free wifi in my room and everywhere in the building!

breakfast, good staff but far from everything, but shuttle to airport available clean,but no room

liked it had free parking and close to shopping in the same

breakfast was great

free parking free breakfast

they don’t clean your room everyday, the bar wasn’t open, coffee was absolutely awful

just that the bar wasn't open lol

no grab bar in shower. hand soap too small. soap in shower mounted too high.

hotel food and bar service very

onsite bar and dining was closed due to covid.

been great: the staff, breakfast, the gym

location and gym was nice

clean property and rooms, bar and restaurant on site.

size of the room, the staff was pleasant bar and restaurant available on property, didn’t have to leave hotel, to get a meal

close to slot of things. the bar tender was great and we had fun.

the amenities were great, especially the breakfast and the pool

no breakfast

the breakfast

breakfast on site

the grab and go breakfast was also a nice feature

the breakfast was awesome! devin the bartender was very friendly and the gym was great.

staff let us have an early check in.

breakfast included a wonderful omelet station

pool, workout room, computer center, bar & 24 convenience little shop score high points in my eyes

breakfast was tasty and you had many types

the staff was great room service was wonderful

room service was available for everything including drinks and breakfast

restaurants, room service, a variety of different rooms, and being in the hotel you feel like you re in a

the hotel was easy to find with plenty of parking

went to spend the night away escaping from my little yoing kids because i am a burnt out mama

the room was very clean. the staff was very friendly and helpful. the pool was great.

a total of 5 kids

pool air wuality was so poor we couldn't swim

some individually wrapped muffins or pastries for breakfast instead of nothing at all in these covid

large rooms, cozy beds, free and good gym, good swimming pool

breakfast

the pool is nice and warm, the rooms are clean and a comfy size and the pillows and bed are perfect,

pool, internet and breakfast were available to me

great value for the room, it was nice sized, clean and comfortable, the spa bath is excellent

basic breakfast, but enough

the swimming pool opened at 5:00 am. the shuttle service was excellent!

spacious, modern, bar in the lobby, and plenty of meeting spaces/areas for groups to spread out

advertised room service which i needed as i am in down for an appt related to a back

would be helpful to have something in the room that talks about breakfast hours, room service, restaurant hours

the room service food was excellent!

made us feel at home and were so awesome about the late check out

or microwave in our room so i contacted the front desk to ask could i use the fridge for the mini bar and take everything out

it was date night for me and hubby kids free

kinda pricey and the hotel bar closed early in my opinion

ordered coffee room service 6am didn't show up till after 7am

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

the lounge, bar and fireplace were wonderful

i do not mind kids or dogs, but the relentless in and out door slamming and yelling in the hall was unnerving,

the kids got in and then right out shivering, so that was disappointing for an indoor pool

the gym and pool were some of the best i've come across outside of a resort. i'll be back!

the swimming pool and jacuzzi were clean warm enough! the staff were exceptional!!

nice room very clean. the pool was nice also oh and the breakfast was outstanding

the pool room was a little small but nonetheless very relaxing.

loved everything in this hotel from the lobby to the pool to the fitness center and of course my room

room was nice, staff was friendly, pool was warm... location was perfect for us...

helpful desk and bar staff

the staff and the room, loved it. my kids also loved the pool

on the sides, people were stripping and drinking liquor from a bottle in the hot tub, screening kids in the pool deliberately splashing everyone in the face and the parents did nothing, i do not

wish the bar area was open, do to covid-19 and construction in the hotel

the bar restaurant was great

and a wet bar with minifridge and microwave in the living room

room service comes every fourth day so if you re staying for 2-3 nights you need to call for

the bar and food

the gym is fine, and breakfast area enjoyable with really nice staff

short stay so didn't make use of many of the facilities other than the gym which was good

pool could have been open when we returned that night but, it was expected to be closed at 11:30pm

it was clean, easy to get to, room was large, pool was nice and the laundry worked well.

also, pool is a plus in our stay for the kids

didn't like the fact that kids were loud in the hallways running up and down late night and early morning,car alarms going

shower had good pressure, lots of hot water, a free-flowing drain, a handy grab bar and shampoo & conditioner dispensers (would be nice if they would also add one for body wash)

fitness center and ice machine in the lower level

to top it off, the breakfast bar was unimpressive (no peanut butter for bagels), the fitness room smelled like mold from a leak, and the treadmill shuts off after 20 minutes

breakfast

sparkling clean, great breakfast

it was also close to a very nice la fitness location which had a very nice pool and i could do my running around the offices nearby

price... quiet... swimming pool..

