waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

the room and bar facilities.

cafeteria and hotel bar closes early

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

friendly bar with snack food available

basic bar area

also, there was the bonus of an ev charger in the hotel car park

friendly staff, early check in, comfortable room. very close to guggenheim museum.

no room service to order some food

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

private parking, comfortable bed, decent size room for family with two kids, great customer

my kids would've appreciated internet tv. ;)

great location, close to the airport with free shuttle service.

early morning shuttle to the airport was quick and efficient

arrived late and staff very accommodating. breakfast was good too and bed very comfy.

restaurant or bar on site, there is a small one attached to the hotel right beside it

location for the airport with a great shuttle service

bar and breakfast available

location close to airport with a free shuttle.

the front-desk employees were great, the price was right for the beer at the small bar area, and the airport shuttle did the job at 5:10 a

gym equipment was very old

unable to connect to wifi

no food available, not even room service after 2300

no gym

very comfortable room, quick friendly service. restaurant & room service very good.

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

the bar and the terrace has a nice view on the nervion river

nice room, great restaurant and bar with wonderful balcony

service, room, breakfast, restaurant and bar and location

garage parking was expensive but included ev charging

there is a great roof terrace where a very substantial and delicious, fresh breakfast is taken every morning

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

staff very friendly location could not be better breakfast food and room wonderful

excellent gym with very new equipment

the breakfast also served from this area was the best we had in our travels throughout spain and

well equipped kitchen and

kitchen is strip bare of all cooking essentials like salt, pepper, sugar, oil, etc

the kitchen was quite well stocked with dishes/plates etc

very kind to ring and say room was ready for early check in

hosts help me with my request of early check in.

it has a small gym and sauna

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

the hotel has an attached bar so we were able to get a mid afternoon snack and coffee

good gym

no spa facilities, sauna steam room etc...

room exceptional .breakfast good .location good

we loved: the honesty bar in the lounge area, rooms were comfortable with a nice view, the breakfast was top quality and

the gym could be bigger. prefer a softer bed.

location and view honesty bar relaxing

pool is rather small - no place to sit while the kids

great location with park and playground on the doorstep for kids

wifi in the room is abominable

room service food was poor and cold

the room service was efficient and tasty but we would have preferred eating in the restaurant

an excellent stay with young kids - highly recommended

wifi was free, but weak, for emails okay

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of the

an excellent stay with young kids - highly recommended

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

room service was below par the shower had mold on the sides and the drain was semi clogged and

room service/bar food is a disaster

very comfortable bed and excellent room service and changeover

ere they provide towels, water, and even apples), staff was nice

breakfast choice was huge

the location was great and the spa facility superb!!!

in the area there are very good pintxos bar and restaurants ignored by tourists

great facilities - gym was basic but great

big clean rooms, convenient spot close to grand via and the old city, great wifi.

evening meals would have been handy as weather was bleak but they did have a small selection for room service i believe

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

there is staff 24/7 and a bar with snacks

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

very nice staff, comfortable beds, very clean and modern . bar open 24h

the lack of bar service.

wifi is either free and extremely slow or paid

gym was clean with good selection

wifi was very poor and if you wanted better you had to pay

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

helpful staff, very good free wifi, good breakfast, spacy room

the family room accommodates two adults and two kids. good location. parking available.

a little extra - 3 for flip flops in the spa, no complementary water in the room, prices for room service are above average

shower in the spa after the sauna/hammam

on site gym was equipped well enough to get a workout in

the swimming pool was cold.

also a very nice gin & tonic bar in the next

had emailed about early check in due to an early flight with a child

great gym and work space

excellent bar staff and delicious chocolate cake

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

i got the same excellent service from the restaurant staff and room service

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to a bloody mary station for adults

there was no room service menu in the room and no wifi instructions

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee & snacks

we could not reach room service or the front desk

gym doesn't open until 1000h. shower was a tad narrow.

hotel staff was very welcoming and also gave us early check in, and gave information about the area

rarity in spanish hotels because, i

wifi is a little slow for my tastes although not bad

the gym is small but well equipped and it s always super nice to have a steam room

was old school comfy, with large hallways and rooms, very clean, lovely staff, lovely old bar that was great place to have a drink and unwind

had a bar for cocktails at night , wonderful full french

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

we however ordered room service which took close to an hour for fries

amazing breakfast, bar and of course staff

the breakfast was one of the best i’ve had, amazing value and great tasting

but using room service menu is not allowed

mini bar was locked and no wifi, which they will leave you to find out yourself so by 20:00it will be impossible for you to

