the pool

the hot tub didn't work and the lady doing breakfast was rude to kids and

parking lot

did not have black out curtains, only a sheer window covering so the parking lot lights shined in all night

no kids running around acting crazy

we had reserved 2 king suites with jacuzzis&spa bath

the spa tub was nice and for the price of the room we were happy with it.

the spa bath had hairs and a ring on it

suite was way nicer then i seen from the picutres it was crazy and the spa bathtub was the highlight of the

drain plug was tricky on spa tub!!

pool unavailable

in was unfriendly and impatient, the floor in the room was dirty, the lighting was poor, the pool was closed, the light for the pool shone right in our room causing it to be very bright all

good close to most of the restaurants there was a beach nearby which was necessary because their pool is broken and has been for a very long time so if you go to this facility for the pool there

pool was closed

the ad said they have wifi, a pool, and breakfast

cart to transport luggage when i got here and due to corona virus, the gym wasn t open

starbucks, swimmimg pool, fitness equipment, and the light and space of the room.

clean room. staff very nice. pool closed currently.

kids loved the pool

breakfast should be included.

this room solely for the hot tub, and once we arrived and took the kids down to the pool we notice the hot tub was out of order and by the looks of it , had been for

pool was unavailable , and the key entry from the outdoor space did not work

15 unsupervised small kids at the pool. loud bangs on the wall at 330am

the pool and the outside area.

there was no towels in the pool area ever!

quiet location a bit off the main road, with ample parking, but very close to the highway and suburban shopping amenities

breakfast is simple but delicious, and staffs are very helpful

there were only two handicap parking spaces near the front and side entrances

free use of laundry facilities

lots of free parking, the breakfast was really good

the breakfast was delicious

so went down to the breakfast they provide with the room

breakfast was healthy, and light; not too many options

the location was great for cleveland & the surrounding area. breakfast was simple and good.

clean, comfortable beds, nice breakfast options

woman who served breakfast was cheerful, warm, and helpful, and make me want to come back just to see her

the gym was great

the staff was very nice and the breakfast was good also

the property was nice and very clean. breakfast was very nice! the gym was small but nice.

the location and the staff are friendly and helpful self laundry is available room are big

great gym and pool and breakfast...

enjoyed swimming in the the indoor pool

the gym was small but completely

helpful and friendly staff that went above and beyond—even filled out water bottles in the kitchen

free breakfast was convenient and good

staff upgraded our room. hotel was newly renovated. breakfast was great with many choices.

large room with separate bedroom. very large bathroom. full kitchen.

price was great it was clean and staff was great,great breakfast

breakfast had fresh fruit, which was a treat. having a stocked kitchen was a real benefit.

breakfast was just what i needed. and the location right off route 2 was excellent

location, breakfast was fine

breakfast was excellent and staff was very kind and informed us of all the amenities that the hotel

wish they still had the waffles and all the rest of the breakfast that they used to have

breakfast was better than the typical 'continental' you're used to

the rooms were very clean. the pool was beautiful. staff was friendly and helpful.

excellent staff and clean room. free coffee and tea. good pool and gym.

parking lot around the side and back could use some work

no complaints here and breakfast was fantastic. drinks and food were right out the front door.

people in the parking lot making noise

remodeled room, kitchen outstanding, best value in budget motel.

a mini kitchen and laundry mat on site so convenient for a weekend trip with the family we come in every

a very functional kitchenette, tons of space in the room, very convenient since i'm on a tricky diet

having a kitchen was very convenient

good staff and nice rooms and laundry area. good location with nearby shopping plaza.

decent breakfast

the bar was closed

friendly and helpful in booking us a restaurant reservation and finding door dash options for our kids

if this place could get more consistent service and either have a restaurant or room service or get an arrangement with local restaurants for delivery, i would never stay anywhere

there is also a small bar downstairs that is open at night

the shuttle and valet parking are terrific bonuses

it had great facilities, including 24/7 gym, breakfast...

