get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

lots of kids

aloft was clean and comfortable. great location for us to visit family and get to the gym.

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

kids knocking on doors and running

there was no hot tub, pool was chilly

the pool and gym were nice facilities.

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

vending machines didn't work, couldn't use pool, had to pay for expensive breakfast.

we were not aware the pool was seasonal only.

fitness center is very small

room was clean, well laid out, and bed was comfy, loved the stocked kitchenette and the comfy sitting room

they need inside pool

no indoor pool

the room service the room itself was amazing

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

breakfast was excellent

the hotel does not offer breakfast.

no complimentary breakfast or coffee

bar was cool, however the fountains, and the bar and restaurant were the best parts besides breakfast

gym was not 24 hours, restaurant lousy, and couldn?t get on wifi

very clean and the kids had fun in the swimming pool.

never any room service for the entire 5 nite stay

enjoy were the mattresses of both the bed in our room in addition to the let out bed for our kids

they had a good breakfast

enjoyed the breakfast

breakfast

amazingly great breakfast

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

courteous and most helpful staff. excellent amenities in the room including a kitchen.

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

the smallbut well designed kitchen was extremely helpful

the morning kitchen staff

the kitchen in room, my room was right by the elevator

gym

i loved the pool, hot tub and exercise room!

absolutely loved the large gym

we loved the hot tub and being able to enjoy a pool during these cold months

pool and hot tub was awesome

the breakfast could be a little more inviting.

full kitchen

laundry staff operating front desk

only stale muffins for breakfast.

loved the kitchen area and the floors was hardwood

bit loud in lobby with kids but its kids

very clean, spacious units breakfast buffet had many options and the food was delicious

lobby and breakfast area were big and very nice. hotel was new and clean. location was great.

would like to see more variety on the breakfast and kickback menus

clean and modern lobby, gym, eatery, pool

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

overall the hotel was great for the value. kids had a blast.

fitness center closed for renovations. i did not know this until after i made my reservation.

liked the suite in general with the kitchenette,microwave and range top

i liked the kitchen and they offer you the items you need just like a home experience

proximity to work convenience of kitchen

room was great-great location, quiet, friendly staff, nice kitchen

the lobby bar was a bonus

only wish hotel bar was open for a night cap.

the bar and the location

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

breakfast was really delicious. the food and coffee were the best we've had at a hotel

the pool was closed, and there was no microwave in the room which would have came in handy.

facility was up to date, the gym was a good size and able to keep it a cool temp

location and the great free hot breakfast. love the corner room/king size bed too.

hot breakfast, spacious comfortable room, 24 hour fitness center

the gym equipment was broken and the overall building felt very dated

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

staff from front desk to breakfast staff to bar staff, all were wonderful

the shuttle service is very convenient.

the shuttle and the friendliness of the staff.

the shuttle and valet parking are terrific bonuses

coffee in the room, gym and pool available, free shuttle service breakfast available

being near hospital & having shuttle was essential

the dining area and breakfast and lunch area were lovely.

ditto the breakfast in another restaurant

room service was quick and delicious

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

room service was exceptional and the bathrooms are huge and nice.

the bar options.

this stay the bar lobby had been rearranged with what we sincerely hope is temporary furnishings

the mini bar look so interesting and romantic, even though i didn't use it

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

we did call room service and the front desk for extra towels and they never brought them.

they were very accommodating about late check out and anything we needed

was noisy kids that were running and jumping both nights i was there not the fault of the

shuttle service was wonderful …

we weren’t able to visit the bar as we arrived late but it looked to be well stocked and inviting

we loved the room! the big kitchen area with island and spacious room. comfortable beds.

laundry machines worked great and didn't cost extra

tess, the supervisor was nice to give us an early check in as well as a late check out during our stay

staff upgraded our room. hotel was newly renovated. breakfast was great with many choices.

also didn't have breakfast, but it was probably good

the outdoor only pool ud83eudd79.

we were able to get an early check in

room service was amazing and prompt!

the restaurant was excellent and the bar was nice

the restaurant and bar were not very impressive and the wait staff was not attentive.