pool, easy access to plenty of restaurants and other entertainment locations, and cleanliness.

i wish they offered room service. their restaurant is rarely busy, especially during the day.

the parking. later at night is hard to find parking

room service for lunch and dinner

also, people spoke mariguana in the hallways and kids were running as well

was closed tuesday when i arrived, wednesday breakfast was terrible , girl who normally prepares breakfast wasn't there

nice gym equipment

big bed and late check out of 12pm

the kids out of there room yelling and screaming

airport shuttle they have too post online how it work and explain the shuttle available only on call me and

shuttle when call

shuttle was very helpful as they even arranged for me out off thir operating hours

airport shuttle. nice driver

second thing is a shuttle

the breakfast was very delicious

breakfast was delicious beds n pillows so comfortable

the one laundry washer was not working

pool still wasn’t fixed the gym steel locked up

location, value, comfort and a decent breakfast. no complaints.

in-house italian restaurant and also a popular bar & grill

greatest location, and great bar for drinks off the lobby.

attached bar was also good with a good menu

we found the overall independent, non-corporate/chain feel of the hotel charming, and the bar staff at the connected restaurant was very friendly

is located in a great area, just steps from other restaurants, shops and bars

very clean! comfortable bed! best breakfast ever. polite front desk.

room and bathroom overall clean hotel great location decent to go breakfast a lot of parking

didn t like that in the morning the breakfast was very basic, and the stuff in the register are always busy and i need to wait long

get more towels for the 4 people in the room so we had to wash up with just soap due to no laundry staff 2

breakfast eggs

the parking was free, free breakfast, and a kitchen inside the room

the two hotels- sleep inn and mainstay is awkward, so we use the exterior exits to go to the breakfast area which is located on the sleep inn side of the facility

breakfast was fine but the location was ok no problem

breakfast: standard offerings: scrambled eggs, coffee, sausage, cereals, yogurt, fresh apples and

the parking was free, free breakfast, and a kitchen inside the room

even has laundry room for guest use

close to restaurants, allowed for late check out

close to the airport. great value. clean. nice stuff. laundry on site.

close to bus station and other commodities such as laundry washing, diners etc

asked for a late check out i was told no check out is 11am no acceptions i was like wow

laundry is also available with purchase of detergent there

location and the fact it had laundry

the laundry facilities

i definitely appreciate them always having rooms available for early check in and not killing the rate for doing so

there is a laundry room on the grounds and restaurants and shopping malls everywhere

the laundry has become expensive - over $5 to wash and dry a single load

the free breakfast was delicious and included a wide selection of choices

quite modern and nice. good cafe zone, gym, nice rooms with fridge, coffeemachine, microwave

was able to have an early check in time and the breakfast was good

complimentary breakfast was very good with many options

parasols or similar at the pool breakfast buffet very poor no room service waiters at outdoor cafe could be more

location, easy parking, nice resort

i took my kids there for the first time for labor day weekend, and they absolutely loved it

the outdoor spa hot tub

i booked this hotel is because it was the only one still available at the time with a gym and room service

parking sometimes was difficult to find but it didn t bother us

breakfast was good and kitchen staff is exceptionally dedicated esp the head chef

they even have free washers & dryers for guest laundry

all of their rooms have full kitchens, that includes full sink, full refrigerators, full microwaves, dish washers, kitchen

the rooms are amazing free breakfast free laundry 24 hour pantry

the facility's bar and snack shops still closed but this is a great spot for a business traveler

where on their website did it mention their evening bar and food service was going to be out of order do to the season being slow

restaurant/bar

small bar inside

friendly staff, went above and beyond for my family (travelling alone with 3 kids under 5 from new zealand

very efficient and tasty breakfast

shuttle picked us up from the airport

the breakfast exceeded our expectations

breakfast was ok

we ate dinner at the bar one night and it was very good

breakfast and pool

friendly staff and breakfast.

furthermore, i must admit the agent that verified the pool was available for the kids was a plus she was excellent

the breakfast was wonderful and plenty.we love it the kids too thank you

cleanliness. room comfort. indoor pool. restaurant.

the bar restaurant i was expecting to be a actual dine in restaurant was very unhappy with type of

and bar would have been better

hotel with gym and outdoor pool (seasonal)

they accommodated me with a much needed early check in! great staff!

grandkids love the swimming pool

one particularly disturbing aspect was the loud ac duct running above the kitchenette

wanted to use the pool, but not enough time, will do in the future.

