there swimming pool was closed

i didn t like that you couldn t get room service all day

great wifi connection, large comfortable and beautiful

wifi connection

could use more parking

loved everything from our room, to the pool and hot tub, to breakfast with starbucks coffee and the drinks available at the market

room was right next to the pool and the noise from all of the kids screaming and playing in the pool was aggravating

the pool.

came for the kids to swim always too crowded

we booked the room to have alone time away from the kids at home

i liked that there was a little kitchen area in our room.

room offered kitchenette.

our room had a full kitchen, extra chairs and was comfortable. the staff seemed friendly.

the gym was sufficient

the breakfast area was overcrowded and the food wasn't warm enough.

eyes burning and some kids in out group broke out in rashes

luckily the breakfast buffet opened by six a m with nice fresh coffee

the pool was not working for the kids

pool was down. i had two small kids and that sucked

was shut down for maintenance one of the reasons why i booked it for the kids

the room is clean and the room service is very proactive

wifi did not work most of the stay

the room was nice, very clean. the breakfast was good, and there were a lot of choices.

did not inform about the whereabouts of fitness center, breakfast time, internet wifi, no mention of complimentary snack until asked, late check outs only extended to 30 minutes

touch with wine and cheese in the evening best western omelet for breakfast and best oatmeal i have ever eaten at a hotel service for breakfast and desk was top

over priced and pool outside not indoors. it was pouring so we couldn't enjoy anything outside.

excellent staff, great breakfast, great location.

we loved the outdoor pool

super nice and easy kitchen

very clean helpful very great customer service fresh breakfast everything was very nice

up with some friends for dinner but the rest of the meals we figured we’d benefit from having a kitchen

room was spacious, had small kitchen if you needed

was great having a kitchen in our room

my bed was extremely comfortable and it was great having a kitchen to prepare and reheat meals

free laundry services, clean, spacious

the pool and it was nice

room service wasn't available at the time

would be nice to have late night room service, but there were others places that do door dash

9 o clock is a time for adults kids are relaxed but can t go eat or swim or workout cause everything has a certain hour

en after the kids

which sucked because we have 6 kids and this was our 32nd anniversary and the first time in 15yrs we actually went away to just

breakfast was fair

staff. breakfast

location, breakfast, nice and comfortable room

breakfast wasn't good at all

i didn't use the pool or the exercise room, so i can't comment on those

the breakfast had eggs, sausage, cereal, waffles, fruit, yogurt and the coffee was available all

no indoor pool

the breakfast was really good

the bed was comfortable and it was nice that they served breakfast in the morning

wanted to use the gym - not available lacked adequate coffee and tea supplies

pool not working

and gym were closed

it is huge with a beautiful indoor pool, a big fitness center and even a restaurant on site

breakfast was very empty

very clean nice indoor pool and hot tub

only complaint is that laundry was listed as an amenity, however there was not a laundry facility on site

late check out time of 2pm was awesome

that the parking lot was full of trash everywhere the first thing you saw when you pulled in.

the room i received was not well vacuumed and old laundry baskets were

lovely experience, friendly staff, clean surroundings, comfortable rooms and a decent breakfast too

the lamp was too bright to keep on for kids to sleep

liked everything, the fitness room, the pool

whole hotel smelled like marijuana which was upsetting being i had my kids

my kids had a great time

the kitchen

i do not recommend this hotel, with no amenities other than laundry room, to light sleepers and/or people with allergies to cigarette smoke

a little nicer breakfast

told me on the phone that they had early checkout

hotel and room was very clean . i loved the kitchenette.

pool without a ton of people in it and be able to sit and relax in hot tub without unsupervised kids playing in it

no, not really. just a little too much chlorine in pool area. otherwise, no complaints

kids loved the pool area

at the pool manager was ineffective to solve the issue and i was treated asa

the pool being open. the front desk associate was a doll! very helpful.

the kids loved spending time in the pool

the hilton honors app is super convenient for early check in & contact free

fitness room and guest laundry were closed.

that it had a bar inside the building that served food'

the place had no pool, no gym, no bar and no restaurant, but was advertised to have them

breakfast bar is by far the best i have ever enjoyed during any of my many travels

the dining area and breakfast and lunch area were lovely.

a fine dining restaurant and bar, another breakfast and lunch restaurant and an extensive 24 hour room service menu

the room service was really good

room service was exceptional and the bathrooms are huge and nice.

to cleveland clinic but hotel shuttle or walking

if you use room service it's a 22% gratuity charge and also 2

breakfast was great. the shuttle was a life saver.

