quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping amenities

old school italian restaurant on the first floor--- decent food & friendly bar staff

lots of free parking, the breakfast was really good

breakfast is simple but delicious, and staffs are very helpful

free use of laundry facilities

serving breakfast in the morning with plenty of coffee and juice

the breakfast had minimal options, but the gym was nice.

the breakfast and the cleanliness.

coffee in room and in breakfast room could be better.

still would like to see a hot breakfast considering the usual price of the rooms.

pool and hot tub hours

they were so kind and allowed my husband and son to do a late check out, so they had somewhere to comfortable to wait as my procedure was 7 hrs

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

a lot of kids running around all day and night

it had kitchenette with everything to use to cook

front desk person the night we checked-in not very friendly and they should have an indoor pool

the amenities laundry/pool and the room set up, location, plus price for the week.

staff were very courteous, our room was amazing, the breakfast was above and beyond adequate

price was great it was clean and staff was great,great breakfast

nice continental breakfast in a quiet room

i don't remember there being any other breakfast

breakfast was fine.

we were at the end of breakfast, so a little sparse.

coffee was good, but the rest of the breakfast leaved a little to be desired

starbucks, swimmimg pool, fitness equipment, and the light and space of the room.

should include a complimentary light breakfast. even red roof inn does that.

they didn't have a free continental breakfast

we arrived for breakfast as the kitchen was closing. the staff member served us anyway.

kids loved the pool

the tub and spa was dirty

we had reserved 2 king suites with jacuzzis&spa bath

drain plug was tricky on spa tub!!

the spa bath had hairs and a ring on it

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

breakfast and location

the gym was small but completely

n a i didn't eat breakfast while staying there

er daughters name was bronx, sorry i can’t recall her name) was v helpful and friendly the pool was very nice ( shower needs fixing) breakfast was lovely (need to be there in time as food

have a little more variety for hot selection at breakfast

the hot tub didn't work and the lady doing breakfast was rude to kids and

room service isn t the best

throughout hotel pool hours were limiting and area was always a swarming madhouse of unsupervised kids

at 7pm and didn’t open until 12noon the next day and we didn’t get a chance to swim so the kids were very disappointed in that part

no room service, asked for extra towles and blankets never reciveved them

friendly staff, great breakfast, clean room, comfy bed. i would definitely stay here again.

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the one we

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

and the gym

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

only wish hotel bar was open for a night cap.

the lobby bar was a bonus

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

breakfast was warmed over, coffee not fresh, water in lobby not tasty, ice machine/vending not on

the hotel does not offer breakfast.

there was no room service

breakfast quality was great

continental breakfast was great! staff always courteous and friendly.

the spacious room, the amenities, the breakfast, the gym, and the friendly stay.

there's a pool and gym.

often kids do not read the warning

the pool was closed ud83dude41

was closed due to covid-19 breakfast wasn t what we were told at checkin enjoyed the stay, the kitchenette came in handy no complaints here

loved the kitchen with a big refrigerator and the quilted bed

great breakfast, great room size, very clean establishment.

the space and the kitchen feature

did not eat breakfast

we were not aware the pool was seasonal only.

waiting on cook to order breakfast food gets s little cold so having a couple microwaves ovens would help to heat your food

i love the breakfast in the morning and the drinks in the evening.

hot breakfast was very disappointing 2 cooks but only taking one order at a time rest of hot bar was

the pool according to my kids was pretty cold so perhaps consider warming it up a bit more.

everything especially the breakfast!

very clean, spacious units breakfast buffet had many options and the food was delicious

having such a beautiful swimming pool and jacuzzi speaks very well of your business

kids in the jacuzzi with us but everything else was great

on arrival they had popcorn for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with

location of the breakfast was alright selection of ingredients was good….. no complaints

fitness room very dirty

with covid no breakfast or pool so i can’t rate that. the bag breakfast was nice. nice room.

i went to the sheraton hotel website it showed a beautiful pool at this location

the fitness and pool rooms were closed which was disappointing

was told you had a pool then got there and was told it was closed due to maintenance

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

free parking and staff was great

not enough staff to take care of customers especially in the restaurant and bar areas.

a short drive takes you to starbucks and there's food options a short walk across a parking lot

the inhouse breakfast menu and food was great. plenty of parking, good location.

pool is small

kids knocking on doors and running

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

pool table n gams

said i couldn’t have all those kids in the

the swimming pool wasn t open

there is a small bar which you can also get some food - and what we had was delicious

comfortable beds, clean room, quiet, breakfast, friendly staff

treadmill seemed not be smooth bur gym overall was better than expected.

