new and clean room. i like to gym and i could, however the gym room is small.

friendly and helpful staff and the location great for evenings out and taking the kids to the park etc

service, cleanliness, bar and restaurant

the town has plenty of public spaces, many play grounds for kids, rich in dining spots

mini bar was not mentioned in room facilities but we as a family we need it so i recommend it

didn’t eat here but meet friends later at the bar for a drink and that was very good (nice white wine) access to wi-fi really easy and

because my kids loved the place

there's a nice bar right across the hotel, in the park

room was spacious and perfect, and as requested bed was really comfortable breakfast was awesome with lots of options and respecting covid-19 prevention

the bar hours were a little short and out of 5 nights only able to visit once.

the wifi you have to ask them to connect, and at 5 am the day of checkout it was already down

wifi reception in my room 210 was very poor and erratic

smells sometimes of drainpipe / humidity breakfast s hot dishes lukewarm gym is not very comfortable

all room in the

facilities are basic - small gym, no pool, tv channels basic and no english channels

the gym looks like it isn t well maintained; some of the equipment is too old and malfunctions

the gym is missing a lot of weights

couldn t fault the place - friendly staff, clean and comfortable, and ample underground parking (for free) (+)amazing , rooms , the stuff , quite and peaceful and free parking (+) - the parking lot is huge (+) free parking a bonus (+) everyone was exceptionally friendly, and the parking was simply fantastic right in the middle of the city center (+)easy access, free parking and friendly staff (+) nice and welcoming staff breakfast was rather good, with eggs, fruits, coffee and so on free parking excellent view (+) we left our car in their private parking, which is securely closed at night, and relied on public transportation (+)the room is wonderful, big and comfortable! and there is big parking underground!

room service food not so great. cooked breakfast could be better as well.

a lady named victoria who delivered our room service was fabulous, very polite and friendly

no restaurant, room service or bar facility after breakfast, not really good enough for a four star hotel

sunset and relaxing time by the pool

you get there - aal cachucho has a beautiful garden with plenty of parking

plentiful parking

it is a detail but the swimming pool could use a bit of an update.

the pool is great and the staff are very friendly

staff is very good and the gym is always a plus after a long day

no bar of soap in the bathroom, but just a mini shower

kitchen cutlery should include scissors

lovely helpful staff, great facilities and access to the student lounge, bar and cafe for refreshments and meals

breakfast is shared with students, thus is quite basic.

needless to say, i went to a local bar the following night for some tapas and a few beers

easy arrival and entry to garage parking, nice quiet neighbourhood with a handy bar nearby.

very comfortable room service very good

good bar for snacks, food, drinks

on arrival we found the bar does not serve draft beer only wine and spirits and the cafe was closed being a sunday so

would have liked some tapas choices in the bar but as it was good friday none on offer.

although the location was a bit isolated it didnt matter as the on-site bar and restaurant was perfect and staff very friendly and helpful - fpod was excellent

the seperate restaurant bar building was excellent

coffee isn't self service so have to get the bar man to make each time

restaurant and breakfast bar were accessed via a crazy paved path through a garden, very pleasant but not so convenient if

expensive, poor a/c, non exsistance free wifi!

clean, simple yet elegant, 5 min walk from metro station, near airport, good wifi

breakfast is excellent

everything you need including a very nice breakfast

i could not connect to the wifi as the signal was weak.

my husband and son had breakfast and a couple of meals and said the food was nice

en from the office), pool, jacuzzi, etc

the middle of madrid, we actually enjoyed being close enough to enjoy madrid but also having the pool and space to relax

shuttle service only available during the week and certain hours.

lots of kids in and out of the pool, i would’ve liked to see a bit more maintenance

,parking is charged but is secure kitchen and bar open late with outdoor seating

staff, clean, breakfast

screaming kids in room above us for 2 nights. sounded like they were unsupervised

good location, good food for dinner and breakfast, excellent service from all the staff.

breakfast

clean place, reasonable breakfast, staff was very good especially ms

like everything in this hotel the service are great the breakfast the comfortable beds nice toiletries of

they did offer a small bar with local beers, which was nice after a long flight

miss a mini refrigerator in the room no bar no service room to be situated in a industrial

good sound proofing from road outside, staff very friendly and helpful breakfast ladies were excellent at everything they

stayed with my 3 kids and it was quite a hassle that we couldn't have 2 rooms connected to each other

modern hotel, large rooms, good wifi

exceptional breakfast buffet. super clean bathroom with towel warmer.

great value for money. great quality and location. free parking on premises was awesome

breakfast really good and ample

staff, comfortable bed, and breakfast buffet excelent

reception and bar service as they use the same personnel

very good breakfast!location too!