bright and clean room and bathroom with very fast wifi

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

also good wifi

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

wifi wasn t working

the old town is right across the street check in time is 12pm no early check in

wifi signal was very poor the first two days and we had a small delay in our check in time

couldn t connect to wifi from our room

the terrace bar on the 13th floor is fabulous and serves lovely cocktails and food

specialty neck pillow was accidentally sent to the laundry and lost

room service, accommodation and provisions were exvcelent

also i tried to order room service and they only had 2 things available from the menu

th free)

hotel rooms , breakfast and facilities were superb including the gym

is good selection but very average quality food, coffee is really not good, room service is only available between

beds; great location; friendly staff; gym basic but will do; great coffee place cafeteria zortzi

great location. fabulous friendly staff. great bar & restaurant next door.

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

the bar is also great

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

lovely staff who gave us an early check in and fab restaurant/bar

location, friendly staffs, but lacking some of expected service for 4 star rated hotel like laundry, in-room

room service was limited times

hotel was in an excellent location close to everything and great for traveling with kids

gym was closed - that should be made clear on the hotel site on booking.com

given that we were with small kids, this was a huge hazard

good location in old town of the city

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

great location in the old town. great sized rooms and breakfast was fantastic

very good breakfast

staff very friendly and kind. lovely gifts in the room for our kids.

a slightly late check out was accommodated and luggage stored until my departure time

quick room service at dinner time

clean, comfortable, good wifi, as would expect from this class of hotel

the room service didn't work, even going through reception

the room service staff are great

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful reception and bar staff free airport transit

no breakfast buffet restaurant, only a spanish style bar

excellent. just loud music from bar opposite.

helpful receptionists and bar staff

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

r brunch) and it was delicious/fantastic

the hotel has a restaurant and a bar with good food and well-priced

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than paying for the 18 euro buffet

room was a bit small but not a huge issue room service - probably ordered the wrong thing

staff, from the front desk, to the restaurant, bar, and room service were exceptional

gym was sufficient for a light workout

shame that nothing was open

good restaurant, more than adequate gym, friendly staff

more variety at breakfast however i was satisfied. no orange juice on 2 mornings.

as we sat there in the bar to have breakfast, we asked to lower down the music and it was no problem at all

bar at reception open nonstop

staff were really friendly and helpful, very clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

with small kids it would have been reassuring to know in advance

front of house staff exceptional- well done. dip in the roof top pool - all spotless

perfect location for a city break on the river by the old town with good facilities including a gym, indoor jacuzzi

pool was very shallow so not for swimming in

great gym and spa facilities and fantastic breakfast

no bar service after 9pm

continental breakfast was good with lots of choice

the breakfast was delicious at a reasonable price of 8€

only thing that would improve it is if there was a decent coffee making facility post breakfast

lots of lovely fresh ingredients for a lovely filling breakfast

good breakfast, nice staff, good location near the central bus station

no kettle in the room , had to ask for a corkscrew. gym off site

very good breakfast, very comfy pillows, helpful staff and good location

t there was a conference on) and poor bar area

mini bar price list was missing

a short walk to the guggenheim museum in one direction and the old town bar district in the other

above the bar it was a little noisy but not too late

nice a pleasant hotel. staff were friendly. nice cheap bar opposite.

was very noisey a there is a bar across the road which people partied at until 3am

bar across the road was very friendly and breakfast was good there

90 to park car 16hrs no bar or coffee very basic breakfast

nothing else, no bar or food facility

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

loved the spacious comfy lobby pool massive advantage

fast and easy wifi

everything is close by with many kids play areas

the view into the city from the bar area is incredible esp at night

gym, pool, lobby and room- all was great and service was all perfect

good value for money, has all the basics, even has a gym!

interconnecting single rooms with own en-suite and shared kitchen (not used) washing and drying machines available

it had a great small gym and i felt that overall it was clean and very comfortable

room was exceptionally clean and comfortable, blind on windows and fully equipped kitchen in room

room was not big but just perfect and cozy with all the facilities you would need, including kitchen

also the prices at their bar were very high

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you’ll ever

the breakfast is fantastic

breakfast delicious

was brilliant, bar area was lovely, staff were amazing

bed room ac the shower breakfast was amazing. the fact that it had a gym

i loved that they had a gym and 24/7 bar

really had to search to find something negative however one night i ordered a burger in the bar & it wasn’t cooked enough so i didn’t eat it

did not have time to try gym but it seemed nice

hotel well located, not far from the old town and city centre. small but equipped gym.

