he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

staff was kind, parking was easy

the staff was very helpful and was very comfortable and easy parking

parking is easy, check in was smooth

free parking

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

no breakfast buffet restaurant, only a spanish style bar

helpful receptionists and bar staff

excellent. just loud music from bar opposite.

helpful reception and bar staff free airport transit

staff are great, facilities are great. breakfast and bar facilities are great too.

convivial bar and restaurant

good parking if you are driving

location, tranquil setting, with ample free parking

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

early check in; nice bathroom

restaurant or bar on site, there is a small one attached to the hotel right beside it

location for the airport with a great shuttle service

bar and breakfast available

location close to airport with a free shuttle.

the front-desk employees were great, the price was right for the beer at the small bar area, and the airport shuttle did the job at 5:10 a

comfortable room breakfast box for early departure greatly appreciated good shuttle serbice

early breakfast was delicious and abundant

were a party of 4, 2 adults and 2 kids and the room is a bit tight for such a group, however we managed ourselves pretty well for

shuttle service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included

very uncomfortable with little kids

free wi-fi and free parking

parking was free and convenient

lots of parking, great hill views, good size good, easy access to motorway.

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

nice lunch & dinner, professional restaurant staff, large room, beautiful terrasse and flowers, kids

the grounds and building were lovely. great bar and restaurant and the view was amazing

was fabulous loved every minute from the scenery overlooking the golf course to the restaurant and it’s food, the staff were all friendly and helpful only a few

great to be able to bring dogs into bar and restaurant with you

very nice hotel, beautiful decoration, relaxing environnement, good food, nice swimming pool.

did not expect all the kitchen facilities but great

facilities like laundry room and gym

it contained kitchen, separate shower

hot drinks machine wasn’t working during my stay, and several pieces of equipment in the gym, including the bikes and treadmill, were not functioning properly

room was not big but just perfect and cozy with all the facilities you would need, including kitchen

loved the room, swimming pool and breakfast

very nice breakfast

breakfast was delicious

the kitchen in the room

breakfast was lovely, with delicious local products and eggs, omelette and pancakes to order

lovely reception and bar area to relax in

we were very satisfied with our stay! great hotel, good breakfast and amazing spa swimming pool!

no room service menu in room, no coffee making facilities in room.

location, really helpful staff, great bar and facilities, super safe parking.

also nice kitchen, i enjoyed it, state of the art facility gym and spa i spent most time there

very nice staff, comfortable beds, very clean and modern . bar open 24h

the lack of bar service.

liked everything about the hotel: room was clean, well-equipped, attentive stuff and nice bar at the ground floor

wasn't able to sit in reception and have a drink at midnight. hotel bar didn't have white wine

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

modern and clean, great position, comfortable beds, very nice breakfast and the most pleasant staff we have ever come across

very comfortable bed and excellent room service and changeover

is amazing, rooms are big, comfortable, and clean, there's a small gym

location & breakfast

room service/bar food is a disaster

the bar shut at 10.30 pm and we would have liked to stay later

they even allowed me access to their gym shower off-hours because i flew

it has a small gym and sauna

good gym

no residents bar once it is closed

very comfortable room, quick friendly service. restaurant & room service very good.

staff were excellent and room service was very good

breakfast and room service really good

a gym

internet wifi was unreliable and slow

bar could have stayed open longer

the bar and the terrace has a nice view on the nervion river

service, room, breakfast, restaurant and bar and location

price, pleasant front desc, comfortable rooms, parking undergruondm with ev charging

lovely bar terrace where we sat later and had sundowners

eat coffee and juices, high quality food), nice bar -

span and gym, location is great

access to spa facility was additional cost on top of pay for stay - bit

gym was functional but a little sparse on machines

the gym is very bad

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

hotel bar is lovely, and used by locals too

hotel with the bar and restaurant was a really great vibe staff very helpful and atmosphere was busy with lovely

lovely staff who gave us an early check in and fab restaurant/bar

the addition of the bar next door for a lovely breakfast was also fabulous

the old town is right across the street check in time is 12pm no early check in

steam room / sauna was out of order, the gym equipment are ancient

size room, bed, room service

hotel staff was very welcoming and also gave us early check in, and gave information about the area

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

the bar area could do with a bit of updating. the staff were great though.

