pool was lovely

out outstanding customer service in every area bar restaurant outstanding customer service receptionist amazing nighttime stuff also very great i

facilities pool restaurant wifi etc all brilliant, and the staff were superb

spa and towels included ud83dude0c

room was clean and tidy, bed was super comfy, hotel and staff were so lovely, breakfast was amazing had lots of options and was within 10 mins walking distance to nearest tube

nice hotel, conmfotable rooms and great restaurant and bar

excellent wifi

room service

i had a drink in the bar the 1st evening of our stay and the lady was lovely friendly and helpful, even reminded me of

i wish i had a little table in the room. wifi was sometimes off or not strong for zoom meetings.

the staff were friendly and although couldn t accommodate our request for an early check in were polite about it

good breakfast/wifi was good and easy to access

- location of the hotel - security systems - compact but functional rooms - good wifi

liked th free breakfast in th morning and the free wifi including all the places to eat around the area

could have had wider breakfast buffet selection

lemon or limes in the bar ordered corona beer no lime and a gin and tonic no lemon when a staff member could have nipped

liked the location and the gym

for wonderful darkness, lots of electricity sockets, lights, space, clean, comfortable bed, good wifi, hot shower, good soundproofing, close to metro/tube, 10 mins walk to ealing broadway, big

friendly and helpful staff, who helped to change our room into a twin for our teenager kids

wanted a twin room for our kids, but the doubletree is more geared for adults

breakfast was excellent with a great selection and also had an evening meal which was very

kids received complimentary treats.

i loved the breakfast. the housekeeping women on the 1st floor was so nice

gym was a let down

kids received complimentary treats.

booked a twin room for 2 kids and 2 adults

location, good bar restaurant, all staff interactions throughout different parts of the hotel were great

warm welcome, easy parking, very clean and comfortable room, delicious room service meal

the guest discount in the pub was a perk too and we ordered room service one day which was spectacular

also the breakfast was very good and tasty

to find, decent car park, secure rooms, good room service, comfortable room, espresso machine and fresh real milk

it was worth it for what i paid, free car park, complimentary breakfast and fast wifi

10 mins walking from piccadilly line, free car park for customers, all you need for kids and babies

breakfast freshly cooked very comfy bed plenty of parking spaces

parking & the place is being modernised so i dont see any issues that people have been talking

reat price plenty of parking

gym could be better equipped

spacious reception and bar area

food & service in bar for food & drink very good

cost us 121 for a load of laundry, incl 4 each for my wife s smalls (i could hold 5 pairs in one fist (-) laundry is quite expensive, but we found a lovely self-laundry place a few steps further along high (-) towels left in the bath for laundry were ignored on one day - but towels hung on the door pegs for re-use were taken (*) my first time checking in a hotel with no fridge, ground floor with laundry area window view, dark corridor

bar good and staff all helpful and friendly

the room itself was fantastic; super comfortable bedding, a great bathroom, good wifi etc etc

b with rooms) is ideal for visiting kew gardens, on bus routes and has off street secure parking

we gave up trying to get a room service breakfast when it was made clear we should've booked the night before

at's a winner for me), one of the best breakfast's i've had

wifi in the room was a bit hit and miss, ok downstairs

would leave dirty laundry, cleaning chemicals and rubbish out in the hallway

we arrived early with no issue with early check

to a small apartment, loaded with the latest tech, multiple tv's and even a washing machine for laundry

staff, early check in, car park.

no laundry service available. no breakfast option.

unfortunately kids cant use the pool.

priced, breakfast was a disgrace i asked for a early check in but didnt get into my room until gone 3pm bar had very little variety very

pool could ve been cleaned regularly, towels etc on beds and floor

spacious room with a balcony and view

staff at reception and restaurant were very friendly and helpful with an early check in.

good sized rooms, great bathrooms, all tv channels worked, great wifi.

bar is bright and modern, drinks were very reasonable and the room was lovely and spotless

tv in the bathroom didn t work and instructions for things like wifi were not in the room

the wifi works well

the room was clean and had good wifi

price and from an ease of use, i would have expected the hotel to have easy and free access to wifi rather than expecting me to go through the process of joining the cloud, which i didn't

a shower and when it did work wasn t very good, but of a dribble shame about having to close bar at 10pm but was fine as loverly room to chill out

as decs)

location for kew garden was excellent so was the evening meal, breakfast and the staff also excellent

comfortable beds and late check out given at no extra

is an energy-aware hotel with a simple kitchen

kitchen facilities, super shower and overall, super comfortable room

and i needed to use the welcome kitchen facilities

crowave, fridge, electric hob

lovely studio-style room with a kitchen and a beautiful bathroom

great, quiet location with a nice view. room was clean and the wifi was working very well.