kitchenette was useful

had a spill in it, kitchen area smelled like popcorn, and there was a slight gnat issue in the

mattresses and pillows excellent, great hot breakfast! new facility!

perfect for families, near airport. breakfast could improve

shuttle to airport service

bed, cleanliness, pool, gym, breakfast… basically everything about our stay

clean, modern and decent breakfast.

staff was fantastic, they treated me and my three kids so wonderfully

hot tub was not working during our stay but the pool was open.

inexpensive place with hot tub pool and gym came here for a tournament and it was perfect for me and 2

the breakfast and staff

location was decent. only a quick trip with my kids to see a concert but all was well.

we ordered pizza and wings from room service and the food was great like from a regular pizza place

unfortunately pool was closed due to covid restrictions.

hotel said we was gonna get breakfast and they always have great breakfast, but they had eggs potato s and turkey sausage

fire alarm was as pulled by some kids and we did get the proper information about what to do

well didn't expect to see so many in the pool at one time for such medium-size

early check in

great breakfast, comfortable, clean , and good price

the breakfast and cleaning

had a spacious room and the staff was understanding and pleasant even allowing us an early check in

breakfast now

swimming pool, whirlpool, sauna

gym is a big disappointment

that the bar and restaurant attached to the facility closed at 10pm

guess the only thing that was an issue was the pool it was super hot in there and when we got to are room we had a rash was very itchy so we

not open, no bar soap in bathroom and bedside lamp had a broken glass missing

it was very quite and clean bed was comfortable breakfast was good

thank you so much rebecca also the kitchen had a full stove-oven and broiler included

quietness cleanliness the setup of the room with a kitchen bed was great elevator was fast there was a great work station to do my study

the full kitchen was well equipped allowing me to maintain a healthy diet.

liked the kitchen and the room just in general

it's only 20 min from home, it was the perfect place for our mini vacation for the kids to enjoy some pool time

loved tha pool beds felt great

did their best to provide early check in

fitness center had funny smell

the connecting doors opened right up to the kitchenette, so you could not use it while those doors were open

only negative i can think of was that the trash in a cabinet under the sink in the kitchen had not been emptied from the previous guests

laundry room, and dishwashers in the room with oven in kitchen

good parking. great laundry room kept clean. vending machine in hotel for snacks and drinks.

wish they did have eggs or more to offer for breakfast!

it has a kitchen and living room

lady at the front was nice and helpful i like that you had a gym but i didn t get time to use it i loved that you had hot coffee when i came in out of the

excellent value for money. super clean, comfortable. decent breakfast and great wifi

comfortable bed, early breakfast, late checkout at noon!

many families there, staff very friendly, no noise or bad smell, good continental breakfast, good wifi, comfortable

room service only after 3

breakfast and the overall atmosphere

clean - staff was excellent and the complimentary breakfast was very appetizing

it was about an hour to get downtown. the pool keycard reader didn’t work

pool area could use a bit of maintenance but other than that everything was perfect.

children were upset the pool was closed

love the grab and go breakfast

an extended stay with kitchens, often times the cooking aromas that linger in the hallway are wretched

room with a kitchen including a full size fridge, electric range, and microwave

items for the kitchen were not available and one day toilet paper was not available

should not promote a free breakfast because it's only coffee and instant oatmeal packs.

wifi was very poor

place i recommend any one to book quality inn they re room and staff were amazing and they re gym was great and high quality

wifi is poor. no parking at all

nice room, very clean and comfortable. we ordered room service and it was excellent!

to the airport, fee wifi, free shuttle and an ok sports bar

kids were in the pool area up until it closed

and dinner menu, as well as bar provided great choices and exceptional service

regret that i dont recall his name) the lobby entrance is very upscale and nice, the pool was great, and our room was comfortable and nice

the pool was nice, the rooms were great, the staff was helpful!

provided me an early check in accommodation, they worked with me for my cash deposit because i lost my debit card

room service was terrible, called multiple times to have the room cleaned and no one answered

nice, beds were very comfy, everything was clean, the complementary toiletries very nice, and wifi was great

laundry broken, no bath tub

the staff was friendly & courteous and the continental breakfast

was wonderful the staff was amazing you get a lot of bang for your buck free water free breakfast free cookies you get a 4 star hotel at a 2 star price i can't wait to go

only did it have a small kitchen, but they also offered all kitchen utensils, plates, and silverware for free

was good as far as the breakfast and where you were located

breakfast muffins were hidden behind the desk when i checked out

the (breakfast) should not be listed as such. it's a muffin or nutrigrain bar

'breakfast' very minimum, but okay for room price.

