pool area was kinda digny and water was little chilly.

in the morning, phyllis was keeping the breakfast area stocked and then drove me to the car rental facility, gave me such great directions

great variety for breakfast

we liked everything except the breakfast eve

the breakfast was really goood, a lot to choose from.

clean..close to airport..shuttle ride..nice shower ..

that yogurt machine yep i would like to come back once the remodeling starts was no lift in the kitchen

the staff in the breakfast area! very kind and accommodating!!

breakfast, was ok

we had 2 rooms with a full kitchen pool was clean and nice convent to i

gym ok, had two treadmills so partner and i could use together

spacious room , excellent breakfast !!!

they couldn’t do my early check in and failed to tell me they had no public restrooms so i was late to my game

do not take the room close to laundry, you will hear loud sound during night.

they also have a free shuttle to the airport

and a great breakfast

pool and location

the staff was great. i loved the snack bar they have available for people.

my kids loved him, he was so friendly and helpful

and had to get to the airport early so we didn't use most of the amenities, but we did use the pool and that area was nicely stocked with towels and clean

breakfast was so nice and the cook was very accommodating- ashley at the front desk was the

liked everything, the fitness room, the pool

my wife also took advantage of the indoor pool

breakfast, room, accommodations!

whole hotel smelled like marijuana which was upsetting being i had my kids

the breakfast was only oatmeal

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with allergies to cigarette smoke

need better breakfast items.

a little nicer breakfast

the small kitchen, including refrigerator and a microwave was a super plus, i loved that

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used

they have a restaurant and a bar on site with great food

the pool and hot tub were really nice

location and pool

walikg distance to a nice local bar for

was a nice hotel with a gym, free breakfast which was good with eggs, potatoes, pancakes, yogurt, water, fruits, bread,

was no meat protein (sausage/bacon/ham) to go with the eggs on the day i had breakfast

good shuttle service (bay 7 pickup), good bedding and linen, cleam, great breakfast, friendly staff

the airport shuttle service was helpful to have and the drivers were all very kind as well

good shuttle service (bay 7 pickup), good bedding and linen, cleam, great breakfast, friendly staff

breakfast was good

breakfast was fun, the room was clean, i like the lobby appearance and the music

it had a full kitchen

value was outstanding. huge room with kitchen.

spacious room plenty of storage dresser large closet shelves/hangers/iron/ironing board full kitchen dishes/utensils/cookware provided wifi tv sofa extra towels/pillows standard pet

no breakfast because of covid. not the hotel's fault.

great location and very nice room with kitchen

breakfast could have offered more variety.

breakfast, coffee available 24 hours, rooms provide refridgerators and microwaves

great to have breakfast when you wake up on cite before starting day

there was a fitness room right down the hallway from our room

don’t have shuttle service the ice machine doesn’t work fitness room is out of service the mini fridge in the room it was so

having a little apt/suite and a microwave, table and coffee pot and a washer and dryer, gym, pool and jacuzzi - a delicious breakfast and store at front desk

only issue would be laundry area and you have to pay to clean clothes

only two bath towels and no towels for the pool. there is only one coffee cup in the room.

nice full kitchen, sitting room and bed room then you see the bathroom and it looks like motel 6

will return perhaps when the pool is open

the kitchen that they where t cooked all the way and to use the microwave so that people can eat

also had free shuttle service to the hotel from the airport and to the rental car center

having a separate sleeping area from the living room/kitchen and dining area i so nice

the shuttle from the airport was convenient (call and they come get you) and the shuttle driver (billy)

cleanliness and breakfast was decent.

traveling whit my kids for two nights and no microwave and fridge

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

so my kids missed out on schooling because of it

had everything i need including laundry

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

i loved that there was no pet fee.

had to wait for them from laundry i was told

also, i requested gluten-free option and lactose-free options which is why i added breakfast to the booking, was told yes in a message and then there was nothing there for me

the staff was awesome and they have the best breakfast

no breakfast

a real breakfast, eggs, waffles, toast, bagels, cereals etc

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was hot and sufficient to get you through the morning

kids hated it was no free breakfast they said why no free breakfast when you pay so much to

great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed

hotel was quiet and it the indoor pool was great

shuttle to airport was awesome

i love the bar and the staff

it was very uncomfortable being that we had kids with us at the time, we’ve stayed here multiple time in the past and it was much better in

waffles for breakfast, nice touch! free shuttle to the airport, great!