excellent friendly staff. restaurant and bar staff, food, and drinks all good.

friendly staff. clean. quiet. comfortable beds. shuttle.

the pool was only 3'9, so that was weird.

convenience to cleveland clinic was awesome. and the late check out was what we needed.

pool was to small

pool was not cleaned

room was clean, bed and pillows comfortable. i used the little gym

room service wasn't very good - the quality and temperature of the food was poor

our room service dinner was excellent

bed very comfortable. liked that sleeping room separate. room service very good. felt at home.

the restaurant was excellent and the bar was nice

suite, wonderful facility, free shuttle to cleveland clinic would stay there again in a heartbeat

the bed is super comfortable and i loved having a deep whirl pool tub in our private bathroom

), super clean, decor is charming, had everything i need (a fully equipped kitchen and a guest bathroom on the first main floor)

the shared lounges and kitchen were clean and well stocked with flatware and cups and cooking utensils

also had a well stocked kitchen to share and lovely living and dining areas to relax in

the common rooms and kitchen were perfectly stocked and made for a cozy stay

we had to go and book another hotel to spend the night, since i have kids i can't put them in a risk sleeping on their rooms

my boys played with during breakfast, didn’t seem as if the staff liked this as they asked by kids to “be quite”

the gym was nice, it had a little tv that allows you to follow a virtual instructor

comfortable beds - free breakfast - fire pit and seating outside - selling snacks, drinks - free laundry - free

exercise room, laundry room, & outdoor fire pit.

bar and restaurant staff was very friendly and accommodating

breakfast onsite was great as well

very close to guardians stadium. great bar/breakfast restaurant. friendly staff

a very surprised that i had to pay for breakfast

good gym

i requested an early check in and the room was ready upon our arrival

shuttle to cleveland clinic in a timely manner for appointments

this was a suite - if we had stayed with other people in the room or even just kids, we’d still be showering where everyone can see us

i want to say i really appreciate the fact that they have shuttle service to cleveland clinic hospital, but

the shuttle could came picked us up. also smell of subway made me hungry.

awesome location, excellent room, and amazing breakfast.

excellent breakfast

we were allowed an early check in.

the bar and other common areas had a luxury feel to them and everything was so nice and clean

also, maybe it says it in the description but we didn't realize that the rooms have a legit kitchen equipped with nearly everything you'd need

the rood top bar is an experience and i loved

vault bar not open on sunday

the amenities such as the roof top bar and downstairs restaurant were out of this world

stayed at metropolitan at the 9 for a concert; before the concert we went to the ledger bar - michael was such a phenomenal bartender that we decided to go back after the concert

a lot of nice venues in hotel. gym was great. great location.

gym was nice

room was nice , gym was very nice

gym floor, smoking area/outside sitting and pool

the only minor thing was that the pool /spa, closed at 10pm.

pool area could of been a little warmer as well as pool water but hot tub was great

nice corner view breakfast was excellent

in room breakfast was excellent

the rooms, the restaurant, room service. the cost

towels were worn. no room service done yet when we got back sunday afternoon.

gym is outdated. breakfast is terrible, restaurant is mediocre.

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

gave the kids welcome snacks loved the happy hour, fantastic selection of wines,had some champagne & craft

we weren’t able to visit the bar as we arrived late but it looked to be well stocked and inviting

there breakfast has really nice variety and my favorite part was definitely the coffee bar 10/10 would come back in the future, me and my family had a great

hotel we have stayed at in along time ,friendly staff ,clean rooms and great location, great breakfast

friendly, great location, clean and my kids loved the modern decor.

there were kids screaming and running up and down the halls at 12:30am.

no fitness center

convenient location, nice facility for exception that fitness center was closed

joe at the bar was exceptional...location was key..they got us an early check in as requested.

absolutely a fantastic experience. from the check in to the late check out perfect

i also was expecting more weights/resistance equipment in the fitness center

are pet friendly, have no pet fee, have valet parking, and the rooms are just so beautiful

gym was new and clean, great variety of

breakfast was simple due to covid but it provided us with our basic need

i picked the hyatt at the arcade because i knew my kids would get a kick out of the

a* gym

wasn't a map/list of locations in the room; we didn't know where the pool, gym, or any extras were located

suite had a lot of room for family with kids

to many young kids

there was breakfast available in the morning

location, excellent breakfast, nice gym, nice place to hang out in the lobby area, close to the marathon

breakfast was great having a gym was great

the friendly and helpful staff, the location within walking distance of many attractions, the pool and hot tub, the overall look of the hotel, and the free evening kickback and morning

we also enjoyed the quaint bar for cocktails and the free breakfast was first rate

we took the free early check in

was plentiful and tasty happy hour- free food and drinks, really impressed great facilities- laundry, pool,

plus they got us in on early check in which we were so happy about

the gym was phenomenal

very nice lobby. gym is absolutely amazing!