free parking

the staff was very helpful and was very comfortable and easy parking

clean, free parking and less than 10 minutes to the airport

eat for me, as i was travelling by car) with nice wide prking

bar with coffee, breakfest and lunch

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

bar & restaurant in building, so all convenient

no food or bar facilities, closed down

the bar was lively

only complaint was the bar did not have any offerings such as peanuts or crisps while having our drink

there wasn't room service either

the lobby is really cool and the bar served very nice dishes

entering the hotel sometimes, certainly with kids, is very unpleasant due to the smoke

everything was great. kids friendly hotel

early check in; nice bathroom

only slight negative was lack of shade around the pool.

beds, quiet and clean room, helpful staff, nice view at swimming pool, amazing swimming pool with friendly

everything in the room was nice, the play area is excellent for kids.

beautiful hotel, beautiful pool

kids where very disappointed they couldn't swim

wifi works well

breakfast quite basic. wifi not very stable

the lively restraunt and bar was a warm and entertaining place to sit

and the airport) very friendly and helpful staff with the added bonus of a superb restaurant, bar and garden

room, delicious breakfast, great dinner in the hotel restaurant, free parking, fast wifi

the grounds and building were lovely. great bar and restaurant and the view was amazing

great to be able to bring dogs into bar and restaurant with you

plus the pool was amazing for the kids specially in a rainy day

it would even have been nicer if there would have been an outdoor pool instead of internal one.

small golf course and driving range

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

pool

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

nice garden and pool. close to bilbao. bathroom brand new and clean.

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute drive to the ferry port

breakfast was superb with lots of choice available

seating at bar table uncomfortable for evening meal

it also has a good bar and food service

not to forget, this ibis is located just across the road from a shopping center with kids center in it

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location, bedroom, bar ..free parking

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

also late check out 12:00 which a big bonus

very relaxed atmosphere for what is quite a busy bar area

location and bar / restaurant

good wifi

in addition the bar and restaurant staff were terrific, particularly the two slightly older servers who we assumed

secure parking. room had a balcony. good wifi signal. close to ferry port.

sandwiches, crisps etc, on offer at bar and restaurant

how to get round on the metro and helped with cabs, overall this is a great place to stay, lovely bar downstairs as well

room was excellent and superb wifi connection

had room service as we were tired superb food and pleasant

lively bar/restaurant with good bar menu

everything! the room, size of the room, bed, window view, staff, breakfast!

breakfast was lovely, with delicious local products and eggs, omelette and pancakes to order

we enjoyed the pool - plenty of sun loungers

come back and will stay at bastian to explore the area (perhaps better in the summer to enjoy the pool

loved the room, swimming pool and breakfast

the owners are very helpfull and the good breakfast is each morning served by the most friendly staff members who have a lot of tips to visit

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

basic clean room ,good continental breakfast,nice staff,easy parking,nice restaurant next door

good car parking with underground and surface parking

free secure parking

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

the breakfast was outstanding with a large selection of bread, meats, pastries and more

very friendly staff, beautiful location and atmosphere. nice swimming pool.

at breakfast especially, no soft music playing made it feel like you are walking into a funeral

occasionally have bar tender stop by pool and ask guest if they need drink

bar again beautiful but again staff just need a bit more training

we had a magnificent breakfast on the terrace overlooking the harbour. very special.

hotel location, cleaning wifi

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

really, could have done with more staff on in the evning to cope with the bar and restaurant

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

the breakfast is very good there.

was 12,5€ extra pax and 7) for kids

staff, breakfast and facilities

breakfast was a good quality

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

allowed early check in

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

beautiful sea and beach views. great bar downstairs, open until excellent staff.

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

coffee was however available at the bar and on demand

the breakfast contained a very good selection that should suit all tastes

breakfast was very good

clean, beautiful and excellent breakfast.

breakfast selection was very good

good selection of food for the continental breakfast

wifi, tv , cleaning every day and nice staff

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

wifi wasn't clearly advertised, so in my sleep-deprived state it was easier to continue using my

good wifi signal

staff were friendly, free parking very

beautiful, green location with a lovely pool, amazing rooms

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

large & clean swiming pool

the rooms were very comfortable and the pool and garden is very nice

the pool with a view and free wifi added to our comfort

good buffet style breakfast

great breakfast, nice host, easy to find.

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day

clean, beautiful furnitures, spacious, nice view, great breakfast

the breakfast was amazing!

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

eventually discovered a bar that

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

only possible complaint food not served either in bar or restaurant till 8.30pm.

very helpful staff, busy bar attached. great value for money

bar and restaurant serving good range of food and

no frills option, very clean and friendly good bar and restaurant attached quiet at

location was just off the camino and a good break if walking from bilbao this a local bar / hotel and did the job