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

several things: - wifi didn't reach our room and because they were out of space

�Y

rooftop bar was closed, but on positive side that meant we probably spent more time visiting the many

very nice service, clean and comfortable room with kids, thank you very much :)

limited choice in restaurant although room service was good

room service was limited times

staff were very helpful snd the rooftop bar was a lovely place to relax

property was great, finishes were excellent, rooftop was lovely and pool / gym space was good

but using room service menu is not allowed

amazing breakfast, bar and of course staff

also i love their gym s floor area for my morning yoga practice - amazing space and design

great breakfast and really friendly staff

great helpful staff, good breakfast

beautiful breakfast

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

very good breakfast

very clean, new apartment, big bathroom, kitchen has everything very nice host raul

appeared to be a very new appartment there were still a few essential things missing from the kitchen, but have already mentioned to the hosts

items in the kitchen were missing like tea towel, insufficient (2) dishwashing tablets given we stayed for 6

would have appreciated a few minor additions in the kitchen such as a kitchen knife, chopping board and wine glasses but this was the only negative

the kitchen is really just a corner. not setup for any real cooking.

location, view from the terrace, staff at breakfast and reception, breakfast, concierge and the rooms everyone was so friendly and helpful

is no room service during the day or evenings

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available for our

staff very friendly location could not be better breakfast food and room wonderful

great rooftop bar to enjoy the sunset

an excellent stay with young kids - highly recommended

ovided detailed directions

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of the

proper wifi and air conditioning were great

little attention for the kids

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

temperature a little too high and a soap bar would be great in the bathroom

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

has a nice tapas bar to fill any of your needs during the day

wifi was a bit sporadic

the wifi worked well

to 120mbps)

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

wifi is blocking certain network services without giving you upfront or during usage a warning

24 hour gym was really helpful after eating so much pintxos

bar was nice for a nightcap on the way home at night

though basic) in the basement is nice esp after having the delicious meals

quite expensive, and would like to have option for glass of wine in the room service not all full

wifi cut out at times which was hard when we had t do unexpected work calls.

the service was amazing, the breakfast unmissable

breakfast wonderful, the whole experience at this hotel was first class, 5 star

the breakfast is fantastic

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you’ll ever

perfect location, welcome desk decoration, all day free catering, kids welcome kit

fantastic location and views friendly staff beautiful room and the spa was great

very expensive, no in house options for lunch or dinner, except for a very limited room service

requested a cot which we got in the room but also received a baby bath and kids pack

excellent breakfast. excellent staff members.

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

extremely comfy and large bed. staff were friendly and helpful. gym was pleasant.

hotel, great location, lovely room, amazing roof top bar and pool

location was great for seeing all the sites of interest, hotel clean , beds comfy and rooftop pool a lovely bonus with a great view

the food was super and the spa was great to start the day before breakfast

there was no room service for food etc in the advertised time as the cook was sick

hotel rooms , breakfast and facilities were superb including the gym

easy to park with ev charging too

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

is good selection but very average quality food, coffee is really not good, room service is only available between

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

the free wifi was slow and streaming only worked when downloading a movie.

the breakfast was expensive

com didn't say wifi is available throughout the hotel

v slow wifi.

if two people want to have room service, they cannot sit together

also, there was the bonus of an ev charger in the hotel car park

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

it was very well located, near the guggenheim museum. the room service was also good.

of room service/food options close by

no room service to order some food

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

details for the dog and kids.

room service was excellent, good food and the woman who delivered to our room was very friendly

perfect breakfast with a kids play zone! thank you for having tasty and calm breakfast time ;)

if the bar fella with the moustache doesnt get a wage rise then its an injustice

the wifi wasn t very reliable.

