the hotel is just beautiful. both kids aged 16 and 12 loved it! what more can i say?

i went with the impression that the use of the pool was free, but you had to pay for the gym and spa as it was for over 18s

wifi worked very well

have been offered upgraded room as a gesture for our wedding anniversary and late check out

staff was helping and parking was good.

room service charges

friendly helpful staff, excellent breakfast modern room & bathroom with the added bonus of a gym

good wifi, all the normal amenities

the gym should be stocked with water and towel - paper towel was available but no water

staff were not wearing masks and there were kids running around the adult bar

gym could have been better pretty small and little clumsy

kids received complimentary treats.

room service, car parking, terrace, soundproofing.

no late check out

reception service is warming. room service is also good.

helpful staff, free parking and free wifi

free parking

wifi connection was great too

parking space and good breakfast

plenty of parking and they let me park early and leave late which was

everything was great! worth it! nice pool and sauna too!

convenient to underground and airport. good bar food.

great room service and housekeeping

the staff were really friendly, the rooms were comfortable and the gym is brilliant.

complimentary use of the indoor pool. fast free wifi in room. good location. good aircon.

the staff were friendly and although couldn t accommodate our request for an early check in were polite about it

check in and late check out

shower, cleaning the pool, breakfast was amazing

very helpful late check out friendly and great food

the whole experience was brilliant from the entertainment in the restaurant with gadgets for kids and adults to the most welcoming staff who didn&#

early check in and late check out

good breakfast/wifi was good and easy to access

liked the quality of the room, the friendliness of the staff and the excellent breakfast

italian girl was amazing and huleio i think his name was, at night on bar 10/10 keep these they are doing you pround

breakfast was unexpectedly good

when you wake up in the night gasping for a drink but know the bar would be closed

spa pool didn't work that day, because of a broken window

the gym facilities were great and the bed was so comfortable

the restaurant and bar area had a great atmosphere, ideal for relaxing before or after a match

my room was immaculate, spacious, and very comfortable

the facilities were clean, the gym was amazing with hair dryer and straighteners, and spa facilities and good equipment

parking was thankfully easy and free

we asked for an early check in and the room was available within an hour at 11:30

i could not connect to wifi

also the breakfast was very good and tasty

, location , staff , rooms, early check in was just so accommodating best ever overall value for money hotel i ve ever stayed

and horses was excellent, the location, the room, the bed, the bar, the breakfast service, the parking and most of all the staff, they were nothing short of outstanding

beautiful decor, friendly service, secure parking and amazing breakfast.

hotel

great location, staff and management team. bar service terrific too.

good free wifi access

the bar and restaurant area was perfectly set out and beautifully decorated

as decs)

dinner and breakfast were excellent as were the dining room staff

we had a family room which consisted of a king size bed and a fold out double sofa bed for the kids

the wifi was very slow in the room, tv had a very poor signal.

and room service really good food

rudimentary and expensive room service

on reaching there we found out our kids couldn't use

yes, room floor was not vaccumed everyday the room service was completed.

excellent wifi

we stayed one night with 3 young kids and then the 2nd night just as a couple

the reception and restaurant and bar staff amazing

we stayed one night with 3 young kids and then the 2nd night just as a couple

we actually didn t use the bar or restaurant but they both looked amazing

the location by the river - the bar was fun- the room was well designed

the place was very clean, the gym was adequate for a solid workout, and the staff were dependable and helpful throughout my stay

and tidy, marvellous experience , very nice food , very kind staff and very helpful, excellent room service

location and room service

spacious reception and bar area

also, i asked for a late check out which was again accommodated by the reception staff

friendly staff at reception and breakfast and bar staff

excellent breakfast. warm and clean room.

safety concern for kids

ordered room service and the bread with the soup was mouldy so kids stopped eating - this was quickly dealt with and we wasn't charged for the entire meal which

good wifi

we were out all day the only issue was that the restaurant closed at 8pm and we couldn t get room service so had to order

the car parking signs as you enter warning of fines, not the best first impression.

all room lights blazing, overpriced breakfast and restaurant options - claimed high speed wifi in all areas was slow and patchy - optional service charge added to room bill without

couldn t order any room service after 9pm

room wifi was a bit patchy

swimming pool

was very unhappy when using the “spa” as it was a cold swimming pool full of kids and no “hydrotherapy pool”

i had requested an early check in and while it was not guaranteed i was told that a note would be made to that effect

the gym,no ladies 4 kg, 5 kg ,6 kg weights, all mega heavy

because it had a pool, only to find out there are severe restrictions on when kids can use it

swimming pool

friendly and efficient staff. lovely room, excellent gym and pool.

staff, ie: reception and bar staff

relax in the swimming pool during the day , however there were swimming classes in the pool and kids

are no staff members to provide room service or help with luggage

room service was poor - no one collected my card so i had to phone for it - no pastries, no spoon

the food is amazing, and full restaurant menu is available as part of room service which is great

secure parking is a bonus

easy parking,a nd close to trains to central lond as well as walking along the richmond riverside

we arrived early with no issue with early check

no laundry service available. no breakfast option.

