had read on trip advisor that the wifi was excellent, this was not the case in my room, it was a bit slow but wouldn t stop me

always a happy, friendly encounter at the bar for a drink or two as well

excellent stay as always. very comfortable hotel. lovely cooked breakfast.

great room and great breakfast

ices vary from hotel to hotel)

pounds for an early check in

got late check out (at no cost

having travelled from north of england it fulfilled my requirement of a stress free prelude to early check in

available facilities including gym, reception and early check in

lunch was only served at the sky bar and though very nice was super expensive for the quantity and choices

the sky bar does great food

sky bar is absolute hit, especially when you travel with kids

worse thing, 1am a family in next room had a fight, screaming kids, slamming doors went on until 4am

wifi did not allow me to work at 22:30 and tried again at midnight

location, room service

the restaurant and bar were closed for food and drink but room service was provided

not 24 room service

comfy bed, good shower and toiletries dog friendly big car park at reasonable charge breakfast staff - annetta- even more helpful and lovely

stayed for three nights, room was fine and the bed was comfortable and the room was clean, free wifi was great and easy transfer from and to the airport

staff, ordered room service didn't have to wait very long for the food which tasted

everything and all staff members. good bar and food also.

wifi, bar facilities, flight information, central location.

early check in.

spent 2 nights here

kids loved the pool!

told our kids

5 charge for room service

pool and sitting area by pool bar, gym and starbucks

the pool with the steam and sauna is a bonus

she greeted us with a smile and the man running the pool was lovely and also greeted with a smile

clean decent sized pool/jacuzzi sauna steam and gym

room was comfortable and the kids loved every bit of our 3 night stay especially the smart tv

there was a noisy group on the floor one night. sounded like college kids. :)

nice gym to use before a delicious breakfast

arrived from an overseas flight at 8am and hoped i might get an early check in

excellent staff service, fast reliable wifi

slow wifi

beautiful property, accessible location. access to spa made it perfect.

nice staff. the bed was comfy. near to the airport. the breakfast was lovely.

the shower perfect! gym , pool, & sauna . unfortunately i did not use . maybe next time

our taxi was only 22 versus the shuttle bus that would have been 7/per person

food in the bar was too expensive for what it was. drinks were expensive too.

room service was efficient and delivered with a smile

how convenient it was from the airport, i also enjoyed the spa amenities.

the staff were friendly and the spa was lovely

very nice breakfast

did not allow early check in

nearly midnight for absolutely ages and the entire hotel had to evacuate, had to get my sleeping kids out of bed and take them outside

for the price of the hotel, the facilities were great, it was clean and the breakfast was really good

staff were super accommodating for an early check in, and couldn t be more helpful in sorting things out for us after we d travelled

coffee and allowed early check in which is very important to those who arrived early in the morning

good breakfast available

location. price. bar and restaurant.

absolutely enjoyed the breakfast and dinner in the restaurant, however, limited options for kids on both the breakfast and dinner menu

kids friendly

tv with many channels and strong wifi

gym was too small

the rooms were immaculate, and our room even had an adjoining door with our kids, without us even asking for it

added bonuses were the free wifi and free parking, cant go wrong

& big bathroom, good shower, comfy beds, nice food, good selection of bar drinks & free on site parking

shower. no noisy kids outside.

there was a bar with indoor and outdoor seating

no room service throughout 3 day stay. that was unexpected.

the gym was well equipped and i was able to use it walk off the jetlag

the hotel also has a small, but nice gym

for over night layover, especially with kids

is a connecting door between the two rooms which is super nice for family traveling with young kids

late check out was available if needed which suited me as had evening flight the next day

great value for money highly recommend great bar and restaurant offering amazing

staff went above and beyond, good offering at the continental breakfast, room was large and clean, comfy bed, very close to the tube stop and easy to get into

easy to get too and late check out with no hassle

on the downside, many people commented that the wifi was not great

lovely continental breakfast

d to pay)

my kids loved the porridge

we ended up having to cross a very busy road with two kids in tow it would help if they provided more clear instructions to get there

great location, amazing front desk staff. modern clean with great breakfast

a small bar of soap would have been a nice touch with wash cloths needed

the facilities are great too, the gym is small however not a decided factor in staying

great place to stay before a flight.great rooms and good breakfast .

