pool was unavailable , and the key entry from the outdoor space did not work

pool area was small, but worked perfectly for a stay-cation with the kids on a dreary day

was not great and sad the hot tub was non functioning as that is why we chose that hotel for the kids

a lot of kids running around all day and night

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

breakfast was not included in price. the cafe was pricey.

very clean. nice breakfast. quiet. nice price. nice location.

there were only two handicap parking spaces near the front and side entrances

likes the staff and the hospitality offered. also the location and the free wifi. and the price.

free use of laundry facilities

kitchen in the room

the gym was great

it’s very nice place and comfortable beds i liked the breakfast

clean, comfortable beds, nice breakfast options

breakfast was still not

strange hotel in that it is very large but few vehicles in the parking area

pool closed at 7pm and didn t open until 12noon the next day and we didn t get a chance to swim

couldn't use the laundry facilities

lots of parking

even let us stay in the pool longer, my kids loved that

no indoor pool

staff upgraded our room. hotel was newly renovated. breakfast was great with many choices.

we loved the jacuzzi tub and the indoor pool

the gym and laundry were helpful to have onsite

the staff and the breakfast crew are the best! great facilities (gym, dining, rooms).

the spa tub was nice and for the price of the room we were happy with it.

out it was no longer a pool at last minute not really an issue cuz had that king spa suite with the spa

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

we had reserved 2 king suites with jacuzzis&spa bath

the spa bath had hairs and a ring on it

pool was not open

no water pressure a little expensive for the size and accessibility to room no pool.

the pool wasn't open

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed, the light for the pool shone right in our room causing it to be very bright all

pool unavailable

parking also older lady at the front desk rude as ever

free self parking. breakfast items were pricey and we did not eat there.

kids loved the pool

kids loved the pool

ample parking

enjoyed swimming in the the indoor pool

very clean hotel and pool

breakfast and location

great gym and pool and breakfast...

they offer basic neccesaty free of charge! need laundry soap? no worries not 2 or 3 bucks, free

the location was great for cleveland & the surrounding area. breakfast was simple and good.

the breakfast was delicious

breakfast was healthy, and light; not too many options

so went down to the breakfast they provide with the room

staff, good free breakfast, wednesday night free beer and pizza, and they upgraded our room for free when the one we

and the gym

room was very spacious and the mini kitchen was an added bonus that seemed like a free upgrade, because many other rooms at that cost

excellent breakfast and friendly cheerful hostess.

staff was nice the rooms was very clean the pools was beautiful the gyml equipment was nice and breakfast was

don't know about breakfast, left before it was available

breakfast was great but what stood out the most was front desk staff

breakfast was not that great.

they had a good breakfast

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

proximity to work convenience of kitchen

fitness center closed for renovations. i did not know this until after i made my reservation.

is no fitness room, breakfast was like a joke, it would be better announce it as a morning coffee

great location. kitchenette. great staff.

room was great-great location, quiet, friendly staff, nice kitchen

continental breakfast was great! staff always courteous and friendly.

smelt like trash going through the halls and kids running everywhere glad i didn’t stay

breakfast was better than other hotels that have more than adequate food and throw half of it away

parking, wifi, security

breakfast was excellent

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

choices for kids at breakfast

fitness center is very small

the breakfast was greatly appreciated

delicious breakfast. friendly staff. clean and comfortable room.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

the pool being closed saturday was the only complaint i would have.

very clean and the kids had fun in the swimming pool.

pool not as clean as could be; fitness room pointless, as all equipment broken.

not clean, no wifi, staff can't communicate!!!

was there for business and the hotel didnt have a wifi service

the kitchen

breakfast was grab and go. not many options.

loved the kitchen area and the floors was hardwood

full kitchen

breakfast was light, not what i expected

we loved the hot tub and being able to enjoy a pool during these cold months

love the continental breakfast

the cleanliness of the pool. the continental breakfast. the friendliness of the staff!!

to many kids

area and all day coffee and tea ud83dudc9a very excited there was a hot tub by the swimming pool ud83dudc99 when i entered the room was pleasantly surprised to see a welcoming message with my

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the lobby bar was a bonus

not free or particularly good; bar minimal & not friendly

the bar and the location

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

lots of kids

friendly staff and very nice lobby with activities for the kids.

