staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

did not expect all the kitchen facilities but great

vending machines in the building for coffee drinks and snacks gym and sun terrace on level four which is wonderful place to have your morning coffee abs get some

it had a great small gym and i felt that overall it was clean and very comfortable

good value for money, has all the basics, even has a gym!

gym that the place offers is far from ideal, maybe for someone that has never lifted could work,

the bar staff in particular maria

booked without looking at the detail so missed you had to pay to use the gym or swimming pool

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

comfortable bed spotless room and hotel in general very kind and polite service the gym, spa and swimming pool facilities are the best we've ever seen

slow wifi

hotel was good value for money if you travel with kids

only complaint was the bar did not have any offerings such as peanuts or crisps while having our drink

was spatious with fold down bunks for the kids and comfy beds

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme for them to wait to eat

wifi was a bit flaky, sometimes ok, sometimes pretty bad

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

somehow, even the breakfast is first rate

they offered a wide selection of cold and hot dishes for breakfast both as a buffet and a la carte

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

breakfast delicious

the addition of the bar next door for a lovely breakfast was also fabulous

the bar is also great

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

lovely staff who gave us an early check in and fab restaurant/bar

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

the gym wasn't in action whilst we were there

also would have loved to visit roof top bar but didn t appear to be

gym doesn t open till 9am - wanted to use it @7

very clean room, friendly and helpful staff, nice room service

given that we were with small kids, this was a huge hazard

fantastic location, comfortable beds, great staff and a lovely breakfast.

location and great breakfast!

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

great breakfast and really friendly staff

beautiful breakfast

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

not much you could do but the pool and sky bar was a bit limited in size

lovely friendly staff and nice gym

great to cool down in though and bar beside it was great which was open til 10pm

extremely comfy and large bed. staff were friendly and helpful. gym was pleasant.

good restaurant, more than adequate gym, friendly staff

room service available, brakfast very tasty and a restaurant within the same building

could be softer bar should stay open later for hotel residents and room service should be available until

24 hour gym was really helpful after eating so much pintxos

shame that nothing was open

the old town is right across the street check in time is 12pm no early check in

very nice staff, comfortable beds, very clean and modern . bar open 24h

the staff very helpfull, there is a bar open 24h highly recommended

there is staff 24/7 and a bar with snacks

the lack of bar service.

there was no wine in the bar the first night, but then they

lobby bar was comfortable. service was excellent. breakfast was great.

room service at night came within 20 minutes as i had been notified

the room service menu was extremely limited and needs to be extended for

excellent breakfast and tipps from receptionist; close to main atrractions and metro

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

the breakfast buffet was ok but you can order special a la carte dishes that are super nice

everything was great. there is a very nice bar and restaurant on top.

spa time limit is just one hour

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

pay for the pool

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a football match

early check in helpful as we arrived on early boat at santander

time of gym ( from 10 am) is not guest friendly

hotel staff was very welcoming and also gave us early check in, and gave information about the area

rarity in spanish hotels because, i

early check in; nice bathroom

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

wifi is blocking certain network services without giving you upfront or during usage a warning

bright and clean room and bathroom with very fast wifi

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

i had to work for a while and the wifi was good

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

free wifi

room was very big and exceptional for traveling with kids

can t order room service

great for families and kids, close to tram for connection to metro so getting around was a breeze

enjoy some free freshly cut coffee at the waiting room while scroling our emails with the free wifi

room service food was also fantastic and good value for money

might have been nice to have had better bar facilities.

safe available and good and fast wifi

gym is basic

junior suite perfect for a family (two kids)

so the only thing i'll say is that the gym was unavailable

it has a small gym and sauna

good gym

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

bed room ac the shower breakfast was amazing. the fact that it had a gym

the gym is fantastic

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

did not have time to try gym but it seemed nice

24-hour bar and gym availability

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

nothing else, no bar or food facility

noise at night from the bar near by

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

bar across the road was very friendly and breakfast was good there

nice a pleasant hotel. staff were friendly. nice cheap bar opposite.

was very noisey a there is a bar across the road which people partied at until 3am

90 to park car 16hrs no bar or coffee very basic breakfast

above the bar it was a little noisy but not too late

facilities were excellent and i loved the gym

location and the roof top. staff were friendly and the bar was excellent

unable to connect to wifi

gym was very small

well situated to walk to guggenheim and old downtown, exceptional staff and room service

would have liked interconnecting room for the kids.

amazing buffet breakfast with everything you could want

24hr reception and bar area an big advantage

staff were really friendly and helpful, very clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