could definitely use some upgrades. it was fine but kids concerning after dark.

the breakfast is good and hot nice place to eat.

no breakfast provided.

suite was advertised as a fully equipped kitchen, which we were told included silverware, & dishes, etc

great laundry facilities and easy on and off the highway

the kitchen area was my favorite

there was a kitchen and livingroom

loved the kitchen facilities, which we took full advantage of

no pool

pool was inside only, but that is not a deal breaker.

when business traveling, a hotel that offers a breakfast bar is necessary

wasn’t the property’s fault, but due covid-19 restrictions, the restaurant, pool and gym were closed

to covid restrictions, we were unable to take advantage of the pool, hot tub, and breakfast, but that was to be expected and could not be avoided

rooms were large with a full kitchen

spacious and well equipped rooms, with basic kitchen appliances

comfy room with seating and a kitchen

breakfast is fine, same goes for the gym

the room kitchen

the hotel was beautiful! very clean and quiet. breakfast was fantastic!

never got around to breakfast.

breakfast was good as well

breakfast was very nice with a lot of choices

the breakfast was okay. there were not all of the traditional selections usually offered.

i liked kitchen area in room

has laundry room

loved the kitchenette but wished they had individual coffee maker in the room.

cute rooms with kitchen area

the kitchenette came in handy the location the value accept pets

dirty and breakfast was skimpy. not even a hard boiled egg.

only thing i could see that could've been better is better breakfast selections

the breakfast selection was small

also there was no fitness room as advertised

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

easy check-in, great coffee in the lobby, nice breakfast room

breakfast was a bit heavy on the carbs and i really would have liked a guide to the tv channels

great sized room with a nice little kitchen and livingroom area

breakfast was a little lacking. wish there had been an egg option.

decent breakfast

gym could have a few more equipment

clean friendly staff airport shuttle

the breakfast selection was impressive and tasty

it was in a safe area, and very clean! staff was friendly, and pool was great for the kids.

nothing. an airport shuttle would definitely be an added benefit.

plus it had other amenities, like a fridge, hot plate, and kitchen sink

beyond that, the rooms are clean, and well-maintained, free laundry facilities, each room comes with a kitchenette, and they just put new frig & dishwashers in

access to laundry room/ gym and no extra charges

nice bed, good shower, equipped kitchen, good work space, and very quite

comfortable bed. extremely clean. free laundry.

was expecting a kitchen that had a few more items that allowed me to cook my own meals

the kitchen in each room

laundry facilities were good

she was doing laundry and was gone for around 10 minutes

it had a kitchenette which we did not need but it would have been great if we had needed it

the pool and hot tub

hotel shuttle

thing was the pool area could use a slight make over

airport shuttle

advertised a pool and hot tub, but when we got there they said it was closed

and their parking was free

there is no free breakfast, but that wasn't a big deal for me

didn t work, didn t have a microwave, no real room service, mold in the bathroom in

dirty, pool out of order, fitness room equipment out of order, kitchen put of order

room service would be a nice option

received great front desk service and appreciated the early check in approval

the staff were all very friendly and accomodating. the airport shuttle was very convienient

i also liked having a pool table & bar available in the lounge area

also loved the free laundry

didnt like the bar area, very small

i didnt like the laundry room so much. the dryer didnt dry my clothes on the first cycle.

hotel was close to the airport, had airport shuttle services, and the staff was kind and helpful

pool,breakfast i think everything use was ok

great to have a shuttle to the airport and back when trip was done

there was no bag for dirt laundry

not a good breakfast... very little to choose from.

decent wifi, basic continental breakfast, across street from the great northern mall and every type of

i have kids they don't eat that, have to go get breakfast

kids had to sleep on the floor

i have kids they don't eat that, have to go get breakfast

beautiful building, cozy room, amazing location, kitchen available for use!

is no breakfast, just a communal kitchen

also had a well stocked kitchen to share and lovely living and dining areas to relax in

the bed is super comfortable and i loved having a deep whirl pool tub in our private bathroom

the common rooms and kitchen were perfectly stocked and made for a cozy stay

pool was closed sadly

pool wasn't open

very comfortartabe, nice indoor pool.

