location and has a pool.

a worker went and opened the door for me when she saw my hands full with breakfast

basic breakfast, but enough

breakfast

spa worked well. general room cleanliness was good. bed comfy

breakfast was good for being a grab and go box

breakfast was good, loved the location

onsite laundry! great breakfast!

the laundry room needs monitored more because i just needed to wash a small load and waited an hour

i come here because it's so clean, quiet and good breakfast

the shuttle to midway to hop on the orange line is a real +

free shuttle to the airport. restaurant within and lots of alternatives close by. very clean.

we never got a chance it was always filled with kids from the time it opened to the time it closed at 11 pm

pool and room

everything ...the room indoor pool

convenient airport shuttle; fabulous dining at the copper fox

the pool stays open late and also the fitness center.

breakfast & my worse thing was when we was sleeping one night fire alarm start sound my wife & kids really scared, i probably never use you guys

plus the proximity to midway airport was great as was the shuttle which ran every 20 minutes

more airport shuttle service or bigger shuttles to hold more people.

we left our car here while on vacation and were shuttled to the airport and picked up at the airport when our flight came in at 2 am

breakfast was fresh and had nice variety

very little noise and breakfast in the morning

make my visit great, had maps for trains and city to find my way around town,they even have shuttle to train depot,menus for places to eat,room was very nice and quite,overall very nice place

breakfast was delicious and the staff is

comfortable bed the soft lite pillows the pool area the quite patio and the staff was so

the staff was great. i also appreciated the frequency and reliability of the airport shuttle.

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked' for just

the hotel bar is pricey but we weren't in town to stay inside.

is an excellent service and room, gym and pool are very good but a jacuzzi next to the pool can be awesome

good room service, complementary airport shuttle, and complementary breakfast

i also enjoyed the continental breakfast as well

i love the shuttle service and it a clean hotel and close to the airport.

awesome hot breakfast

very clean, courteous and pleasant staff, and great breakfast

location and shuttle to airport

property was pretty old/run down

the hotel was not offering room service or daily cleaning at this time

well equipped gym, good bed and breakfast, easy checkin and checkout

easy parking, good breakfasts, polite from check in to housekeeping.

great staff, convenient location, airport shuttle and nice room

fitness center was small but efficient

just for the guy to change my room just for the tv in the other room to be broken too there were kids running through the hallways screaming the pool despite them having the restrictions on the

the shuttle was very small and picked up a lot of ppl at 330am.

the room service was excellent. i enjoyed my trip.

i enjoyed the room, fitness room and the breakfast.

close to airport, shuttle service was great

shuttle service was phenomenal, gave us a deal on parking upon arrival

breakfast was wonderful and had a nice variety.

breakfast was ample ,the pool hours great

my kids loved the pool, the breakfast was great loved that fresh food was brought out through out for

also, they should really put a age requirement on the gym so that children can t be in there goofing off while adults are trying to actually work out

were a little disappointed with the pool situation, very strong chlorine smell and the space was small

the hotel room and the swimming pool.

due to covid the pool wasnt open.

can use some air in the pool area and as well for breakfast, they can switch it up with the meat, but everything else was

breakfast

the pull out bed the kids slept i. was horrible. the mattress was lumpy and very uncomfortable.

at was empty) and one in the kitchen

just a fun & friendly horel! breakfast was the best

of the shuttle drivers was reckless and had road rage

free breakfast!!

free shuttle service/friendly, attentive staff/hot breakfast

great on shuttle service to airport. breakfast was good. friendly staff. room was comfortable.

shuttle service to airport

was able to have an early check in time and the breakfast was good

the gym was well equipped and new

breakfast was very good

the room was a nice king room, breakfast was pretty good and quiet

liked that there was a fridge and microwave in the room and having laundry facilities was very helpful

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

in-house italian restaurant and also a popular bar & grill

our room there were not enough hooks or towel bars to bar able to have my clothes and wet towels hung up -- i had to strew them over chairs and

attached bar was also good with a good menu

my husband’s suit and dress shirt to the laundry to have it pressed before a family wedding

to stop hiding behind covid and start serving a better breakfast rather than coffee and granola bars

it was a cold night and kids with me i felt helpless

breakfast was horrible, the kids wouldn't even eat it

the kids enjoyed the wifi, breakfast and the many tv channels.

not a huge amount of choices for breakfast, but it was good enough for a budget hotel

no breakfast

good room setup, laundry facilities

friendly staff but they need to really clean the lobby and the grab and go breakfast could be stepped up a bit

the room was great. it was grab and go breakfast, would've loved some eggs.

and it wasn't no oven with kitchen just stove top an microwaemail an no jacuzzi

the sofa bed was very uncomfortable, and we could not use the wifi

the bed was amazing! breakfast was good but couldve used an additional choice of meat.