room service would of been good

did not have item on room service menu available

breakfast was incredible

staff were helpful and amazing with kids

bathroom dooor being sliding is not good with kids around

lovely breakfast, good scrambled eggs

staff are really friendly and make a fuss of the kids

room service kept knocking then disappearing when we came to open the door happened countless times

and the gym is also great

at the desk were excellent, room service dinner/breakfast/late night sandwich was prompt and really good quality

of room service food after hours

josh was reception deal with me a single dad and my kids

close to brunel where my kids are

wifi

did not stay for breakfast as we were on a tight schedule but the breakfast bar on our way out looked very inviting

everyday room service

we asked for early check in, and we got it

were placed in the annexe and at 5am a laundry delivery arrived , the trollies have solid wheels instead of air filled wheels and as they

allowed early check in with car park to allow us time to get to carnival

the breakfast was well worth the money and and the staff were so kind and helpful

parking, bar and restaurant so great meet friends

ev charging works

onsite free strong wifi good size room and bathroom fridge in the room high quality tea and coffee very

all the staff, from reception, housekeeping, bar and restaurant were welcoming, professional and friendly

i am grateful they upgraded my room, and allowed a late check out

the kids menu not a big variety of food for small kids.

bed, lighting, decorative features and room service

great staff clean room great room service

loved the welcome three wishes for kids

was the same no on-site laundry front desk could have a list of restaurants available in the

breakfast and lovely polite staff who were very helpful

staff were so friendly and helpful rooms were clean and comfortable and had everything you need breakfast was nice and constantly restocked shops around the hotel - tesco express and costa coffee

had hoped that the bathroom would have heated equipment to dry laundry or towels

breakfast was really good with plenty of

booked a room for myself my wife and two young kids

states 24 hour room service but when i called down at 1am apparently they didn t provide any room service which

gym is for emergency situations

the wifi is not working properly

not getting early check in

we stayed one night with 3 young kids and then the 2nd night just as a couple

the staff are very welcoming, the little tour is unexpected but lovely, did nit get to try the bar this time but the breakfast room has a great view by the river

we actually didn t use the bar or restaurant but they both looked amazing

the reception and restaurant and bar staff amazing

the location by the river - the bar was fun- the room was well designed

room was very cosy!! staff were excellent!! both breakfast & bar food were exceptionally good!!

for london, the staff on reception and bar were very friendly

the bar food was exceptional

great value! large comfy bed, powerful shower, free biscuits, free wifi and parking.

no much for my son no kids menu had to ask and given list on piece of paper

the selection of food was amazing and the kids loved the muffins and

we had two adults and two kids under 5 staying in the double room with a pull out couch so we expected it to be tight but it

breakfast and late check out as an ihg member

the discounted parking facility in the car park. and the free wifi.

it is a family friendly hotel so perfect for a holiday in london with young kids

i ordered room service and it was also very tasty and great value for money

there's no longer use of a pool

beautiful decor, bar area and terrace very relaxing

the room was great as was the spa and view from my room

wifi signal was weak, the minibar was empty and there was a strange smell coming from the empty

pool

clean, tidy and has a good gym attached if very good.

is free use of the gym with pool which is a great bonus

gym and swimming pool with saunas

location, staff and spa facilities were the highlight of my trip

thout cheese) was greasy as if the bread had been fried, so my wife only ate

car parking onsite is free for house guests

this was still more than acceptable - cleanliness and room service are impeccable

the wifi was very slow and unstable

wifi

we had hoped for a relaxing afternoon but were met with kids bombing into the pool

wifi was not working and front desk unable to help solve the problem

the pool and spa was really refreshing and we enjoyed that experience in the morning of our stay

gin and brandy refills each day great pool

wifi didn't work which impacted work.

access to the gym and the breakfast was really lovely

great friendly service. we had breakfast lunch and dinner and all the food was great.

the access to the gym and pool/spa

we ate in the bar a couple of times and the food was good and reasonably priced, given the location

gym access in particular was outstanding

the bar fridge could have been stocked with a few bottles of alcohol

great concept of rooms, breakfast was great, comfy bed. staff lovely and we even got upgraded!

they advertise laundry facilities, but when we asked, we were told that there was only a washing machine & no

really helpful staff who arranged early check in

pseudo breakfast bar in the lobby, and excellent places to eat nearby

board good amount of hangers all in reach close to train station o2 empire, 2 lovely pubs near bar westhespoon, about a 10-minute walk

the wifi was great too which is important when i'm travelling for business

the room service first of all was top standard, the staff were extremely friendly and the room, amazing

we didn't use the bar but appreciated its existence

hairdryer in room as well as free wifi and windows that open

the phone in the room wasn't working very well, either to call the reception or to ask for room service

no wi-fi, no restaurant, no laundry, no room service , no kitchen

bedding was clean and fresh, bar was open and allowed kids in, 15 minutes walk from wembley

its quiet as its on a residential street, and has wifi so you can get work done

balcony was an amazing bonus, staff were lovely, and the food from the bar was great quality

highlights were the bar and comfortable bed

tv volume set too low at 12, with kids on their mac books watching programmes no way i could hear the tv

the reception is kind enough for early check in due to long haul morning arrival.

i asked for an early check in and it was done

were very friendly, got a free upgrade with the deal and was allowed a late check out

we had to re-login to wifi several times a day

fully kitchen equipment with oven/microwave

two out of the 3 treadmills are not serviceable and the gym is a bit small.

rooms were clean and fresh and had good amenities including the bar area downstairs and a great breakfast

place e for staying, i think the gym should be bigger

room service was extraordinary

was missing from the shower cubicle so it was hard not to get the floor wet while showering - wifi wasn't very fast and the

we were traveling with kids and were never made to feel “uncomfortable” for having them in the pub

tv didn't work. aircon blows too hard. wifi code not provided

wifi/ internet could be better