the staff were awesome, room was great and breakfast and the pool were good as well

the coffee could have been better the rest of the breakfast was good

breakfast was really delicious. the food and coffee were the best we've had at a hotel

the breakfast was good, and the area was nice and clean

hot breakfast, spacious comfortable room, 24 hour fitness center

the bed sheets were fresh and the kitchen in the suite was well thought of

breakfast had fresh fruit, which was a treat. having a stocked kitchen was a real benefit.

breakfast options were plentiful with sausage, scrambled eggs, fruit, and waffles

the outdoor only pool ud83eudd79.

also didn't have breakfast, but it was probably good

breakfast was still not

coffee in room and in breakfast room could be better.

still would like to see a hot breakfast considering the usual price of the rooms.

serving breakfast in the morning with plenty of coffee and juice

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

location, courteous and professional staff as well as the free full breakfast.

breakfast was not included in price. the cafe was pricey.

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

there were only two handicap parking spaces near the front and side entrances

wanted breakfast to last a about 30 minutes longer.

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

pool and workout area

the staff was so friendly...pool guy great!!!

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

the pool and the outside area.

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast variety

excellent breakfast and friendly cheerful hostess.

breakfast was very good, room/suite blew me away on how spacious and well equipped it was.

the morning kitchen staff

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

amazingly great breakfast

breakfast was not that great.

location, price, and breakfast included!

enjoyed the breakfast

breakfast was great but what stood out the most was front desk staff

room service was a bit suspect. took three tries to get our order and it still was not correct.

fitness room was closed

not as many amenities , no room service

parking, wifi, security

price, location, cucumber water in the lobby, fitness center

pool was closed

i wish the breakfast was better quality. it's too average for how amazing my stay was!

delicious breakfast. friendly staff. clean and comfortable room.

the breakfast was greatly appreciated

room was clean, well laid out, and bed was comfy, loved the stocked kitchenette and the comfy sitting room

room was great-great location, quiet, friendly staff, nice kitchen

fitness room was good

only thing for me that could use an upgrade is the fitness center

walkway not shoveled, so i shoveled it myself fitness center left a lot to be desired

need some dishes in the kitchenette.

friendly staff and great common spaces for family to hang out late night after kids were

overall the hotel was great for the value. kids had a blast.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

swimming pool for my kids.

was nice clean and staff was really friendly and the bar was nice and breakfast was out of this

food at the restuarant was always well prepared pool exercise room were always clean and stocked

happy hour great breakfast bar with more than most

enjoyed everything but pool was a bit cold for kids/wife.

also housekeeping felt that it was ok to sit the dishes that my room service came in outside of my door and leave it there all weekend: for 200+ dollars a night i

at 7pm and didn t open until 12noon the next day and we didn t get a chance to swim so the kids were very disappointed in that part

even let us stay in the pool longer, my kids loved that

if you're traveling, you want to at least get in the jacuzzi and let the kids swim to tire them out

i love there pool and jacuzzi!

it was close to the freeway, shopping plazas, quiet not crowded,ample amount of parking,allowed pets

area and all day coffee and tea ud83dudc9a very excited there was a hot tub by the swimming pool ud83dudc99 when i entered the room was pleasantly surprised to see a welcoming message with my

absolutely loved the large gym

clean as usual. great staff. great breakfast.

so much so, the gym smelled like it, and it gave me a headache

breakfast was very good. room was clean. we enjoyed the pool and gym. very convenient location.

the “breakfast bar.”

the kitchen

the size of the kitchen

they allowed me an early check in after a long trip into town

breakfast was light, not what i expected

smell and cleanliness, pool table, places to lounge and talk, the bar and live music !

aloft was clean and comfortable. great location for us to visit family and get to the gym.

breakfast & pool.

having access to the pool, bar and pool table offers a very nice touch

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

only wish hotel bar was open for a night cap.

the lobby bar was a bonus

bar attendee was awesome, felt as if i was in the

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

the 5:30 kickback & the breakfast are great

it was clean and they have hot breakfast and they feed you dinner

some without masks in the lobby and elevators, kids with no shoes on leaving the pool

the younger kids took over the hot tub

loved the hot tub and pool

there was no hot tub, pool was chilly

comfortability and the pool

the fact the pool could be warmer haha

have had a larger pool area and it could have been slightly cleaner

liked the pool. the brunch buffet was great and the staff were friendly and professional.

the spa bath had hairs and a ring on it

the spa tub was nice and for the price of the room we were happy with it.

drain plug was tricky on spa tub!!