got an evening meal from room service but had to go to the lobby to pick up and consume in our room, same with breakfast

to airport, quiet, clean, friendly staff, great breakfast, meeting rooms, lounge, gym all

the free coffee & gym were so good too

good wifi comfortable bed close to the airport good bus service

it would be nice if there were more staff behind the bar and i was waiting quite a while before being

wifi access has been quite good.

fact that dirty room service trays and contents remained outside rooms for most of the day

wifi is an open network and slow.

there's free wifi too in the hotel

very spacious for two people with two large luggages couldn t do early check in so waited at lobby for

we were given early check in and late check out which made our stay very comfortable

only downside is that the gym is quite small, considering the size of the hotel, it could be a little bigger

there is a laundry with washing machines and dryer available for a small fee which we found

for london, the staff on reception and bar were very friendly

staff were very friendly and helpful, bar was fairly priced local shops and services near by.

r london), didn't get a chance to try the food as we were back too

the bar lady was extremely rude on our first

efficient staff, good sized

he went out of way to accommodate our early check in and also guided us with few tips to explore london

one we booked for 2 adults and 2 children also did tell them about kids age

would have liked a pool or gym facilities. ideally just a hotel to relax.

we ordered room service and it was delicious

huge bed, good room service

restaurant selection, breakfast and dinner, was more than enough for both us parents and children

we didn t use the spa and gym facilities as these shut by 8pm

people managing the check in desk, we had to wait a bit and we wanted to get the kids to bed quickly as we had an earlyish flight

amazing pool n spa and gym

bar shut to early and the lounge area is mixed with the dining area, but this wouldn t put me off

proximity to terminal 3. the bar to watch the planes.

the rooms are very convenient and the bar upstairs has great views over the runway

excellent sky lounge bar on top floor and fantastic little gym on reception floor

a gentleman called kevin, who brought our room service, was lovely.

proximity to heathrow and it had laundry facilities.

got given two rooms with a door between the two which the kids loved

long time to get through to room service

i like the bar area and i like the restaurant. i thought it was lovely.

s offered early check in which we didn't take) but shower hose broken in one of rooms, and by that late time,

got given two rooms with a door between the two which the kids loved

reat price plenty of parking

lousy wifi reception throughout hotel

and spacious rooms , breakfast was served in generous amount

helpful staff, free parking and free wifi

10 mins walking from piccadilly line, free car park for customers, all you need for kids and babies

free onsite parking is provided

stayed at external lodge , great room , parking and food

breakfast, good food all round, nice bar area

the room was amazing. the very friendly welcom and early check in was realy great!

was really nice to get up and have a decent breakfast before making our journey to scotland

to the airport, they had shuttle buses running every 15min to the airport for a 5er room service was cheap and tastie and the aircon was

cleanliness wifi staff attitude

great location nice bar and food

were no amity bags and the wifi although good was very patchy and i couldn't connect in some parts of the

very easy to get to and from the airport in the early hours of the morning room service had lots of

food was great in the bar area

staff were very helpful and late check out was perfect.

water in pool was cold.

the staff were really friendly, the rooms were comfortable and the gym is brilliant.

clean room with stable wifi connections. nice staff. close to the town centre.

good breakfast/wifi was good and easy to access

very helpful staff and well equipped rooms which were comfortable. good bar service .

the only difficulty i had was that there is no early check in option and i arrived at the hotel 6 hours early

- location of the hotel - security systems - compact but functional rooms - good wifi

breakfast was unexpectedly good

wish the gym facilities were better and there was a pool. perhaps some more spa services?

the room service menu after 11pm was very limited but otherwise you couldn't fault them at all

beds and we were allowed to check in early which was very helpful when travelling with kids

dn t have the chance to check that

wish the gym facilities were better and there was a pool. perhaps some more spa services?

a charge for the gym, as it belongs to the hotel next door. i suppose that can't be helped.

the people were great, the room perfect to our needs and the bar was great.

off a long air flight from western canada and the hotel allowed early check in

at the restaurant side, we had kids pasta, butter chicken curry and pan fried salmon

prices in the bar and restaurant is pricey but also with prestige

ordered room service on arrival and the food was delicious

close to terminal 4, i was traveling by myself with two small kids

location restaurant has huge kids meals

validation of wifi code must be done at the first night of stay, and must connect to all devices

the whole place was gorgeous, bar and restaurant available, reasonably priced, comfortable beds

in reception after a long journey to be greeted by noisy kids high on a party, getting fractious with their stressed parents

a asset to the hotel early check in was arranged on arrival and the room was super cute, quirky yet comfortable and