breakfast was nice, and they took consideration for the clients to be accomodated well at their

in addition the bar area is in the foyer and as the door is not closed and they have a tiled floor you her that

very clean and spacious rooms. warm greeting and late check out possibility

gym old, breakfast okay but not great

gym awful. shower needed maintenance. no laundry service on weekends

gym is a bit cheap and dated

gym was not a gym at all, one trendmill which was occupied all the time (not surprisingly given the

the bathroom, managed to have a hot bath after a long journey, cleanliness, breakfast everything was perfect

the breakfast is excellent

no room service

had room service which was prompt and the food was still hot

also the wifi doesn t work so good

room and breakfast

breakfast was delicious

more room to accommodate all for breakfast, but staff coped well

friendliness of the staff, easy check-in, amenities, the bedroom and the incredible breakfast

the reception was very good. the room was always clean. breakfast was excellent.

the shower did not keep the temperature constant and it was always too hot as room service insisted on turning on the heating despite a note asking them not to

lack of service, hard to get food, wifi did not work except lobby

gym facilities not accessible.

clean, spacious and modern. fast wifi.

it s very loxurius and it has buffet and gym

we also were lucky to get an early check in since we had an early morning flight

good service at bar and resturant

calm nice gym comfortable rooms

the ledge for the trays at breakfast was a little small and easy to drop the tray.

staff, the hotel was very clean, fantastic breakfast, good swimming pool and good value for money for

nice hotel in good location for us. free ev charging!

parking is spacious and enough room for a good wide car and low sports car, also ev charging for tesla only but ionity is nearby

pool, short walk to the bus stop

room service menu

complicated wifi access

nice, modern, clean hotel with bar in lobby. underground parking.

location, close to my office swimming pool friendly staff

bar shut too early in the evening

all the staff especially at the bar

e sole reason i was staying far from downtown), and that the gym

room service was available and room had a mini bar also

there was some awful construction work and hotel was nice enough to not make me pay for my mini bar as a token of appreciation of my patience

the gym is quite small and poor for a 5* hotel. they used to have a bigger and much nicer one.

lack of staff to serve in the bar (half hour seated and nobody comes)

the spa facilities were closed due to covid.

room was spacious and swimming pool very refreshing in august sunshine

breakfast was fine, good coffee

hotel and staff breakfast and pool extra benefits too really good pool lifeguard lady was brilliant as was hamza on reception and

swimming pool was very cold and drinks in bar are very over priced 10 euros for malibu and

manuel at the bar, liza at the pool and the guys at reception made everything pleasant for us

her name is liza and she works as the pool guard

the mini bar is usually not supplemented

staff was super friendly, and the breakfast was awesome!

awesome breakfast for

everyone on the staff was very kind, breakfast was nice, rooms were clean, wifi was fast

very well located for our purposes, very cheap, nice breakfast, i will come back.

breakfast not included in the price.

the staff took attention, well cleaned, comfortable beds, delicious breakfast. pool cold but ok

in the room to get some privacy but still be close to the kids, even included a small

very good breakfast

no towels for the pool or sun loungers.

the bar and restaurant was down because of fixing up. so we couldn't get coffee or any food.

comfortable room, nice terrace

room service menu provided in the room wasn't actually the menu

staff was amazing loved michael and martha and the pool was great!!!

the bar area in reception was welcoming and comfortable

th pool), small gym, and a good breakfast.

wifi signal is soo poor in part of the room.

though their booklet said 11 am and as far as food goes in the main area all we could get was room service meals

wifi very good, able to stream tv

the wifi. it doesn t work in the bed room. it he signal is too weak.

breakfast

most of the facilities were closed as the restaurant and the bar and this must be advise when you book

tries to save money by not puting water on a daily basis in your room and not changing the soap bar even if it is almost finished

not possible to get a coffee until 11 when the bar opens

nice spacious room with storage places. nice bathroom (could be larger). i appreciated the gym. (-)the gym could have been better.also, for the price i paid, it could have had more facilities. (-) the gym had only 1 very old and out of date treadmill from the 1990s

the staff at front desk and bar were really friendly, they made me feel l was valued as a guest

it was nice to have a gym in the building even tough it is very small

a 4-star hotel one expects a bit more extra facilities such as gymnasium, sauna, swimming pool or spa of good quality

stay in room 108 unless you like being kept awake - right next to the bar and restaurant

property claims to have a sauna and gym

clean and very nice, efficient and helpful staff in reception and bar and at breakfast

adjoining rooms for the kids as well

was very comfortable, staff were very helpful, room service was great and food at the restaurant was splendid although not cheap

that spa was overpriced. 30 euros for 45 minutes.

prices at the bar where extremely high. 8euro for 330 ml local bear.

the staff were very friendly and accommodating and it was no trouble to help us get an early check in

everything was perfect ,room service to breakfast

there is a nice swimming pool and a garden

beautiful views, a lovely terrace and an amazing swimming pool.