didn't use the pool it looked

booking site says there is a airport shuttle but the hotel cant provide service beyond 5miles

there was no continental breakfast

could of used improvement were a few more options for the breakfast buffet at $12 and having the shuttle start at 6am instead of 7am

breakfast should have been included

location near o’hare, 24 hour shuttle, friendly staff.

rates, free laundry, full kitchen, large desk, comfortable rooms & beds, great

this is an extended stay so no restaurant or food available except for a micro market (full kitchen in room)

in was great, the room was big and clean, we were tired so we even used the kitchen

accept pets and a pet fee is due

parking is free, the staff is there is polite, and they serve breakfast for free

on time shuttle; free wifi, helpful staff

early check in before 3 pm will be charged $10 per hour

the breakfast

breakfast was very basic, but thanks at least they provided

no breakfast, even though it said was included. there was no breakfast offered

there was no breakfast available. ud83dude22

more food options for breakfast.

hotel offers free breakfast in the morning and there was only coffee and tea available

did not have breakfast, i had to rush to the airport

customer service and everywhere was so clean. their breakfast is good

friendly staff, clean hotel, warm environment, great heat for the pool area, and awesome breakfast food

great location, great breakfast, comfortable beds, and a bathtub to boot.

breakfast was good, loved the location

breakfast was good for being a grab and go box

very clean, spacious, had an indoor pool, fast wifi and free parking

stranded at ohare airport with my 2 little kids

i found the bus shuttle to the airport extremely convenient because it ran frequently throughout the day

nice people, good room service, easy in easy out

booked 3 rooms for 6 adults and 7 kids, received 3 king rooms.

the hotel has an amazing vibe super nice waitress when i ate breakfast the food is good

pets are allowed. there is no pool. breakfast could be better.

gym is dirty and too basic

gym is too basic not clean not well mantained

i would have liked a swimming pool

it had a pool and my 5 year old really enjoyed it

clean. breakfast was great!!!

the late check out

no free breakfast

spacious room, very clean, modern. breakfast was included.

outside pool still down :(

pool was packed and very loud

family enjoyed the pool and exercise facilities; a hot breakfast was great; location is nice and quiet but

didn’t make it down for breakfast but friends enjoyed it. my room was exceptional

shower/tub needs a slip-proof floor mat! very dangerous! breakfast buffet lacks fruit!

my kids always enjoy the pool, this is the reason we come here.

went with friends and children and hoped to have joining rooms with the kids

pool ,room ,fitness center, house keeping, service desk, and the bar .

the additional bar restaurant area was great. would have been nice to have a hot tub.

pool was amazing!!! clean n warm!!! my kids enjoyed it very much and gym was nice n super clean!

very clean, staff friendly and the best breakfast included in your room price

the pool was crystal clear well maintained

updated lobby furniture, clean , updated rooms, breakfast

some staff can be more polite, the weight room can be bigger and a indoor pool is needed

could use two laundry machines. ty for great stay

who seem to be up to no good constant loud music coming from other guests vehicles late at night kids running up and down the hallways late at

my kids loved the cable tv

lots of parking for free

love the breakfast idea also $10 for adults and free for kids

location and gym

location was perfect for me…close to my friends muay thai gym

gym,laundry

the kids enjoyed the huge screen

were kids sitting running playing laying and talking on the phone in the hallways and in front of the

breakfast no good

it was a cold night and kids with me i felt helpless

we arrived after midnight and my kids were thirsty, we asked for water they said they don’t have

to stop hiding behind covid and start serving a better breakfast rather than coffee and granola bars

spacious room and great breakfast

i only wish i had the breakfast option with my particular room

no complaints other than vending machine not working guess its just to make you order room service or get directly from them

also the room service people were very nice and

the restaurant and bar were fantastic

was messed up, had to keep getting my key reactivated, laundry accommodations weren't working

laundry facilities on the premises is a great idea.

facility provides: - communal microwave - communal laundry machines - ice (homeless man as an attendant) important notes: - walls are paper thin, you

i didnt like the funky smell in the laundry/ vending area

  no microwave,  no laundry,  people trying to open your door

loved how clean and personable the staff is the breakfast was amazing

breakfast

maybe a laundry soap vending,but otherwise my staycation was great

hot tub was colder than the pool

the kids loved the pool

room service and the restaurant was amazing

stayed at the hyatt rosemont two nights prior which was drab and restaurant bar closed too early

and being awakened very early in the morning because of people working out in the gym,never put anyone in the rooms next to the gym it was unpleasant had to change rooms

loved the way the hotel has a romantic ambiance throughout it the bar area was nice and busy but not too much of a rowdy crowd

i worked out before my flight and i love that the gym is open 24 hours

we enjoyed the food and the bar as well

free shuttle bus to the

hotel near the airport with shuttle and nice fitness center

came to our room in a timely manner, room service was great

at the ashburn restaurant kept trying to seat us for dinner in the loud bar area, while the restaurant was almost empty