coffee in the room, gym and pool available, free shuttle service breakfast available

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

coffee in the room, gym and pool available, free shuttle service breakfast available

my kitchen & vanity area for the bathroom, lobby is absolutely beautiful & super friendly & helpful

the smallbut well designed kitchen was extremely helpful

the kitchen area was great and helpful also i was on the first

the kitchen was perfect and had everything you needed to make a light meal

excellent breakfast and friendly cheerful hostess.

difficult if you want turn left out of the parking lot

there was an odd smell outside the gym

restaurant and bar in house

clean, the staff were very nice in person and over the phone, location was easy to find with good parking

nice bar, with a very personable bar tender

enjoyed the breakfast

they had a good breakfast

breakfast was great but what stood out the most was front desk staff

breakfast was not that great.

amazingly great breakfast

they were very accommodating about late check out and anything we needed

we got in late, but the bar and kitchen was still open so we could have dinner

i enjoyed working out in the gym as well

clean , location , shuttle , breakfast , staff

the friendly staff. how helpful the staff was. and the breakfast.

breakfast was better than other hotels that have more than adequate food and throw half of it away

the wifi was also down for over 12 hours

major complaint was that we did not get room service the entire time that we were there

breakfast was great

the hotel does not offer breakfast.

did not eat breakfast

loved that we got free passes to lifetime fitness, which was just

also really appreciated the free passes to the lifetime fitness

we were not aware the pool was seasonal only.

clean rooms and common areas, comfortable beds, nice pool and basketball court for the kids to enjoy

the bar and grill has good food and a nice atmosphere

the gym equipment was broken and the overall building felt very dated

one answered room service room service knocked then called at 6:30 am when we did not order room service phone

we had appointments with the cleveland clinic and was pleased that we had a shuttle

in bar was not the best buy ok if you could not venture out

room had a broken leg, no breakfast available due to covid but we were able to use the in-room kitchen to cook our

bed,kitchen

fitness room was good

no fitness center or pool, wifi was intermittent

walkway not shoveled, so i shoveled it myself fitness center left a lot to be desired

both restaurants plus room service were top notch

big room, nice clean and quiet, the bathroom is huge and well equipped, breakfast is

room service was quick and delicious

room service forgot to bring a spoon for the soup i ordered and also brought the wrong soup - i

if the restaurant and/or room service was just a little less expensive ' it was 100% perfect stay

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

kids playing on elevator

was very impressed with the whole stay me and my kids had a lot of fun in the pool and the breakfast was

kids knocking on doors during night time

the fitness facility could not be used and the breakfast was poorly managed

gym was not 24 hours, restaurant lousy, and couldn?t get on wifi

the ccf has a shuttle that will take you back and forth to the clinic, runs about every 15 mins

the restaurant was excellent and the bar was nice

suite, wonderful facility, free shuttle to cleveland clinic would stay there again in a heartbeat

we were able to get an early check in

convenience to cleveland clinic cleanliness shuttle service staff was very helpful and kind

the pool was cold and only 3 feet deep. was looking forward to a nice swim and was disappointed.

restaurant and bar are brightly lit and not cozy at all

we ordered room service the food was delicious ordered the half chicken, cesar salad, crispy pickles and humus

laundry room

i wish the pool stay open till 12:00 midnight.

clean as usual. great staff. great breakfast.

pool area was nice but hectic with a lot of activity from kids

so much so, the gym smelled like it, and it gave me a headache

absolutely loved the large gym

loved the kitchen area and the floors was hardwood

breakfast was grab and go. not many options.

the kitchen

laundry service on site

laundry staff operating front desk

the swimming pool was close, but we had the opportunity to swim over at lifetime fitness.

the hotel is very well designed, the staff was amazing, and having the bar on site is prefect.

friendly staff and very nice lobby with activities for the kids.

kids knocking on doors and running

hotel eas so clean i love how you guys made the hotel like home awesome choice i also love the gym

