i want to clarify i taught that they have continental breakfast like others hotels but wasn't like that

breakfast on the go was great, kitchenette was wonderful, staff was great

the small kitchen, including refrigerator and a microwave was a super plus, i loved that

the full-service kitchen

instead they have in the room stove, refrigerator, cabinets, i can say like a mini kitchen and we can cook

the breakfast was fresh, hot, and had items other hotels did not

pool was great and breakfast was exceptional especially with kids!

the breakfast was awesome .very clean and neat. will come back.

pool was great and breakfast was exceptional especially with kids!

the staff was great. i loved the snack bar they have available for people.

pool is rather small for a property of this size

the staff was very friendly and helpful, the room was quite nice and the complimentary breakfast and afternoon beverage were much appreciated

lovely experience, friendly staff, clean surroundings, comfortable rooms and a decent breakfast too

although we didn't get to use the gym, i know i would've loved it too because it actually had dumbbells and not a bunch of machines

my dad threw away my uneaten breakfast

breakfast and airport shuttle

the pool and customers

free breakfast as well as internet so overall it was great i will book again an encourage others to do

noisy kids

a pool

-free parking - the pool (to relax, it’s not an olympic pool) -close to

pool was under renovation during our stay

pool area was kinda digny and water was little chilly.

convenience, clean, pool little store was nice

i liked the breakfast in the am. the pool was clean.

there wasn't anything i didnt enjoy, only that the pool was closedud83dude22..

no shuttle service

that yogurt machine yep i would like to come back once the remodeling starts was no lift in the kitchen

again, cleanliness was a major concern, unstocked kitchenette was an inconvenience, but the staff was pleasant

the convenience to the airport and they offered a 24-hour shuttle service

the continental breakfast sucked

also there was no fitness room as advertised

the breakfast selection was small

the breakfast

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

the breakfast room was a bit small so it felt crowded.

decent breakfast

breakfast was a little lacking. wish there had been an egg option.

breakfast was a bit heavy on the carbs and i really would have liked a guide to the tv channels

great sized room with a nice little kitchen and livingroom area

also had a well stocked kitchen to share and lovely living and dining areas to relax in

the shared lounges and kitchen were clean and well stocked with flatware and cups and cooking utensils

is no food service but a complete kitchen for any one to use

is no breakfast, just a communal kitchen

the common rooms and kitchen were perfectly stocked and made for a cozy stay

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

i did not use the fitness center but i did not like how it was inside the pool area either

my kids weren’t feeling good and the gentleman at the front desk gave the water and a candy bar and told them to feel better

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used

walikg distance to a nice local bar for

breakfast was good

breakfast was fun, the room was clean, i like the lobby appearance and the music

clean and comfortable accommodations, friendly staff, and airport shuttle runs 24 hours.

good shuttle service (bay 7 pickup), good bedding and linen, cleam, great breakfast, friendly staff

good shuttle service (bay 7 pickup), good bedding and linen, cleam, great breakfast, friendly staff

was a nice hotel with a gym, free breakfast which was good with eggs, potatoes, pancakes, yogurt, water, fruits, bread,

it's a shame it's in the middle of nothing, but there's a shuttle to the airport which gets you the light rail to downtown

the clerk just said she was only there to do the laundry and wasn't very fluent in english

the rooms were clean very nice loved the kitchen

value was outstanding. huge room with kitchen.

staff and laundry area locked for guests only

necessarily dislike but typical extended stay breakfast

even asking loney (not sure if i spelled that correctly) called his supervisor and had the pet fee waived for me, which was a very gracious gesture and truly appreciated

privacy and function of the room with kitchen

loved having a little apt/suite and a microwave, table and coffee pot and a washer and dryer, gym, pool and jacuzzi - a delicious breakfast and store at front desk

clean and new the lights are mostly burnt in the room the building is getting old no maintance laundry room always

only issue would be laundry area and you have to pay to clean clothes

not in the laundry, not in the room, not in the bedding

the fitness room was too warm with only 2 machines.

there was a fitness room right down the hallway from our room

towels upon arrival, fitness center had no ac so it was very hot

breakfast could have offered more variety.

the grab & go breakfast was a great idea for an early flight

clean room, nice fitness center/pool, great breakfast with variety of selections, and pleasant atmosphere

quietness of rooms and good breakfasts.

