no minibar; pool ceiling a bit dilapidated

tooo many kids and very loud at the bar

plenty of space large room and bathroom free parking pool golf fitness close to airport

were not allowed to play a game of golf unless you have a golfing licence

the staff were very helpful and friendly and we enjoyed the bar setting

come back and will stay at bastian to explore the area (perhaps better in the summer to enjoy the pool

the breakfast was excellent, the pool was great — everything was just perfect

very nice breakfast

the owners are very helpfull and the good breakfast is each morning served by the most friendly staff members who have a lot of tips to visit

beautiful hotel with really nice swimming pool very good breakfasts and a helpful staff

free shuttle service even as early as 5

restaurant or bar on site, there is a small one attached to the hotel right beside it

location close to airport with a free shuttle.

, the only thing it's missing is a small bar for a refreshing post flight beer

bar and breakfast available

arrived late and staff very accommodating. breakfast was good too and bed very comfy.

bar services very flriendly

early morning shuttle to the airport was quick and efficient

we stayed in a family room and the roll out beds for the kids could have been a bit comfier.

great breakfast too

free parking

thout password) worked though i had to go back down and ask about it

friendly people. nice comfy room. parking space.

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

free, on-site, easy parking - super extra amazing

helpful receptionists and bar staff

no breakfast buffet restaurant, only a spanish style bar

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful reception and bar staff free airport transit

excellent. just loud music from bar opposite.

convivial bar and restaurant

lively bar and restaurant

good wifi

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

early check in; nice bathroom

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

nice garden and pool. close to bilbao. bathroom brand new and clean.

pool not available, but present on photos

pool gardens fact that it was very very dog friendly . house location

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

the pool with a view and free wifi added to our comfort

large & clean swiming pool

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the rooms were very comfortable and the pool and garden is very nice

beautiful, green location with a lovely pool, amazing rooms

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

cafeteria and hotel bar closes early

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

temperature a little too high and a soap bar would be great in the bathroom

waited at the bar for ages for a drink but gave up and went to bed

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

room was exceptionally clean and comfortable, blind on windows and fully equipped kitchen in room

did not expect all the kitchen facilities but great

close to the metro, clean room, own bathroom, friendly staff, lots of facilities like game room, gym, communal

interconnecting single rooms with own en-suite and shared kitchen (not used) washing and drying machines available

gym equipment could be improved, and one night the guests next door sat outside talking until 3 am,

unable to connect to wifi

great breakfast, room service every day , bathroom equiped with barh- what we really appreciated, especially during

gym was very small

gym was tiny with only a few machines squeezed in.

well situated to walk to guggenheim and old downtown, exceptional staff and room service

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

junior suite perfect for a family (two kids)

it has a small gym and sauna

the bar shut at 10.30 pm and we would have liked to stay later

nice hotel at the river. pretty close to the old town, nice gym

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

lobby bar was comfortable. service was excellent. breakfast was great.

didn t have breakfast because we felt it too expensive compared to any cafe or bar in the city

room service was below par the shower had mold on the sides and the drain was semi clogged and

location ,gym

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

whole experience from early check in, car parking which was essential and sub-basement

there is staff 24/7 and a bar with snacks

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

the staff very helpfull, there is a bar open 24h highly recommended

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

service, room, breakfast, restaurant and bar and location

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

the bar staff in particular maria

slow wifi

access to fitness club without paying no room service after 11pm staff not very welcoming or friendly would not recommend this hotel or

they had board games in the spacious and comfortable lobby which we palyed with our kids in the evening before bed

the indoor pool is in the health complex next door, is 20 euros per person, and kids

also, there was the bonus of an ev charger in the hotel car park

we were alone in the hotel, the breakfast was outstanding, in a terrasse with a beautiful view on the mountains

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which we really appreciated it

breakfast was ok, the surrounding was nice if you search clam and nature.