said i couldn’t have all those kids in the

i wish the bar would open earlier and add a menu

get to enjoy the pool , nor breakfast when i purchased it with my stay my first day customer service was

for the kids, a happy hour with drinks and food from 1730-1900, and access to a pool, hot tub and gym, with appropriate towels included

having such a beautiful swimming pool and jacuzzi speaks very well of your business

the 5:30 kickback & the breakfast are great

the kids loved the pool and popcorn

loved the hot tub and pool

parking

nice pool

didn t have a microwave in my room, there was no room service &, the restaurant (within the building) did not open up until (-) room service messed up the order with no compensation (-)was exhausted and willing to pay for room service or the restaurant (-)room service, no regular cleaning, or refill of supplies (+) one can get coffee at 630 and room service which seems much less common since covid (+) room service was a problem due to the phone and staff (-)and pillows very uncomfortable,little sleep, room service late, put on hold multiple times when called for assistance, no microwave in room, (-) no room service or room cleaning

nice pool and gym area.

and last small thing would be to please remove the plastic wrapped plastic cups in the gym

breakfast could be better. location is great

very clean very roomy and very comfortable the staff was excellent and we enjoyed the continental breakfast

i love having the option for a late check out for a minimal fee too

breakfast

the only minor complaint was that breakfast was rather limited to cinnamon rolls, coffee and tea, and juice

late check out and a toothbrush we're free of charge

comfortable beds, clean room, quiet, breakfast, friendly staff

the swimming pool wasn t open

breakfast was great

taking a shower i found used bar of soap stuck to the little shelf in the shower

a very functional kitchenette, tons of space in the room, very convenient since i'm on a tricky diet

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every year from pa

remodeled room, kitchen outstanding, best value in budget motel.

small kitchen in the unit with a larger refrigerator, everything was in good order

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

free shuttle services were offered which helped take away some of the stress

the shuttle and valet parking are terrific bonuses

beds were very comfortable and that we had free shuttle service!!

the shuttle and the friendliness of the staff.

we did call room service and the front desk for extra towels and they never brought them.

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

staff was excellent, let us do an early check in, we arrived early fro out of town

nice complimentary breakfast

breakfast: beautiful display

indoor pool would be plus

the restaurant and bar is a big hit

big parking area for trailers

great restaurant inside the hotel. great service and room service.

close parking

good gym. good restaurant dinner service. very efficient valet support for parking.

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

going back in time it's very close to the cleveland clinic walking distance and they a shuttle bar and restaurant nice

the wedding venue stage and bar area

we also did room service for

i loved that there was a bar on site as well

3 spots were being taken up by hotel shuttles

lobby always had coffee and cold water, and a shuttle bus

help us arrange shuttle bus pick up to cleveland clinic

there breakfast has really nice variety and my favorite part was definitely the coffee bar 10/10 would come back in the future, me and my family had a great

good i had room service

the dining area and breakfast and lunch area were lovely.

breakfast bar is by far the best i have ever enjoyed during any of my many travels

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

the clinic shuttle buses made it convenient and quick to get around the medical buildings

close to cleveland clinic and the shuttle came everyday

it was one of the hotels that had cleveland clinic shuttle service

room service wasn't very good - the quality and temperature of the food was poor

parking, the room service menu, and lack of amenities

pool smelled like it needed a little more chlorine and had scum around the edges

the pool was only 3'9, so that was weird.

also, there is a pool but it is tiny and shallow which would be better for little kids rather than older ones

i had to request a late check out and she was able to extend my check out time free of charge

gym, beds were very comfy.

indoor pool, comfy couch, laundry, friendly and helpful staff!

my family really enjoyed the pool and the cleanliness of our room.

and i liked how we didn't check in until 9pm but was still allowed to use the work out room and pool until 11pm

hot tub had to be drained & it took hours to heat back up & by the time we got in to enjoy it, pool hours were over so that was a bummer

pool. available coffee.

staff, rooms, pool we're all awesome! breakfast was good!

was nothing that i did not like the eat area is small so on sunday when every one was leaving breakfast was very crowded and not enough places to sit so we ate in our room but that was not much

nice location also staff was very curtious and room was very nice and hotel was quite and breakfast was

the pool and the little store was great. the rooms were so clean!

staff, rooms, pool we're all awesome! breakfast was good!

i liked how i could do laundry at any time

friendly staff. allowed for early check in.

and despite the sign in the gym saying “complimentary earbuds available at the desk,” they were out

cleaning by request), good breakfast selections with 24 hour coffee and tea, microwave, laundry available

very clean, and very clean laundry,

a full sized refrigerator is very nice, along with a full kitchen set

the shower was huge and i loved the little kitchen the room came with

breakfast was upscale

staff greeting us and the staff at breakfast was incredible

breakfast was good but if you are eating anytime after 0900, you're out of luck.

a small but fully equipped kitchen (apt

favorite part besides shower and pool was her

everyday the breakfast was different and delicious

i like the pool i like that it was breakfast.