this hotel had a 24 hour airport shuttle service provided included in the room cost

enough towels in the room, and we had to go ask for them repeatedly because we showered after the pool, and their we six of us trying to share two towels the first night

amazing gym, bar and breakfast!

hotel was very modern, and the gym was the best hotel gym i ve ever seen

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

staff didn t know about bar hours

room service took to long.

nice corner view breakfast was excellent

in room breakfast was excellent

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

pool was nice

good quiet comfy rooms. good wifi. free parking and decent breakfast.

very clean. comfortable bed. nice shower. friendly, helpful staff. nice breakfast choices.

the room is clean and the room service is very proactive

a deposit for it, i had to go to reception for a coffee valet every time i wanted a coffee, the gym has only one bench, breakfast was very

room offered kitchenette.

i liked that there was a little kitchen area in our room.

good - many restraurants close - very warm staff - king room was great, perfect for business - gym and pool available if

pool and gym equipment was very old and upkept

breakfast bar attendant

the room was amazing my cousin had a room across the hall from mine and her room was great the pool and hot tub was

came for the kids to swim always too crowded

driving 7 1/2 hours, i was unable to use the pool area

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

traveling whit my kids for two nights and no microwave and fridge

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

no breakfast but it was covid policy. the shower drain lol because it drained really slow

eggs were a little runny, but all the other items at breakfast were very good

there were plenty of things to occupy kids

i liked the kitchen and how clean and spacious and quiet it was

the full kitchen was an asset

had everything i need including laundry

i loved that there was no pet fee.

had to wait for them from laundry i was told

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

disappointed that pool and fitness center were under renovation.

absolutely a fantastic experience. from the check in to the late check out perfect

joe at the bar was exceptional...location was key..they got us an early check in as requested.

the fitness center was also dated and quite small

no fitness center

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

breakfast and night staff were excellent

u have to walk outside to go to the main lobby for breakfast

you even get a full breakfast with belgian waffles

a real breakfast, eggs, waffles, toast, bagels, cereals etc

great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed

derrick at the front desk and the ladies in the breakfast area were exceptional

loved the fact they had 24hr shuttle

they offer shuttle service,nice restaurant/bar,clean rooms,pool, excellent location,and friendly staff

great restaurant me bar, pool, gym, clean rooms, and a free airport shuttle, very impressed

great laundry facilities and easy on and off the highway

suite was advertised as a fully equipped kitchen, which we were told included silverware, & dishes, etc

i loved that it was like a tiny apartment! it had a full kitchen!

the room was equipped with a full kitchen as well

great having the laundry room but many of the machines were broken

nice big beds free breakfast clean rooms

pool was closed, restaurant was closed, people partying in hallway till 2 in the morning

no pool or gym access

breakfast got the job done !!

breakfast was very empty

there was a full kitchen and fireplace

the outstanding room features ( a full kitchen with table, plenty of outlets and port to hook up your equipment, a comfortable king size

to look around the room for the trash cans, that had been put into the bath vanity, and a kitchen

breakfast was full and fresh with the nicest kitchen lady

the kitchen is nice

breakfast

did not get room reserved. pet fee is astronomically high. the room was shower only.

loved the location, gym and beds were comfortable.

gym was great too

the breakfast was excellent. bed was comfy loved all the pillows. will stay again

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

hotel decided to substitute proper room service with a very limited menu delivered in plastic containers

the fitness area/gym was great.

they also had to wrangle all of the hockey kids the parents never watch

with so many people, front desk and bar seemed to need more staffing

was looking for hotels with a pool

it's nice and clean. free parking. safe location

hard to find a parking spot.

bar was pleasant in the evening

ample parking was available

about 10 unruly kids jumping and splashing about

room service was good. beds were great. shower was great! view was excellent!

i didn't use the gym or pool facilities but those looked inviting too

too many kids in the pool splashing around so we couldn't swim (would have liked if there was someone

the pool was frigid. the kids only stayed in for 10 minutes because it was, “too cold”!

gym was new and clean, great variety of

didn't have time for breakfast

wish the spa would have been open on sunday and monday but i understand that these types of businesses

