the location was great for cleveland & the surrounding area. breakfast was simple and good.

breakfast was healthy, and light; not too many options

so went down to the breakfast they provide with the room

the breakfast was delicious

next mcd for. breakfast

location, breakfast was fine

i love having the option for a late check out for a minimal fee too

the only minor complaint was that breakfast was rather limited to cinnamon rolls, coffee and tea, and juice

breakfasts. was out due covid

the swimming pool wasn t open

breakfast was amazing fresh fruit and plenty of variety of breakfast foods i was allowed to have a

excellent staff and clean room. free coffee and tea. good pool and gym.

convenient to family. decent gym

pool, 24hr gym, courteous and friendly staff.

the kitchenette was very helpful!!

remodeled room, kitchen outstanding, best value in budget motel.

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

love the fact that is has a kitchen area and also has a place for coats … it’s like a little house all in one

the kitchen had a full sized refrigerator, microwave, and two burners

wound be great to have breakfast included in the cost for our stay

parking also older lady at the front desk rude as ever

yes it's was no breakfast in the morning

cart to transport luggage when i got here and due to corona virus, the gym wasn t open

the only thing i want to improve, is the gym but the rest of it is very nice.

pool was closed

pool unavailable

no water pressure a little expensive for the size and accessibility to room no pool.

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed, the light for the pool shone right in our room causing it to be very bright all

pool was not available even though it was advertised. lack of furniture in the room.

the spa tub was nice and for the price of the room we were happy with it.

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

the tub and spa was dirty

the spa bath had hairs and a ring on it

room service was great

the breakfast was excellent!

outdated decor. smaller space than usual. tight parking. terrible iron in the room.

clean, the staff were very nice in person and over the phone, location was easy to find with good parking

the pool was in the front of the building and not in the back

front desk the owner or manager was very disrespectful towards kids it was dirty no one told me it was a extra deposit

the hot tub didn't work and the lady doing breakfast was rude to kids and

they gave me fresh towels good room service.

parking lot

couldn't use the laundry facilities

pool and workout area

pool and hot tub hours

pool was small and jacuzzi was broke!! pool had like 25 kids in it and no towels

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

also,at one point very loud kids at pool un attented by a parent for long periods at a time n all hours even at 630 am

blinds let in the parking lot lights at night and the morning sun super early

no bar to hang clothes on in closet no water pressure, lukewarm water phone did not work when we

old school italian restaurant on the first floor--- decent food & friendly bar staff

location, courteous and professional staff as well as the free full breakfast.

wonderful renovation; dining room breakfast was amazing

morning breakfast were sufficient

fruits,cereal and bagels for the price of the room i thought they would offer more of a hot breakfast

it was very clean, had a great breakfast and the pool was sparkling clean too.

breakfast could have been refreshed and refilled

good breakfast

room and breakfast

of food selections hours for breakfast the manager stepped in and got our room ready after waiting 15-20 minutes

i. like the breakfast i like the whirlpool and i.like the exercise room

breakfast good and staff very helpful

breakfast included in the room price and the beds were very comfortable

coffee in room and in breakfast room could be better.

still would like to see a hot breakfast considering the usual price of the rooms.

kitchen in the room

the gym was great

woman who served breakfast was cheerful, warm, and helpful, and make me want to come back just to see her

breakfast was best i've had

breakfast was very good

the breakfast was amazing

an extra bonus was a swimming pool, the postage stamp size fitness room that met all of my needs, a hot breakfast with many

complimentary breakfast and the pool.

breakfast was great! love the pancake machine. staff and facility were great.

perfect location, breakfast buffet was fabulous, staff was wonderful!

breakfast was fine but not exceptional.

no pool open yet

how the he'll is it ok to use their gym with people sweating all aver and not a pool

we sat at the bar on the 1st floor and conversed with the owner how the property was acquired and all the

very welcoming right from check in. clean facility, great bar area, breakfast was very good.

all the staff members were very friendly, and there is plenty of free parking on the property

the elevator and poor wifi

the breakfast was very good and rich

we loved the jacuzzi tub and the indoor pool

tess, the supervisor was nice to give us an early check in as well as a late check out during our stay

it had kitchenette with everything to use to cook

the bed sheets were fresh and the kitchen in the suite was well thought of

price was great it was clean and staff was great,great breakfast

the pool closed but not their fault

loved the pool and the ease of walking to all the shops and restaurants

the breakfast was good, and the area was nice and clean

breakfast was really delicious. the food and coffee were the best we've had at a hotel

breakfast was ok but could add bagels and cream cheese

courteous and most helpful staff. excellent amenities in the room including a kitchen.