parking lot around the side and back could use some work

complimentary wifi was not working

lots of free parking

difficult if you want turn left out of the parking lot

big parking area for trailers

nice bar, with a very personable bar tender

and we wished we had time to take a dip in the pool- pool hours didn't align with our busy weekend schedule

the pool and the little store was great. the rooms were so clean!

good breakfast. didn't use gym or pool. room was clean

very clean. good breakfast. large size room made it very comfortable

really nice that the pool has 'adults only' times and that guests receive a discount at nearby restaurants

pool & hot tub were great temperatures

breakfast was great--plenty of choices

the pool was great

complimentary breakfast and the pool.

pool was under construction. otherwise everything was great.

friendly staff, the great breakfast, the awesome room and i liked how we didn't check in until 9pm but was still allowed to

breakfast and courteous staff

room, swimming pool, staff, breakfast, location

lovely comfortable room, breakfast was very fresh. nice size bathroom. met all expectations.

breakfast was nice

the staff, location, pool & breakfast

pool was closed and not stated online that’s sucked

i like the pool i like that it was breakfast.

the staff, location, pool & breakfast

the pool was closed

the suite was also very spacious and the kitchenette was very well designed and clean

breakfast was upscale

the breakfast was super

the waste can under the kitchen sink wasn t emptied & overflowing with the last guests garbage

the breakfast was perfect, fresh and tasty

ut that was because of covid!

good breakfast

the front desk very helpful and friendly. breakfast was delicious!

staff was super friendly, the room was spotless and even the free buffet style breakfast was great

breakfast was okay

the breakfast was very good. great selection.

the beds were very comfortable. the place was clean and beautiful. breakfast was fantastic.

breakfast was fantastic

breakfast included in the room price and the beds were very comfortable

i. like the breakfast i like the whirlpool and i.like the exercise room

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

the shuttle and valet parking are terrific bonuses

free shuttle services were offered which helped take away some of the stress

the shuttle service is very convenient.

the shuttle and the friendliness of the staff.

the beds, pillows, location, staff, breakfast

great breakfast. very friendly staff

no pool

beds were very comfortable and free breakfast was amazing

swimming pool

breakfast was very good

decent breakfast

the bar options.

it had a very good breakfast buffet and the wine bar was excellent

there is also a small bar downstairs that is open at night

easy reservations for spa services

the spa and the experience was pretty great

how early the spa close

our spa experiences, our meals at the cabin, and our accommodations at the resort were all amazing

we also booked spa treatments and they were fabulous

the hotel had a cozy atmosphere and had plenty parking.

for visiting hiram college; hotel has a bar & restaurant

swimming pool available, big parking lot

and the indoor hotel pool was fantastic

on the first floor, there is a bar that serves great food

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant nice

loved the shuttle and the warm cookies and comfy

to order room service for breakfast 2 days and there were problems both days

the gym is missing a pull-

friendly staff. clean. quiet. comfortable beds. shuttle.

very welcoming right from check in. clean facility, great bar area, breakfast was very good.

only drawback was that breakfast was served in a dark basement that felt a bit dungeon-like, which didn't match the warmth

breakfast was okay, and there was coffee available in the bar throughout the day

we sat at the bar on the 1st floor and conversed with the owner how the property was acquired and all the

the breakfast was wonderful, drinks at the bar where wonderful, prepared by mary , who was a one woman show

3 spots were being taken up by hotel shuttles

pool was closed and bar had no staff to open

clean , location , shuttle , breakfast , staff

clean , location , shuttle , breakfast , staff

full kitchen, two queens, sleeper sofa, huge bathroom, desk, peninsula

breakfast bar is by far the best i have ever enjoyed during any of my many travels

excellent location, amenities, room service and staff was very helpful!

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

access to cleveland clinic and ease of obtaining shuttle service as needed

room service was quick and delicious

it was one of the hotels that had cleveland clinic shuttle service

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

suite, wonderful facility, free shuttle to cleveland clinic would stay there again in a heartbeat

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

room service was great when we arrived late at night and the room was set up great for my wife's

keeping walking in my room after i put in late check out this is 2nd time i also had a do not disturb sign

got approached by homeless man asking to talk to me and my two kids in the parking lot

free wifi

restaurant and bar are brightly lit and not cozy at all

- no laundry bags, no in room directory

the indoor pool and jacuzzi also looked nice, but they were always full of people, so i didn't use them

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

they room was nice. had a spa tub and very clean.

no bar or lounge for a cocktail on site.

the hotel also has a bar and a mini-market in the lobby

the pool wasn't ready yet. i wish check out was later like 12 pm.

room cleanliness. breakfast was good. quiet place

the bed was so amazing i slept like a newborn baby. and the pool was nice and heated.

place was clean, breakfast was great

the pool was closed.

the room was smelly. the bathroom was full of hairs. the gym had damaged machines.

the breakfast item availability and quality was wonderful

the shuttle could came picked us up. also smell of subway made me hungry.