clean, beautiful furnitures, spacious, nice view, great breakfast

breakfast was lovely and staff were very helpful

span and gym, location is great

and what i absolutely loved is the surprise kit for the kids

gym was functional but a little sparse on machines

we wish we had the chance to check the gym and spa

in the area there are very good pintxos bar and restaurants ignored by tourists

appeared to be a very new appartment there were still a few essential things missing from the kitchen, but have already mentioned to the hosts

would have appreciated a few minor additions in the kitchen such as a kitchen knife, chopping board and wine glasses but this was the only negative

items in the kitchen were missing like tea towel, insufficient (2) dishwashing tablets given we stayed for 6

very kind to ring and say room was ready for early check in

very clean, new apartment, big bathroom, kitchen has everything very nice host raul

spa was not easy to reach, warm red wine at the bar

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

we loved breakfast on the terrace

excellent room cleaning and room service staff

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh produce

the gym is old and does not provide all you can expect.

rarity in spanish hotels because, i

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

didn’t use gym or eat breakfast so unsure about those

the gym had good equipment

the old town is right across the street check in time is 12pm no early check in

nice room amenities such as mini bar, toiletries, and super fast wifi

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

ntral

big bed, big tv, optimal wifi

hotel bar is lovely, and used by locals too

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

room service was very fast

breakfast was solid with nice choices, and the rooftop setting was a great touch

also highly recommend booking the spa service, the staff was very attentive and professional

how. you have to use the spa to use the pool

one evening i ordered pizza from the room service menu, it was ready within 20 minutes and tasted delicious

the bed was a bit hard for me, also it could do with room service.

hotel was in an excellent location close to everything and great for traveling with kids

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

excellent breakfast. excellent staff members.

spa is extra charge and rather expensive. fitness room tiny.

cording to the menu) at 5pm and they said they didn't serve until 6pm

gym could have been better equipped. spa relatively expensive.

the hotel does not have a restaurant in it but there is a room service for dinner and plenty of options near by

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

also there was a little play area in the breakfast room for kids

also there was a little play area in the breakfast room for kids

there are lots of restaurants and shops around the area and there s also a self service laundry shop (autolavanderia adei) 3 minutes walk if you need to get rid of the dirty laundry in (+) due to noise disruptions, they cleared the fees of a laundry service that i had ordered to compensate (-) everything in hot laundry

good location in old town of the city

no room service to order some food

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

friendly staff, early check in, comfortable room. very close to guggenheim museum.

to 120mbps)

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

i had to work for a while and the wifi was good

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

quite expensive, and would like to have option for glass of wine in the room service not all full

good restaurant, more than adequate gym, friendly staff

room was a bit small but not a huge issue room service - probably ordered the wrong thing

wifi was

room service food and breakfast is poor quality.

travelling with 2 kids. friendly staff. very central for visiting the town.. no problems.

the gym very basic

hotel rooms , breakfast and facilities were superb including the gym

safe available and good and fast wifi

spacious room. great breakfast. great wifi.

t plenty of excellent alternatives close by, so

the room service was efficient and tasty but we would have preferred eating in the restaurant

friendly staff, also towards our kids

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment ia good; food for kite

wifi is a little slow for my tastes although not bad

the breakfast was expensive

was old school comfy, with large hallways and rooms, very clean, lovely staff, lovely old bar that was great place to have a drink and unwind

huge room and early check in on arrival from the airport.

not really a 5 star hotel. unmodern room. bad pillows. no minibar. room service food not good.

breakfast was exceptional

the rooftop pool area needs a bar close by to serve drinks.

the breakfast is fantastic

was brilliant, bar area was lovely, staff were amazing

❓bar did not serve a glass of cava

not much you could do but the pool and sky bar was a bit limited in size

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

the spa was a a nice addition especially on a colder evening to come back to

great gym and spa facilities and fantastic breakfast

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

area was a little smaller than expected based on photos - however it was still very nice and the kids enjoyed it

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very, very minor point

gym is sufficiently equipped and climate

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

the swimming pool was not for swimming. it looked like a small pool for kids

very poor gym

there was a gym, so pack your sports gear

the food was poor, especially room service.

kids had a normal size room, beds were comfortable and room was clean

the terrace bar on the 13th floor is fabulous and serves lovely cocktails and food

- excellent breakfast - good wifi - gym was ok - free water in the

manager parked our car even though they don t have valet service, terrific bar and bartender, excellent room and breakfast

dog friendly, and with ev charging in the garage.

