i did not like the fact that the pool was closed.

called a weeks in advance and asked them if we could have an early check in if possible to make it to a wedding by a certain time, needing the room to get ready

wifi is poor in my room

wifi does not work in all of the rooms

pool was closed and fitness room

the free breakfast was very good, lots of choices and drink choices! loved it

we liked everything except the breakfast eve

only service dogs which ours is bit there were kids banking running screaming up and down hallways, which caused our dogs to bark

in the morning, phyllis was keeping the breakfast area stocked and then drove me to the car rental facility, gave me such great directions

the hostess in the breakfast room was not as professional as i would've expected.

they also have a free shuttle to the airport

stayed on the first floor next to their staff laundry room which was a bit noisy and my dogs were triggered by all the noise

he was hands on and ran the shuttle to make sure my stay was excellent and i caught my flight on time

airport shuttle

rooms were great and liked laundry facility

i gues sif i have to nitpick it would be having to go to the front desk to access the pool

pool and location

pool was great and breakfast was exceptional especially with kids!

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in it

there were so many rough and roudy kids in the pool that we had to get out of the pool, along with our 6 year old granddaughter, for

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used

cleanliness,pool,gym

my kids weren’t feeling good and the gentleman at the front desk gave the water and a candy bar and told them to feel better

they have a restaurant and a bar on site with great food

location from airport is great and staff with early check in were very accommodating

the airport shuttle service was helpful to have and the drivers were all very kind as well

helpful staff, especially edward and the breakfast staff good bed

breakfast left something to desire

the hot breakfast was excellent

parking and breakfast were free and very convenient

the free breakfast was full of choices

the hotel was well-kept, room is excellent and breakfast well done

great to have breakfast when you wake up on cite before starting day

breakfast, coffee available 24 hours, rooms provide refridgerators and microwaves

room was nice , breakfast buffet was excellent

location, full kitchen, comfortable bed, friendly staff, free internet

having a little apt/suite and a microwave, table and coffee pot and a washer and dryer, gym, pool and jacuzzi - a delicious breakfast and store at front desk

the full kitchen was very convenient

they come with a full living room, kitchenette, bedroom and walk in bathroom

other than that staff was great pool guy very friendly and helpful

food for breakfast and had a shuttle waiting for us

the breakfast bar was excellent (good food selection and easy to navigate)

clean room, nice fitness center/pool, great breakfast with variety of selections, and pleasant atmosphere

the pool had to much chlorine.. had. salt taste

breakfast area was very nice with a lot of seating

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

breakfast and night staff were excellent

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was hot and sufficient to get you through the morning

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

you even get a full breakfast with belgian waffles

they offer shuttle service,nice restaurant/bar,clean rooms,pool, excellent location,and friendly staff

everything me and the kids enjoy it ❤️

shuttle to airport was awesome

very comfortable bed. breakfast buffet was excellent! great selection & great service.

very friendly staff. always smiling and offering to help. kid friendly. pool was great.

breakfast was available every morning

waffles for breakfast, nice touch! free shuttle to the airport, great!

this point there is no continental breakfast until covid resides

morning manager also very helpful and took me back on shuttle

everything plus the breakfast ud83dude0b

location, how easy it was to find, and the fact it was just across the parking lot from our conference

pool was inside only, but that is not a deal breaker.

throughout room and public areas, everything up-to-date, wi-fi easy, staff super-nice,parking

pool/hot tub hours were great and fresh towels were ample

very clean and friendly staff pool and hot tub were amazing

there’s also a pool and lots of outdoor seating

breakfast is fine, same goes for the gym

comfy room with seating and a kitchen

the room kitchen

the swimming pool needs to be heated

the staff in the morning for breakfast was very friendly

parking was limited

breakfast was very nice with a lot of choices

the hotel was beautiful! very clean and quiet. breakfast was fantastic!

it was clean beautiful and plenty for the kids to do in the area.

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

the continental breakfast sucked

only thing i could see that could've been better is better breakfast selections

also there was no fitness room as advertised

there is even a free breakfast in the morning

pool wasn't open

the super friendly and helpful staff. the clean, comfortable and spacious room. great breakfast

it was in a safe area, and very clean! staff was friendly, and pool was great for the kids.

good shuttle service. got a shuttle to the mall nearby and back.

pool was a nice size and was open early and late

advertised a pool and hot tub, but when we got there they said it was closed

hotel shuttle

nice staff, clean and comfortable. good shuttle

good shuttle service

airport shuttle

the fitness room was like a sauna,no ac or ventilation

wifi stopped working for 8 hours

room service came every 3 days, spacious rooms with balconies.

and their parking was free

was very pleasant and room close to the parking i had a ada room was very good not a roll in shower but a very sturdy stool/chair worked

rooms and bar are positives !!

shuttle is run in an efficient way

they have a shuttle also for anyone traveling to the airport

and none for the pool area

except, there was only “one” cue stick for the pool table

great beds great breakfast

location, helpful staff, good variety for breakfast, updated, comfortable beds, microwave , fridge

no shuttle available before 6am

too much chlorine in the pool

that i have to leave before breakfast

i like the kitchenette and full refrigerator

blocked off parking spaces

the staff kept my kids safe

slow wifi

so was hotel employee who worked at front desk

really nice fitness area

pool and hot tub being closed

very comfortartabe, nice indoor pool.