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

pool was not open

fact that there was no pool and i couldn't speak to the housekeepers because they didn't speak

unfortunately they are shutting down the pool

no water pressure a little expensive for the size and accessibility to room no pool.

pool was not available even though it was advertised. lack of furniture in the room.

they didn't have a free continental breakfast

free self parking. breakfast items were pricey and we did not eat there.

should include a complimentary light breakfast. even red roof inn does that.

breakfast awesome. location tucked away

wish i had known about the gym thought there was just a pool.

being near hospital & having shuttle was essential

free shuttle services were offered which helped take away some of the stress

beds were very comfortable and that we had free shuttle service!!

it had great facilities, including 24/7 gym, breakfast...

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

she was able to accommodate an early check in for us

the bar was closed

paying for parking. breakfast was just ok.

we did call room service and the front desk for extra towels and they never brought them.

breakfast: beautiful display

the gym equipment was broken and the overall building felt very dated

room was clean and comfortable, parking was well lit and secure, and the shuttle service was friendly and prompt

shuttle service to the cleveland clinic or restaurants

friendly staff. clean. quiet. comfortable beds. shuttle.

it s walking distance to clevelnad clinic but they do have a courtesy shuttle that runs on the 1/2 hour

close to cleveland clinic and university circle and free breakfast

help us arrange shuttle bus pick up to cleveland clinic

that is had a bar and a pool

we got in late, but the bar and kitchen was still open so we could have dinner

their breakfast buffet was the best i’ve seen

the breakfast buffet on the 14th floor was exceptional

the cafe breakfast was great and so was the bar and speakeasy

room service was exceptional and the bathrooms are huge and nice.

excellent location, amenities, room service and staff was very helpful!

good i had room service

also, for folks visiting/staying for cleveland clinic affairs, there's a shuttle

it's difficult to get room service to answer their phone.

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

parking, the room service menu, and lack of amenities

convenient with laundry and gym room

room was clean, bed and pillows comfortable. i used the little gym

found long hair ) as often as it needed to be

gym, beds were very comfy.

network connection

the bar and restaurant menus give lots of options for all budgets

love their gym, spacious and clean

woke up the kids and us both… after 3 hours of loud music and significant screaming from the room next door

i liked how i could do laundry at any time

clean and efficient gym

sheets weren’t changed they had stains, no shampoo, the area was super loud, kids running in the hallways, to many unknown people just parking and leaving probably parties, we

the breakfast was delicious

breakfast was healthy, and light; not too many options

the location was great for cleveland & the surrounding area. breakfast was simple and good.

so went down to the breakfast they provide with the room

breakfast and courteous staff

indoor pool, comfy couch, laundry, friendly and helpful staff!

pool was not the cleanest...

pool. available coffee.

but i need to comment that i noticed the staff refilling the coffee pots in the lobby during breakfast by carrying open top pitcher (water pitchers) brimming with hot

was nothing that i did not like the eat area is small so on sunday when every one was leaving breakfast was very crowded and not enough places to sit so we ate in our room but that was not much

staff, rooms, pool we're all awesome! breakfast was good!

good breakfast. didn't use gym or pool. room was clean

breakfast had great options and clean tables, etc

breakfast was good. location very good.

breakfast was good but if you are eating anytime after 0900, you're out of luck.

the breakfast was perfect, fresh and tasty

breakfast didn

loved the shower and kitchen

the breakfast was super

i like the pool i like that it was breakfast.

r example, the hide-a-bed did not have sheets, we didn’t have enough towels, ), and the kitchen was not “fully stocked” as mentioned in the room description

i liked having a sitting area and kitchenette

the breakfast could have been better.

also, the breakfast was fabulous

free shuttle service to the cleveland clinic

the 2 nights and maid walked into our room both mornings even on the last day when i asked for a late check

the room was smelly. the bathroom was full of hairs. the gym had damaged machines.

breakfast area was hard to find

the breakfast item availability and quality was wonderful

pool and gym were well

service has to be asked for as do extra towels, which we ended up having to go through the clean laundry to find

kids loved the pool

early check in and never heard back from the hotel

not working, went down to pool for a short time, water was cold, and there was a family with 3/4 kids, they were

location was perfect… gym worked great for my nephews

the breakfast was great everything was wonderful the staff and the hotel

great location, great facilities, great dinner and breakfast, and the staff was outstanding

the pool wasn’t open

breakfast, gym, friendly hotel staff / front desk

every person we encountered from wait staff, bar tenders to housekeeping staff were amazing

the rood top bar is an experience and i loved

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

vault bar not open on sunday

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the rooms, the restaurant, room service. the cost

the lobby and gym are nice

rkers' downtown and josh was a great bartender and shared places we

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

towels were worn. no room service done yet when we got back sunday afternoon.