liked it had free parking and close to shopping in the same

nice location big hotel had a pool ok wifi

room service

beds were really comfortable and chuck the shuttle driver was very nice

i also had issues there shuttle not being at the correct pick up location at the airport and the shuttle start running at

the shuttle driver and all other staff were friendly, courteous and helpful

complimentary breakfast for the price paid asked for a king size bed and got 2 queen size

parking was horrible and they had the pool closed and not breakfast

no grab bar in shower. hand soap too small. soap in shower mounted too high.

well to no fault of there own but because of covid the bar was not open

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

hotel food and bar service very

the service was excellent, the bar poured good drinks and the room was immaculate

clean property and rooms, bar and restaurant on site.

restaurant and bar on site .

close to slot of things. the bar tender was great and we had fun.

i liked the location and the gym area.

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

the grab and go breakfast was also a nice feature

the breakfast

breakfast on site

to go breakfast

was continental breakfast every morning between 6a-9a

the fitness room was not kept; towels not available; no water; no weights to use; no tv remote

breakfast was great!i

it was in a great location and the breakfast was delicious

room was clean and bed was comfortable breakfast was nice

there is a fitness room, but is in the lobby right across the check-in desk and since that provides no privacy

clean rooms, a nice pool, and a gym

clean rooms, a nice pool, and a gym

enjoyed the omelet station and bar serving food.

having a little bar with dinner options on site was awesome

had red stain at head of bed, restaurant/bar was closed due to staffing issues, gym was not ventilated and very hot, no outdoor pool or hot tub (only indoors), housekeeping was

good location. very comfortable beds. friendly and helpful staff. easy parking.

room service was available for everything including drinks and breakfast

comfy beds and the room was quiet. friendly desk staff. ample parking.

bed was great. the bar was quiet and warm.

set across from a golf course makes for a quiet stay yet is just minutes from major shopping and restaurants

the room, pool, exercise room all too shelf

pool hours are reserved this is a plus

the on-site restaurant, coffee shop, and bar were great amenities to have on site.

room service was great

very clean, comfortable bed. breakfast was great.

things like the pool being busy, but i was disappointed with the number of unsupervised kids in the pool area

nice kitchenette for families. good breakfast.

the connecting doors opened right up to the kitchenette, so you could not use it while those doors were open

was not a hot breakfast just a grab and go even though booking

no laundry room that i can see, snacks over priced

me and my wife got asked to leave the lobby after sitting down for 5 minutes or so waiting on our laundry, the manager phoned the receptionist and said “it looks bad” for paying customers to

room floor,batroom,the bed was old, laundry room,soda machin no good,room smells smoke

was pee’d out and it smell like old mod or dirty water then had to pay an extra $20 bucks for early check in told me wasn’t able to get my first day money back cause it was already processed

it’s always huge, clean and laundry on site

staff friendly, room clean and breakfast was very good.

no real breakfast!

the breakfast was done very well for covid

i liked how nice and clean the gym was

clean - staff was excellent and the complimentary breakfast was very appetizing

some breakfast bars, coffee and tea and hot water for instant porridge on a table in the lobby

good and quiet environment, having kitchen equipment in other to cook by myself.

price, kitchen, dog friendly

only did it have a small kitchen, but they also offered all kitchen utensils, plates, and silverware for free

the (breakfast) should not be listed as such. it's a muffin or nutrigrain bar

loved the size of the room, having a full kitchen was great with kids

breakfast food and staff in kitchen where

the bed was perfect firmness& the room layout was well thought out& spacious kitchen for a hotel room

place was great from the breakfast to the staff

liked the the fact there was a full kitchen besides the stove

plastic silverware and by the way we wish the customer service at the front desk and valet to the pool and spa matched

wonderful pool

yes i would like the gym to be 24/7. i workout twice a day.

it was kids and dog friendly as well

the spa and pool was a plus

broken elevator, stuffy hallway, no kids menu at restaurant, long drive to city center.

open gym

in room that's not good wifi was confusing

the restaurant & room service

i have 5 kids and it was comfortable enough for all of us and the staff did not bother me

over the cost of parking, the bathroom situation, the pool was dirty and on our last night there was a wildly noisy party next door to us that did not

breakfast

good breakfast

they love the pool, its always clean and not very crowded

breakfast was good. rooms were neat and clean. hot pool was small but great for kids indeed.

breakfast was amazing! the room was so comfortable i really didn't want to leave!

friendly service, sparkling clean, cozy rooms, excellent breakfast

sparkling clean, great breakfast

it was also close to a very nice la fitness location which had a very nice pool and i could do my running around the offices nearby

to top it off, the breakfast bar was unimpressive (no peanut butter for bagels), the fitness room smelled like mold from a leak, and the treadmill shuts off after 20 minutes

no parking because most of it all blocked by construction dumpsters and vehicles

parking close to your room

the wondering of random people near the parking lot

breakfast was not free.