selected this hotel because of the indoor pool

even though i couldn't enjoy the pool and the dinning room, it was still a great experience

a pool was a bonus

ice dispenser on one side not working and no pool info about swimming hours

friendly staff, room adequate pool was open!

cute pool, comfy bed, ac worked really well

nice pool but cold

the room was comfortable and although we didn't need it, there was a full kitchen

it does need some up keep. furniture around the pool was breaking.

we did call in advance to find out that no breakfast would be served and the pool was not open, understandable for sure

loved the wide variety of breakfast

i love the kitchenette

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

the room is clean and the room service is very proactive

out door pool

clean. nice staff. good breakfast

only had an outdoor pool

the kitchenette made my stay more comfortable

i had chicken club wrap from the kitchen

this is definitely both a hotel for professionals and families with newspapers available for breakfast with a fresh and warm breakfast

i liked that there was a little kitchen area in our room.

breakfast was terrible

over priced and pool outside not indoors. it was pouring so we couldn't enjoy anything outside.

excellent staff, great breakfast, great location.

very clean helpful very great customer service fresh breakfast everything was very nice

no breakfast but it was covid policy. the shower drain lol because it drained really slow

super nice and easy kitchen

the pool was closed

came for the kids to swim always too crowded

smelled fresh , very clean and quiet despite all the kids because of pool

relaxing the hrs for the pool i love because it gave me and my family time in with out a lot of kids or

swimming pool kids were happy nice comfy beds

the gym is a private gym attached to the hotel

main desk - truly lacked personality and bar service and hours was very disappointing.

no room service!

comfy bed. clean room. wifi.

of things to go do outside of the hotel, comfy bed, awesome room setup, pleasant employees and bar staff

and gym were closed

pool not working

the once nice pool is closed, the gym is the tool room

no pool or gym access

there is also a gym and an indoor pool which was nice

hotel employee very friendly at front desk. breakfast guy very friendly.

comfortable. had shuttle to airport!

our kids were more upset than the adults but we made the best of it

everything especially breakfast but you need bacon

our king suite was perfect for 2 adults & 3 kids

nice corner view breakfast was excellent

in room breakfast was excellent

was shut down for maintenance one of the reasons why i booked it for the kids

nice fitness center and pool too

was shut down for maintenance one of the reasons why i booked it for the kids

pool was down. i had two small kids and that sucked

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can

requested a early check in, a month before my stay

disappointed that pool and fitness center were under renovation.

convenient location, nice facility for exception that fitness center was closed

the fitness center and atrium pool!

they even gave us an early check in which was great

my room was comfortable and very clean, i liked the kitchenette.

kitchen was nice

i loved the kitchen option, bathroom & amenities were nice

and staff was great nice clean pool area had a lot of wet towels around but pool was

free laundry services, clean, spacious

can go to the gym any time they have to let you in

the room service was not as good as i thought it was going to be

in refillable container like some gyms

facilities didn t work ie laundry felt unsafe - drug addicts/dealers in parking lots wallpaper falling off electrical

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

could have had larger towels in the pool area

early check in and close to the national park

to find, easy access to freeway, national park, shopping, food nearby, ample parking, comfortable bed and pillows

much and clean it was and how you all were packed there was still parking for all the guests amazing i will definitely stay here again

very clean and tidy rooms. rooms have all needed amenities. plenty of parking.

room was clean and comfortable check in staff had bad attitude and no help with early check in

pool wasn’t operational

pool was clean and pleasant

the pool being closed due to covid

they especially liked the breakfast

i made a reservation for four people (two adults and two kids), but when we arrived, our room had only one full bed

breakfast was fair

good breakfast

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

breakfast selection was small

check-in in there were dirty room service trays on the floor in the hallway, including one in front of our room

wifi connection

they didn't let me know that the pool would close early & the appetizers was replenish

drinks on fridays and saturdays evenings and pool tables i like the way the room was set up

was no room service changing out towels making up the bed and empty the trash cans in the room during our

the pool was pretty lackluster and didn't have hot tubs

of the lake waterfront, good restaurants and a rooftop bar, and a nice swimming pool that the kids in our group could enjoy

room is clean, the bar at the top floow is chill, gym and swimming pool is good, lots of people have wedding there

too many kids in the pool splashing around so we couldn't swim

nice room, everything as expected. kids had so much fun in the pool!