good tv, good mini bar and excellent service

room service was excellent and front of house people could not have done anything else for

modern, large rooms, excellent facilities, good location near to bus station, late check out time, company

exceeded my expectations, the food, the gym the lobby, the location, the bedroom, honestly would highly recommend

the staff at reception, so friendly and helpful( i’m so sorry that i can’t name them all) the bar staff andoni, jonatan,alex hope that i don’t forget anyone

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

especially the gym with complimentary fruit and water

24hr reception and bar area an big advantage

location and excellent breakfast

staff were really friendly and helpful, very clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

amazing buffet breakfast with everything you could want

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

90 to park car 16hrs no bar or coffee very basic breakfast

bar across the road was very friendly and breakfast was good there

was very noisey a there is a bar across the road which people partied at until 3am

above the bar it was a little noisy but not too late

very close to the centre (25min walk) but the location was still in a nice neighbourhood with a bar closeby

loved the little play corner for kids in the restaurant where breakfast was served

again this may not be a surprise to most, but we brought along three little kids, and that was a long timme for them to wait to eat

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

hotel, large clean comfortable room, good wifi

was spatious with fold down bunks for the kids and comfy beds

nothing else, no bar or food facility

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

great attention for kids

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to a bloody mary station for adults

kids screaming in the hallway which the hotel can’t control but yes a bit noisy

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

staff very attentive any requests dealt with immediately special thanks to carolina in the bar who was very

tasty meals at lounge bar in the hall, reasonable

breakfast, cafe bar was lovely & good value

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

there was a strike from the cleaning service during my stay...no room service...no fresh towels

bed room ac the shower breakfast was amazing. the fact that it had a gym

24-hour bar and gym availability

did not have time to try gym but it seemed nice

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

24-hour bar and gym availability

room service food

room service took almost an hour

room was lovely, the parking solved a few problems and the breakfast was very good

good wifi

the gym is outside of the hotel but included in the

wifi

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

restaurant only serves room service

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

massive

the breakfast not included.

continental breakfast was good with lots of choice

the breakfast was delicious at a reasonable price of 8€

great breakfast. very comfortable hotel, cool and quirky decor.

the staff were excellent as was the breakfast

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

the bar was lively

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

no food or bar facilities, closed down

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

bar & restaurant in building, so all convenient

location is good - near the port, in which restaurants and bars are located

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

location, bedroom, bar ..free parking

also late check out 12:00 which a big bonus

very relaxed atmosphere for what is quite a busy bar area

beautiful hotel, beautiful pool

the pool area was lovely with comfy area for dining outdoors

chairs in the bar area could have been more comfortable

the swimming pool was in big demand as the temperature was in the 30's

great pool and outside bar area

delicious breakfast, excellent restaurant

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

great food locations nearby and breakfast, room

we enjoyed breakfast and coffee on our terrace in the morning, then had dinner in the hotels lovely restaurant

restaurant food was incredible as was breakfast

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at

very friendly staff, beautiful location and atmosphere. nice swimming pool.

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast), masseuse and housekeeping staff… i cannot say enough

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

good breakfast , nice room ,great view

staff, breakfast and facilities

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

also breakfast does not start until 7

felipe at the bar was friendly and professional

coffee was however available at the bar and on demand

beautiful sea and beach views. great bar downstairs, open until excellent staff.

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants ‘ good friendly bar ‘ great location ‘ plenty going on round the port area 250 mtrs down the

fantastic king size bed,comfortable room. great value breakfast. very handy for the ferry port.

drinks at the bar were quite expensive.

the bar and good were great both in choices and prices, the food quality was very good

not to forget, this ibis is located just across the road from a shopping center with kids center in it

friendly staff, breakfast was good and the bed was very comfy.

secure parking. room had a balcony. good wifi signal. close to ferry port.

high-speed wifi very nice personnell complimentary coffee machine in the

location and bar / restaurant

wifi was good and easy to access

great location, friendly staff, nice meal in the bar and a very comfortable bed

for late check out only 5 per hour up til 5pm if required

a late check out was 5 per hour also

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

hotel location, cleaning wifi

good secure disabled parking, free wifi throughout and nice dog walking round about

good car parking with underground and surface parking

parking

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

room was very good, and the dining room served an enjoyable breakfast

parking was difficult with our suv

the breakfast contained a very good selection that should suit all tastes

good selection of food for the continental breakfast

breakfast was good

breakfast was very good

breakfast was a small buffet but nice quality food