the fitness area/gym was great.

we liked the burger & bar offer. it was worth it & everything was great

in the rooms keep that in mind if you have left overs that you need to heat up like us from room service

i also didn't like the fact that at well after midnight there was screaming and crying kids in the room down the hall from us and i couldn't find the number to call the front desk to

a less formal meal but none was offered in restaurant, only when we got to room did we see the room service menu which has better

she even help us with breakfast

plenty of towels on daily room service but no wash clothes.

nope had some drinks at the bar and that was also very nice

wish the shuttle was able to travel further than 2 miles, i felt uneasy taking the red line back to the

free shuttle services were offered which helped take away some of the stress

beds were very comfortable and that we had free shuttle service!!

it had great facilities, including 24/7 gym, breakfast...

my children and i love the gym was open 24 hours

maggie and her team did a great job of making the weekend special for the kids by putting letters to santa and cookies in the room

they said yes it has a kids menu

gym was laid out in a bit of a complicated manner and, since it was busy, it was hard to do a

we did not use the pool or gym but did look at them

good gym.

late check out allowed us to sleep in and not feel rushed

had to scan a bar code for room service food from restaurant downstairs, not able to download program so could not order

night room service was convenient but would have liked more menu choices

the gym is a private gym attached to the hotel

our room did not have access to 'free wifi' as advertised.

we did call room service and the front desk for extra towels and they never brought them.

paying for parking. breakfast was just ok.

great staff and room service

staff was excellent, let us do an early check in, we arrived early fro out of town

breakfast has been going downhill for a few years. it's no longer a plus

good place to stay, convenient location, quiet area, nice pool area, spacious rooms, decent breakfast hot and cold options, on site coffee whenever,

parking lot was too small and filled with trailers & dump trucks

the parking lot lights were not working.

pool

parking lot was dirty and in bad conditions, the pool didn t have water and that area was closed

there was no hot tub in the pool area. pool was smaller than expected.

swimming pool

breakfast was very good

was great easy on/off interstate breakfast was delicious room a/c was cold room was clean pool was

staff was nice and breakfast was perfect

the loud noise from the kids

noise of the hotel we were under some sort of kids party bumping and jumping 2 nights straight

pool table n gams

the location was good. nice courtyard. plenty for kids to do.

pool is small

the pool and gym were nice facilities.

good this is not a 4 maybe 3 , bathrooms had dirty tiles, soap build up in shower, no laundry bags, limited bath supplies, very noisy

with good lighting; nice shower; good hvac system with wall thermostat; good sleeping bed; free parking

the inhouse breakfast menu and food was great. plenty of parking, good location.

nice pool and gym area.

kids knocking on doors during night time

waiting on cook to order breakfast food gets s little cold so having a couple microwaves ovens would help to heat your food

enjoyed pool and hot tub

the accommodating staff and room service options.

pool and hot tub closed, but understandable in the current state of covid

we didn't eat breakfast. we preferred to sleep late. i don't know where it was located.

great washing facilities for laundry, computer access with printer, pool

didn't care to have my kids around that

also really appreciated the free passes to the lifetime fitness

i also liked that there was a kitchen stocked with pans, silverware, plates, bowls and cups

the wifi was also down for over 12 hours

fitness room was closed

breakfast wasn't included.

price, location, cucumber water in the lobby, fitness center

not as many amenities , no room service

te those weird egg patties at other hotels), nice room, comfy bed, great location, nice laundry room

having such a beautiful swimming pool and jacuzzi speaks very well of your business

kids in the jacuzzi with us but everything else was great

very clean, spacious units breakfast buffet had many options and the food was delicious

would like to see more variety on the breakfast and kickback menus

the breakfast was excellent

breakfast -pool was nice-kids really enjoyed it -hot tub -nice facilities -very friendly and accommodating staff -hotel

pool not opening at 9

my family and i also enjoyed breakfast in the morning

bed, effective room temperature controls, great breakfast and great staff

was very clean, everyone was polite, the breakfast was amazing, they had coffee always available

amazingly great breakfast

breakfast was great but what stood out the most was front desk staff

breakfast was not that great.