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

the kitchen area was great and helpful also i was on the first

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast variety

location, price, and breakfast included!

breakfast

breakfast was not that great.

breakfast was great but what stood out the most was front desk staff

amazingly great breakfast

the halls were quiet at night and breakfast was delicious

continental breakfast was great! staff always courteous and friendly.

the room service the room itself was amazing

wifi issues, not getting soap and shampoo refills, fire alarm goes off, surly employees

breakfast quality was great

room had a broken leg, no breakfast available due to covid but we were able to use the in-room kitchen to cook our

proximity to work convenience of kitchen

need some dishes in the kitchenette.

no fitness center or pool, wifi was intermittent

i liked the kitchen and they offer you the items you need just like a home experience

the front desk clerks the room attendant the cooks in the kitchen

we didn't eat breakfast. we preferred to sleep late. i don't know where it was located.

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

breakfast: eggs were imitation. no fresh waffles

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

front desk helpful, plenty parking, pricing good , reflecting state of accomm

outside a lot of parking lots, some green and nice flowers

parking easy

second, the wifi really worked

room was clean and all rooms are parking lot accessible.

very clean and the kids had fun in the swimming pool.

enjoy were the mattresses of both the bed in our room in addition to the let out bed for our kids

was there for business and the hotel didnt have a wifi service

we wish the pool was a little larger.

enjoyed everything but pool was a bit cold for kids/wife.

i don't like that there isn't a grab and go breakfast as advertised, the coffee is good though.

laundry service on site

breakfast was grab and go. not many options.

breakfast was light, not what i expected

laundry out of order, no hot water, tub slow draining, and a short in the electrical

) pool/breakfast area crowded with unsupervised kids (where are the parents

we loved the hot tub and being able to enjoy a pool during these cold months

pool area was nice but hectic with a lot of activity from kids

nice continental breakfast

pool not opening at 9

only wish hotel bar was open for a night cap.

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

bar attendee was awesome, felt as if i was in the

not free or particularly good; bar minimal & not friendly

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of families in the lobby when we checked

room was clean and prepared upon arrival. i had my kids with me and staff was very understanding

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

gave us a late check out which saved the day as our plans were changed unexpectedly and i am so thankful

we did call room service and the front desk for extra towels and they never brought them.

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

nice bar and exceptional garden space

as with many accommodations nowadays, no daily room service

very clean, spacious units breakfast buffet had many options and the food was delicious

loved the hot tub and pool

t believe the hot & cold breakfast with juice and the meat/veggies/pasta/alcohol evening happy time

location of the breakfast was alright selection of ingredients was good….. no complaints

the pool and hot tub was a lot of fun and an extra bonus i would say

free shuttle services were offered which helped take away some of the stress

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

my children and i love the gym was open 24 hours

it had great facilities, including 24/7 gym, breakfast...

coffee in the room, gym and pool available, free shuttle service breakfast available

the hotel restaurant was open and the gym

there was no hot tub, pool was chilly

the pool and gym were nice facilities.

had to leave before breakfast, but the bar service saturday was great

nice pool and gym area.

very clean, very accommodating, great location with shuttle to the clinic ….

weren't enough dishes in the kitchenette for two

lobby always had coffee and cold water, and a shuttle bus

they were very accommodating about late check out and anything we needed

full kitchen, two queens, sleeper sofa, huge bathroom, desk, peninsula

breakfast was great. the shuttle was a life saver.

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

the wedding venue stage and bar area

location .. amenities .. bed comfort .. early check in ..

we also did room service for

breakfast could have been having slightly more variation

both restaurants plus room service were top notch

we stayed at the hotel for almost a week, and it also offers a complimentary shuttle to the fairfax market, which is owned by the cleveland clinic

room service was quick and delicious

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

the restaurant was excellent and the bar was nice

close to cleveland clinic and the shuttle came everyday

the restaurant and bar were not very impressive and the wait staff was not attentive.

suite, wonderful facility, free shuttle to cleveland clinic would stay there again in a heartbeat

it's difficult to get room service to answer their phone.

very close to cleveland clinic. shuttle service runs every 15 minutes from hotel to hospital.

