleaning staff

though a reduced menu offering only pizza after 11pm, but still that's

bar with drinks and limited menu available for late snacking

vg wifi

i think the breakfast was limited selections

plenty of parking

stayed there on a weekend and there was a fair bit of noise from the bar area until gone midnight so not the best if you wanted to get to sleep for an early morning

location and free parking

the food and bar staff are

very friendly bar staff and helpful

slept like a baby the beds were so comfortable, not to mention the amazing bar and restaurant downstairs ud83dude3b cocktails were 10/10 there

bed was great size and comfortable tv size and access to sky movies wifi great connection great room service and even better

just that the spa was closed.

just wifi signal

the tv had everything on including menus for room service which we had and the food was great

old pub and excellent location for party at nearby golf club

very warm and welcoming bar and restaurant area

would have preferred the back not the front over the entrance and outside bar area

slow wifi

wifi not operating

no bar and bathroom facilities very small

tv are without wifi i cannot do screen mirroring

and bus stop, tesco just under the hotel building, many halal foods nearby, can request for early check in by paying 20 pound

ould you opt for it / or if you pay for breakfast on the day) is delicious, with a lot

no bar in the room and no coffee or tea making facilities

room spacious, car parking provided with cost, wifi is stable

room temp is low. wifi in morning slow

are small, the hotel is a bit far from the train station so it is challenging with kids

i had a drink in the bar the 1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of

when i booked it said there was a bar but it was clised