15pm & told the bar was closed even though we were residents and there was no room service

location, good bar restaurant, all staff interactions throughout different parts of the hotel were great

breakfast..staff looked really confused and mixed up orders.

maybe improve the gym facilites... need some heavier dumbells and more weight plates.

room facilities were great and room service prompt and courteous

wifi wasn't as strong and that caused frequent reconnections

staff, super quiet and comfortable, easy check in and out, excellent location to terminal 5, best room service and fish and chips ever

convenient, with excellent room service

tea bags in my room, only coffee, although room service brought some up

an added bonus was the microwave and the fridge, kitchen sink and plates and cutlery

from outside i went to the reception and a nice lady checked me in and was very helpful to me the bar was cosy and the restuarent was very nice as well my room was nice and warm as a radiator was

the wifi was terrible.

the food in the restaurant, the turmeric kitchen, was absolutely gorgeous

the room service was nice and quick and the whole check in and out was smooth

love the town. staff was nice. hotel was quiet. accommodating with kids.

and room service really good food

i wish i had a little table in the room. wifi was sometimes off or not strong for zoom meetings.

on reaching there we found out our kids couldn't use

the hotel had a snack bar sdo i had chips, a snickers bar and a beer for dinner

free wifi in the room given to you when you book in

complementary or free wifi did not work on my laptop, phone or tablet so had to use data!

i told the bar staff but they were disinterested

very helpful desk staff, early check in

we did not manage to use the gym as we only stayed for one night but it is available

room service, car parking, terrace, soundproofing.

they permitted a late check out and the staff were eager to assist whenever they were approached

choice at breakfast

we got a free treat for the kids on arrival

spa fantastic

location, lovely room, excellent facilities - loved the gym, pool and spa

swimming pool and spa

good parking access, clean and cosy room. great spa facilities and gym.

the spa smelt and looked lovely, we didn't use the pool or gym

pool opens at 8am on the weekends which was too late as i was leaving heathrow airport at 12:30pm

room telephone - could not get answer from room service had to call reception

only 1 of the 5 kids meals options available on menu

not much choice for late room service.

bar food good quality and value

comfortable beds, great pool

breakfast was lovely and very well laid out

would have liked to have the restaurant menu in the room so we could have ordered room service from it

lovely rooms kids loved the swimming pool fantastic staff lovely sauna great location with easy links to

family room all laid out well and kids beds made

even the bonus of early check in

lovely bar & restaurant, great friendly staff

noisey extractor fan from kitchen was distracting within my room but this was turned down once the kitchen had closed so

we arrived late at night and the cook did not close the kitchen so that we would enjoy some dinner

the bar staff and waiting staff were lovely and friendly

room that allowed us a great nights rest with a spacious bathroom that had great water pressure room service also

ample parking and electric vehicle charging spaces, room is clean and comfortable.

was disappointed to find the pub attached closed for refurbishment which meant we had to rely on room service or mcdonalds

staff were very helpful in the bar & hotel and all seemed to go out of their way to make the stay as comfortable as possible

5 mile walk free parking quiet awesome breakfast restaurant - not sure what like but if breakfast anything to go by then probably fab

room size, great breakfast choice

spa pool didn't work that day, because of a broken window

spa pool didn't work that day, because of a broken window

who are always chatty and smiling, to staying in a comfortable and spotless room, ordering easy room service and checking out, it s all fab

all bar and catering staff excellent ud83dudc4d

josh was reception deal with me a single dad and my kids

lovely hotel breakfast was lovely staff where really nice ud83dude0a

comfortable suite with a tv imbedded in the wall over the bathtub, state of the art gym, friendly staff at the reception and in the restaurant where a royal breakfast is served

rooms where good, breakfast was fine

the only 1 microwave in a 4 star hotel was in the kitchen

check in accomodated early check in, friendly staff

we arrived early with no issue with early check

no laundry service available. no breakfast option.

feel the corridors could have been a little tidier, for example they seemed to be laundry lying around all of the time not just check out times

staff, early check in, car park.

the staff were friendly and although couldn t accommodate our request for an early check in were polite about it

good wifi

the gym could have more equipment, but for a hotel gym it was ok

comfortable beds, spacious and clean rooms, gym had brand new equipment , very close to tube

all round very nice hotel, clean, nice restaurant, excellent breakfast, close to everything

safety concern for kids