the pool was lovely and spacious around for relaxing

pool was closed, but we didn’t ask if it can be opened ether so it doesn’t really count

peaceful, nice pool, close to mountains and town. good parking - free!

the wifi could be a little tricky and often required some connecting/disconnecting in order for it to

helpful staff, clean and good wifi

decent rooms and wifi

wifi was not good. didn t work most of the time.

good wifi and ok breakfast

breakfast most of all.

breakfast, cleanliness

has i been staying longer i would have used the gym and the pool

pool not being open until 12 and no bar to buy drinks unless with diner, uber drivers could never find it

great place to stay by the train station. offered a low price early check in

nice external swimming pool. good parking access.

ol was still closed), great staff, huge free parking lot

wifi in room

no room service

there is a parking, good access to the supermarkets and malls

after i went to reception to pay my bill and i asked if was the same price for adults and kids and she told me no kids is half price so she changed the bill

good bar food and welcoming staff

everything went well staff was helpfull for my kids

city for my early morning arrival from usa to madrid before connecting to another city in the late afternoon

staff in the restaurant and bar were exceptionally friendly helpful and made me feel safe

breakfast and food at the pool bar is fantastic. rooms spacious and nicely styled.

we had two rooms set up for a family - one large triple room for our kids and another king-size bedroom for the parents

the pool area didn't seem very welcoming to kids, it is only small and not very wide so didn't feel comfortable my son jumping around in the

the breakfast was delicious with lots to choose from

i loved the pool and sky bar which were intimate with a modern twist making it easy to relax

it was a little difficult to access the gym.

gym needs to be reserved in advance in order to use

easy check in, friendly staff, good internet, good gym, clean.

gym was out of service

no food or drink to be found on the premises after 11pm. gym equipment was in a poor state.

lovely swimming pool, tasty breakfast and very nice and helpful staff.

outdoor swimming pool is clean and big enough to swim in it

pool was too small for all the guests, and the timetable for the pool was quite late in my opinion,

fantastic swimming pool

the rooms were nice and clean, the pool is great

restaurant / room service food was good, at good prices

gym could benefit from additional basic equipment like foam rollers, block, rubber bands, etc for a

confortable bed .and nice room service.

no room service after 22:00

early check in was possible complementary tea and coffee

room service menu is on a qr code, versus a physical menu in the room)

fantastic stop over hotel and a great clean gym and rooftop bar

tomas is the bar a wonderful intoxicologist and person

very clean hotel, with nice staff, they had free shuttle to the airport.

rooftop bar and swimming pool also perfect benefit

the bar was closed when i arrived at 11 pm so i had to walk 15 minutes in order to find some food and

cleaners are perfect good snacks and food in restaurant miguel angel, experienced maitre and barman good prices at bar 24 hours front desk fast solutions to problems air conditioning at

great location for transiting through madrid. bonus having bar on site and outside sitting space

the rooms are great, the restaurant is delicious, the pool is a lovely addition, and the free water on a hot day is an absolute lifesaver

airport shuttle bus seduces also provided making transport cheap and easier

i was also impressed by the laundry service via wewash app

a shuttle n bus is also available between the airport and the hotel

fabulous swimming pool

the pool is not properly for children

great bar and restaurant

awesome gym

swimming pool was a bit cold

staff brilliant with children and have a young kids club very nice, spacious room amazing bathroom and show great bar and restaurant good

under refurbishment so breakfast was in an underground room, there was only a small lobby with no bar or restaurant, though within 15-20 minutes walk there are some

no bar or restaurant in the hotel itself, so dependent on opening hours of restaurants nearby.

a lovely restaurant bar beside hotel (castizo)

could not get room service.

you don t have to pay for the breakfast of the kids.

the gym is very small only one walking machine

wifi was excruciatingly slow

i had a little accident at the bar and my mother tells me all the staff was super helpful

showers, comfy bed, clean and tidy and great layout as we have 4 areas, the bedroom, lounge, kitchen diner and bathroom

bar in the back of the place

the restaurant and the bar are perfect at night time

the bar was never busy as the prices were very expensive for this location.

was a very lovely hotel room bar and food

pool closes in september.