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

bar attendee was awesome, felt as if i was in the

loved the bar and lounge area can’t wait to try it again when the weather gets warm and we can enjoy the

the bar and the location

the lobby bar was a bonus

extremely clean. free breakfast and happy hour

the younger kids took over the hot tub

t believe the hot & cold breakfast with juice and the meat/veggies/pasta/alcohol evening happy time

loved the hot tub and pool

would like to see more variety on the breakfast and kickback menus

the gym is large and has some good equipment, and there is decent coffee available in the lobby for

not enough staff to take care of customers especially in the restaurant and bar areas.

felt safe, parking, and the shower was excellent

liked the pool. the brunch buffet was great and the staff were friendly and professional.

nice pool and gym area.

sheets weren’t changed they had stains, no shampoo, the area was super loud, kids running in the hallways, to many unknown people just parking and leaving probably parties, we

we had to go and book another hotel to spend the night, since i have kids i can't put them in a risk sleeping on their rooms

facilities and services, very good breakfast and great people

my kids was able to hang out in the lobby and play games and relax. they loved it!!

the early morning breakfast is nourishing and delicious; the 24 hour coffee is deeply appreciated

the shuttle could came picked us up. also smell of subway made me hungry.

also the shuttle service to cleveland clinic hospital is god sent

allowed early check in, very friendly staff, comfortable bed, good breakfast...

i asked about the hotel shuttle, the response was 'it goes to the hospital'

the shuttle could be newer. the drivers were helpful and nice though. overall, worth the price!

was in a great location, the bed was comfortable, the staff were super nice / helpful and the pool was nice too

clean, great location and early check in and late checkout.

we especially enjoyed the sunday breakfast buffet

great location, great facilities, great dinner and breakfast, and the staff was outstanding

cranky bar manager

the kids loved spending time in the pool

nice hotel that was affordable. small pool and hot tub.

we were also not informed ahead of time that room service does not clean unless you stay for 7+ business days

amenities, had to join hilton honors to get wifi

the breakfast help was fantastic with our kids (8 & 4) and

vault bar not open on sunday

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

the amenities such as the roof top bar and downstairs restaurant were out of this world

atmosphere, clean room, very professional and helpful staff, nice restaurant and great cocktail bar - walking distance to the q

the vault bar was the best bar i have ever been to

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

gym is outdated. breakfast is terrible, restaurant is mediocre.

restaurant parkers was great for breakfast and we also had there wings in the evening

the breakfast was great we had the chicken and waffles can t watch t to go back

staff from the front desk, to room service to maid service

only complaint... no guide on the tv for the kids.

there was breakfast available in the morning

it was nice and quiet and the kids were very comfortable and everything was walking distance

location and the breakfast

breakfast was great having a gym was great

room had things broken and on my kids room there were beers on the fridge from whoever stayed before us

we couldn't cast disney+ for our kids, towels could be a little bigger

called for room service never received items, wasn t charged

the gym and bed comfort

to us when checking in that did not coincide with the hotel's offerings, such as we were told the bar closed at 10:30 p

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

it was our first time adding the breakfast to the reservation and it was worth it

staff at headliners served an amazing breakfast

bar tenders friendly

could have been some toast with the breakfast buffet

booked my stay but when i arrived i was informed the pet fee was $100 per pet which was outrageous

breakfast was on point, the suite was great and the location was amazing

great location, big rooms. full kitchen

early check in, friendly staff, location.

awesome location, excellent room, and amazing breakfast.

plenty of room, nice kitchen

our kids had a great time in the pool and we loved our whole stay

the wings at the bar were disgusting. they were rubbery and fatty. the drinks were good.

could be a bit too crowded w/ wild kids at times

i made a request for early check in and we were given such an attitude about it even though we said we were

and my wife and i loved that there was a bar downstairs

family of four, $80 for breakfast of hotcakes for me & 2 kids and eggs, toast & really terrible sausage and a side of bacon for my husband

we didn't have breakfast at the property

the breakfast food is atrocious

we stayed two different nights in two different rooms and had trouble with wifi and tv in one of the rooms, but no problems in the other room

not a huge deal, but when your traveling with kids it just doesn't work

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

the gym was really nice, equipment was well maintained

ey weren't noisy, but we felt we could not watch tv at night because they had young, sleeping kids)

valet was great, bar and restaurant staff was great

location great bar restaurant great

it was also walking distance to the flatts and the jacobs pavillion where i took my kids to a concert

oken glass, sick kids, etc) which was very appreciated

the pool was frigid. the kids only stayed in for 10 minutes because it was, “too cold”!