the swim pool and hot tub were very relaxing. the bed in my room was very comfortable.

pool was closed sadly

the kitchen sink backed up a little but thats literally it

shower without tub plenty of towels great kitchen comfy bed

the kitchen had all the basics to make a simple meal or prep some lunch

it wasn’t a variety for breakfast

the bike in the gym made my feet hurt

the pool was not in the sun.

wifi was slow and unreliable for a business traveler

clean. nice staff. good breakfast

out door pool

like that the pool was closed but it was mid december in cleveland and it was frozen

we loved having a big kitchen

full kitchen, accessible shower, location and first floor room, breakfast buffet

i loved having a kitchen with a refrigerator and microwave

very clean helpful very great customer service fresh breakfast everything was very nice

there were plenty of things to occupy kids

pool and hot tub was nice

came for the kids to swim always too crowded

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot tub was

i like that we can open the window for fresh air. also like the laundry facilities.

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks available at the market

location was perfect for us. we enjoyed the bar as well!

the gym, the breakfast , the bar. the staff! the location.

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

the location and the room service was great.

i will be back. the best gym of any hotel ive stayed in

staff seemed inexperienced and couldn't even tell me the time the gym was open and closed

nice big beds free breakfast clean rooms

i should be able to go in the hot tub at i am- especially when the gym is 24/7

pool was closed, restaurant was closed, people partying in hallway till 2 in the morning

like that the one staff lady told us the first day about pool times and they ended up being incorrect and closed the pool early due to maintenance

i wish the bar was open on sunday

the price for the breakfast buffet was a little high.

great staff, good breakfast, large parking lot for my semi truck

[stayed a few weeks ago and it was open]) i booked this hotel just so kids and i could swim again

location, friendly staff, continental breakfast were all wonderful. our kids loved the hotel.

nice corner view breakfast was excellent

in room breakfast was excellent

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can walk next

the staff were incredibly helpful and friendly. the pool was great for the kids.

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can

the breakfast buffet was great and snacks and beverages near the

bar was never open during our visit, hot tub had no water with a closed sign, had to get front desk

the fitness center was also dated and quite small

convenient location, nice facility for exception that fitness center was closed

no fitness center

requested a early check in, a month before my stay

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

some aesthetic, filling holes in the parking lot, buffing and dusting off the old metal furnitures in the

the pool was closed.

the room i received was not well vacuumed and old laundry baskets were

it doesn't have a laundry room and pool wasn't available yet, otherwise everything was great.

the room service was not as good as i thought it was going to be

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has a certain hour

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they were very loud and ruff playing with each other

nice premises, big parking lot

i wish there was room service. i could hear the door slamming to the stairs.

no room service.

pool was nice

the bed was comfortable and it was nice that they served breakfast in the morning

breakfast was understandably not as expected but considering the circumstances, was a great effort

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

they especially liked the breakfast

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

staff, room was excellent, breakfast was normal covid related style, safe location and value for the money

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

breakfast wasn't good at all

breakfast selection was small

poor gym equipment. tiny pool.

location good parking beautiful room

didn't read the fine print and there was a charge for parking

breakfast is outstanding with good selection and food quality

could use more parking

we did not use the pool or gym but did look at them

too many kids in the pool splashing around so we couldn't swim

wish they offered room service

the room was very clean and the pool was well maintained and clean too

facilities

room service was ok but could have been better

did not like the behavior of the room service employee, and there are not many facilities services, as well as the cleanliness of

valet was great, bar and restaurant staff was great

room service and valet parking

very nice lobby. gym is absolutely amazing!

to look around the room for the trash cans, that had been put into the bath vanity, and a kitchen

awesome location, excellent room, and amazing breakfast.

the bar and other common areas had a luxury feel to them and everything was so nice and clean

breakfast was excellent

good breakfast- but less varieties

gym was great too

regards breakfast i went to the hotel restaurant and was very impressed with the hospitality - the

good gym

loved the location, gym and beds were comfortable.

attached bar is great

the bed is soft and comfy so are the pillows, the location is awesome i love the arcade my kids love the arcade it s an amazing place to take beautiful pictures

also the breakfast room service was delicious

we had room service bring me a drink, my daughter and i went to the restaurant and had pizza

we ordered room service from the 1890 restaurant at the hotel

there s also a wonderful spa and a couple great restaurants in there as well

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

special mention to lane harper, yunis binlunzo, kiyana wheat, lb in the restaurant bar and kathy who worked in the restaurant

we took the free early check in

my kids enjoyed the fitness room

breakfast was delicious.

breakfast was really good and it was perfect location.

gym was spacious and clean

rkers' downtown and josh was a great bartender and shared places we

only drawback is the breakfast, quite expensive for what it is and only one staff member working which meant they

room service food had a good menu but the actual quality of the food was only okay.

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time professional

a lot of nice venues in hotel. gym was great. great location.

