24 hour gym was really helpful after eating so much pintxos

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

hotel gym was amazing, quite small but with gym quality brand new equipment and great air con

drinks offered on arrival and got a token for a drink in the bar - staff very helpful - helped with cases etc and recommended where to go

late check out always a bonus the double room was on the small side - okay for solo traveller

wouldn t call it an indoor pool) and rooftop pool and bar which were not

the gym, the entrance, the spa

great gym and spa facilities and fantastic breakfast

the food was super and the spa was great to start the day before breakfast

roof top pool a great addition

also there was a little play area in the breakfast room for kids

fantastic location, comfortable beds, great staff and a lovely breakfast.

location and great breakfast!

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

nadia also gave us some gifts for our kids and was always going beyond to help us with our little one

helpful staff good gym great view of river

very nice service, clean and comfortable room with kids, thank you very much :)

an early check in for us which was nice, easy check in and out, location is excellent,

they also managed to accommodate my request for an early check in

roof top bar wasn t open :

was brilliant, bar area was lovely, staff were amazing

breakfast wonderful, the whole experience at this hotel was first class, 5 star

also the prices at their bar were very high

the rooftop pool area needs a bar close by to serve drinks.

breakfast delicious

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

hotel bar is lovely, and used by locals too

the bar is also great

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

the old town is right across the street check in time is 12pm no early check in

g, 3kg)

the rooftop bar was a very nice

spa time limit is just one hour

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

the bar on the roof was nice but the staff were not very welcoming.

to 120mbps)

i had to work for a while and the wifi was good

bright and clean room and bathroom with very fast wifi

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

the wifi worked well

location, very clean, confort, fast room service

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn't find it great value for money towel in bathroom frayed

hotel staff was very welcoming and also gave us early check in, and gave information about the area

breakfast tea in the rooms, please, ( as well as those (-)breakfast was a little overpriced (+)really nice, good breakfast, good staff, early check in and late check out, good location (-)breakfast expensive (+)room, very comfortable bed, great location and fantastic breakfast (+) everything was great, location, facilities, and breakfast (+)and well equipped rooms, kind service, large selection of breakfast (+) one feature i really appreciated was a choice between a full breakfast buffet for 11 or a lighter fare of coffee, juice and either croissant or potato (+)very comfortable rooms and the staff wsas very helpful and the breakfast was very elaborate.

very clean hotel with helpful staff, beautiful lobby, a bar with a comfortable area to sit, relax, watch a football match

were friendly and helpful on check in but didn't give us any information on breakfast, massages, gym or the bar

th free)

free coffee in the bar area was a bonus

there was no room service for food etc in the advertised time as the cook was sick

enjoy some free freshly cut coffee at the waiting room while scroling our emails with the free wifi

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

there is staff 24/7 and a bar with snacks

small bar and lounge area

there was no wine in the bar the first night, but then they

it's small hotel with no restaurant, bar only

snack bar in lobby very handy for drinks and meals

can t order room service

great facilities - gym was basic but great

and seems there are kids that time also they're running in the hallway

great large room and room service and location close to old city and guggenheim museum by walk.

very comfortable bed and excellent room service and changeover

super hotel with very good breakfast, gym, surroundings etc. nice staff

the bar area was a nice place to enjoy a nightcap after a day of discovery

the complimentary breakfast was generous

breakfast choice was huge

nice a pleasant hotel. staff were friendly. nice cheap bar opposite.

90 to park car 16hrs no bar or coffee very basic breakfast

above the bar it was a little noisy but not too late

was very noisey a there is a bar across the road which people partied at until 3am

bar across the road was very friendly and breakfast was good there

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

nothing else, no bar or food facility

clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

amazing buffet breakfast with everything you could want

bar at reception open nonstop

cleanliness, staff was very welcoming and friendly, and breakfast was great.

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

i loved that they had a gym and 24/7 bar

the gym is fantastic

24-hour bar and gym availability

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

to pay extra to use spa/indoor pool and kids weren't allowed, had to pay for parking and we weren't advised of this at check in

very handy to have outdoor pool despite having to share with gym

pool is refreshing but lovely and clean with lots of space to sit around the pool

the breakfast was fantastic.

huge room and early check in on arrival from the airport.

if two people want to have room service, they cannot sit together

reception, room, staff, breakfast, helpful tips for shopping and eating were simply great

excellent pre booked underground car parking with the added bonus (for us) of two tesla ev charge points

no residents bar once it is closed

my family also really enjoyed spending time in the gym

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

junior suite perfect for a family (two kids)

so the only thing i'll say is that the gym was unavailable

there wasn't room service either

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

wifi was a bit flaky, sometimes ok, sometimes pretty bad

was spatious with fold down bunks for the kids and comfy beds

brilliant room and free laundry service. excellent gym. fantastic stay!