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and grandmother

it was a family atmosphere during the day which was a huge plus traveling with 5 kids, my sister, mother and grandmother

staff were incredibly friendly and accommodating when we arrived with wet laundry (dryer died the day we left

convenient location, nice facility for exception that fitness center was closed

no fitness center

looks like coffee machine in the room and a number of cardio equipment in the fitness centre are lincoln’s contemporaries as well

the fitness center was also dated and quite small

good breakfast

clean good breakfast

morning breakfast were sufficient

staff was super friendly, the room was spotless and even the free buffet style breakfast was great

ut that was because of covid!

nice corner view breakfast was excellent

in room breakfast was excellent

breakfast was good

i. like the breakfast i like the whirlpool and i.like the exercise room

breakfast good and staff very helpful

with covid everything is limited but there are ways to keep the pool open and serve hot breakfast if you are going to keep the hotels open

the breakfast was very good. great selection.

the bar closed early

wifi was not secure, very slow or non existent connection

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

night room service was convenient but would have liked more menu choices

room service took to long.

know you don't believe this but your pool is world renowned only because quail hollows pool is closed keep the pool open no matter what

breakfast was best i've had

i loved the pool & work out room

an extra bonus was a swimming pool, the postage stamp size fitness room that met all of my needs, a hot breakfast with many options, and the staff who were

pool was amazing

pool was cold and was a bit salty

we liked the gym and indoor pool.

full hie breakfast served as of the date of my stay

breakfast great coffee !!!!cinnamon buns.

was not impressed with the quality of hot breakfast foods too pre fabricated

breakfast was nice

room, swimming pool, staff, breakfast, location

but i need to comment that i noticed the staff refilling the coffee pots in the lobby during breakfast by carrying open top pitcher (water pitchers) brimming with hot

my family really enjoyed the pool and the cleanliness of our room.

pool was crowded with kids during our entire stay. day & night.

very clean facilities; pool and gym. hearty breakfast buffet.

pool was spotless and excellent for my needs in use of the pool

nice location also staff was very curtious and room was very nice and hotel was quite and breakfast was

very clean. good breakfast. large size room made it very comfortable

pool was also very very chlorinated, which is great for cleanliness

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

the shared lounges and kitchen were clean and well stocked with flatware and cups and cooking utensils

the common rooms and kitchen were perfectly stocked and made for a cozy stay

is no food service but a complete kitchen for any one to use

the bed is super comfortable and i loved having a deep whirl pool tub in our private bathroom

barbra asked for a mention for the kitchen

i was accommodated with early and late check out

clean, & good breakfast

a full sized refrigerator is very nice, along with a full kitchen set

the breakfast was super

the pool was closed main reason i booked was for the pool

the ceiling of the pool is flaking/peeling, the fitness center was humid and without fans, the disinfecting wipes container in the fitness center

favorite part besides shower and pool was her

sticky kitchen floors. didn't like the bedding.

the continental breakfast was nicely displayed with lots of seating

the bar was convenient and the staff was very helpful

they opened up the bar for us when we got in late one night

breakfast was okay, and there was coffee available in the bar throughout the day

very welcoming right from check in. clean facility, great bar area, breakfast was very good.

wifi wasn't working

food, room service

room service took there time bringing extra towels

location good parking beautiful room

staff was great. managers reception and breakfast was out of his world.

room spacious, good wifi, attentive staff, quiet room, easy for uber pick up, easy parking

parking lot was too small and filled with trailers & dump trucks

the only thing was is that there should be more breakfast items not just plant based.

