very handy for bilbao ferry port. strong wifi. clean budget hotel.

excellent hotel with included private parking

wn key for entry) good cafeteria

good parking arrangement and really nice staff such as andreas and a younger lady at reception

underground parking was a bonus and it's free

breakfast selection was very good

good parking facilities good continental breakfast included in the price

good selection of food for the continental breakfast

clean, excellent breakfast

clean, beautiful and excellent breakfast.

the fact we arrived sunday the restaurant and bar was closed

i have never had bad coffee in a bar or restaurant in spain so it should be

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

a late check out was 5 per hour also

really, could have done with more staff on in the evning to cope with the bar and restaurant

wifi was good and easy to access

sandwiches, crisps etc, on offer at bar and restaurant

safe, bar fridge and espresso maker with pods

good wifi

the location on the river was very good and the wifi worked very well.

good facilities inc bar & brasserie style restaurant. very comfortable bed. excellent staff.

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

restaurant was great. the staff was quite friendly and helpful. room service was very good.

t pricey by spanish standards) meals in the cafeteria

we enjoyed breakfast and coffee on our terrace in the morning, then had dinner in the hotels lovely restaurant

rooms, good shower, good breakfast with late check out

bar and restaurant on site, both available until 11pm

drink too expensive. people not using bar as prices too dear

breakfast was superb with lots of choice available

it also has a good bar and food service

we had a magnificent breakfast on the terrace overlooking the harbour. very special.

view is wonderful, staff was very professional, room was well appointed, beds were comfy and the breakfast was divine

breakfast at the terrace with sea-view made us feel great in the morning

the pool was very relaxing, pool bar food was very good, and the staff was very warm and on top of

the spa services were exceptional

breakfast was a good quality

excellent choice at breakfast

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

exceptional location helpful staff excellent breakfast

the breakfast is very good there.

great atmosphere in the bar and restaurant

felipe at the bar was friendly and professional

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

maybe in the height of the season, the bar nside the hotel would be open

coffee was however available at the bar and on demand

location is good - near the port, in which restaurants and bars are located

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location, bedroom, bar ..free parking

also late check out 12:00 which a big bonus

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

we had a great time when our sons visited with the grandchildren in the bar and the kids room

chairs in the bar area could have been more comfortable

everything in the room was nice, the play area is excellent for kids.

beautiful hotel, beautiful pool

2 girls on the bar superb personalities

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

excellent breakfast and good wifi

breakfast substantial

parking

the staff were very helpful and the breakfast was good

very friendly and good price. garage parking for motorbikes.

only possible complaint food not served either in bar or restaurant till 8.30pm.

very helpful staff, busy bar attached. great value for money

the staff in the bar were so kind and helpful

great atmosphere in the bar and a choice of breakfast goodies

the man said it's a truck stop but the rooms are clean and comfortable, the bar is very busy but good price for food and drinks and a good price for the room

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

waited at the bar for ages for a drink but gave up and went to bed

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

basic bar area

has a nice tapas bar to fill any of your needs during the day

friendly bar with snack food available

good restaurant & bar food. close to airport

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

also, there was the bonus of an ev charger in the hotel car park

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

staff were attentive and friendly, the room and complimentary goods were a bonus, room service was also good

hotel a bit tried, unfortuately due to covid no facilities available except room service

it is not posible wifi connection

the bed for the kids was not so good and their room lacked air-conditioning

friendly staff, early check in, comfortable room. very close to guggenheim museum.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

of room service/food options close by

no room service to order some food

it was very well located, near the guggenheim museum. the room service was also good.

to complain about, perhaps a small note: a qr code for room service is available in the room, but the order still needs to be placed by phone

good, clean facilities with room service

there appears to be a room service menu but no way to order as reception does not answer calls

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

a slightly late check out was accommodated and luggage stored until my departure time

the gym was modern, airy, clean and very accommodating

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

good tv, good mini bar and excellent service

room service was excellent and front of house people could not have done anything else for

wifi is either free and extremely slow or paid

nice hotel and breakfast was good, ev charging available to use

great location if you are travelling with kids - it's a calm neighbourhood with many parks around

no room service menu

imming pool)

ac, wifi and black out blinds all worked perfectly

modern, large rooms, excellent facilities, good location near to bus station, late check out time, company

arrived early and were delighted and grateful to be allowed an early check in

the included breakfast was good as was the salad we had in the bar one evening

kids being sick and fighting in the streets outside from 4am until 7am

our kids loved the breakfast

on one occasion we had room service, we didn t have to wait too long and it was delicious

i did ask but the housemaids were a bit reticent to give them, even after leaving a note in spanish - very, very minor point

very reasonable gym with usual cardio machines and free weights

although we didn't use room service it was available

wifi was slow for us and the pillows could have been better

great breakfast. very comfortable hotel, cool and quirky decor.

good breakfast, nice staff, good location near the central bus station

the breakfast not included.