-room service food prices were too high.

room service far too expensive

room service was very quick, beds were very comfortable.

specialty neck pillow was accidentally sent to the laundry and lost

the wifi is a bit slow and unstable.

slow wifi, old furniture

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

gym equipment was very old

breakfast and room service really good

also very clean, room service daily

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

an excellent stay with young kids - highly recommended

an excellent stay with young kids - highly recommended

wifi was free, but weak, for emails okay

the hotel has a restaurant and a bar with good food and well-priced

good location nice bar and courtyard staff excellent

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

shower, and bathtub were too old room service

the room was too hot and when we opened window got noise from the terrace bar below

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

service, room, breakfast, restaurant and bar and location

bar could have stayed open longer

garage parking was expensive but included ev charging

super clean, comfortable, fantastic location, full kitchen, great shower

it was perfect, location, items in apartment/kitchen, bedrooms, bathroom

the kitchen was quite well stocked with dishes/plates etc

well equipped kitchen and

very kind to ring and say room was ready for early check in

ridiculously overpriced diabolical hotel no hotel bar open no room service empty mini bar no satellite tv extremely dated rooms paid so much extra for a terrace

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

the gym was amazing and the breakfast/view of the guggenheim in the morning was worth the trip alone

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

nice and clean gym and spa area, spacious and clean room, walking distance to museums, old town, with a variety of

breakfast was a little pricey

fantastic location and views friendly staff beautiful room and the spa was great

the breakfast was varied and delicious

cute spa set up and good looking gym even though i didn't use it

we ordered a bottle of basque sparkling wine from room service

th terrace), the bar with good drinks and food, the convenient parking, the very friendly personnel, the distance to

beautiful hotel with lovely bar and seating area and a terrace at rear to sit in the sunshine

gym is sufficiently equipped and climate

the family room accommodates two adults and two kids. good location. parking available.

spa and kindness of staff

breakfast was great with a big choice beautifully presented

room service took almost an hour

the gym is outside of the hotel but included in the

good wifi

breakfast fabulous location close to underground and tram and walking distance to the old town

but there is a large fridge and if you have a short stay or just going to heat up good the kitchen is suitable for that

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

facilities like laundry room and gym

it contained kitchen, separate shower

it had a great small gym and i felt that overall it was clean and very comfortable

no kettle in the room, breakfast too expensive, little kids pay the full price

especially the gym with complimentary fruit and water

modern, large rooms, excellent facilities, good location near to bus station, late check out time, company

the breakfast was really good too

had a pull out bed for the kids but it was really uncomfortable

no gym or pool etc.

room service was excellent and front of house people could not have done anything else for

the staff from reception, dining and bar were all excellent

asking 10 eur extra for better quality wifi is exaggerated

they even let me have late check out (subject to surcharge)

only thing that would improve it is if there was a decent coffee making facility post breakfast

breakfast was very good although lots of tapas bars nearby

the breakfast was delicious at a reasonable price of 8€

continental breakfast was good with lots of choice

lots of lovely fresh ingredients for a lovely filling breakfast

location for walking to places of interest and by cab; pool a bit small and too many kids at one time not possible to relax and have a quick swim; gym equipment ia good; food for kite

the pool was nice. nice views. great location. very good wifi. room cleaners - very flexible.

swiming pool and the sauna create good moments of relaxation, very good location, a lot of design details

great location with park and playground on the doorstep for kids

pool is rather small - no place to sit while the kids

great food served in room service for dinner

quick room service at dinner time

a slightly late check out was accommodated and luggage stored until my departure time

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

kids screaming in the hallway which the hotel can t control but yes a bit noisy

hotel a bit tried, unfortuately due to covid no facilities available except room service

difficult to connect to wifi, horrible bad speed.

also, there was the bonus of an ev charger in the hotel car park

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

waited at the bar for ages for a drink but gave up and went to bed

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful reception and bar staff free airport transit

helpful receptionists and bar staff

no breakfast buffet restaurant, only a spanish style bar

excellent. just loud music from bar opposite.

excellent parking

free, on-site, easy parking - super extra amazing

the staff was very helpful and was very comfortable and easy parking

reception and bar staff helpful and polite

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

early check in; nice bathroom

shuttle service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included

the room is big enough to put your luggage comfortably, the little bar downstairs is very

early breakfast was delicious and abundant

the location and the shuttle to the airport was the main reason for our booking.