-gym could be more equiped, since there is only one treadmill, one eliptical and dumbbells until

i asked about the hotel shuttle, the response was 'it goes to the hospital'

but kitchen very clean

pool and gym were well

my wifi kept shutting down.

no help with baggage or parking you had to pay room service was poor

the pool wasn't clean

breakfast, gym, friendly hotel staff / front desk

pool area could of been a little warmer as well as pool water but hot tub was great

pool and spa were used, as was the gym

indoor pool, jacuzzi and gym

indoor pool, jacuzzi and gym

easy to get to from highway. close to restaurants and casino

breakfast was good and the woman working it was extremely nice and pleasant

clean. welcoming, friendly and warm enviroment. breakfast was so good

very close to the mgm casino where i was attending a concert. clean rooms!!!

noticed someone (attendant) folding laundry

a lot of nice venues in hotel. gym was great. great location.

the rood top bar is an experience and i loved

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

vault bar not open on sunday

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

the breakfast was great we had the chicken and waffles can t watch t to go back

bonuses: it was well priced, & pet friendly with no pet fee

restaurant parkers was great for breakfast and we also had there wings in the evening

we ate breakfast and dinner there

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

the hotel was very clean, bar and food was great.

loved the location, gym and beds were comfortable.

good gym

did not get room reserved. pet fee is astronomically high. the room was shower only.

the gym

suite had a lot of room for family with kids

the location, staff, cleanliness, and the breakfast were all perfect.

location and the breakfast

clean and good breakfast

to look around the room for the trash cans, that had been put into the bath vanity, and a kitchen

also only one bottle of shampoo and one bar soap for occupancy of two people

we were allowed an early check in.

breakfast was excellent

the room was right above a loud bar that was open until 2 am

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

i had to leave early and was not able to have breakfast - next time.

the gym and bed comfort

very clean grounds, super nice staff, amazing view, comfortable beds. great bar & location!

staff was nice, location was awesome and restaurant and room service were great

the restaurant and bar was closed aswell as the pool and no breakfast was served

the gym was fine; nice equipment

rooms are fine -beds comfortable -full service bar and restaurant

a* gym

the breakfast food is atrocious

the breakfast was worth it

i came back in soaking wet and cold, the front desk staff offered me quarters and access to the laundry room to dry my cloths even though i'd already checked out

my kids loved the pool downstairs

the gym was ample and the indoor pool and jacuzzi were big hits w/ the kids

hotel employee in the bar was awesome

the pool wasvery busy but i know it was really busy because it was new years!

we liked the burger & bar offer. it was worth it & everything was great

i made the reservation the women told me that the spa was same day reservations

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

spa as

room service and valet parking

no fitness center

the fitness center and atrium pool!

the fitness center was also dated and quite small

disappointed that pool and fitness center were under renovation.

they even gave us an early check in which was great

nice corner view breakfast was excellent

in room breakfast was excellent

it has a gym and stunning views of the ocean

the pool was room temperature need to be a little warmer.

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and cookies in the room

beautiful hotel. clean big room. nice gym etc...

wish they offered room service

the gym closed at 5 pm on a sunday which was a bummer

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

no beverages in room room service starts at 11 am so you have to walk downstairs

great location in the flats. very clean, modern room. loved the bliss spa products in room

location was perfect for us. we enjoyed the bar as well!

the early check in/late check out

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

the continental breakfast sucked

only thing i could see that could've been better is better breakfast selections

dirty and breakfast was skimpy. not even a hard boiled egg.

out of order hot tub. out of order door locks and bathroom. out of order elevators. wifi issues

wifi did not work on the 1st floor. informed people at front desk but they seemed confused.

the staff was also very accommodating regarding early check in and a little extension on the checkout time

i did not like the fact that the pool was closed.

likewise, our requests to correct our inability to get onto their wifi network were ignored-really poor service

great breakfast, great people, great place.

a pool

location/ gym/ breakfast

breakfast- nothing mind-blowing, but everything you'd expect and certainly good enough to make my kids happy

staff was amazing and accommodated is with an early check in

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

very clean, polite staff. pool and spa both extremely clean, and warm

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used

location from airport is great and staff with early check in were very accommodating

location and pool