only thing that would improve it is if there was a decent coffee making facility post breakfast

lots of lovely fresh ingredients for a lovely filling breakfast

good wifi

location not great, expensive

room service took almost an hour

the gym is outside of the hotel but included in the

breakfast fabulous location close to underground and tram and walking distance to the old town

a bigger gym

fantastic location and views friendly staff beautiful room and the spa was great

i tried to order their 24 hr room service

room exceptional .breakfast good .location good

excellent breakfast. excellent staff members.

room service, accommodation and provisions were exvcelent

room service far too expensive

the gym a very good size with decent equipment, ventilated clean and had a water cooler

brilliant room and free laundry service. excellent gym. fantastic stay!

the room was very comfortable and clean, and the room service quite fast

loved the spa like bathroom and shower with glass view to room and window

m with view on the museum)

from the breakfast to the sympathy of the staff, from the great and modern decoration to the comfort of the

excellent room cleaning and room service staff

the bar at the top is beautiful with a great view over the guggenheim

breakfast, cafe bar was lovely & good value

tasty meals at lounge bar in the hall, reasonable

good location nice bar and courtyard staff excellent

niggle was lack of 24hr room service

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

very kind to ring and say room was ready for early check in

it was perfect, location, items in apartment/kitchen, bedrooms, bathroom

full kitchen with sink, microwave, kettle, fridge, dishwasher

kitchen is strip bare of all cooking essentials like salt, pepper, sugar, oil, etc

very clean, new apartment, big bathroom, kitchen has everything very nice host raul

room was comfortable, wifi worked, and tv had an english channel

little attention for the kids

room service is available in case you need it

an excellent stay with young kids - highly recommended

wifi was free, but weak, for emails okay

room service meal , menu was limited and food was just ok

the price of room service was reasonable, and the cake

location, staff, breakfast,gym

our friends' kids had a great time exploring the space

wifi was inaccessible in our room so we had to go to the foyer, though friends on the same floor

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

the bar and the terrace has a nice view on the nervion river

lovely bar terrace where we sat later and had sundowners

service, room, breakfast, restaurant and bar and location

with small kids it would have been reassuring to know in advance

great location in the city center. very good breakfast with wide choice of food.

amazing buffet breakfast with everything you could want

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

breakfast was a very good surprise, good variety including gluten free options

wifi in the room was not consistent, really poor

gym was very small

no gym

the various restaurants the location the room service

internet wifi was unreliable and slow

bar across the road was very friendly and breakfast was good there

nice a pleasant hotel. staff were friendly. nice cheap bar opposite.

90 to park car 16hrs no bar or coffee very basic breakfast

very close to the centre (25min walk) but the location was still in a nice neighbourhood with a bar closeby

above the bar it was a little noisy but not too late

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

nothing else, no bar or food facility

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

nice hotel at the river. pretty close to the old town, nice gym

they even allowed me access to their gym shower off-hours because i flew

the gym was not available during our stay

good gym

24-hour bar and gym availability

the hotel has a nice lobby and a small bar for a quick morning coffee or evening drink

bed room ac the shower breakfast was amazing. the fact that it had a gym

did not have time to try gym but it seemed nice

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

our 4 year old son and the hotel provided with a sofa bed for him and a set with toiletries for kids

gym is included until 10pm

booked that morning, specifically requesting ev charging & a room for our pet dogs via booking

is good selection but very average quality food, coffee is really not good, room service is only available between

the gym very basic

snack bar in lobby very handy for drinks and meals

breakfast was absolutely fantastic, really delicious.

great large room and room service and location close to old city and guggenheim museum by walk.

d thank you for having umbrellas available for

we wish we had the chance to check the gym and spa

the wifi worked well

bright and clean room and bathroom with very fast wifi

close to city center, almost everything within walking distance, staff was polite and helpful, wifi fast and stable

was a better room that was unused than the one i had booked, and whenever i called, reception and room service were extremely responsive

i had to work for a while and the wifi was good

steam room / sauna was out of order, the gym equipment are ancient

the location was excellent. having the bar and restaurant in the hotel was a plus.

i found myself having to go to the hotel bar each morning to purchase a coffee to go

i did not use the hotel restaurant, but in the cafe bar area i enjoyed a very reasonably priced wine, coffee & snacks

not far from city center. has a gym.

didn’t include breakfast

how. you have to use the spa to use the pool

the gym hand weights could have a few lighter ones for women

instructing how to call reception, there was no brochure in the room about facilities, menu for room service

unbeatable location, beautiful rooms and lobby, great staff and a decent gym

room service for dinner, delicius, kids ate everything my 11yo son said it was the most comfortable

the bar area was a nice place to enjoy a nightcap after a day of discovery

room service at night came within 20 minutes as i had been notified

ere they provide towels, water, and even apples), staff was nice

the room was very comfortable and room service was good value, a varied menu and delivered promptly

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

there is staff 24/7 and a bar with snacks

it's small hotel with no restaurant, bar only

small bar and lounge area

there was no wine in the bar the first night, but then they

the old town is right across the street check in time is 12pm no early check in

24 hour gym was really helpful after eating so much pintxos

room service food and breakfast is poor quality.