convenient location - breakfast was good - variety of options

there were only a total of three cars in this motel's parking lot

good place to stay, convenient location, quiet area, nice pool area, spacious rooms, decent breakfast hot and cold options, on site coffee whenever, convenient store inside, pretty sinks,

the gym was excellent

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

has an indoor pool and gym

great breakfast. very friendly staff

pool was not open.

the pool was nice

asked to be away from all of the kids because it was a business trip and i had a deadline to meet

the pool was closed

breakfast bar attendant

swimming pool kids were happy nice comfy beds

was large very comfortable beds- great breakfast and we were able to extend our checkout

breakfast was terrible

i had chicken club wrap from the kitchen

great service, good breakfast, comfortable bed and nice sitting area

the breakfasts were amazing

the staff members are friendly, the room is comfortable and quiet and the wifi works well

the pool was not in the sun.

the staff and front desk attendant that brought us towels out to the pool!!ud83eudef6

out door pool

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

super nice and easy kitchen

i loved having a kitchen with a refrigerator and microwave

have a pool, dining area (closed due to covid) and basketball court

i liked the kitchen and how clean and spacious and quiet it was

there were no towels at the pool when it opened

nice fitness center and pool too

clean. convenient. friendly. awesome free breakfast!

the pool was not working for the kids

kids loved the trundle bed

the pool seemed a little unsanitary and the breakfast wasn t great but still loved the hotel

up with some friends for dinner but the rest of the meals we figured we’d benefit from having a kitchen

the pool is warm and the hotel is near good food and places to shop.

no breakfast, no pool in which you advertised online

kitchen was nice

and staff was great nice clean pool area had a lot of wet towels around but pool was

parking

much and clean it was and how you all were packed there was still parking for all the guests amazing i will definitely stay here again

a quality workout in the indoor pool & fitness center

pool is amazing and huge

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has a certain hour

location, breakfast, nice and comfortable room

staff, room was excellent, breakfast was normal covid related style, safe location and value for the money

breakfast was fair

staff. breakfast

breakfast - my kids enjoyed the waffles and fruit available

the bed was comfortable and it was nice that they served breakfast in the morning

no indoor pool

they especially liked the breakfast

out for the grumpy granny working breakfast

the breakfast was really good

no towels at the pool

parking

very clean nice indoor pool and hot tub

poolside room and the complimentary cookies

good stay very clean great parking good location!

there is also a gym and an indoor pool which was nice

the gym and swimming pool were both under construction and i was disappointed because i wanted to use

only problem is we booked for pool and didn’t know it was under construction

wanted to use the gym - not available lacked adequate coffee and tea supplies

no gym access cause lock is broken

only thing i could see that could've been better is better breakfast selections

dirty and breakfast was skimpy. not even a hard boiled egg.

also there was no fitness room as advertised

there is even a free breakfast in the morning

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

second, the wifi really worked

front desk helpful, plenty parking, pricing good , reflecting state of accomm

room was clean and all rooms are parking lot accessible.

parking easy

outside a lot of parking lots, some green and nice flowers

everything was as expected. service, cleanliness, room and breakfast were above satisfactory.

extremely friendly people, location and gym

hotel staff are friendly and accommodating with free airport shuttle

there was no gym which is one reason i booked the room and the parking was not the best

property was clean, quiet and had a guest laundry which i used

the pool area was a great we had it all to ourselves

we loved the setup of our room, the pool, and the breakfast was delicious!

our last night there, for whatever reason, there were a ton of kids and they were running up and down the hallway screaming and slamming doors

the guy across from us stayed in the hallway with his huge dog for a good 20 minutes and my kids didn't want to come out until he finally left the floor

we also very much appreciate the hotel allowing dogs and not charging a pet fee

laundry were great in all respects

pool and breakfast are open

pool was perfect size

we have stayed here several times it’s very convenient to the highway and the casinos

the breakfast was ok