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

my beginner-swim kids had a great time using the pool (but see below)

it was very friendly and clean the pool and hot tub was clean

butter they had was cold,so to put any on toast or a waffle was impossible not good ruined breakfast

kids running down the hall screaming earlier but again not the fault of the hotel, more the people

everything ...the room indoor pool

the pool needs to be open later

loved the fireplace in the lobby and free shuttle service to the airport! very friendly staff!

i also liked the pool and the gym

location and cleanliness. nice there was a bar onsite

the gym was nice they have a snack bar

george at the bar was everything exceptional i loved it looking forward to staying

airport free shuttle

pool was very cloudy are kids were not happy about that, the rooms were over priced, air conditioner was very noisy and the

would like more snack choices, very limited to options for picky kids

staff was very friendly and let us know about the airport shuttle

room and gym area were modern and updated. staff was well trained and helpful.

the room was very clean and comfortable. the room service was quick and very good.

one thing i didn't like and that was the wifi i could connect but it was sooo slow

husband was arriving separately)

we ordered to go food from the bar and got to the room only to find that the crabcake was burnt

breakfast & my worse thing was when we was sleeping one night fire alarm start sound my wife & kids really scared, i probably never use you guys

airport shuttle is a huge plus

there was a lot of noise late during the night- talking in the hallway, kids running up and down the floor

more airport shuttle service or bigger shuttles to hold more people.

did not get the kids activity kit that is part of the room

flight left very early so it allowed him to sleep in a bit and we did not have to wake the kids to take him to the airport

room service food was very good but pricy

shuttles to downtown rosemont readily available.

gym required payment or a membership

there’s a gym

breakfast was delicious and the staff is

love the airport shuttle service! also very pleasant staff!

the most awesome thing of carlton inn was the shuttle service and proximity to mdw

the shuttle was always within 5 min wait and the rooms were extremely clean

i liked the large rooms, comfy beds, excellent service and top gym.

that you have to pay extra 50 to use the pool.

i was able to use the pool for an hour and although not as warm as i had hoped it was nice to have it 'booked' for just

t small) and the restaurant had good food for decent prices

the hotel bar is pricey but we weren't in town to stay inside.

convenient shuttle and uber isn't expensive either

wntown chicago)

ol) but it was closed

food room service

was absolutely no bar fridge items for me to eat and also no real coffee

quiet and clean and had shuttle ?

awesome hot breakfast

noisey guest , no room service

ter checking into the hotel, we returned our rental car to the airport and used the hotel shuttle to return to the hotel so as not having to pay the parking fee

they provide a free shuttle bus to the airport too

arrive super early and the staff was able to accommodate early check in which was a huge blessing i was very

early check in request was not accepted

they have an amazing breakfast bar! clean and close to food and ammenities.

the breakfast

friendly staff, clean room and reliable airport shuttle

fitness center was small but efficient

the room, pool, staff, and shuttle service were all excellent.

ich serves all the major brand hotels in the area)runs constantly & was perfect

look, friendly and helpful staff, proximity to airport with frequent shuttle service

everything was good, staff at the bar were wonderful!

i would stay here again'..very clean and breakfast was good!

the communication around the hotel shuttle.

very spacious rooms and the breakfast was very good.

need larger pool w hot tub; broken handle on dresser

the breakfast was ok but by the time any meat came out we were leaving

had to wake the person working the morning shift to call the shuttle

the staff was very nice the facility was very clean and the kids love the pool

breakfast was ample ,the pool hours great

clean, easy check- in/check-out, nice selection for complimentary breakfast, and an on time shuttle to the airport

did not provide water for drinking . channel guide for tv ir number for room service

the food we ordered from the bar was very good

was a good bonus, because i can’t travel anywhere without there being a indoor pool because my kids loveee to swim

clean and new. shuttle directly to airport from front door

good room service food

loved that it had a kitchenette and had the most comfortable bed i've slept in for a long time

i traveled with kids so the refrigerator and stove were handy

breakfast

the breakfast was great also

the place was clean, the room had a home feel to it, the kids loved the pool and basketball court