we loved the swimming pool

swiming pool and the sauna create good moments of relaxation, very good location, a lot of design details

room, location, wifi

great location with park and playground on the doorstep for kids

the pool. i found it uncomfortable and small. same the spa. sorry.

staff in reception and the bar were so accommodating, storing our baggage for us while we attended an event and also allowing

wifi was not always working

there was a gym, so pack your sports gear

the terrace bar on the 13th floor is fabulous and serves lovely cocktails and food

wifi not secure.

more variety at breakfast however i was satisfied. no orange juice on 2 mornings.

staff were really friendly and helpful, very clean, cool room, cold water dispenser was handy, bar on location was good, no issues with wifi, breakfast was excellent

24hr reception and bar area an big advantage

able to accommodate with the kids rooms

cleanliness, staff was very welcoming and friendly, and breakfast was great.

the spa and gym facilities were excellent - clean, well maintained and quiet

the pool is tiny not like in the photo

wished pool was heated

staff was excellent. young kids would prefer a bigger pool. everything was in great shape

the swimming pool was not for swimming. it looked like a small pool for kids

bar across the road was very friendly and breakfast was good there

was very noisey a there is a bar across the road which people partied at until 3am

90 to park car 16hrs no bar or coffee very basic breakfast

above the bar it was a little noisy but not too late

very close to the centre (25min walk) but the location was still in a nice neighbourhood with a bar closeby

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

noise at night from the bar near by

nothing else, no bar or food facility

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

dog not allowed in the bar which was empty!! shame

unfortunately room service menu is terrible - we were a bit shocked given the high quality of breakfast

- excellent breakfast - good wifi - gym was ok - free water in the

near the guggenheim the breakfast was super wifi was fast cause we were there on a sunday, street parking was

everything is excellent. location, staff, clean rooms, breakfast, gym. very nice.

the hotel offers a small gym as well

hotel well located, not far from the old town and city centre. small but equipped gym.

i loved that they had a gym and 24/7 bar

the breakfast and lounge area were beautiful and it even had a very well equipped gym

the coffee lounge/gym were also of a high standard

clean, great location, comfy rooms and a lovely gym

had a pull out bed for the kids but it was really uncomfortable

plenty of restaurants and bars around to have breakfast or dinners

very good breakfast, friendly and helpful staff, clean and comfortable room, quick check in

exceeded my expectations, the food, the gym the lobby, the location, the bedroom, honestly would highly recommend

laundry service, while expensive, was one day service at no extra charge

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

shower, and bathtub were too old room service

the terrace and bistro and bar area

good location nice bar and courtyard staff excellent

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

the pool was lovely as well

pool

pool not available, but present on photos

pool gardens fact that it was very very dog friendly . house location

great attention for kids

hotel a bit tried, unfortuately due to covid no facilities available except room service

very thoughtful stallf, allowed us to do an early check in and a laye checkout

a kettle with tea bags, coffee sachets and plenty of free toiletries, had a safe and laundry service

a little bit outdated and size of the room on the small side when the sofa was opened for the kids to sleep

t there was a conference on) and poor bar area

the gym was good, when i finally found it!

room was lovely, the parking solved a few problems and the breakfast was very good

walk to guggenheim very stylish design - room very comfortable staff are exceptionally helpful breakfast was

the wifi coverage was inadequate in the room

quick room service at dinner time

r hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

the room service staff are great

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

clean, comfortable, good wifi, as would expect from this class of hotel

lots of lovely fresh ingredients for a lovely filling breakfast

only thing that would improve it is if there was a decent coffee making facility post breakfast

breakfast was very good although lots of tapas bars nearby

good breakfast, nice staff, good location near the central bus station

the staff were excellent as was the breakfast

the pool with a view and free wifi added to our comfort

large & clean swiming pool

beautiful, green location with a lovely pool, amazing rooms

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the rooms were very comfortable and the pool and garden is very nice

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

no food or bar facilities, closed down

the bar was lively

bar & restaurant in building, so all convenient

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

as we went during the quiet season we were alone and they made us a lot of food for breakfast regardless which we really appreciated it

ambiance, along with the stunning views, the room was spacious and very comfortable, the breakfast was varied and delicious, a wonderful way to start each day

facilities including the jacuzzi and the dry sauna as well as a small little gym

breakfast was ok, the surrounding was nice if you search clam and nature.