staff were friendly and breakfast was good

nice that there's a bar in the lobby (though we didn't use this)

the bar restaurant is really good

the pool hours.

was super dirty & so many kids running unsupervised

when we came back from dinner out, we had to ask for our leftovers to be stored in the hotel kitchen fridge due to our fridge not being cold

the spa tub in the rooms was the best part

pool area could be cleaner

i had to reclean the spa tub there was hair in it

room service was fast.

the room service food wasn't tasty, too salty.

el tapeo restaurant was amazing and room service breakfast was delicious.

right next to the mall and several great bar and restaurant options to choose from

great location excellent gym comfortable lobby area

room was fantastic, it had all you needed, a kitchen, a place to study/work, high ceiling and a gorgeous view

great location, clean, good gym, nice staff, great breakfast

the room had a high ceiling and a kitchen, so it was very comfortable.

so many amenities like the continental breakfast, the bar with lounge and pool table, and the restaurants

the kitchen was an awesome bonus and the entire room was very spacious

room service and breakfast

the dining room and bar area was extremely nice

the swimming pool opened at 5:00 am. the shuttle service was excellent!

shuttle from the airport would be great

lots of shopping, golf, restaurants, bars, etc

wish there were more options for the free breakfast

the breakfast was pretty good, the staff in charge were very attentive

gym was supplied well

breakfast could have been better.

went to eat at the bar was not impressed at all

who helped me at the front desk was very nice, and offered to waive the early check in fee

room was a good size and they gave us a free early check in this hotel offers a free airport

shuttle was very helpful as they even arranged for me out off thir operating hours

close to ohare, the free shuttle.

motel offers shuttle to airport

many kids making noise

the staff and the room, loved it. my kids also loved the pool

the bar needs to hire a second bartender. it was too busy for just one.

clean, free parking. kids love the walking thru between two rooms.

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool deliberately splashing everyone in the face and the parents did nothing, i do not

staff was very helpful and accommodating also the coffee in the morning, also the shuttle bus, also the valet

the location to our venue was perfect. shuttle service was great!

the front desk people, to cleaning staff, to shuttle drivers, to valet service , this hotel has got it right

did have drinks and wings at the bar the night we checked in, and the wings were really good

hotel has a shuttle that took us everywhere we needed to go

were woke up in the middle of the night by the fire alarm that turned out to be nothing and room service was trying to come clean our room from early in the morning even though check out is

nice room very clean. the pool was nice also oh and the breakfast was outstanding

i traveled with teenagers and they really enjoyed the pool and the safety of the hotel

room service

the pool was nice and the outside patio

the gym is fine, and breakfast area enjoyable with really nice staff

short stay so didn't make use of many of the facilities other than the gym which was good

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

the bar was also short staffed, i waited over 45 mins

the front desk staff amazing the room service amazing every thing was amazing!!!!

he gave us a late check out so we could sleep

even has laundry room for guest use

close to restaurants, allowed for late check out

asked for a late check out i was told no check out is 11am no acceptions i was like wow

close to bus station and other commodities such as laundry washing, diners etc

staff were extremely helpful, breakfast was great, and for me it’s a nice place to stay when i need time to myself

breakfast included in a warm and down-to- earth environment with kind and helpful staff

kind staff, clean hotel, and excellent breakfast

to the covic-19 not being able to have the breakfast offered which is understandable and not having stores a bit closer i don't own a vehicle

had a spacious room and the staff was understanding and pleasant even allowing us an early check in

lots of parking for free

who seem to be up to no good constant loud music coming from other guests vehicles late at night kids running up and down the hallways late at

my kids loved the cable tv

jus the pool being closed but thats cause of the covid-19. so none really

the bar food was excellent.

did a great job at accommodating me when i needed my sheets changed in clean towels the next day breakfast was good overall i had a really nice weekend thank you holiday

i wish they offered room service. their restaurant is rarely busy, especially during the day.

location, breakfast menu.c

shower had good pressure, lots of hot water, a free-flowing drain, a handy grab bar and shampoo & conditioner dispensers (would be nice if they would also add one for body wash)

a bar which is open until 2:30 a

management, no elevator, pool building looks into guest rooms - no light or privacy, snack bar has very limited hours and food

pool could have been open when we returned that night but, it was expected to be closed at 11:30pm

pool. quiet

the kids enjoyed the huge screen

location and gym

location was perfect for me…close to my friends muay thai gym

love the breakfast idea also $10 for adults and free for kids

gym,laundry

to covid there was limited room service availability

the hotel honored my request of a high level and a golf view

room service & the restaurant was fantastic

imagine you are slicing into a lack of lamb and then a group of kids in swimwear goes right by your table

ps, bottles, masks)

breakfast & the cocktail hours are also a nice add

it had a walk in shower and silverware and dishes for the kitchen were provided

breakfast very poor. swimming pool just for kids not adults.