, hand towels, bar soap, shampoo &

our friends' kids had a great time exploring the space

room service meal , menu was limited and food was just ok

the free wifi was slow and streaming only worked when downloading a movie.

a sumptuous and luxurious hotel experience with outstanding customer service and a delicious breakfast

is a scope of having more variety in the breakfast buffet

bar could have stayed open longer

garage parking was expensive but included ev charging

nice room, great restaurant and bar with wonderful balcony

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

service, room, breakfast, restaurant and bar and location

wifi was unusable the first night and then fixed

lively bar and restaurant

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

tip: arrive early to avoid the rush hour traffic and to find a parking space as this is quite tight

parking could be a challenge depending on the number of hotel guests, and guests at the restaurant

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

nice room amenities such as mini bar, toiletries, and super fast wifi

wifi was free, but weak, for emails okay

check in late cleaning perfect late check out

little attention for the kids

well equipped kitchen and

it was perfect, location, items in apartment/kitchen, bedrooms, bathroom

would have appreciated a few minor additions in the kitchen such as a kitchen knife, chopping board and wine glasses but this was the only negative

items in the kitchen were missing like tea towel, insufficient (2) dishwashing tablets given we stayed for 6

hosts help me with my request of early check in.

no breakfast buffet restaurant, only a spanish style bar

excellent. just loud music from bar opposite.

helpful reception and bar staff free airport transit

helpful receptionists and bar staff

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety of

excellent gym with very new equipment

excellent room cleaning and room service staff

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

art in public areas, gym, roof terrace

wifi didn't work.

the gym needs updating

we didn't find the staff in the tapas bar very friendly.

doorman, bell hops, 24 hr room service, a good restaurant

the qr codes in the room for room service and such didn t work

the room was too hot and when we opened window got noise from the terrace bar below

bar was well stocked with friendly staff

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

tasty meals at lounge bar in the hall, reasonable

niggle was lack of 24hr room service

great bar serving very reasonably priced food

free, on-site, easy parking - super extra amazing

wifi good

clean, free parking and less than 10 minutes to the airport

wifi wants great but that s ok for the level of all other services

a bigger gym

breakfast was great and if you fancied a let drink in the evening there is an honesty bar available

no spa facilities, sauna steam room etc...

i tried to order their 24 hr room service

we had a lovely stay ,dine over in the old town lots of bars and restaurants

breakfast fabulous location close to underground and tram and walking distance to the old town

mini bar price list was missing

breakfast was great with a big choice beautifully presented

breakfast brunch was worth it for each day

walk to guggenheim very stylish design - room very comfortable staff are exceptionally helpful breakfast was

big room, good service, clean, lovely plunge pool on roof

the gym is small, but offers everything

best sleep we had in months

outdoor pool was a bonus and great location with lovely restaurants and bars nearby

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

continental breakfast was good with lots of choice

the breakfast not included.

lots of lovely fresh ingredients for a lovely filling breakfast

the staff were excellent as was the breakfast

the breakfast was delicious at a reasonable price of 8€

cosy bar & restaurant with a complete offer

the pool area and facilities are a little small but very clean and great sauna.

the man in the bar we didn't catch his name but he made a fabulous cocktail every night for me when i stayed it

toshiba conference, meant that bar and bistro were off limits in the evenings

friendly staff, also towards our kids

no kettle in the room, breakfast too expensive, little kids pay the full price

had a pull out bed for the kids but it was really uncomfortable

excellent bar staff and delicious chocolate cake

modern, large rooms, excellent facilities, good location near to bus station, late check out time, company

clean great breakfast lovely staff

of wine and 2 glasses, nicely presented as though they were complementary, until we saw the mini bar menu tucked underneath

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

there is a good gym on the roof

the bed was very comfortable, and the gym was pretty well equipped and clean

at is for 2023 absolute joke to pay for wifi)

of room service/food options close by

it was very well located, near the guggenheim museum. the room service was also good.

no room service to order some food

friendly staff, early check in, comfortable room. very close to guggenheim museum.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

great food served in room service for dinner

clean, comfortable, good wifi, as would expect from this class of hotel

restaurant only serves room service

the room service didn't work, even going through reception

there appears to be a room service menu but no way to order as reception does not answer calls

great attention for kids

wifi

there was no room service menu in the room and no wifi instructions

the bed for the kids was not so good and their room lacked air-conditioning

difficult to connect to wifi, horrible bad speed.