no response to request for early check in and late check out genius perk

check in accomodated early check in, friendly staff

staff, early check in, car park.

they don't do room service and they don't have tea and coffee in the room

the wifi works well

room service rarely came to our room

there was no room service, or anywhere to buy drinks or snacks

are very friendly, service very good, wifi excellent, shower excellent

no much for my son no kids menu had to ask and given list on piece of paper

is very good, also have lots of different board games on offer which is a lovely touch, keeps the kids entertained

drinks at the bar were not overly expensive

clean, complimentary quality toiletries, room service if required, free wi fi, room quiet at rear and my car parked in sight

wifi was a little temperamental.

stayed overnight - wifi good and close to hatton cross tube station which made a trip into london and getting to the

wet

open feel to bar n restaurant n check in area.

it had a lovely adult and healthy kids menu

the gym was good for an airport hotel!!!

you get a hotel style bedroom with a kitchen area and an area to sit and relax

i needed the available laundry machines

gorgeous design, great location, easy to use laundry and really does feel like home.

the modern design, fully equipped kitchen and decent wifi

the hotel itself is gorgeous and very modern, and i noticed local people like to hang out at the bar to work even if they're not residents at the hotel

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

stay 8 nights but every morning i met room service people or reception people in the area but they never said good morning or good night

ar breakfast) great room, bed, service, food, pool, spa, gym)

check in, friendly staff, great bed, good shower, big tv, clean room, good wifi

addition of swimming pool spa and gym is

absolutely beautiful… my kids loved it. ⭐️⭐️⭐️⭐️⭐️

top tier service at breakfast

we traveled with the kids and reserved two rooms

breakfast was lovely,all the staff were really friendly and helpful

close to shops and restaurants, and has a starbucks in the hotel, as well as a lovely gym

close to brunel where my kids are

great, quiet location with a nice view. room was clean and the wifi was working very well.

breakfast was incredible

appreciated that you could ask for room service but it wasn t automatic as it isn t always necessary and allows you to maintain

close to train station - straight through to central london in 25 minutes - great variety for breakfast - very tasty too

also, because our room was near the gym we were kept awake on the first night by someone using the exercise machines - maybe close the

wifi in

room size , tv with sky for the kids , beds are comfy , love the controls for lighting

room service was excellent, and the food was absolutely delicious

lovely breakfast, good scrambled eggs

5 percent service charge on everything in the bar and the restaurant

had double bed plus two single beds, which was a bonus as normally there are sofa beds for the kids

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very inviting

larger bar with more variety of drink.

allowed early check in with car park to allow us time to get to carnival

no reasonably priced laundry nearby.

great room, very clean and quiet. lovely breakfast

5 mile walk free parking quiet awesome breakfast restaurant - not sure what like but if breakfast anything to go by

standard room, comfy bed room service great

amazing breakfast ud83dude01 and the staff were lovely

had a great time here the hotel is nice and clean the breakfast was delicious, the bar is great and the wembley is really close

not applicable. early check in at lhr soe skipped breakfast

no fried eggs available at breakfast. the extra charge for early check in

good location, late check out and great breakfast selection.

no room service

there was no room service

availability of gym with some latest equipment but not so many was good enough for keeping our routine exercise

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

close to airport, great gym - small but all brand new equipment, comfortable, good restaurants.

available facilities including gym, reception and early check in

served after 22:00 which is very frustrating for an airport hotel when you are traveling with kids

great location for heathrow comfortable stay good breakfast and ate in the bar nice atmosphere

wifi, bar facilities, flight information, central location.

excellent bar meal and very courteous bar/dining staff

great price,brilliant friendly staff extremely comfortable bed very good free wifi

early check in.

no on site laundry service

only booked a standard single, but it was spacious and comfortable and had everything needed

swimming pool, boat ride , the park for the kids

the facilities are great, especially for families the swimming pool was fantastic, and the soft play area kept the kids entertained and happy

everything the kids loved it

the pool area could do with better heating

spent 2 nights here (family with kids)

we found old crisps under the bed and a kids sticker on the draws both not ours,

pool and pool bar

dinner in sports bar was yummy, good value for money

we ordered dinner and it was so good. their breakfast buffet is affordable and delicious.

loved the welcome three wishes for kids

perfectly located with excellent access to the tube, the room was very spacious, and an excellent breakfast with a vast

the gym!

staff were fabulous and so accommodating especially with the kids

staff were fantastic. room was lovely, room service was great.

wanted to charge extra for better wifi, but when we explained it was not clear they dropped it

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

a travel cot for my youngest, showers were really nice after a day of travelling with two young kids

comfy bed, good wifi

after checking in, i enjoyed the very high tech gym then went and experienced the relaxing spa

00 i had asked if it would be possible to have a late check out, this was granted at no extra charge

staff were very accommodating to my request for both early check in on one booking and also a late check out on my booking one week later

early check in and late check out - very accomodating

that evening i ate a very tasty burger via room service