did not like the behavior of the room service employee, and there are not many facilities services, as well as the cleanliness of

the room service menu could be a little more robust.

also they have now added a spa - great reason to come back

spa as

room service was an extra $5 to bring food to the room

the outstanding room features ( a full kitchen with table, plenty of outlets and port to hook up your equipment, a comfortable king size

i wish the bar was open a little later;)

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

to look around the room for the trash cans, that had been put into the bath vanity, and a kitchen

plenty of room, nice kitchen

bar tenders friendly

loved the location, gym and beds were comfortable.

attached bar is great

a very surprised that i had to pay for breakfast

a breakfast option included would have been nice.

there s also a wonderful spa and a couple great restaurants in there as well

we ordered room service from the 1890 restaurant at the hotel

wifi connection is appalling not even able to check in for return flights had to go to a nearby bar

didn't have time for breakfast

room service food wasn't that good after 11pm

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

the friendly and helpful staff, the location within walking distance of many attractions, the pool and hot tub, the overall look of the hotel, and the free evening kickback and morning

special mention to lane harper, yunis binlunzo, kiyana wheat, lb in the restaurant bar and kathy who worked in the restaurant

the pool wasvery busy but i know it was really busy because it was new years!

there were no laundry bags for dirty laundry

then after our second day nobody cleaned our room or took dirty laundry

only complaint would be room service came in togo containers

room service food had a good menu but the actual quality of the food was only okay.

the lobby and gym are nice

gym is outdated. breakfast is terrible, restaurant is mediocre.

coffee available for breakfast in lobby was all i wanted

the rood top bar is an experience and i loved

vault bar not open on sunday

the vault bar was the best bar i have ever been to

a lot of nice venues in hotel. gym was great. great location.

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the pool and hot tub were perfect for the kids

i could have used more bags in the room for our dirty laundry

fitness room and guest laundry were closed.

amenities, had to join hilton honors to get wifi

carved me double, and room service left cleaning chemicals in room when i have a child, took towels and didn t replace

the restaurant wasn't open for a few hours; even if it was something simple for breakfast, lunch, diner or snack

location and set up with the restaurant and bar were convenient

of breakfast service, neither in-person or through room service

a less formal meal but none was offered in restaurant, only when we got to room did we see the room service menu which has better

thin lady at bar was nasty and rude

good location downtown. breakfast was decent

we had 3 kids with us who had to be up early for a cheer competition so that was really frustrating

also my kids were disappointed by the lack of a

hotel has excelent localizatio , and with excelent rooms and spaces, a good gym, a beautiful church in front of it, easy to go by uber or lift

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

it was so clean the staff was very nice and the breakfast bar was very nice

breakfast was tasty too

pool still closed!

pool and spa were used, as was the gym

hot tub, pool and sauna were amazing

i asked about the hotel shuttle, the response was 'it goes to the hospital'

only thing i didn’t like was the gym equipment was actually down and there wasn’t a usb port for iphones other than that it was a

would have liked longer breakfast hours for the weekend

not a place for families with kids

gym could make some improvements

the pool was too small

beds were comfortable, my kids enjoyed the breakfast, although they didn't catch it everyday

they loved the breakfast and said the staff was very helpful and really took care of them

clean and nice room. great breakfast.

no bar or restaurant

breakfast was a helpful plus

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

breakfast is free and there are both hot and cold options

the breakfast was delicious

i didn[t expect the breakfast that you offered. it was great!

convenient location to lake. room to park boat. friendly staff

bugs in the first room i checked into, the second room they put me in had the last guest dirty laundry still in the room

the room was not properly cleaned we found dirty laundry someone left behind the bed!!!

indoor pool was not open, but not because of double tree

staff, cookies and the pool

i loved the gym, and enjoyed a nice dinner in the restaurant

kitchen amenities were very nice, bed was super comfortable

the onsite laundry facility came in handy, as we were there for a week

location, build of complex front desk girls were very sweet and helpful water fountain in 24 hr gym saved me from dehydrating balcony + sofa bed were a nice

gym is very very basic.

loved having a kitchen with all full size appliances, and a comfortable seating area to watch television…much

that it had a kitchen and the staff was nice and i was able to check in before 3pm

it is nothing fancy but very lean and my room had a kitchenette and was quite spacious

staff was friendly and helpful, laundry room had 3 washers and 4

the full sized refrigerator and freezer. loved the kitchen and dishwasher

good location directly off highway with nice kitchen.

