), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

also had a well stocked kitchen to share and lovely living and dining areas to relax in

the common rooms and kitchen were perfectly stocked and made for a cozy stay

is no food service but a complete kitchen for any one to use

it's unavoidable because of the corona, but i was happy if i had breakfast because it had a nice kitchen and dining room, so i could have a light meal

wifi was out.. the tv didn t work..

we were also not informed ahead of time that room service does not clean unless you stay for 7+ business days

i like having free wifi

but kitchen very clean

couldn't use pool or hot tub due to all the kids

nice corner view breakfast was excellent

in room breakfast was excellent

gym was great too

staff at headliners served an amazing breakfast

great hot breakfast, nice little bar, valet parking

loved the location, gym and beds were comfortable.

regards breakfast i went to the hotel restaurant and was very impressed with the hospitality - the

good breakfast- but less varieties

excellent breakfast

location was perfect, right next to the popular 4th street and all the restaurants/bars we wanted to go to

the included breakfast was very good, also

plenty of room, nice kitchen

convenient location, nice facility for exception that fitness center was closed

disappointed that pool and fitness center were under renovation.

i also was expecting more weights/resistance equipment in the fitness center

absolutely a fantastic experience. from the check in to the late check out perfect

joe at the bar was exceptional...location was key..they got us an early check in as requested.

a lot of nice venues in hotel. gym was great. great location.

the rood top bar is an experience and i loved

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

vault bar not open on sunday

only complaint would be that the mini bar had no options in it

everyone from the valet to the front desk to the bar and amenities were so personal but at the same time professional

staff from the front desk, to room service to maid service

and the gyms are usually great too

we ate breakfast and two dinnes/drinks while there

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

a* gym

we enjoyed our stay very much: we were particularly amazed by the size of the room and the gym

great value. great location. free wifi.

walking distance to all the restaurants and bars that we were going to that night amazing bar called chocolate bar on the lower level as well

we had room service bring me a drink, my daughter and i went to the restaurant and had pizza

it was so clean the staff was very nice and the breakfast bar was very nice

hot tub, pool and sauna were amazing

indoor pool, jacuzzi and gym

pool area could of been a little warmer as well as pool water but hot tub was great

was in a great location, the bed was comfortable, the staff were super nice / helpful and the pool was nice too

the bar closed early

late check out allowed us to sleep in and not feel rushed

bar area would be great for a breakfast buffet in the morning

wifi was not secure, very slow or non existent connection

no beverages in room room service starts at 11 am so you have to walk downstairs

very nice lobby. gym is absolutely amazing!

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

we liked the burger & bar offer. it was worth it & everything was great

they also had to wrangle all of the hockey kids the parents never watch

location great bar restaurant great

i asked about the hotel shuttle, the response was 'it goes to the hospital'

only thing i didn’t like was the gym equipment was actually down and there wasn’t a usb port for iphones other than that it was a

breakfast was great. and the room was excellent. also had shuttle to concert.

plus we was able to get early check in and late check out so that’s a major plus

a lot of different foods waffles bacon sausages muffins yogurt eggs juice coffee they also had a shuttle bus that takes you to the cleveland

oo and let's not forget that great hottub and pool would 100000000% stay

we also enjoyed the quaint bar for cocktails and the free breakfast was first rate

location, friendly staff, breakfast and happy hour and dinner

kids running down hall was very loud because of no soft surfaces.

special mention to lane harper, yunis binlunzo, kiyana wheat, lb in the restaurant bar and kathy who worked in the restaurant

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

suite had a lot of room for family with kids

no bacon in the breakfast bar

only complaint... no guide on the tv for the kids.

also my kids were disappointed by the lack of a

the hotel was very accommodating for several issues we had

nice room, everything as expected. kids had so much fun in the pool!

pool was occupied my groups of young children every time i went to use the pool. no hot tub.

ol, gym) were

the pool was frigid. the kids only stayed in for 10 minutes because it was, “too cold”!