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and short distance to the airport

free shuttle service even as early as 5

could be richer, was missing a bar where you can have a small bite

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

the shuttle picked me up at the airport within 10 minutes of calling

, the only thing it's missing is a small bar for a refreshing post flight beer

parking a bit limited a bit far away from bilbao city centre if you wanted to explore it

location, tranquil setting, with ample free parking

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

you don t have to pay a lot for breakfast as you can dine quite well in the bar as well

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

parking was free and convenient

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

basic bar area

good restaurant & bar food. close to airport

the room and bar facilities.

has a nice tapas bar to fill any of your needs during the day

sitting by the pool was also lovely, and the staff were fantastic

kids where very disappointed they couldn't swim

chairs in the bar area could have been more comfortable

swimming pool as a bonus

2 girls on the bar superb personalities

room was very good, and the dining room served an enjoyable breakfast

breakfast substantial

excellent breakfast and good wifi

underground car parking and nice walks around area

parking was difficult with our suv

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

seating at bar table uncomfortable for evening meal

the bar and good were great both in choices and prices, the food quality was very good

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute drive to the ferry port

take breakfast but the buffet looked plentiful

breakfast was superb with lots of choice available

a view, very friendly and helpfull personnel, it was nice there was both a restaurant and bistro bar with nice terrace

no minibar; pool ceiling a bit dilapidated

were not allowed to play a game of golf unless you have a golfing licence

nice swimming pool

palace in the middle of of a golf course conveniently located close to the airport with a very good

nice garden and pool. close to bilbao. bathroom brand new and clean.

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

pool not available, but present on photos

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

large yard with swimming pool, a lovely view, quiet

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

the location on the river was very good and the wifi worked very well.

good wifi

great location, friendly staff, nice meal in the bar and a very comfortable bed

we enjoyed the pool - plenty of sun loungers

beautiful hotel with really nice swimming pool very good breakfasts and a helpful staff

the breakfast was excellent, the pool was great — everything was just perfect

the owners are very helpfull and the good breakfast is each morning served by the most friendly staff members who have a lot of tips to visit

the breakfast as other people have mentioned was definitely a highlight, so delicious and so many

location, bedroom, bar ..free parking

very relaxed atmosphere for what is quite a busy bar area

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

location is good - near the port, in which restaurants and bars are located

also late check out 12:00 which a big bonus

nice bar area and pretty good

everything! the room, size of the room, bed, window view, staff, breakfast!

room was well laid out, modern, modern tv and great wifi

loved the bar restaurant area which was full of locals

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do

hotel location, cleaning wifi

for late check out only 5 per hour up til 5pm if required

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

i have never had bad coffee in a bar or restaurant in spain so it should be

good secure disabled parking, free wifi throughout and nice dog walking round about

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

secure parking excellent

very handy for bilbao ferry port. strong wifi. clean budget hotel.

nice little bar and restaurant

bar and restaurant, please be aware, the restaurant is not open at the weekend and bar closes early

while we were there the weather was not very warm yet so pool etc

jesus helped with any question or concern, to the impeccable restaurant service (with delicious breakfast), masseuse and housekeeping staff… i cannot say enough

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

breakfast was one of the best i've ever had

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at

breakfast was good

big choice of continental breakfast

good parking facilities good continental breakfast included in the price

breakfast was very good

the breakfast contained a very good selection that should suit all tastes

is 14 euros a day and breakfast 12euro when you book in or 14 euros if you want it in the morning this is for continental

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

also breakfast does not start until 7

we travelled with two kids and two doggies

exceptional location helpful staff excellent breakfast

beautiful sea and beach views. great bar downstairs, open until excellent staff.

allowed early check in

coffee was however available at the bar and on demand

maybe in the height of the season, the bar nside the hotel would be open

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

beautiful, green location with a lovely pool, amazing rooms

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

large & clean swiming pool

the rooms were very comfortable and the pool and garden is very nice

the pool with a view and free wifi added to our comfort

good buffet style breakfast

great breakfast, nice host, easy to find.

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day

clean, beautiful furnitures, spacious, nice view, great breakfast

the breakfast was amazing!

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

plenty of on-site secure parking

and spacious house with common living room, sun room, outdoor sitting patio, and well equipped kitchen all nicely maintained

good place, clean good wifi, room is clean.

secure parking onsite

the farmhouse has ample parking area for multiple cars and is well secured with electronically operated perimeter entrance