enjoyed the breakfast

laundry staff operating front desk

the breakfast could be a little more inviting.

breakfast was grab and go. not many options.

the “breakfast bar.”

more items to choose for breakfast

the happy hour is wonderful and the bartender was with it just being only her serving many of guest

not free or particularly good; bar minimal & not friendly

only wish hotel bar was open for a night cap.

the lobby bar was a bonus

in this hotel one night when i got charges for this night they included charge that i used the bar in the room and they charged 20 dollars in fact the bar was empty they are not honest people i

the breakfast was good and the staff was friendly and attentive

also shuttle bus to go to the doctor and the store was a great convenience

d say the kitchen area especially the cabinets needed to be cleaned better also the white shades were dirty

breakfast in the morning is sumptuous: bacon and eggs, cereal, fresh fruit, yogurt, waffles, bagels

the morning kitchen staff

there were little kids running in the hallway and the other party had the hall way smelling like weed and the fire

overall the hotel was great for the value. kids had a blast.

swimming pool for my kids.

friendly staff and great common spaces for family to hang out late night after kids were

i liked the kitchen and they offer you the items you need just like a home experience

no fitness center or pool, wifi was intermittent

kitchenette

room was great-great location, quiet, friendly staff, nice kitchen

walkway not shoveled, so i shoveled it myself fitness center left a lot to be desired

great sized room with a nice little kitchen and livingroom area

the breakfast room is clean and well stocked with instant oatmeal, cold cereals, waffles, fresh fruit,

friendly staff, clean, nice continental breakfast, plenty of parking.

breakfast was a little lacking. wish there had been an egg option.

and wifi, clean and comfy room, very nice and quiet area, great value compare to what you get, breakfast included (didn’t have time to try it)

property was clean, quiet and had a guest laundry which i used

breakfast and airport shuttle

like the smell of the marijuana and the kids running around on the 3rd floor right above my head at 1and 2am in the morning both nights so

were fumes from the laundry pervading the entire ground floor

amazing hot breakfast! good location to the cleveland zoo!

they have an average morning breakfast, but one thing we noticed is the doors are closed at prompt at 9:30 am every morning

the breakfast selection was small

unsafe, drug dealers, stains, broken door locks, no conf room, no fitness room

beds and pillows are very comfortable; friendly staff; good location for my purposes; breakfast available

breakfast needs vamped up. makes a difference if i come back. too much noise after midnight.

the free breakfast was very good, lots of choices and drink choices! loved it

pool and laundry room,

great variety for breakfast

pool area was kinda digny and water was little chilly.

the breakfast was really goood, a lot to choose from.

we had 2 rooms with a full kitchen pool was clean and nice convent to i

the gym didn't work

the breakfast was good and the room with the kitchen was nice.

price, cleanliness friendly kitchen staff

the staff in the breakfast area! very kind and accommodating!!

indoor pool, comfy couch, laundry, friendly and helpful staff!

swimming pool was not clean

and i liked how we didn't check in until 9pm but was still allowed to use the work out room and pool until 11pm

the pool was great and the kids loved the pool

pool was crowded with kids during our entire stay. day & night.

easy check in, clean room, free breakfast

cleanliness, comfort, & the pool

pool was spotless and excellent for my needs in use of the pool

clean. good breakfast.

pool was also very very chlorinated, which is great for cleanliness

the suite was also very spacious and the kitchenette was very well designed and clean

the water in swimming pool was not clean

good location for us. great parking. fast elevators. nice staff.

the breakfast was perfect, fresh and tasty

i was accommodated with early and late check out

staff / rooms / swimming pool / 5-7 pm free appetizers and drinks / breakfast / location

the pool was closed

the staff, location, pool & breakfast

the staff, location, pool & breakfast

the pool could of been warmer,need more parking but other then that everything was wonderful

they had breakfast hoping more hotels will do do

the swimming pool and included breakfast was very convenient for my family

easy on/off freeway and ample parking

breakfast was great, staff were friendly, beds were very comfortable, gym was adequate

the staff was super nice! room was very clean! breakfast was wonderful! best booking yet!!

loved the pool and the ease of walking to all the shops and restaurants

the pool closed but not their fault

breakfast was ok but could add bagels and cream cheese

great gym and pool and breakfast...

great gym and pool and breakfast...

breakfast was good

breakfast was fun, the room was clean, i like the lobby appearance and the music

the kitchen

great location and very nice room with kitchen

no breakfast because of covid. not the hotel's fault.