hotel, very friendly staff and the bar was fab

the restaurant and bar were great, service and food outstanding

guess because of covid) so couldn t eat in / get room service etc

the gym, the entrance, the spa

hotel, great location, lovely room, amazing roof top bar and pool

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

great gym and spa facilities and fantastic breakfast

the pool, gym, and spa are amazing

great helpful staff, good breakfast

fantastic location, comfortable beds, great staff and a lovely breakfast.

staff very friendly and kind. lovely gifts in the room for our kids.

great breakfast and really friendly staff

staff very friendly and kind. lovely gifts in the room for our kids.

the gym wasn't in action whilst we were there

got the impression this might be an ongoing thing) so

helpful staff good gym great view of river

the bed was a bit hard for me, also it could do with room service.

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and transportation

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

great location. fabulous friendly staff. great bar & restaurant next door.

lovely staff who gave us an early check in and fab restaurant/bar

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

breakfast was exceptional

❓bar did not serve a glass of cava

the rooftop pool area needs a bar close by to serve drinks.

the breakfast is fantastic

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

the pool was lovely as well

pool

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

large yard with swimming pool, a lovely view, quiet

were lovely and really accommodating - they allowed me a late check out no dramas because of an information issue regarding

breakfast lovely, hotel spotless, spa swimming pool next door 20 euros but very high quality

service at bar area was a bit slow due to staff shortages.

the bed was really comfy and the room service was tasty.

gym not a part of the hotel but massive with excellent spa area

was spatious with fold down bunks for the kids and comfy beds

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced the (+)amazing breakfast, great gym (-)they gym was amazing but the open lobby was comfortable (+)gym is something out of this world for a hotel (-)they didn't have combs and in my room there weren't amenities the gym was closed at 9 am. (+)small gym. bus connection to the centre. delicious and versatile breakfast buffet. (+) the gym is spacious with modern (+)best gym in hotel i ever been before (-)couldn't work out if there were any facilities like gym but not really an issue (-)no water in the gym

was spatious with fold down bunks for the kids and comfy beds

loved the little play corner for kids in the restaurant where breakfast was served

good bar with nice selection of wine ans beer

sofa and bar area

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

my kids would've appreciated internet tv. ;)

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

location next to the airport with a free shuttle service available every 30 minutes, making it very convenient

hotel provides shuttle and on a call ; they were prompt enough to send it across

beautiful, well priced and location. free shuttle from and to the airport. staff was fantastic

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

bar and breakfast available

restaurant or bar on site, there is a small one attached to the hotel right beside it

it had a great small gym and i felt that overall it was clean and very comfortable

room was exceptionally clean and comfortable, blind on windows and fully equipped kitchen in room

very clean. comfortable. small kitchen

good value for money, has all the basics, even has a gym!

hot drinks machine wasn’t working during my stay, and several pieces of equipment in the gym, including the bikes and treadmill, were not functioning properly

breakfast amazing

breakfast was buffet style with various options, and for the price we paid for the night was

breakfast was good and all fresh

didn't have breakfast. but did have free coffee. excellent.

had breakfast for 5 euros each that was good too

ordered room service and staff only too pleased to help

proximity to beach. clean and spacious room. access to room service.

the 2nd night we ate in the bar which was much more lively and served tapas dishes

breakfast was excellent the bar was excellent overall a very enjoyable stay

wifi speed in our end-of-the-hallway room.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful reception and bar staff free airport transit

no breakfast buffet restaurant, only a spanish style bar

excellent. just loud music from bar opposite.

helpful receptionists and bar staff

only a few minutes drive to the top of the bilbao funicular railway where there is free parking and every 15 minutes takes you down into the heart of bilbao for around 4,50euros including

in reception and the bar was so helpful she recommended a restaurant and called a taxi for us

friendly people. nice comfy room. parking space.

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

clean, free parking and less than 10 minutes to the airport

fabulous decor, friendly staff, gorgeous views. swimming pool was great too!

no minibar; pool ceiling a bit dilapidated

great pool ,fun golfing ,comfy bed ,good food , beautiful location lovely view and room

the staff were very helpful and friendly and we enjoyed the bar setting

), beautiful interior, super warm and great pool area (excellent for kids), terrific tasty breakfast with quick refill of

early check in; nice bathroom

good wifi

plenty of free parking

t

good parking if you are driving

outside the city, easy access, convenient parking, great food, but best of all, the staff were excellent

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

but there's no restaurants around to have dinner (although the room has a nice and well equipped kitchenette to prepare something simple)

the breakfast as other people have mentioned was definitely a highlight, so delicious and so many

the kitchen has everything you might need

breakfast was delicious

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

free wi-fi and free parking

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

the pool with a view and free wifi added to our comfort

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

beautiful, green location with a lovely pool, amazing rooms

the rooms were very comfortable and the pool and garden is very nice

large & clean swiming pool