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate bar on the lower level as well

we ordered room service from the 1890 restaurant at the hotel

spacious and well equipped rooms, with basic kitchen appliances

rooms were large with a full kitchen

the room kitchen

the room was very big and we liked that it also had a couch and a small kitchen!

pool could've been outdoors, well, not in cleveland ohio. sorry

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

liked everything about the property from the room to the daily breakfast

clean. convenient. friendly. awesome free breakfast!

the pool was not working for the kids

pool and spa was under maintenance. but i didn t think it would be open after the pandemic

good breakfast with lots of choices and friendly staff

we went down to the bar to have a few drinks and the bartender was friendly and professional

supervision on pool of other children , no adult time kids splashing everywhere even in hot tub

no room service no room clean daily

you have to pay for wifi as while, not worth spending any of your money on this hotel

pool and gym were unsanitary

i made a request for early check in and we were given such an attitude about it even though we said we were

the breakfast was fresh, hot, and had a variety of options for hot and cold items

i didn't use the swimming pool but i saw kids were having fun

the pool and hot tub were both great (my kids used them every evening

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

the pool was very very cold!

i loved the kitchen option, bathroom & amenities were nice

was great having a kitchen in our room

nice kitchen area with pots, plates and utensils

no breakfast, no pool in which you advertised online

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the rood top bar is an experience and i loved

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the amenities such as the roof top bar and downstairs restaurant were out of this world

the vault bar was the best bar i have ever been to

breakfast offered by the hotel and the restaurant attached service was terriable, waited 15 minutes

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

breakfast hours started at 8:30am. we checked out of our room at 8am.

staff from the front desk, to room service to maid service

try breakfast was wonderful!! atmosphere was great!

drinks on fridays and saturdays evenings and pool tables i like the way the room was set up

could use more parking

the breakfast chef was over the top

room and pool

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they were very loud and ruff playing with each other

my kids slept on the floor

much and clean it was and how you all were packed there was still parking for all the guests amazing i will definitely stay here again

website states kids eat free, but we had to pay for my 4 year old and ourselves

would be nice to have late night room service, but there were others places that do door dash

the breakfast was not what it was advertised as. morning lady at counter was very nasty.

they offer free shuttle to and from the airport and the free breakfast was pretty decent

could definitely use some upgrades. it was fine but kids concerning after dark.

friendly staff, cheap shuttle, super comfy bed and linens.

waffles for breakfast, nice touch! free shuttle to the airport, great!

but we always got whatever we asked for cleaning wise and room service wise

they enjoyed the pool and the accomodations

it was easy to find off the highway. the room was clean upon first glance, good wifi, and cable.

the pool was closed.

good stay very clean great parking good location!

location and the breakfast

my sister left after helping me unload my kids and luggage and then left

no bacon in the breakfast bar

it was nice and quiet and the kids were very comfortable and everything was walking distance

breakfast is always good

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

location and set up with the restaurant and bar were convenient

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

the restaurant and bar was closed aswell as the pool and no breakfast was served

parking

comfortable beds nice pool

breakfast was very nice with a lot of choices

it was clean beautiful and plenty for the kids to do in the area.

breakfast

breakfast was understandably not as expected but considering the circumstances, was a great effort

no indoor pool

friendly staff. breakfast was good. comfortable bed.

they especially liked the breakfast

room was clean and comfortable check in staff had bad attitude and no help with early check in

breakfast wasn't good at all

staff. breakfast

breakfast - my kids enjoyed the waffles and fruit available

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

they dont have a pool and don't say when breakfast start and ends

early check in, very friendly staff... fresh breakfast, the pool and hot tub.

clean, great location and early check in and late checkout.

the adjacent room shower and bathroom very loud in my room, and i was under the impression of the breakfast being included

i didn't like that there was no continental breakfast.

was in a great location, the bed was comfortable, the staff were super nice / helpful and the pool was nice too

the stay was comfortable and the gym was basic

the room was smelly. the bathroom was full of hairs. the gym had damaged machines.