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

swimming pool was not clean

there were lots of kids there for a tournament

driving all day, my kids were thrilled with the pool

but i need to comment that i noticed the staff refilling the coffee pots in the lobby during breakfast by carrying open top pitcher (water pitchers) brimming with hot

the pool was open from 6:00am-11:00pm which was nice so our kids were able to swim at the start or end

of food and pop, i found that upsetting - the atmosphere in the restaurant and bar was good, however pricing was rich

good restaurant and also equipped with a fridge to store food and general area for microwave and laundry, making things very easy

free wifi

pool was to small

we ordered room service the food was delicious ordered the half chicken, cesar salad, crispy pickles and humus

very clean. good breakfast. large size room made it very comfortable

clean. good breakfast.

pool was also very very chlorinated, which is great for cleanliness

pool was spotless and excellent for my needs in use of the pool

good breakfast. didn't use gym or pool. room was clean

the pool was perfect for kids

breakfast was very good

the pool was perfect for kids

the kitchenette was well equipped for a weekend staycation

loved the shower and kitchen

the pool was closed main reason i booked was for the pool

the room was well equipped with kitchen amenities and extra bedding

breakfast options could have been better.

also, the breakfast was fabulous

the breakfast wasnt good at all, poor selection of food.

super nice staff. clean facilities. breakfast. good location. comfortable beds.

parking lot was too small and filled with trailers & dump trucks

parking lot full of broken glass

breakfasts, friendly staff, comfortable beds, comforter on the beds

convenient location - breakfast was good - variety of options

beds were very comfortable and free breakfast was amazing

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

staff was nice and breakfast was perfect

the gym was excellent

has an indoor pool and gym

- neighborhood was a little scary - they don’t sell laundry detergent

would have been nice to have a bathtub and maybe a pool for my kids, but hey, the hotel didn't smell like chlorine or mold

there were teenagers running up and down the hallways and being loud in the gym area

i liked how i could do laundry at any time

allowed early check in. the room was spacious, clean and quiet. free parking.

wifi connection

i was exhausted and wanted to check a few things on wifi and just unwind

food, room service

very friendly and breakfast was fantastic pool and gym was an added bonus

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of charge but we were charged high speed wifi 4

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can

breakfast was great just had to get down there early before everyone picked over it!

the next day my kids got an ear infection

nice fitness center and pool too

the next day my kids got an ear infection

my room was comfortable and very clean, i liked the kitchenette.

small kitchenette was a huge bonus and helped save us some money because we brought our own food

no breakfast, no pool in which you advertised online

free laundry services, clean, spacious

room was spacious, had small kitchen if you needed

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

breakfast bar attendant

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks available at the market

swimming pool kids were happy nice comfy beds

nothing other than extending the swimming hours for the pool and hot tub.

the breakfast had minimal options, but the gym was nice.

woman who served breakfast was cheerful, warm, and helpful, and make me want to come back just to see her

still would like to see a hot breakfast considering the usual price of the rooms.

the staff was very nice and the breakfast was good also

it’s very nice place and comfortable beds i liked the breakfast

it was inconvenient and felt odd to have to go to the bar just to get ice

room service wasn't available at the time

would be nice to have late night room service, but there were others places that do door dash

much and clean it was and how you all were packed there was still parking for all the guests amazing i will definitely stay here again

parking

i was especially grateful for the gentleman at breakfast

the gym was sufficient

gym

this is definitely both a hotel for professionals and families with newspapers available for breakfast with a fresh and warm breakfast

it was nice having hot breakfast in the morning

sausage gravy for breakfast

lol ot could have been summer so we could use the pool!

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

the pool was not in the sun.

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

full kitchen, accessible shower, location and first floor room, breakfast buffet

very clean helpful very great customer service fresh breakfast everything was very nice

living room + kitchen about 12'x20'

there were plenty of things to occupy kids

very nice rooms . staff friendly and enjoyed the breakfast .

good breakfast

grab and go breakfast uninspired though not surprising

breakfast was fair

they dont have a pool and don't say when breakfast start and ends

staff, room was excellent, breakfast was normal covid related style, safe location and value for the money

breakfast was understandably not as expected but considering the circumstances, was a great effort

the bed was comfortable and it was nice that they served breakfast in the morning

would have liked a fridge in the room, and longer pool hours.