came there for the pool for our kids and enjoyed about 30 min of it

perfect location i didn't try the breakfast as i didn't have time but it looked very good the gym was big and with a nice view on the city

shuttle picked us up from the airport

shuttle driver (from o'hare) was an angel going way beyond the call of duty

shuttle to airport and full hot breakfast

friendly staff, went above and beyond for my family (travelling alone with 3 kids under 5 from new zealand

lots of great options in the morning and they even had a free shuttle bus service to the airport that runs every 30 minutes or so

location/kitchen/breakfast

breakfast was very good

the breakfast area was clean, and the staff were nice

this is helpful if you're staying in a room with a kitchenette and want to eat healthy

the free breakfast

has free parking, internet, indoor pool and small workout room, breakfast, newspaper, and there is coffee available all day

very nice hotel with breakfast included ! clean, good loaction , spacious rooms !

wish breakfast ran till 10 rather than 9:30

good check in service, great breakfast, and the free lemon water they had.

breakfast was delicious beds n pillows so comfortable

there was a coin-op laundry room for guests, but only one washer and two driers available

the breakfast was really good and they offered a lot of variety

wasn't much of an outdoor walking area--it's sort of in the middle of a bunch of parking lots and shopping centers--but it was perfect for my purposes

also, there was plenty of parking and the staff was very helpful

was very nice, everything is clean, there is a lot of parking next to the hotel, there is a nice gym where me and my wife

rooftop bar has a great view

very modern with an antique touch. great room service. comfortable beds.

will be back in may we hope to use the pool

the pool area did get a little crowded but they started to limit the number of people once it because

also, there is a gym down the street, the bucktown

the staff were amazing and helpful. they also allowed me late check out.

cleanliness and staff was friendly. also breakfast was delicious.

modern design, nice staff, breakfast, very clean, close to downtown and university, close to chinatown and restaurants, clean,

from the hospitality of the staff, location, cleanliness, complimentary breakfast and spaciousness of the room

clean, had a basic but adequate gym, has complimentary laundry facilities which are a complete game changer for us as we travel light

but what is worst, no room service: useless putting the request on the door or ordering the cleaning

bad wifi, really bad

only complaint is the wifi

the website says they have, but do not: a safe, room service, 24 hr front desk, and toiletries

wifi

breakfast buffet was awesome even for the kids and everytime we needed something staff was right at our room

no information about gym or pool area

i loved using the gym on the second floor!

the breakfast, the gym and the hotel was also pretty clean

gym access, restaurant and breakfast buffet. felt really safe traveling alone. comfortable.

bed was super comfortable, great gym, rooftop cinema and bars in the actual hotel

interior design, friendly and helpful staff, great room service, spacious and modern gym, lovely bar and great coffeeshop within

room service didn t come to clean up during our entire stay

had to request to clean the room. out of the blue knocked he door 7am for a room service

was annoying to keep doing the wifi for each day you were there

pool ran out of towels and know one was able to fill them for a while

only thing that was odd was that i was told i would only get room service if i requested it

really great extras such as the marshall speaker, the onsite bar/restaurant, great pool, and free use of hotel bikes etc

loves the interior design, the roof top pool! the bar was great too

area, super staff - were really going out of their way to help me find a room with a superb view, room service on demand

hotel, spacious room, we got an early check in and late check out which was a relief because of our flight

the rooftop pool is also a must

no indoor pool do not ideal if traveling with kids in the winter

ich was approved) was not guaranteed and we should leave and come back

it is impossible talk with room service

wifi does not work the best

the hotel gym was really well equip, parking was very safe and secure

#2, free parking #3, excellent computer center #4, most friendly staff #5, spacious 2 queen bed

room service knocked on the door she was told to return but entered unwanted anyway

i wasn't sure if there was wifi. the tv didn't work.

parking

free parking was easy

excellent breakfast, quiet facility, friendly staff

the room was very nice. the breakfast bar was great!

kitchen dvds players, free laundry

the breakfast catered to vegetarians and vegans (both in my family), the gym had the basic equipment, the location was great as i had access to all major attractions on

is a very fancy hotel with great amenities nice breakfast

nice & clean, the breakfast was complimentary & very good, there is also a little indoors pool & gym

the separate breakfast rooms

cold pool and was hoping for a hot tub.

my key did not work for gym. so had to ask reception to open it for me every single time.

the view the view the view!! (from lobby bar and outdoor terrace)

rooftop bar lovely staff good breakfast amazing room

special thanks to judy at the front desk, angelica in the kitchen, and nicole in the bar for a very welcoming and warm reception

the breakfast was amazing!! more than i expected and i watched a manager clear tables.