new installations, great for layovers they offer airport shuttle free of charge, has a pool and nice hotel restaurants

my only complaint would be the shuttle only worked from 8:00 p

clean, modern. offers airport shuttle

the pool opening times could have been longer..early morning

the pool is outdoor and seasonal, so it was closed

the breakfast was a littel to expensive for me but sure it was good quality

breakfast

hotel was clean and they had a very nice selection for breakfast

sized bedroom, nice bathroom and excellent highspeed wifi

room service was very efficient and friendly, everything i asked for was delivered in a timely

enjoyed its amenities and the breakfast was of the gods

room and breakfast

r those late arrivals or long working days)

excelent wifi

breakfast friendly staff, helpful with kids good wifi connection close to metro station

wifi was good and the air conditioning worked well

the room was very quiet, the bed good, and the wifi excellent, better than in many 4-star hotels

room was clean and tidy every day, and the wifi was fast

spa food cleaness

breakfast and parking are far too expensive

in addition the gym while great is not explicitly a hotel gym and is very popular so guests should be aware and

to carry-on your bags inside and outside of the hotel without help and no swimming pool

the perfect room, the excellent breakfast, with several options

the cafe/snack bar had plenty of food and drink and well priced

above the bar can be a little noisy but wasn’t a big issue for me

the 24hr bar served food and was ideal after a long day working

gym was to small

no gym

gym hall îs very small

fast laundry service

except for a small gym, there is nothing great to do inside the hotel.

good wifi

somehow the wifi works perfectly on my phone, but can't connect to my laptop.

breakfast is a must try and

the staff was amazing and i loved the free late check out option and the no hold deposit on my card

nice bar area, comfy beds

i like that they let me had an early check in to the room

staff were helpful with early check in and taxi ordering

there are coin laundry self service @300 meter walking distance, good for who need do laundry during the travel

noisy neighbours who talked in the corridor late at night- not the fault of the hotel

several different types of business close - restaurants, laundry

high-speed wifi. close to city center.

super friendly, kind and helpful, including helping with the luggage, impeccable and affordable laundry service, and most importantly taking

aircon wifi parking lovely leafy location clean towels and

wifi had some downtime

i enjoyed a couple of nice restaurant meals and sitting at the small bar area with a beer watching football on a large screen tv

sometime there were some issues with the wifi but that was okey.

room service restaurant s menu has limited choices of food- a hot water boiler and tea supply

wifi unstable. needed to log in continuously

jaime was really excellent in helping us obtain a vegetarian main course and he was great at the bar too

to mention something the fact that for breakfast options there was only apple juice there where smoothies also but if you want regular

we didn t include the breakfast so i can t rate that part, but the last day we had a meal in the middle of the

the rooftop pool with cabanas and also the terrace bar were superb

friendly staff, good breakfast, nice room and close to metro and bernabeu.

room service great, fab nights sleep

thin their cleaning time) but they did not come

wifi was great

clean hotel, spacious room

wifi could have been better. breakfast without prepayment overpaid with 20 euros

the wifi in the room work very slowly

there was a gym

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

poor wifi

wifi was great. airport shuttle

4 beds in the main room was a little inconvenient with the kids sleeping and we were packing

wifi could be better in rooms more distant from the lobby.

the staff was excellent and the breakfast was one of the best we experienced during our 60 days in spain

breakfast was fabulous, and they always had more than enough

breakfast and accommodations

breakfast was also excellent

didn t have the toilet brush and maybe some small gym or swimming pool would be

service at the bar was excellent and the bed was very comfortable.

of little milk cartons for tea and coffee and told us we could get a little jug of milk from the bar but we would be charged

gym was unusable, treadmill and bike were broken, dirty towels left lying around and the

actual bathroom door so no privacy at all, no good restaurants/ bar nearby, quite expensive considerin the area eas far from central

gym appears to be closed all the time, so has jan ventilation

no tea/coffee available in room, & a fridge

the only downside was the bar was being refurbished

room service i was not helped with my luggage upstairs the restaurant menu was only in spanish so

no room service or breakfast service was available

bar fridge not plugged in, had to lift out to get to plug, took ages to cool down a kettle and cups

could not open window as room was above a bar terrace which remained noisy till around 00:30

location was good and had good parking. on site bar and tapas were very good.

very clean and courtyard seating outside bar below hotel

location was good and had good parking. on site bar and tapas were very good.

clean comfortable friendly staff excellent location with parking although it is limited

big room for me and 3 kids

nothing at all but some may miss a stocked mini bar

i wish they had a gym. wifi in my room is not very stable, but it's good at the lobby

also, very confortable for travelling with kids and the breakfast superb

breakfast choices

wifi works fine, but is intermittent and often cuts in and out, which can be annoying if you need a

wifi connectivity is reliable and hot water is 24x7 available ensuring convenience

we used the laundry services and it was extremely quick

wifi barely worked on 8th floor.

wifi works well

the recption and bar staff were nice

comfortable room - sufficiently spacious for family of 4 (2 adults + 2 kids) with double bed and sofa bed (sofa bed linen was already fitted, just needed to open it up) -

staff was very attentive, the manager was amazing and helpful with our kids needs and the cleanliness is outstanding

new bar and restaurant was excellent

my kids absolutely loved the selection at breakfast and it was a lovely atmosphere- the christmas

breakfast was excellent

the courtesy of management due to a late check out i didn't fully comply

it has a small but very well equipped fitness room

it was so clean and comfortable with an excellent shower. breakfast was perfect.

they didnt have eggs available for breakfast