room was clean and comfortable check in staff had bad attitude and no help with early check in

pool was not open unfortunately

also, the restaurant on site didn t answer the room service

in parking lot all day long

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

very clean nice indoor pool and hot tub

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

there is also a gym and an indoor pool which was nice

loved the pool

pool was unusable

staff is really nice help me when i need it nice rooms are nice and clean had nice little breakfast

every thing clean rooms friendly staff an breakfast

lots of free parking, the breakfast was really good

there were only two handicap parking spaces near the front and side entrances

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

blinds let in the parking lot lights at night and the morning sun super early

the complimentary breakfast buffet in the restaurant was very nice

would have liked longer breakfast hours for the weekend

breakfast area was hard to find

breakfast was great. and the room was excellent. also had shuttle to concert.

i wish they had a airport shuttle

breakfast was good, the shuttle bus and driver was great.very accomadating

the restaurant is closed, so are all the amenities. no room service because of covid

the place had no pool, no gym, no bar and no restaurant, but was advertised to have them

the kids loved spending time in the pool

supervision on pool of other children , no adult time kids splashing everywhere even in hot tub

we didn't utilize the pool or breakfast when we were there so i can't speak for that

there was no towels in the pool area ever!

the pool and the outside area.

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

a lot of kids running around all day and night

i have two young kids and told them i needed to get them to bed because there grandma’s funeral was in the morning

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

i didn't like that the hotel didn't have breakfast.

pool area could of been a little warmer as well as pool water but hot tub was great

the breakfast was great everything was wonderful the staff and the hotel

pool still closed!

the amenities such as the roof top bar and downstairs restaurant were out of this world

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the vault bar was the best bar i have ever been to

vault bar not open on sunday

a lot of nice venues in hotel. gym was great. great location.

the rooms, the restaurant, room service. the cost

restaurant parkers was great for breakfast and we also had there wings in the evening

our room was not ready, and we headed to the bar attached to the hotel

towels were worn. no room service done yet when we got back sunday afternoon.

only complaint would be room service came in togo containers

a breakfast option included would have been nice.

staff at headliners served an amazing breakfast

bar and restaurant staff was very friendly and accommodating

could have been some toast with the breakfast buffet

gym was great too

woman working at the continental breakfast was so kind and treated all guests like she knew them

breakfast was on point, the suite was great and the location was amazing

also, maybe it says it in the description but we didn't realize that the rooms have a legit kitchen equipped with nearly everything you'd need

the bar and other common areas had a luxury feel to them and everything was so nice and clean

good breakfast- but less varieties

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

no bacon in the breakfast bar

there was breakfast available in the morning

some of our friends said it was loud at night in the hallways with kids running

also my kids were disappointed by the lack of a

the gym

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate bar on the lower level as well

also the breakfast room service was delicious

only disappointing aspect was that we had to pay $150 for early check in

room service was quick and delicious

bar and lounge on 2nd floor and the choc

we ordered room service our first night and it was very good

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

no breakfast or pool

thin lady at bar was nasty and rude

the gym i loved, staff was very good bobby the valet was excellent

didn’t like that kids under the age of 18 can get in the hot tub

kids running down hall was very loud because of no soft surfaces.

i appreciated the extras -- early check in and check out

situation similarly in other hotels: across from the elevators, over the compressor room for the pool, corner rooms on the ground floor next to the outside entrance where groups congregate

my kids enjoyed the fitness room

nice corner view breakfast was excellent

in room breakfast was excellent

absolutely a fantastic experience. from the check in to the late check out perfect

no fitness center

convenient location, nice facility for exception that fitness center was closed

they even gave us an early check in which was great

i also was expecting more weights/resistance equipment in the fitness center

we liked the burger & bar offer. it was worth it & everything was great

also they have now added a spa - great reason to come back

room service was an extra $5 to bring food to the room

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

everything. great pool, room,staff is amazing!

the hotel was very accommodating for several issues we had

the food was not good. more of a selection needed at the restaurant and room service

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and cookies in the room

room service is a must if you stay the breakfast was delicious

no room service!

needed more room service options.

location was perfect for us. we enjoyed the bar as well!

the location and the room service was great.

no beverages in room room service starts at 11 am so you have to walk downstairs

the kitchen was big and well appointed

love the inn with access to a full kitchen

is no breakfast, just a communal kitchen

beautiful building, cozy room, amazing location, kitchen available for use!