r example, the hide-a-bed did not have sheets, we didn’t have enough towels, ), and the kitchen was not “fully stocked” as mentioned in the room description

fitness center closed

the pool was great

pool was amazing

pool & hot tub were great temperatures

an extra bonus was a swimming pool, the postage stamp size fitness room that met all of my needs, a hot breakfast with many

we liked the gym and indoor pool.

swimming pool was foggy

we liked the gym and indoor pool.

perfect location, breakfast buffet was fabulous, staff was wonderful!

very new, breakfast was good, big room, big tv, very clean

only thing i didn’t like was the gym equipment was actually down and there wasn’t a usb port for iphones other than that it was a

free shuttle service to the cleveland clinic

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

not a place for families with kids

the shuttle could came picked us up. also smell of subway made me hungry.

hotel bar doesnt open until 5:00.

you have to pay for wifi as while, not worth spending any of your money on this hotel

wifi did not work well!!

the rooms were very clean and my kids loved the pool

the bar was also really nice and the bartender was fantastic as well

the style. the gym

indoor pool, jacuzzi and gym

the location is absolutely perfect and within walking distance to the sports arenas and the bar district

lots of activity; holiday lights, pop up bar at jack casino, dinner at mabel’s, cavs game

breakfast, gym, friendly hotel staff / front desk

the pool was not open

online it said the pool was open, but it was not.

check in was easy and nice, room was spacious and clean, slept great but pool was closed

super nice staff. clean facilities. breakfast. good location. comfortable beds.

water fountain in pool area get shocked

staff was nice and breakfast was perfect

pool was not open.

free breakfast and it's a really nice hotel

great pool

the pool wasn't open

a lot of nice venues in hotel. gym was great. great location.

the rood top bar is an experience and i loved

the amenities such as the roof top bar and downstairs restaurant were out of this world

vault bar not open on sunday

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the gym wasn t the best

gym was spacious and clean

staff from the front desk, to room service to maid service

only complaint would be that the mini bar had no options in it

our room was not ready, and we headed to the bar attached to the hotel

clean and good breakfast

the location, staff, cleanliness, and the breakfast were all perfect.

it was nice and quiet and the kids were very comfortable and everything was walking distance

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

to many young kids

regards breakfast i went to the hotel restaurant and was very impressed with the hospitality - the

great hot breakfast, nice little bar, valet parking

attached bar is great

bar tenders friendly

a breakfast option included would have been nice.

location. everything in walking distance. free breakfast.

also, maybe it says it in the description but we didn't realize that the rooms have a legit kitchen equipped with nearly everything you'd need

breakfast was excellent

the bar and other common areas had a luxury feel to them and everything was so nice and clean

great location. large room with kitchen. hot breakfast provided

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

nope had some drinks at the bar and that was also very nice

what we didn't like was the closing of the urban steakhouse and non-access to room service

very clean grounds, super nice staff, amazing view, comfortable beds. great bar & location!

plenty of towels on daily room service but no wash clothes.

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

breakfast was okay

staff was super friendly, the room was spotless and even the free buffet style breakfast was great

the staff was super helpful with our needs, wifi support, a bathroom door - loose hinge even accommodated a late check out we did not even use

the front desk very helpful and friendly. breakfast was delicious!

breakfast :

of food selections hours for breakfast the manager stepped in and got our room ready after waiting 15-20 minutes

breakfast was fantastic

room and breakfast

breakfast included in the room price and the beds were very comfortable

breakfast was good

didn't have breakfast at the hotel

a* gym

breakfast prices. we have 3 kids, a family of 5.

room service was fast!

very good gym

the breakfast had a lot of options to choose from. area was very nice.

i didn't use the swimming pool but i saw kids were having fun

decent-sized gym and pool, building is surrounded by beautiful plaza and grounds

situation similarly in other hotels: across from the elevators, over the compressor room for the pool, corner rooms on the ground floor next to the outside entrance where groups congregate

perfect to travel with kids. has crib on request. close to parks

they also had to wrangle all of the hockey kids the parents never watch

room service and valet parking

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

room service was an extra $5 to bring food to the room

room service was a debacle. they lost my order. it took an hour + to get pancakes delivered.

convenient location, nice facility for exception that fitness center was closed

disappointed that pool and fitness center were under renovation.

no fitness center

absolutely a fantastic experience. from the check in to the late check out perfect

joe at the bar was exceptional...location was key..they got us an early check in as requested.

view was amazing from our room snd the pool was perfect

pool but really everything

too many kids in the pool splashing around so we couldn't swim

about 10 unruly kids jumping and splashing about

friendly staff and pool hours.

nice corner view breakfast was excellent

in room breakfast was excellent

great location in the flats. very clean, modern room. loved the bliss spa products in room

location was perfect for us. we enjoyed the bar as well!

staff didn t know about bar hours

comfy bed. clean room. wifi.