gym was great too

could have been some toast with the breakfast buffet

good gym

it was our first time adding the breakfast to the reservation and it was worth it

the hotel was very clean, bar and food was great.

suite had a lot of room for family with kids

morning breakfast was very good

some of our friends said it was loud at night in the hallways with kids running

staff, location, breakfast, gym and cleanliness of hotel was great.

also my kids were disappointed by the lack of a

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

great location. large room with kitchen. hot breakfast provided

hotel bar area was relaxing

breakfast was full and fresh with the nicest kitchen lady

location .. size of room perfect for number of guests .. breakfast delicious ..

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

kids slept like rocks on the beds all night

very clean grounds, super nice staff, amazing view, comfortable beds. great bar & location!

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

the restaurant and bar was closed aswell as the pool and no breakfast was served

kids slept like rocks on the beds all night

room service breakfast and coffee were meh, but rising star coffee in the arcade was the best!

rooms are fine -beds comfortable -full service bar and restaurant

we had room service bring me a drink, my daughter and i went to the restaurant and had pizza

breakfast prices. we have 3 kids, a family of 5.

hotel was easy to access, valet parking was easy and convenient, and the cleveland arcade had a spa for some decent pampering

loh and behold i did not like the unlit parking lot because

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

a lot of things were broken ie pancake machine at breakfast, hot tub, sauna

more variety in breakfast.

almost missed the breakfast on the second day

early check in, cocktail hour and breakfast and location to r& r hof

complete breakfast buffet and kick back evening food options along with indoor pool and onsite laundry made

i didn't use the swimming pool but i saw kids were having fun

the breakfast had a lot of options to choose from. area was very nice.

oo and let's not forget that great hottub and pool would 100000000% stay

pool was not open.

could not use pool.

staff was very friendly, hotel was clean, room was good size. breakfast was wonderful.

staff was nice and breakfast was perfect

wish indoor pool was open

also we had kids with us and did not want to sit in lobby after she said it's a 2 page waiting list

the bar menu for main course meals

the gym was phenomenal

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

spa as

the fitness center was also dated and quite small

no fitness center

absolutely a fantastic experience. from the check in to the late check out perfect

disappointed that pool and fitness center were under renovation.

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

nice corner view breakfast was excellent

in room breakfast was excellent

good gym.

too many kids in the pool splashing around so we couldn't swim

friendly staff and pool hours.

pool but really everything

view was amazing from our room snd the pool was perfect

breakfast was better than the typical 'continental' you're used to

clean room and decent (standard) breakfast

very clean very roomy and very comfortable the staff was excellent and we enjoyed the continental breakfast

wish they still had the waffles and all the rest of the breakfast that they used to have

breakfast could be better. location is great

comfortable beds, clean room, quiet, breakfast, friendly staff

clean and comfortable. the gym was nice. restaurant was great for dinner even at 8pm.

like breakfast

that we had to pay extra for breakfast

bar tender in the little side bar was great and knowledgeable about the area

small kitchen in the unit with a larger refrigerator, everything was in good order

the room was clean and the kitchenette was well stocked with any dishes or cook wear i could need

the fact that a small kitchen was available for our use.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every

having a kitchen was very convenient

staff didn t know about bar hours

wifi was not secure, very slow or non existent connection

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

amazing gym, bar and breakfast!

room service took an hour and a half

breakfast is delicious, staff is very helpful

and my wifi never got connected

parking

they also had a pool and small gym

breakfast was not cooked to order nor was there room service available

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks available at the market

i like that we can open the window for fresh air. also like the laundry facilities.

the pool was closed

breakfast bar attendant

the pool was nice

the breakfast buffet was great and snacks and beverages near the

the pool was not working for the kids

an ok breakfast to get us on our way

kids loved the trundle bed

the staff were incredibly helpful and friendly. the pool was great for the kids.

was large very comfortable beds- great breakfast and we were able to extend our checkout

when i went down to buy one of the cookies they sell at the front desk, she ran back to the kitchen to get a fresh baked one instead

room offered kitchenette.