the breakfast was amazing!

kids where very disappointed they couldn't swim

from the receptionists to the kitchen to the bar excellent team work

great selection and kids loved the breakfast doughnuts

great pool and outside bar area

perfect for families; my kids enjoyed the playroom

not to forget, this ibis is located just across the road from a shopping center with kids center in it

friendly staff, breakfast was good and the bed was very comfy.

the bar and good were great both in choices and prices, the food quality was very good

location, clean, staff very friendly and helpful. breakfast great selection.

the breakfast was from a wide variety and delicious

location, bedroom, bar ..free parking

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

very relaxed atmosphere for what is quite a busy bar area

also late check out 12:00 which a big bonus

the staff was great & very nice restaurant/ bar there, too

had room service as we were tired superb food and pleasant

we enjoyed breakfast and coffee on our terrace in the morning, then had dinner in the hotels lovely restaurant

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do

& wifi didn't work

location and bar / restaurant

good wifi

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

wifi was good and easy to access

the location on the river was very good and the wifi worked very well.

good breakfast

there is parking under the hotel and a lift

+ own garage + good breakfast + quiet location

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

room was very good, and the dining room served an enjoyable breakfast

occasionally have bar tender stop by pool and ask guest if they need drink

breakfast at the terrace with sea-view made us feel great in the morning

while we were there the weather was not very warm yet so pool etc

great breakfast , fabulous staff . super clean everywhere

bell staff and bar staff were hit and miss

the breakfast is very good there.

was 12,5€ extra pax and 7) for kids

staff, breakfast and facilities

breakfast was a good quality

breakfast was lovely but as we didn't want the full works we didn't have it everyday as it cost 12

allowed early check in

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

beautiful sea and beach views. great bar downstairs, open until excellent staff.

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

coffee was however available at the bar and on demand

really, could have done with more staff on in the evning to cope with the bar and restaurant

it also offers a fine (but more expensive) a la carte menu and a decent room service menu (-)in room offer of tea, coffee, water etc was poor, and room service expensive. (-)the restaurant should offer room service for evening meals. helpful if travelling with a dog, (+) dog friendly and good room service (-)could not use the restaurant or the bar or get room service (-)done by your pets - never had to do this before an extra 10 for each dog charged offered room service but didn t answer phone underground parking spaces a bit (-)no coffee/snack facilities. room service food was not good. chips not cooked, chicken burnt (-) no room service and no table in restaurant lunch or evening as there was a fiesta on sunday (+)club sandwich via room service was amazing however the chips were fried so much they were impossible to eat the (-)so had to sit in the room with her all afternoon and night as weather wasn't good and had to get room

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

rooms dog friendly and close to ferry port 15 mins drive away - late check out at 12

this has a gym but no pool (which didn't bother us) (-) not the hotel's fault at all, but i would have liked to have made use of the gym and of the communal spaces as lots of lovely areas to sit and take in the views but corona (+) spacious gym with bikes (-)gym i ever saw, broken and squeaky equipment, would call it more of a yoga area than a gym (+)it was okay.. nothing really special about it, we used the gym once it was a nice area

the breakfast contained a very good selection that should suit all tastes

good selection of food for the continental breakfast

breakfast was good

breakfast was very good

breakfast was a small buffet but nice quality food

attention of the housekeeping staff, the check-in was fast and easy, the bar staff was pretty accomodating and polite

eventually discovered a bar that

close to bars, restaurants, and shops

there was a bar where pastries and sandwiches could be bought, but there should be more choice

they did play different kinds of music in the bar and outside in the terrace and a bit too loud.

great location for the port, secure free underground parking, very helpful and kind staff, large and well equipped room, excellent restaurant at an

underground secure and free parking

smell of drains in the early evening right by the entrance, but fortunately it did not invade the bar area or bedrooms

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

wn key for entry) good cafeteria