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at 10:30 p

i had to leave early and was not able to have breakfast - next time.

fitness gym well provided and functioning

no room service

a discount or free breakfast would be a great addition to the stay

we booked the room to have alone time away from the kids at home

breakfast bar attendant

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

the pool was nice

i like that we can open the window for fresh air. also like the laundry facilities.

good - many restraurants close - very warm staff - king room was great, perfect for business - gym and pool available if

great service, good breakfast, comfortable bed and nice sitting area

when i went down to buy one of the cookies they sell at the front desk, she ran back to the kitchen to get a fresh baked one instead

i was especially grateful for the gentleman at breakfast

i liked that there was a little kitchen area in our room.

i want to clarify i taught that they have continental breakfast like others hotels but wasn't like that

no breakfast

parents should supervise their children while at the morninv breakfast nook

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with allergies to cigarette smoke

locationand the kitchen....

great breakfast. loved the evening reception...wine, cheese, crackers, etc.

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

the room was nice, very clean. the breakfast was good, and there were a lot of choices.

clean. nice staff. good breakfast

the wifi worked very well for my laptop but not on my iphone - not sure why

we loved having a big kitchen

we did not get to use the pool or kitchen inside the room

super nice and easy kitchen

living room + kitchen about 12'x20'

very nice rooms . staff friendly and enjoyed the breakfast .

a restaurant and/or bar would have been nice, especially since the weather was

roomy, comfortable room. delicious breakfast buffet. friendly, courteous staff.

kids loved the pool area

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in it

kids were running up and down the hallway until about 11 at night

my wife also took advantage of the indoor pool

pool, breakfast

although we didn't get to use the gym, i know i would've loved it too because it actually had dumbbells and not a bunch of machines

everything from check-in to room to pool

staff was very friendly and the breakfast was excellent.

had very weird policies and hidden fees confirmation sates: wifi is available in the hotel rooms and is free of charge but we were charged high speed wifi 4

there is also a $75 fee per day for wifi, parking and breakfast

you shouldn't need paid wifi to utilize

the restaurant and bar were excellent

also, charging $10 per night to park your car is a little insulting, since it is not 'in town' parking, or at an airport or resort

eyes burning and some kids in out group broke out in rashes

pool had such a strong odor of chlorine and is fairly small.

screaming in hallways , kids running around , people getting ice from ice

also pool area was not that clean

clean, convenient location, has a pool and fitness room, includes breakfast, snacks and light meals available in the evening, can

my room was comfortable and very clean, i liked the kitchenette.

the pool was very very cold!

24/7 free laundry, bet was comfy and decent shower

was great having a kitchen in our room

no breakfast, no pool in which you advertised online

the rooms was clean , the breakfast was good

sheets weren’t changed they had stains, no shampoo, the area was super loud, kids running in the hallways, to many unknown people just parking and leaving probably parties, we

facilities and services, very good breakfast and great people

love their gym, spacious and clean

clean and efficient gym

wanted to use the gym - not available lacked adequate coffee and tea supplies

and gym were closed

was told that they had pool and fitness center . both were closed

in the hallway that was falling down, hair on the bed and a shower that looked like an old gym locker room

breakfast was very empty

ample parking

i was told by desk when i checked out that they do not do room service for an overnight stay

o

only complaint we had was the bar wasn t open during our stay and neither was the coffee bar the next morning

think a little boy was having his birthday party at the facility and when i took my kids down to the pool they were very loud and ruff playing with each other

they dont have a pool and don't say when breakfast start and ends

breakfast - my kids enjoyed the waffles and fruit available

breakfast was fair

location, breakfast, nice and comfortable room

a bigger breakfast would be great

the bed was comfortable and it was nice that they served breakfast in the morning

bed was soft, breakfast was good.. no noise staff was super friendly. . great environment

room was clean and comfortable check in staff had bad attitude and no help with early check in

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

not take part in breakfast, but it smelled good

even the supervisor was dressed down in jeans, a tshirt, and gym shoes

in parking lot all day long

good stay very clean great parking good location!

room was very clean and loved the pool and exercise area

total stay for 1 night and late check out was $125

nice gym.

location to cleveland clinic and shuttle is well worth it.