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the amenities such as the roof top bar and downstairs restaurant were out of this world

vault bar not open on sunday

called in for early check in which was approved and on the day our room was not available only to sit in the

wifi was out.. the tv didn t work..

pool and the gym was being renovated

no room service no room clean daily

wifi did not work at all . breakfast and parking were expensive add-ons to this trip

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

nope had some drinks at the bar and that was also very nice

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

staff was nice, location was awesome and restaurant and room service were great

kids slept like rocks on the beds all night

to many young kids

staff, location, breakfast, gym and cleanliness of hotel was great.

breakfast is always good

only complaint... no guide on the tv for the kids.

clean and good breakfast

no breakfast. the room was excellent.

breakfast, gym, friendly hotel staff / front desk

great gym

pool and spa were used, as was the gym

it was so clean the staff was very nice and the breakfast bar was very nice

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

didn’t get in until 2am and they gave us a late check out

breakfast was great. and the room was excellent. also had shuttle to concert.

breakfast

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

no breakfast meat

breakfast was really good and our room was really comfortable and nice

the little bar in the lobby is so cozy and a nice touch

was disappointed in the pool, nothing exciting about it at all

pool was on the small

the breakfast was delicious

the lady in the breakfast room was super nice

proximity to family and friends, great breakfast, friendly staff

breakfast is free and there are both hot and cold options

breakfast was a helpful plus

convenient location to lake. room to park boat. friendly staff

told there was a laundry room on the 3rd floor

i liked that the pet fee was only $25 and i had access to the outdoors where it was well-lit.

i loved the gym, and enjoyed a nice dinner in the restaurant

the size of the swimming pool.

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in the room

the onsite laundry facility came in handy, as we were there for a week

liked having laundry facilities available.

well, i couldn't use the pool or hot tub due to it being winter and that whole covid thing lol.

also this location was very accommodating with allowing me to have an early check in, that really helped me to get an early start on some important things i needed to do

was gorgeous, the room was huge, loved that it felt like an apartment not a hotel, loved that the kitchen had everything i needed and made my stay

great breakfast!

almost new beautiful. great breakfast. super nice property

and i specifically chose this hotel for the pool

the breakfast was really good and the bed was extremely comfy.

pool , breakfast , room size , cleanliness , & location

very close to cleveland clinic. shuttle service runs every 15 minutes from hotel to hospital.

room was clean, bed and pillows comfortable. i used the little gym

the pool was very cold.

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making things very easy

it was very convenient that the was food and a bar on site

close to cleveland clinic and the shuttle came everyday

the restaurant was excellent and the bar was nice

room was very good and room service was excellent

convenient with laundry and gym room

bar way overpriced for what was offered

good easy to get to location easy on and off the highway lots of amenities bar in the lobby

i loved the kitchenette

bar being in the lobby and closing at 10pm on saturday night

there were no towels at the pool and it closed at 10 pm

pool was gross

ditto the breakfast in another restaurant

the breakfast buffet on the 14th floor was exceptional

room service was quick and delicious

breakfast was a little late getting started and we weren't crazy about the buffet when they had it

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern, luxurious room

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

in bar was not the best buy ok if you could not venture out

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

staff from front desk to breakfast staff to bar staff, all were wonderful

booked this place because it had a shuttle service, which was good because i am not from the area

didn't like the lack of shuttle directly from hotel to cleveland clinic

i enjoyed working out in the gym as well

lobby always had coffee and cold water, and a shuttle bus

the rooms are very well kept and i love the bar with stools in the rooms

i loved that there was a bar on site as well

beds were very comfortable and that we had free shuttle service!!

it had great facilities, including 24/7 gym, breakfast...

the shuttle service is very convenient.

free shuttle services were offered which helped take away some of the stress

coffee in the room, gym and pool available, free shuttle service breakfast available

she was able to accommodate an early check in for us

great staff and room service

breakfast was very good

the mini bar look so interesting and romantic, even though i didn't use it

paying for parking. breakfast was just ok.

short drive up to the lake shore to see the sunset at a park with free parking

free parking on site

the pool was small and the air ventilation in the pool area was poor.

the extended hours the pool was open.

super clean and very friendly bar tender and entire staff friendly.

it was big enough to park my truck and trailer.

very clean. great staff. fresh and hot breakfast

breakfast was good and everything we needed we were able to walk to

was generally quiet with ample parking

breakfast was great. location very convenient. rooms clean. staff friendly and helpful.

cookies and popcorn at check in. new construction. great breakfast and breakfast hostess.

only a few items at breakfast but well organized and well staffed

breakfast was great, everything one would need to start the day

the breakfast had plenty of options

i really enjoyed the huge selection for breakfast

pool & sauna were peerfect

fast wifi, great breakfast, friendly staff, clean room, nice swimming pool and hot tub.

nice breakfast

i did notice it also had laundry facilities which many would

great parking. good set up inside.

breakfast is wonderful staff is very friendly

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices (something for everyone), beds were

pool is small but a nice bonus

girls enjoyed sometime at the pool and it was a quiet stay

very clean and nice breakfast