also, there was the bonus of an ev charger in the hotel car park

bar and breakfast available

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

free shuttle service even as early as 5

hotel provides shuttle and on a call ; they were prompt enough to send it across

location to the airport, shuttle perfectly arranged, just a few minutes waiting, super clean hotel, very calm, despite close

lovely bright spacious comfortable bar to watch world cup match with lovely food

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

friendly, efficient staff. comfy, clean room. free bus shuttle from/to airport. breakfast.

nearness to airport and airport shuttle

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

several things: - wifi didn't reach our room and because they were out of space

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

small golf course and driving range

i would prefer to have the view of nature instead if golf course.

were not allowed to play a game of golf unless you have a golfing licence

was a very comfortable golf hotel with ample parking which was outside and easily accessible

all were fresh and delicious there is an indoor swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

temperature a little too high and a soap bar would be great in the bathroom

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

the room and bar facilities.

basic bar area

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

we enjoyed the pool - plenty of sun loungers

breakfast was delicious

the breakfast was excellent, the pool was great — everything was just perfect

pool was very nice

great pool and outside bar area

everything in the room was nice, the play area is excellent for kids.

the pool is a great addition along with the bar and terrace

the swimming pool was in big demand as the temperature was in the 30's

2 girls on the bar superb personalities

close to bars, restaurants, and shops

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

eventually discovered a bar that

there was a bar where pastries and sandwiches could be bought, but there should be more choice

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

no food or bar facilities, closed down

the bar was lively

bar & restaurant in building, so all convenient

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

the breakfast was outstanding with a large selection of bread, meats, pastries and more

free secure parking

breakfast substantial

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

very friendly and good price. garage parking for motorbikes.

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

nice garden and pool. close to bilbao. bathroom brand new and clean.

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

pool

bar and restaurant on site, both available until 11pm

fantastic king size bed,comfortable room. great value breakfast. very handy for the ferry port.

not to forget, this ibis is located just across the road from a shopping center with kids center in it

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute drive to the ferry port

location, clean, staff very friendly and helpful. breakfast great selection.

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely maintained

location is in a quiet area, offers free parking and has a big inside garden to hang out

clean, comfy bed, amazing shower, shared use of kitchen.

kitchen facilities good, secure location, comfortable bed

parking very secure

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which we really appreciated it

we had to leave early in the morning and we not able to eat the breakfast provided but we so wish we would have been able to

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day

the breakfast was amazing!

good buffet style breakfast

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the rooms were very comfortable and the pool and garden is very nice

beautiful, green location with a lovely pool, amazing rooms

the pool with a view and free wifi added to our comfort

large & clean swiming pool

location and bar / restaurant

wifi was good and easy to access

the location on the river was very good and the wifi worked very well.

sandwiches, crisps etc, on offer at bar and restaurant

fabulous location, beautiful room, clean, great bar area and terrace

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

very relaxed atmosphere for what is quite a busy bar area

location, bedroom, bar ..free parking

location is good - near the port, in which restaurants and bars are located

also late check out 12:00 which a big bonus

everything was perfect. amazing views, breakfast; dinner and the best bed ud83dudecc

ite) and dinner were all

loved the bar restaurant area which was full of locals

restaurant was great. the staff was quite friendly and helpful. room service was very good.

delicious breakfast, excellent restaurant

the hotel wifi was fast and everything worked well

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

good secure disabled parking, free wifi throughout and nice dog walking round about

location is amazing, the original spa dates back to 1843 although of course it is now completely modern and well maintained

location, convenience of buffet restaurant for dinner and breakfast, en suite spacious

bedroom very hot, without ac basic breakfast

a medium size hotel with own spa circuit

breakfast is limited with few vegan options

wn key for entry) good cafeteria

very handy for bilbao ferry port. strong wifi. clean budget hotel.

nice little bar and restaurant

underground secure and free parking

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

amazing breakfast. great bathroom beautiful view

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of

very friendly staff, beautiful location and atmosphere. nice swimming pool.

the views from the terrace and pool are what make the hotel exceptional

bar again beautiful but again staff just need a bit more training

exceptional location helpful staff excellent breakfast

good breakfast , nice room ,great view

breakfast is a little expensive

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

great atmosphere in the bar and restaurant

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

coffee was however available at the bar and on demand

maybe in the height of the season, the bar nside the hotel would be open

allowed early check in

big choice of continental breakfast

good parking facilities good continental breakfast included in the price

breakfast selection was very good

good selection of food for the continental breakfast

breakfast was a small buffet but nice quality food

easy parking on the premises

free car parking snd easy walk to/from town center