network connection

no room service

sauna needs to hav tint on window bcuz lil kids be in there swimming,

and wifi, clean and comfy room, very nice and quiet area, great value compare to what you get, breakfast included (didn’t have time to try it)

decent breakfast

breakfast was a little lacking. wish there had been an egg option.

our room was clean and the waffles at the free breakfast were superb

the breakfast room was a bit small so it felt crowded.

it was very beautiful and well kept. perfectly clean! great room service too!!

room was very good and room service was excellent

the staff was over and above in having any answer we needed, the valet service was superb, and shuttle saved us so much time

close to cleveland clinic and the shuttle came everyday

thankfully we were able to get a shuttle to the food court at cleveland clinic

the breakfast

the continental breakfast sucked

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

also there was no fitness room as advertised

the early check in/late check out

the dining area and breakfast and lunch area were lovely.

breakfast bar is by far the best i have ever enjoyed during any of my many travels

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

the cafe breakfast was great and so was the bar and speakeasy

good gym. good restaurant dinner service. very efficient valet support for parking.

bar and grill staff are very friendly, and we overall enjoyed the room and stay

had issues with room service, and i wish the front desk would have mentioned to us when we checked in that they

friendly staff. clean. quiet. comfortable beds. shuttle.

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

this included reception, house cleaning, maintenance, shuttle drivers

it was very roomy. had an excellent breakfast and wonderful staff!

their breakfast buffet was the best i’ve seen

really like access to a bigger room with a kitchen

he apparently didn't have a cash box to even open any part of the bar and no light snacks available

the shuttle service is very convenient.

coffee in the room, gym and pool available, free shuttle service breakfast available

coffee in the room, gym and pool available, free shuttle service breakfast available

beds were very comfortable and that we had free shuttle service!!

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

breakfast has been going downhill for a few years. it's no longer a plus

paying for parking. breakfast was just ok.

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

she was able to accommodate an early check in for us

great staff and room service

no pool but i knew that when booking.

were fumes from the laundry pervading the entire ground floor

i loved the convenience and the ability to get shuttled to the airport! everyone was super nice!

they also have a free shuttle to the airport

cleanness, stuff, convenience to the airport, price, good breakfast choices..

pool and laundry room,

good facilities; however, what i liked the most was the customer service, from the reception, breakfast area, to those who clean the rooms

no hot tub in pool area.

convenience, clean, pool little store was nice

breakfast was wonderful

great breakfast, nice staff.

again, cleanliness was a major concern, unstocked kitchenette was an inconvenience, but the staff was pleasant

bed was super comfy everything was clean the breakfast was amazing and the staff was happy to see me and i really appreciate that

i never got to eat the breakfast but the counter guy at the front desk was great the clean rooms were great and everything

very clean. staff were all so friendly and real. and that heated pool….. spectacular!

location from airport is great and staff with early check in were very accommodating

very clean, polite staff. pool and spa both extremely clean, and warm

also, as a person who uses (or tries to use) the shower grab bars: why do hotels put them where they cannot safely be used

love the employees, love the pool and spa

the pool and hot tub were really nice

breakfast was good

breakfast was fun, the room was clean, i like the lobby appearance and the music

the clerk just said she was only there to do the laundry and wasn't very fluent in english

size accommodations for traveling family- big living space, full kitchen with loaner cookware available, and staff was helpful

weekly rates made multiole relocations easier, tgere is a gym, laundry, free breakfast and delicious coffee every morning, and many restaurants and shopping

value was outstanding. huge room with kitchen.

it had a full kitchen

only issue would be laundry area and you have to pay to clean clothes

will return perhaps when the pool is open

no oven and the pool was not open and it was take outyour own trash.

location, roomy, kitchenette, quietness

privacy and function of the room with kitchen

thought they’d have fresh breakfast but i understand that due to covid and all it wasn’t allowed at the moment but i was

the fitness room was too warm with only 2 machines.

need coin laundry inside.