the rooms were clean very nice loved the kitchen

love the suites with a full kitchen! very handy.

my son had a blast in the pool

very dissatisfied i have been in this room for a whole week with two kids no cleaning service no laundry no no trash bags no towels i had to go and buy my own supplies and clean the room myself i

only two bath towels and no towels for the pool. there is only one coffee cup in the room.

privacy and function of the room with kitchen

only issue would be laundry area and you have to pay to clean clothes

the free breakfast was full of choices

breakfast could have been better waffle makers never cleaned gravy pan had the same gravy in it 2

fitness room locked, breakfast offering mediocre

he was able to find one bar in the laundry room

fitness center was closed due to ac problems and the ice machine was down also due to ac

traveling whit my kids for two nights and no microwave and fridge

from the reception it smells very bad with a lot of smoke, unsafe for any family with kids

thank lisa, the front desk manager for her help in organising early check in so i could have day rest after a long overnight journey before my flight out of cle

so my kids missed out on schooling because of it

had everything i need including laundry

i loved that there was no pet fee.

had to wait for them from laundry i was told

across the street kmart and a see redtaurants, ice machine works i was surprise and they have laundry

loved the kitchen facilities, which we took full advantage of

there was a kitchen and livingroom

location , cleanliness, suite with kitchen

breakfast could be better, but save money cooking on kitchen.

great laundry facilities and easy on and off the highway

literally the only thing i would suggest is that the pool heat be turned up. it was quite cold.

breakfast area was very nice with a lot of seating

the shuttle from the airport was convenient (call and they come get you) and the shuttle driver (billy)

pool was down for updates but looked nice

quietness of rooms and good breakfasts.

the included refrigerator was also equipped with a good-sized freezer section and the included breakfast was hot and sufficient to get you through the morning

a real breakfast, eggs, waffles, toast, bagels, cereals etc

breakfast service area, the waffle maker is a nice touch

the staff i encountered was nice; they have a breakfast of eggs, sausage, waffles, cereal, bagels, and toast

you even get a full breakfast with belgian waffles

breakfast is wonderful staff is very friendly

girls enjoyed sometime at the pool and it was a quiet stay

smelled a little smokey, crowded breakfast room (your group/family may have to split up), people smoking outside main door

was very clean, staff was friendly and helpful, pool was small but our kids liked it, good breakfast choices (something for everyone), beds were

the pool was to cold need to fix heater

very comfortable bed. breakfast buffet was excellent! great selection & great service.

kids hated it was no free breakfast they said why no free breakfast when you pay so much to

all the stay was good, but there where kids running the halls making all kinds of noise that was coming through to the walls and couldn't

pool and spa were closed

shuttle service , bar

the indoor pool

breakfast options weren’t good.

breakfast was good and the pool was fun staff was great

no pool no breakfast ..

swimming pool

shuttle didn't say courtyard on it, it said cleveland airport south and it didn't have a parking space of its own like some of the other hotels

bar was pleasant in the evening

coin laundry machines

do a lot of traveling, for the area i thought the drinks at the bar were a little oner priced

sher and dryer) should be replaced or at least to be cleaned.

noise from other guests. it was a friday night and kids partying kind of loud.

she didnt explain anything to me as far as where elevators were, or our room, pool hours, breakfast, hours, nothing

recommend adding more meat to the breakfast such as bacon, sausage and adding some hashbrowns.

missed the real breakfast. grab n go is nice however

the pool had to much clorine

the pool to be open ..but can not blame hotel for it

pool could've been outdoors, well, not in cleveland ohio. sorry

the room was very big and we liked that it also had a couch and a small kitchen!

breakfast is fine, same goes for the gym

pleased that the gym was open under covid rules

pool was amazing had so much fun swimming playing around with my kids and friends i will come back for more stays… i didn’t make the breakfast but next time i

breakfast was good despite covid challenges

missed breakfast

was a lot to do on the property, they had mini golf, hot tub/swimming pool, an arcade and a jungle gym for kids

comfortable bedding and great breakfast

easy to get to from highway. close to restaurants and casino

to covid restrictions but still was able to go to the overcrowded bob evans and packed full mgm casino

very close to the mgm casino where i was attending a concert. clean rooms!!!

it was clean, affordable and love their breakfast.

the pool being cold after i called and checked first!

breakfast was great. cinnamon muffins the best.

parking

i love the breakfast and i love the location and the room

breakfast was good as well

i also liked the gym