exercise room and pool great, clean, and available

we we re able to get early check in and late check out which was a huge help and the staff is polite and friendly

sauna needs to hav tint on window bcuz lil kids be in there swimming,

network connection

very clean, and very clean laundry,

we only had 1 large towel in our room - 2 adults and 2 kids…would expect more for a standard room

stay,clean room,friendly staff,,breakfast well stocked

allowed early check in. the room was spacious, clean and quiet. free parking.

my boys played with during breakfast, didn’t seem as if the staff liked this as they asked by kids to “be quite”

plus we was able to get early check in and late check out so that’s a major plus

location, comfortable beds and great breakfast selection.

also the shuttle service to cleveland clinic hospital is god sent

plus we was able to get early check in and late check out so that’s a major plus

breakfast was super: well stocked, big variety, tasty

was extremely comfortable and the breakfast was excellent

there were lots of kids there for a tournament

pool was crowded with kids during our entire stay. day & night.

breakfast was really good

room, swimming pool, staff, breakfast, location

really nice that the pool has 'adults only' times and that guests receive a discount at nearby restaurants

good breakfast. didn't use gym or pool. room was clean

i would like to comment that there were two areas for the breakfast, if my son didn't sit down on the other side to save us a seat i wouldn't have known

pool was spotless and excellent for my needs in use of the pool

was nothing that i did not like the eat area is small so on sunday when every one was leaving breakfast was very crowded and not enough places to sit so we ate in our room but that was not much

i didn't like that there was no continental breakfast.

great gym

hot tub, pool and sauna were amazing

breakfast, gym, friendly hotel staff / front desk

breakfast was tasty too

i was accommodated with early and late check out

barbra asked for a mention for the kitchen

a full sized refrigerator is very nice, along with a full kitchen set

the shower was huge and i loved the little kitchen the room came with

the breakfast was perfect, fresh and tasty

the staff, location, pool & breakfast

the property had a pool and fitness center, which we utilized

the pool could of been warmer,need more parking but other then that everything was wonderful

the fact that there was a kitchen along with utensils & plates, etc.

i like the pool i like that it was breakfast.

small indoor pool

ate in the bar restaurant at the hotel before the game and had one of the best chicken sandwich i ve had in

the pool wasn't clean

we didn't utilize the pool or breakfast when we were there so i can't speak for that

no room service no room clean daily

a lot of nice venues in hotel. gym was great. great location.

the rood top bar is an experience and i loved

the amenities such as the roof top bar and downstairs restaurant were out of this world

vault bar not open on sunday

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the gym wasn t the best

gym was spacious and clean

staff from the front desk, to room service to maid service

only complaint would be that the mini bar had no options in it

our room was not ready, and we headed to the bar attached to the hotel

clean and good breakfast

the location, staff, cleanliness, and the breakfast were all perfect.

it was nice and quiet and the kids were very comfortable and everything was walking distance

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

to many young kids

i had to leave early and was not able to have breakfast - next time.

nope had some drinks at the bar and that was also very nice

no room service

the gym i loved, staff was very good bobby the valet was excellent

we couldn't cast disney+ for our kids, towels could be a little bigger

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

a very surprised that i had to pay for breakfast

gym was great too

the hotel was very clean, bar and food was great.

very close to guardians stadium. great bar/breakfast restaurant. friendly staff

great hot breakfast, nice little bar, valet parking

male staff member at bar during dinner snack time was rude

i made a request for early check in and we were given such an attitude about it even though we said we were

the breakfast was fresh, hot, and had a variety of options for hot and cold items

my kids enjoyed the fitness room

the friendly and helpful staff, the location within walking distance of many attractions, the pool and hot tub, the overall look of the hotel, and the free evening kickback and morning

early check in, friendly staff, location.

we were allowed an early check in.

hotel bar area was relaxing

had called three times requesting early check in, room wasn’t ready after being assured it would be

also only one bottle of shampoo and one bar soap for occupancy of two people

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

also the breakfast room service was delicious

dim lighting, no signage indicating it was a pool, where was the gym, etc.

staff was great. we requested early check in and they were able to accommodate.

beds were too soft. no microwave in the room. basic wifi to check email was bad

with so many people, front desk and bar seemed to need more staffing

they also had to wrangle all of the hockey kids the parents never watch

the gym was phenomenal

the gym was amazing!!!!

did not like the behavior of the room service employee, and there are not many facilities services, as well as the cleanliness of

room service was slow- quoted 30 minutes, received food over an hour later

oken glass, sick kids, etc) which was very appreciated

gym was laid out in a bit of a complicated manner and, since it was busy, it was hard to do a

room service is a must if you stay the breakfast was delicious

nice room, everything as expected. kids had so much fun in the pool!

they even gave us an early check in which was great

absolutely a fantastic experience. from the check in to the late check out perfect

joe at the bar was exceptional...location was key..they got us an early check in as requested.