he was able to find one bar in the laundry room

fitness room locked, breakfast offering mediocre

water bottles were free breakfast was included and was excellent

good shuttle service (bay 7 pickup), good bedding and linen, cleam, great breakfast, friendly staff

the breakfast was great for a free addition

clean and comfortable accommodations, friendly staff, and airport shuttle runs 24 hours.

good shuttle service (bay 7 pickup), good bedding and linen, cleam, great breakfast, friendly staff

friendly staff and the breakfast was good

clean room, nice fitness center/pool, great breakfast with variety of selections, and pleasant atmosphere

shuttle from the airport picked us up

pool area was a little cold.

pool was down for updates but looked nice

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

so my kids missed out on schooling because of it

traveling whit my kids for two nights and no microwave and fridge

had everything i need including laundry

i loved that there was no pet fee.

had to wait for them from laundry i was told

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

maybe a few more options for breakfast meat & fruit besides only sausage links and apples

also, i requested gluten-free option and lactose-free options which is why i added breakfast to the booking, was told yes in a message and then there was nothing there for me

no breakfast

u have to walk outside to go to the main lobby for breakfast

derrick at the front desk and the ladies in the breakfast area were exceptional

they had patio furniture in the pool room

very friendly staff. always smiling and offering to help. kid friendly. pool was great.

the breakfast was very good. all the staff was excellent--very helpful and friendly.

the property is billed as adults only but there were kids everywhere

suite was advertised as a fully equipped kitchen, which we were told included silverware, & dishes, etc

the kitchen area was my favorite

terrible laundry staff

breakfast could be better, but save money cooking on kitchen.

the room was equipped with a full kitchen as well

do a lot of traveling, for the area i thought the drinks at the bar were a little oner priced

it's nice and clean. free parking. safe location

bar was pleasant in the evening

gym is sparse,'restaurant/bar' doesn't stay open long, but plenty of places nearby

i used to work with a laundry company that handled yypur bedding and pillow cases n towels

would have liked them to say the pool was closed when i booked

the room kitchen

the swimming pool needs to be heated

liked the size of the refrigerator, kitchen

the gym and pool were nice and the location was great. it was clean and the price was right.

could definitely use some upgrades. it was fine but kids concerning after dark.

the shuttle takes you right to your airline

we didn't know the shuttle ran only once an hour, so the staff was kind enough to give us an off schedule ride, and

the breakfast is good and hot nice place to eat.

aren't airport shuttles after midnight, so i had to take a taxi

i also liked the gym

the hotel was beautiful! very clean and quiet. breakfast was fantastic!

the breakfast was okay. there were not all of the traditional selections usually offered.

pool was not clean

hotel was quite nice, good parking and close access to roads/freeways/airport etc

cute rooms with kitchen area

it had a kitchenette area with a microwave, small fridge, and a sink

had a small kitchen sink (though not a kitchen)

has laundry room

the kitchenette came in handy the location the value accept pets

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

loved the cozy vibe from the fireplace in the bar lounge area and my bed was super comfy

the gym was clean and equipment was a good variety

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

in hallway and someone knocking on our doors up until 11:15pm - assuming it was kids as there were a lot of families in the lobby when we checked

lots of parking

have had a larger pool area and it could have been slightly cleaner

lots of easy free parking with wide spaces

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

it s nice having a bar area so you can have a drink knowing you re not driving home.

spacious room, the kitchen was well-appointed and the location was great!

the breakfast was greatly appreciated

the space and the kitchen feature

great breakfast, great room size, very clean establishment.

no indoor pool

parking, wifi, security

smelt like trash going through the halls and kids running everywhere glad i didn t stay

breakfast was great

the halls were quiet at night and breakfast was delicious

breakfast quality was great

breakfast was great but what stood out the most was front desk staff

the location was perfect, staff was very nice, and breakfast was great.

don't know about breakfast, left before it was available

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

enjoyed the breakfast

size of the room, breakfast & location

enjoy were the mattresses of both the bed in our room in addition to the let out bed for our kids

bsite did not say anything about it being closed for renovations), a sign said sorry the pool/fitness center is closed; room smelled like marijuana; theee were 2 armed police officers in the

i didn t like that the pool close so early

the breakfast was the best in terms of selection and variety

excellent breakfast and friendly cheerful hostess.