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

managers reception, breakfast buffet and the friendly staff.

try breakfast was wonderful!! atmosphere was great!

whirlpool and swimming pool was below average

gym has been upgraded with new equipment from last year.

staff was great. managers reception and breakfast was out of his world.

is no breakfast, just a communal kitchen

is no food service but a complete kitchen for any one to use

the bed is super comfortable and i loved having a deep whirl pool tub in our private bathroom

also had a well stocked kitchen to share and lovely living and dining areas to relax in

love the inn with access to a full kitchen

very welcoming right from check in. clean facility, great bar area, breakfast was very good.

they opened up the bar for us when we got in late one night

spa tub was great.

breakfast was pretty basic standard, expected more from suck a unique place

the breakfast was wonderful, drinks at the bar where wonderful, prepared by mary , who was a one woman show

the pool was nice

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

the pool was closed

breakfast bar attendant

swimming pool kids were happy nice comfy beds

pool was down. i had two small kids and that sucked

breakfast bar was above average

good breakfast with lots of choices and friendly staff

water in the pool was very cold

the pool was not working for the kids

when i went down to buy one of the cookies they sell at the front desk, she ran back to the kitchen to get a fresh baked one instead

and kitchen area could be cleaner

i like the kitchen set up

room offered kitchenette.

gym equipment needs maintained better

very clean. comfortable bed. nice shower. friendly, helpful staff. nice breakfast choices.

some machine made a lot of noise in the pool area in the middle of the knight

the room was nice, very clean. the breakfast was good, and there were a lot of choices.

the wifi worked very well for my laptop but not on my iphone - not sure why

direct tv difficult to use and no nbc watched game on tablet. wifi kept interrupting

kitchen was nice

was great having a kitchen in our room

my room was comfortable and very clean, i liked the kitchenette.

i loved the kitchen option, bathroom & amenities were nice

and staff was great nice clean pool area had a lot of wet towels around but pool was

no breakfast but it was covid policy. the shower drain lol because it drained really slow

very clean helpful very great customer service fresh breakfast everything was very nice

the breakfast was hot and fresh

the pool was locked by 5pm and still locked the following morning due to an incident

loved our room great space for us as no the kids

parking

much and clean it was and how you all were packed there was still parking for all the guests amazing i will definitely stay here again

a quality workout in the indoor pool & fitness center

pool is amazing and huge

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has a certain hour

location, breakfast, nice and comfortable room

staff, room was excellent, breakfast was normal covid related style, safe location and value for the money

breakfast was fair

staff. breakfast

breakfast - my kids enjoyed the waffles and fruit available

the bed was comfortable and it was nice that they served breakfast in the morning

no indoor pool

they especially liked the breakfast

out for the grumpy granny working breakfast

the breakfast was really good

no towels at the pool

parking

very clean nice indoor pool and hot tub

poolside room and the complimentary cookies

good stay very clean great parking good location!

there is also a gym and an indoor pool which was nice

the gym and swimming pool were both under construction and i was disappointed because i wanted to use

only problem is we booked for pool and didn’t know it was under construction

wanted to use the gym - not available lacked adequate coffee and tea supplies

no gym access cause lock is broken

around the pool area there was a bunch of hair and other debris so that wasn't pleasing.

indoor pool and spa was nice

the gym in my room was a big wow factor, ud83dudc4d

dining area and staff were fantastic. coffee bar in morning was great.

the hotel also has a bar and a mini-market in the lobby

also, the breakfast wasn’t anything to write home about

more breakfast food. lol

if they offer breakfast could be better

also, the breakfast bar was a nice extra, and it was kept well-stocked with fresh food (cereal, bread,

not much for breakfast!

i loved our room, loved the spa robes and the technicians at the spa were very professional and friendly

it was a peaceful experience overall, and extremely convenient to have the spa and restaurant all inside one location

our spa experiences, our meals at the cabin, and our accommodations at the resort were all amazing

easy reservations for spa services

the only point of improvement i would suggest is better lighting for the outdoor walkway and parking

the pool was closed.

coffee was great 24/7, breakfast was good as

pool closed

the bed was so amazing i slept like a newborn baby. and the pool was nice and heated.

the room, location and breakfast were wonderful

the parking was a bit difficult and confusing.

parking in side lot. fast talking front desk clerk was hard for me to understand.

location; friendly staff, especially evening front desk manager, and bar/restaurant and room service

restaurant and bar are convenient!

it is a unique and cozy place. the tavern restaurant and bar was enjoyable as well.