location was close to food and stores. the breakfast was good also.

pool , breakfast , room size , cleanliness , & location

the pool area is perfect

the indoor pool area is large and enjoyable for people of all ages

this hotel has a great breakfast and pool

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

rooms were comfy and clean, even had laundry on

love the fact that there is a gym here

the gym was nice, it had a little tv that allows you to follow a virtual instructor

very nice place to stay. very modern and the snack bar was an added bonus for the kids

laundry, parking, dining locations are convenient and meet my needs

uncarpeted no early check in, kind of sour man from india or pakistan on desk

breakfast was awesome

did not eat breakfast there, but the offerings were pancakes, yogurt, cereal, bagels, muffins, and toast

food/gas nearby as well as continental breakfast

breakfast. and the room was clean bed very comfortable

room was clean and comfortable, breakfast was available any time, very nice staff, good price.

pool smelled like it needed a little more chlorine and had scum around the edges

very close to hospital and shuttle is convenient

the pool was cold and only 3 feet deep. was looking forward to a nice swim and was disappointed.

pool was not cleaned

spacious and beautiful hotel, convenient restaurant, pool, gym, cleanly rooms, friendly workers

it's difficult to get room service to answer their phone.

convenient with laundry and gym room

the restaurant was excellent and the bar was nice

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

thankfully we were able to get a shuttle to the food court at cleveland clinic

plus this one had a bar right of the lobby that also served appetizers and flat breads if you wanted something better

pool was gross

good easy to get to location easy on and off the highway lots of amenities bar in the lobby

reached late night and i was given with a room where we encountered several roaches in the kitchen area and also the beds were not clean

said that is all that is left, but as we were making our plates he was taking food back to the kitchen, i thought that was very rude, the breakfast should not have been cleaned up till 10 when

excellent location, amenities, room service and staff was very helpful!

breakfast could have been having slightly more variation

the dining area and breakfast and lunch area were lovely.

room service was exceptional and the bathrooms are huge and nice.

the cafe breakfast was great and so was the bar and speakeasy

good gym. good restaurant dinner service. very efficient valet support for parking.

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

loved the shuttle and the warm cookies and comfy

outdoor kitchen with fire pit was an added bonus

were not alot of options for kids like saisages, muffins, criossiants, not many options in

that is had a bar and a pool

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

the room was cozy and the kitchen area was what i hoped it would be

- gym needed remodeling (water leak)

beds were very comfortable and that we had free shuttle service!!

being near hospital & having shuttle was essential

the shuttle and the friendliness of the staff.

coffee in the room, gym and pool available, free shuttle service breakfast available

it had a very good breakfast buffet and the wine bar was excellent

breakfast was very good

nice complimentary breakfast

paying for parking. breakfast was just ok.

great staff and room service

the rooms were clean, staff was friendly and the kids loved the pool

shabby, first thing you see when parking is rat traps

gym facilities can be updated

free parking on site

you only get 1 small bar of soap and you use in for the sink and shower

the breakfast eggs were fluffy. the staff very polite and helpful.

breakfast was fine - no bacon & eggs but lots of other variety

breakfast was good and everything we needed we were able to walk to

very clean. great staff. fresh and hot breakfast

the breakfast was good

staff at reception and for breakfast

very clean. beds were very comfortable. breakfast was great. facilities very well maintained

suite, the breakfast area and the lobby are larger than they appeared in the on line pictures

excellent well stocked breakfast options. breakfast staff was doing their job at this location.

i really enjoyed the huge selection for breakfast

during pandemic, breakfast every morning, housekeeping everyday

curtains, only a light shade that let all the light from the outside parking lot outside

the indoor pool/hot tub were amazing

same family that owns motel 6 in the same parking lot owns also holiday inn express

nicely lit, comfortable beds, plenty of parking, not to far from my venue

pool is small but a nice bonus

i didnt have enough time to use the pool

was busy 2) only cleaned rooms/replaced towels once a week 3) only 1 elevator & slow 4) guest laundry room out of order 5) prepaid my 3 week stay

breakfast is wonderful staff is very friendly

bed was very comfortable and breakfast was good