helpful and cordial at the front desk while sunshine did a great job guiding and helping with the breakfast variety

the room was great and breakfast was awesome!

the kitchen in room, my room was right by the elevator

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

er daughters name was bronx, sorry i can’t recall her name) was v helpful and friendly the pool was very nice ( shower needs fixing) breakfast was lovely (need to be there in time as food

breakfast was ok but could add bagels and cream cheese

the coffee could have been better the rest of the breakfast was good

hot breakfast, spacious comfortable room, 24 hour fitness center

n a i didn't eat breakfast while staying there

to many kids

room could have been cleaner. kids toy left in corner, obviously not swept

absolutely loved the large gym

having to wear wristbands to the pool...but i understand the concept

) pool/breakfast area crowded with unsupervised kids (where are the parents

breakfast was light, not what i expected

everything was rite staff was cool and breakfast was great

more items to choose for breakfast

the kitchen is amazing

on site laundry

swimming pool for my kids.

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

friendly staff and great common spaces for family to hang out late night after kids were

room was great-great location, quiet, friendly staff, nice kitchen

walkway not shoveled, so i shoveled it myself fitness center left a lot to be desired

bed,kitchen

only thing for me that could use an upgrade is the fitness center

fitness room was good

having such a beautiful swimming pool and jacuzzi speaks very well of your business

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

loved the hot tub and pool

the pool was closed because kiddo vomited in it.

clean and modern lobby, gym, eatery, pool

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

bar attendee was awesome, felt as if i was in the

only wish hotel bar was open for a night cap.

not free or particularly good; bar minimal & not friendly

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

very clean, comfortable bed, professional staff & nice fitness room.

pool and hot tub being closed

really nice fitness area

pretty hotel with great pool & hot

even though i couldn't enjoy the pool and the dinning room, it was still a great experience

i love the kitchenette

we had asked for early check in

we did call in advance to find out that no breakfast would be served and the pool was not open, understandable for sure

did not utilize the pool or other “amenities” of the hotel, so i have no review on that

the breakfast was simple, but nice

it was in a safe area, and very clean! staff was friendly, and pool was great for the kids.

pool was a nice size and was open early and late

the super friendly and helpful staff. the clean, comfortable and spacious room. great breakfast

clean friendly staff airport shuttle

indoor pool—would like it if the windows could be opened in the summer months

a pool was a bonus

pool

nice pool but cold

friendly staff, room adequate pool was open!

the pool was great

beyond that, the rooms are clean, and well-maintained, free laundry facilities, each room comes with a kitchenette, and they just put new frig & dishwashers in

the gym was nice. very current machinery

kitchen, location.

nice bed, good shower, equipped kitchen, good work space, and very quite

nice it was clean the staff was very helpful and having a kitchenette in the room was great since we had to be at the airport early we were able to make a

there should be a better breakfast options

no breakfast

had a room w small kitchen area and it was clean, spacious and very comfortable

she was receptionist and laundry

the staff and the kitchen and lacation

good shuttle service

thing was the pool area could use a slight make over

airport shuttle

advertised a pool and hot tub, but when we got there they said it was closed

the pool and hot tub

breakfast was a little sparse but adequate

more variety in breakfast.

the pool was closed which was a huge let down

now mind you when we pulled in the parking lot we were only the fourth cars there

the pool was not heated

the gym was excellent

wish indoor pool was open

free breakfast and it's a really nice hotel

the beds, pillows, location, staff, breakfast

great breakfast. very friendly staff

wifi stopped working for 8 hours

wifi was good

like that there wasn’t a free breakfast and the room was a bit outdated, but wouldn’t stop me from staying here again

room service came every 3 days, spacious rooms with balconies.

the room was big, bed was comfortable and there was ample parking.

pool was awesome.! room was fantastic.!

didnt like the bar area, very small

very clean brand new great staff working there and bar is awesome

they have a shuttle also for anyone traveling to the airport

shuttle picked us up at the car return