the common rooms and kitchen were perfectly stocked and made for a cozy stay

the pool

the pool hours were horrible

no kids running around acting crazy

did not have black out curtains, only a sheer window covering so the parking lot lights shined in all night

long check-in time room service short staffed

dining area and staff were fantastic. coffee bar in morning was great.

check out from the front desk felt like going to the bmv, wouldn't let us eat breakfast, pool closed too early

pool wasn't open

no bar or lounge for a cocktail on site.

the gym in my room was a big wow factor, ud83dudc4d

the kids and i were well fed

indoor hot tub and pool

the breakfast was delicious, the rooms were very good

the gym needed to be cleaned

so many kids running around in halls

fantastic breakfast included

the feee breakfast was lacking but the coffee was good!

the breakfast was ok

the breakfast was small!

room, location close to national park,tea & water available in lobby, basic breakfast available, friendly

more breakfast food. lol

we didn’t eat breakfast there- they only had a few things to choose from

easy to get to, free parking and free wifi included, breakfast was simply but plentyful

no waffle maker for breakfast

laundry facilities

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with allergies to cigarette smoke

kitchen in room

good wish it had a better breakfast

instead they have in the room stove, refrigerator, cabinets, i can say like a mini kitchen and we can cook

the small kitchen, including refrigerator and a microwave was a super plus, i loved that

everything from check-in to room to pool

my boys love the pool here as this is our second time staying

there is a nice small pool for the kids to play in as well

my wife also took advantage of the indoor pool

beds, clean small indoor pool, breakfast each morning and excellent breakfast staff, easy with kids, very clean and modern/seems newly built or re-designed, i would stay again

i used the facial bar of soap

everything was nice, the kids loved the pool.

kids loved the pool area

the pool being open. the front desk associate was a doll! very helpful.

we had check out at noon and thought we would take the kids for a swim that morning before leaving, but found out the pool was closed until 4:00 pm

the cold pool

early check in great

kathy, who handled the breakfast on our saturday and sunday morning there(5/19 and 5/20/18), was an absolute joy to know

complimentary breakfast was good and

the breakfast was not that big.

the tub and spa was dirty

we had reserved 2 king suites with jacuzzis&spa bath

the spa bath had hairs and a ring on it

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

the spa tub was nice and for the price of the room we were happy with it.

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed, the light for the pool shone right in our room causing it to be very bright all

the ad said they have wifi, a pool, and breakfast

pool unavailable

pool was closed

the pool wasn't open

wish i had known about the gym thought there was just a pool.

could use a free continental breakfast. less expensive hotels have them.

they didn't have a free continental breakfast

parking also older lady at the front desk rude as ever

pool wasn't open but that's due to the times i'm sure.

great sized room with a nice little kitchen and livingroom area

the breakfast room is clean and well stocked with instant oatmeal, cold cereals, waffles, fresh fruit,

breakfast was good

breakfast was a bit heavy on the carbs and i really would have liked a guide to the tv channels

decent breakfast

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

free breakfast in the morning was a plus

there is even a free breakfast in the morning

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

the breakfast was evened and the staff was helpful and friendly

breakfast was great, staff were friendly, beds were very comfortable, gym was adequate

curtains, only a light shade that let all the light from the outside parking lot outside

shared a parking lot with motel six motel, and it looked pretty junky.

during pandemic, breakfast every morning, housekeeping everyday

laundry service is on the 4th floor, costs about $6 to wash and dry per load

the hotel also had a laundry room and fitness room that i did not use

convenient location, close to public transportations, clean, friendly staff, gym.

the shuttle to the airport was helpful

property was clean, quiet and had a guest laundry which i used

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices (something for everyone), beds were comfortable and the location was great (we

breakfast is wonderful staff is very friendly

pool was clean and cool, no hot tub

friendly staff, clean nicely updated rooms, and a good free breakfast included

pool was a little too cold! but still got in!!!

breakfast options weren’t good.

it was a great facility but unfortunately their breakfast bar was outdated and they had cooking ware that should be replaced you could tell it was

cons coffee maker in room, no coffee coffee in lobby but no breakfast ice machine broke pool closed pros cheap $275 for week mattress seemed new, comfortable clean refrigerator, coffee

breakfast was good and the pool was fun staff was great

pool was closed. some rooms looked trashed from the outside.