breakfast area was hard to find

not a place for families with kids

would have liked longer breakfast hours for the weekend

the kitchenette came in handy the location the value accept pets

it had a kitchenette area with a microwave, small fridge, and a sink

the kitchen area

very clean, blankets and comforters clearly not washed frequently, light bulb in kitchenette area burned

room had a little kitchenette

the super friendly and helpful staff. the clean, comfortable and spacious room. great breakfast

the breakfast was delicious with plenty of variety

friendly staff, airport shuttle, breakfast, everything seemed new and clean.

breakfast was great and a good variety of choices each day

indoor pool—would like it if the windows could be opened in the summer months

the hotel is packed with amenities like fully stocked kitchens and free laundry

kitchen, location.

kind staff, roomy elevator, the room exceeded my expectations with a full sized fridge and kitchen

beyond that, the rooms are clean, and well-maintained, free laundry facilities, each room comes with a kitchenette, and they just put new frig & dishwashers in

love the free laundry facilities

the staff and the kitchen and lacation

breakfast could have been better

) was collecting laundry from the laundry room

grab and go breakfast which i wasn't at all expecting considering the price i paid for the room

had a room w small kitchen area and it was clean, spacious and very comfortable

hotel shuttle

thing was the pool area could use a slight make over

nice staff, clean and comfortable. good shuttle

advertised a pool and hot tub, but when we got there they said it was closed

good shuttle service

love the fact that there is a gym here

would have been nice to have a bathtub and maybe a pool for my kids, but hey, the hotel didn't smell like chlorine or mold

kids liked it and had fun playing kicker at the lobby

simple clean design. great breakfast options

my kids was able to hang out in the lobby and play games and relax. they loved it!!

dirty, pool out of order, fitness room equipment out of order, kitchen put of order

didn t work, didn t have a microwave, no real room service, mold in the bathroom in

wifi was good

hotel was quiet. elevator was pretty quick. wifi was better than neighboring properties.

walmart is across the parking lot as well as some restaurants

very clean brand new great staff working there and bar is awesome

was my birthday and i really enjoyed the wxyz the bartender was very nice and enjoyed the pool

booked because the hotel had airport shuttle as one of the amenities

pool was awesome.! room was fantastic.!

great staff, comfy beds, no pet fee (yay

great beds great breakfast

was not picked up that day- smelled great after 12 hours 5) the dryer did not work and the laundry room was dirty 6) there were cllusters of ants on the buffet table as well as the coffee

breakfast...too many breads. fruit banana & apples to limited.

nice breakfast. many options. staff was friendly too. bed was comfy.

laundry & snacks/food at front desk was a great bonus

very comfortartabe, nice indoor pool.

even though i couldn't enjoy the pool and the dinning room, it was still a great experience

very clean, comfortable bed, professional staff & nice fitness room.

the pool was closed, the bistro restaurant was closed, no breakfast, and the fitness center was limited to one person at a time

pool and hot tub being closed

the breakfast was simple, but nice

we had asked for early check in

the kitchen was

we didn't use it, the pool looked as though the bottom had not been cleaned in a while

i love the kitchenette

the pool was great

ice dispenser on one side not working and no pool info about swimming hours

nice pool but cold

cute pool, comfy bed, ac worked really well

pool always closed

kids had to sleep on the floor

i have kids they don't eat that, have to go get breakfast

did not bring my kids back for the night

i unexpectedly got a full kitchen and pull out bed

the size of the room and fu kitchen.

room service was great and most of the staff were friendly

nice to have laundry facilities and exercise gym

dinning are was wonderful & like how kids eat free at the buffet

the self service laundry was great and the shuttles to and from the hospital was great as well.

restaurant and bar are brightly lit and not cozy at all

it was very beautiful and well kept. perfectly clean! great room service too!!

room service wasn't very good - the quality and temperature of the food was poor

it was one of the hotels that had cleveland clinic shuttle service

the restaurant and bar were not very impressive and the wait staff was not attentive.

room service was amazing and prompt!

room service was quick and delicious

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

everything was great from the kindness and efficiency of the staff to the delicious breakfast and the modern, luxurious room

good i had room service

the cafe breakfast was great and so was the bar and speakeasy

hotel employees shuttle us back and forth and they are excellent

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

if you use room service it's a 22% gratuity charge and also 2

to order room service for breakfast 2 days and there were problems both days

friendly staff. clean. quiet. comfortable beds. shuttle.

pool was under maintenance and gym didn't have any cleaning wipes to wipe down machines.