breakfast was terrible

lovely room, free breakfast

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

wifi was sketchy

staff was friendly, & breakfast was great

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

pool was nice

nice kitchen area with pots, plates and utensils

pool is advertised and was the main reason to stay, i'm a nurse and just wanted a nice environment

24/7 free laundry, bet was comfy and decent shower

the pool was very very cold!

my room was comfortable and very clean, i liked the kitchenette.

full kitchen, accessible shower, location and first floor room, breakfast buffet

very clean helpful very great customer service fresh breakfast everything was very nice

pool closed when restrictions lifted in ohio. bag breakfast terrible.

breakfast was good

we did not get to use the pool or kitchen inside the room

is no food service but a complete kitchen for any one to use

is no breakfast, just a communal kitchen

the bed is super comfortable and i loved having a deep whirl pool tub in our private bathroom

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and dining room, so i could have a light meal

no room service.

very clean and tidy rooms. rooms have all needed amenities. plenty of parking.

pool is amazing and huge

a quality workout in the indoor pool & fitness center

website states kids eat free, but we had to pay for my 4 year old and ourselves

lot of door slamming in the building, dogs barking, and kids running and playing loudly after

good breakfast

location, breakfast, nice and comfortable room

a bigger breakfast would be great

breakfast selection was small

no indoor pool

the breakfast was really good

pool wasn’t operational

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

room was clean and comfortable check in staff had bad attitude and no help with early check in

in refillable container like some gyms

and the long walk to my room had me thinking about a change room request but i figured our tge parking situation that put me very close to my room

free wifi, no breakfast, rooms were dark/dim whole hotel outdated location mediocre not worth the price

all around positive experience besides the cops in parking lot all day that part makes me wonder if this location is ok but i haven't seen any

also, the restaurant on site didn t answer the room service

was told that they had pool and fitness center . both were closed

pool was unusable

tub not operational, (was really looking forward to a hot tub), pool water was cloudy, elevator doors shut too quickly, exterior room windows were very dirty, didn

there is also a gym and an indoor pool which was nice

staff is really nice help me when i need it nice rooms are nice and clean had nice little breakfast

convenient layout to parking lot and pet friendly rooms

sofa bed had a bar underneath mattress that could be felt while sleeping

nice bar, with a very personable bar tender

pool was small and better pillows would be nice

restaurant and bar in house

no bar or lounge for a cocktail on site.

dining area and staff were fantastic. coffee bar in morning was great.

arrived late due to a long road trip and both the room service and pool area were already closed (9pm)

the breakfast bar and bar but i understand due to the covid

downside of staying with covid restrictions- pool is closed, no daily room cleaning so trash and dirty linens need to be left outside of door,

also, the breakfast wasn’t anything to write home about

we even ask to do a late check out because of an issue with my daughter surgery and they let us at no extra cost

if they offer breakfast could be better

no waffle maker for breakfast

refunded my money when laundry room wasn’t stocked w/ soap

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

the breakfast selection was small

the breakfast

the early check in/late check out

there is even a free breakfast in the morning

complimentary breakfast was good and

pool closed

location and it had access to laundry machines.

the cold pool

kathy, who handled the breakfast on our saturday and sunday morning there(5/19 and 5/20/18), was an absolute joy to know

hotel employee was very nice breakfast was good room very clean

we also very much appreciate the hotel allowing dogs and not charging a pet fee

the pool area was a great we had it all to ourselves

the pool had to much clorine

loved the gym and spa staff were really nice and helpful

noticed someone (attendant) folding laundry

also, indoor pool and hot tub

breakfast was excellent

the pool being cold after i called and checked first!

we have stayed here several times it’s very convenient to the highway and the casinos

seating for breakfast buffet, it was pretty busy that morning

the breakfast was an actual,

an extra bonus was a swimming pool, the postage stamp size fitness room that met all of my needs, a hot breakfast with many options, and the staff who were

breakfast was very good

i loved the pool & work out room

our spa experiences, our meals at the cabin, and our accommodations at the resort were all amazing

easy reservations for spa services

the parking lot was dark along with the walkway

it was a peaceful experience overall, and extremely convenient to have the spa and restaurant all inside one location

we also booked spa treatments and they were fabulous

do a lot of traveling and enjoyed having a hot breakfast

pool was cold and was a bit salty

great breakfast, warm pool, very comfortable beds. would recommend!

breakfast was great! love the pancake machine. staff and facility were great.

no pool open yet

parking

for visiting hiram college; hotel has a bar & restaurant

ry important

swimming pool equipment was a little old fashioned.

the pool and sauna were absolutely perfect