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

requested a early check in, a month before my stay

nice corner view breakfast was excellent

in room breakfast was excellent

i could not connect through the ethernet cable provided in my room or through the wifi and i was confused as to why a ethernet cord was provided for connection but when i would try

the gym closed at 5 pm on a sunday which was a bummer

no beverages in room room service starts at 11 am so you have to walk downstairs

the location and the room service was great.

late check out allowed us to sleep in and not feel rushed

love the inn with access to a full kitchen

is no food service but a complete kitchen for any one to use

beautiful building, cozy room, amazing location, kitchen available for use!

is no breakfast, just a communal kitchen

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

whirlpool and swimming pool was below average

i love the free drinks and snacks, and the included breakfast was great.

love the manager special along with the breakfast

try breakfast was wonderful!! atmosphere was great!

wifi is not really free and is not easy to get on. a lot of lobby noise in the living room area.

we booked the room to have alone time away from the kids at home

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks available at the market

smelled fresh , very clean and quiet despite all the kids because of pool

the pool was nice

the pool.

good - many restraurants close - very warm staff - king room was great, perfect for business - gym and pool available if

your services such as room service, 24hr gym, pool hrs

was large very comfortable beds- great breakfast and we were able to extend our checkout

nice room with mini kitchen and living room

gym

wifi was slow and unreliable for a business traveler

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

very clean. comfortable bed. nice shower. friendly, helpful staff. nice breakfast choices.

breakfast was delicious, it was a hot breakfast and the staff was very nice

outdoor pool offered some quality relax time before some gruelling tail gating at the foo fighter concert

have a pool, dining area (closed due to covid) and basketball court

the breakfast was hot and fresh

very nice rooms . staff friendly and enjoyed the breakfast .

clean. convenient. friendly. awesome free breakfast!

pool was down. i had two small kids and that sucked

the breakfast buffet was great and snacks and beverages near the

eyes burning and some kids in out group broke out in rashes

kids loved the trundle bed

my bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals

no breakfast, no pool in which you advertised online

i loved the kitchen option, bathroom & amenities were nice

the pool is warm and the hotel is near good food and places to shop.

free laundry services, clean, spacious

en after the kids

really wasnt anything that we didn't like, we just didn't have time to check the pool out and we forgot to bring our swim suits

website states kids eat free, but we had to pay for my 4 year old and ourselves

very clean and tidy rooms. rooms have all needed amenities. plenty of parking.

parking lot

location, breakfast, nice and comfortable room

staff. breakfast

good breakfast

staff, room was excellent, breakfast was normal covid related style, safe location and value for the money

breakfast - my kids enjoyed the waffles and fruit available

the pool was under construction not that we planned on using it.

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

the breakfast was wonderful, and the young man that was in charge of it was very friendly and polite to

not take part in breakfast, but it smelled good

no indoor pool

the room service was not as good as i thought it was going to be

the pool was closed.

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

were unable to utilize the room service as your website indicated that payment could be made in cash upon arrival

the room i received was not well vacuumed and old laundry baskets were

pool was closed

wanted to use the gym - not available lacked adequate coffee and tea supplies

only problem is we booked for pool and didn’t know it was under construction

pool was closed, restaurant was closed, people partying in hallway till 2 in the morning

staff seemed inexperienced and couldn't even tell me the time the gym was open and closed

the breakfast selection was small

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

only thing i could see that could've been better is better breakfast selections

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

free breakfast in the morning was a plus

room smelled like dirty musty laundry, there were no towels

they couldn’t do my early check in and failed to tell me they had no public restrooms so i was late to my game

the gym was closed, the hallways had big fans bc of a flood

no pool but i knew that when booking.

no pool for the price i paid

cleanliness,pool,gym

hotel was clean, staff was friendly and my kids enjoyed the indoor pool.

pool is open with restrictions

they have a restaurant and a bar on site with great food

the pool and hot tub were really nice