pool very nice, beds comfortable, and extremely hot water in the shower

location, friendly staff, continental breakfast were all wonderful. our kids loved the hotel.

the price for the breakfast buffet was a little high.

no bacon for breakfast

very clean, very accommodating, great location with shuttle to the clinic ….

there breakfast has really nice variety and my favorite part was definitely the coffee bar 10/10 would come back in the future, me and my family had a great

outdoor kitchen with fire pit was an added bonus

their breakfast buffet was the best i’ve seen

random person off the street got into my room and stole my kids air pods, and apple chargers

my children and i love the gym was open 24 hours

free shuttle services were offered which helped take away some of the stress

being near hospital & having shuttle was essential

coffee in the room, gym and pool available, free shuttle service breakfast available

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

decent breakfast

she was able to accommodate an early check in for us

the bar was closed

staff was excellent, let us do an early check in, we arrived early fro out of town

from the hotel desk clerks to the fabulous guy bar tending and the maids - all very nice

doors close loud (not good) heard the upstairs quest either there dogs running around or kids

amazing location, staff were very friendly and helpful, pool and workout room were great.

needed an early check in for meeting

a touch too much chlorine in the pool = burny eyes for the littles

no bar or restaurant

breakfast is free and there are both hot and cold options

was happy to be able to workout in gym and thankful for the coffee and bagged breakfast snacks during covid

breakfast was great

the hot breakfast was great. we used the breakfast area for a sit down dinner one night.

breakfast was a helpful plus

convenient location to lake. room to park boat. friendly staff

told there was a laundry room on the 3rd floor

i liked that the pet fee was only $25 and i had access to the outdoors where it was well-lit.

staff, cookies and the pool

we were on the ground floor and near the pool

towels, room felt dirty and needed remodeled, woman was screaming loudly in room below, kids in gym unsupervised after 10pm

there's a nice living area, kitchen area and it's overall very spacious

the next morning, one of the cleaning staff placed a big laundry cart at the entrance of my room so i couldn’t get out

clean rooms. the staff did a great job of accommodating my request for early check in.

loved the way out room didnt feel like a typical hotel room, kitchen, fireplace, etc

dont plan on clean laundry

a lot of space, including a big living room and a full kitchen

kitchen

it is nothing fancy but very lean and my room had a kitchenette and was quite spacious

the full sized refrigerator and freezer. loved the kitchen and dishwasher

that it had a kitchen and the staff was nice and i was able to check in before 3pm

pool and hot tub is an added treat

clean, close to the interstate,close to rosewood grill , close to the gym for my recert classes.

the breakfast was really good and the bed was extremely comfy.

location was close to food and stores. the breakfast was good also.

this hotel has a great breakfast and pool

laundry, parking, dining locations are convenient and meet my needs

uncarpeted no early check in, kind of sour man from india or pakistan on desk

food/gas nearby as well as continental breakfast

breakfast was awesome

the breakfast was horrible, but the food was available all day and night—food like juice, cereal,

although the breakfast area was open at all times, it was minimal

breakfast was simple but good

of black substance on it which followed us around to the hard floor, both in the bathroom and kitchen, a little

reached late night and i was given with a room where we encountered several roaches in the kitchen area and also the beds were not clean

also breakfast was excellent

spacious room with full kitchen and a better bed.

good easy to get to location easy on and off the highway lots of amenities bar in the lobby

another patron was very rude over laundry facilities and called me many names and nothing was done about it

clean room. good hvac control. excellent breakfast if you get there early. lots of parking.

the staff was super nice! room was very clean! breakfast was wonderful! best booking yet!!

the on-site parking and location was also convenient

there is a small gym and a pool for guests to use

the beds were comfortable, the rooms were nice. the pool was pretty big, good breakfast.

clean rooms. guest laundry operational.

i didnt have enough time to use the pool

breakfast was good and the location of the hotel was great for where i needed to travel to.

pool was a little too cold! but still got in!!!

breakfast was good and the pool was fun staff was great

swimming pool

it was a great facility but unfortunately their breakfast bar was outdated and they had cooking ware that should be replaced you could tell it was

pool and breakfast closed.

waffles ware surprisingly really good breakfast was amazing rooms ware clean and comfortable