breakfast was a good quality

breakfast is a little expensive

the room was comfortable and very nice for my kids (they slept in a bunk bed that they loved)

was 12,5€ extra pax and 7) for kids

terrace with views of the beach and sound of waves, breakfast was delicious and staff were super helpful, bandinka organised 2 lovely bikes to explore

allowed early check in

felipe at the bar was friendly and professional

coffee was however available at the bar and on demand

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

“roomy” lovely balcony overlooking the sea excellent shower large beds great cafe bar good selection of continental

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy walk to old harbour for pintxos or to metro in to bilbao, staff hugely professional

breakfast at the terrace with sea-view made us feel great in the morning

the views from the terrace and pool are what make the hotel exceptional

surroundings staff simply brilliant breakfast choice incredible attention to detail staff anticipate your every requirement, car was at

the spa services were exceptional

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

also late check out 12:00 which a big bonus

location, bedroom, bar ..free parking

location is good - near the port, in which restaurants and bars are located

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

& wifi didn't work

the room was also a nice size with a well stocked mini bar and large marble tiled bathroom

had room service as we were tired superb food and pleasant

lively bar/restaurant with good bar menu

is very hard to find something to improve but if i have to do it - breakfast bufet could have better yogurt and cereals selection and better fruit for those who do

a late check out was 5 per hour also

we found the reception, restaurant and bar staff to be equally friendly, courteous and efficient

staff were very helpful, the rooms were big, clean and comfortable and wifi worked well

for late check out only 5 per hour up til 5pm if required

the fact we arrived sunday the restaurant and bar was closed

fabulous location, beautiful room, clean, great bar area and terrace

the location on the river was very good and the wifi worked very well.

good wifi

exceptionally comfy beds, good wifi in room, super friendly staff and great location.

location and bar / restaurant

clean, beautiful and excellent breakfast.

breakfast was very good

breakfast was good

breakfast selection was very good

breakfast was a small buffet but nice quality food

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

the bar was lively

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

very handy for bilbao ferry port. strong wifi. clean budget hotel.

good parking arrangement and really nice staff such as andreas and a younger lady at reception

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

secure parking excellent

wn key for entry) good cafeteria

drinks at the bar were quite expensive.

friendly staff, easy check in, adequate evening meal, good breakfast, quiet, comfortable and only a 10 minute drive to the ferry port

location, clean, staff very friendly and helpful. breakfast great selection.

parking is also excellent (and free) provided you get there earlier enough

the bar and good were great both in choices and prices, the food quality was very good

2 girls on the bar superb personalities

bar and restaurant on site

the swimming pool was in big demand as the temperature was in the 30's

pool, the rooms

perfect for families; my kids enjoyed the playroom

the room and bar facilities.

all good, easy to find and near airport, good for a snack and coffee in the bar before catching plane home too as well as overnight stay on arrival

friendly bar with snack food available

good restaurant & bar food. close to airport

is perfect near the bilbao airport, it has its own parking lot and bar open until midnight

several things: - wifi didn't reach our room and because they were out of space

wifi didn't work, but worse was that there was some sort of alarm that went off fairly regularly

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

waited at the bar for ages for a drink but gave up and went to bed

the only thing i can say is that the pool slide isn't there anymore and was replaced by a shower, maybe update the pool photos

pool not available, but present on photos

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

the pool was lovely as well

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

also, there was the bonus of an ev charger in the hotel car park

+ own garage + good breakfast + quiet location

there is parking under the hotel and a lift

good breakfast

was clean as was the bathroom, bed was comfortable, not a huge choice for the continental breakfast

- breakfast included, but could be better :) - no glasses/cups and kettle in the room

of room service/food options close by

friendly staff, early check in, comfortable room. very close to guggenheim museum.

it was very well located, near the guggenheim museum. the room service was also good.

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

no room service to order some food

the room service menu says kitchen open until 4 pm, but when trying to place an order at 3 pm they tell

great attention for kids

there was no room service menu in the room and no wifi instructions

there was no room service menu in the room and no wifi instructions

it is not posible wifi connection

early check in

they put in twin beds for my kids

pool is rather small - no place to sit while the kids

friendly staff, also towards our kids

room service food was poor and cold

en though pretty much

room service does not serve the full menu 24/7

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

excellent cocktail bar with super sized g&t s just around the corner

good gym and average breakfeast

friendly, efficient staff. comfy, clean room. free bus shuttle from/to airport. breakfast.

great to spend a night close to the airport. great breakfast from 5am.

service to and from the bilbao airport, comfortable rooms, wonderful hot breakfast included, restaurant next door for lunch and dinner

extra bonus that breakfast was available already from 5 am

very uncomfortable with little kids

location for the airport with a great shuttle service

the shuttle picked me up at the airport within 10 minutes of calling

i also liked the free shuttle service

location close to airport with a free shuttle.

hotel provides shuttle and on a call ; they were prompt enough to send it across

a notable feature, not often found in many hotels, was the fully equipped gym with professional fitness equipment

the breakfast was really good too

couldn’t fault it, breakfast had a great selection, very fresh

posh & executive feel that was really nice for the kids to also experience

clean, great location, comfy rooms and a lovely gym

we enjoyed the gym and the pool

wifi wasn t great - especially when working and trying to do zoom call etc

there are ev charging points for a little extra payment

on one occasion we had room service, we didn t have to wait too long and it was delicious

about the size of 2 double beds, when there s kids in the pool it s not at all relaxing

a bigger gym

fantastic location and views friendly staff beautiful room and the spa was great

i tried to order their 24 hr room service

room exceptional .breakfast good .location good

excellent breakfast. excellent staff members.

fast room service, every request is done in a few minutes

excellent room cleaning and room service staff

we loved the roof top bar with its fabulous view of the museum

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh produce

loved that the hotel is across the street from the guggenheim! loved the room service!

room service food was quite average

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

a slightly late check out was accommodated and luggage stored until my departure time

the room service didn't work, even going through reception

went to restaurant and nobody came to serve me, then i tried call room service to order food and again no answer maximum 36 degrees in shower, was cold for

would have appreciated a few minor additions in the kitchen such as a kitchen knife, chopping board and wine glasses but this was the only negative

well equipped kitchen and

very kind to ring and say room was ready for early check in

the kitchen was quite well stocked with dishes/plates etc

the kitchen is really just a corner. not setup for any real cooking.

nice room amenities such as mini bar, toiletries, and super fast wifi

corner below my room 106 seems to be a meeting place at night for kids and later in the evening for noisy adults

proper wifi and air conditioning were great

an excellent stay with young kids - highly recommended

we needed to do out laundry and there was a laundrette conveniently located very close by, and the location of the

lovely bar terrace where we sat later and had sundowners

along the waterfront, directly beside the guggenheim and a 5 minute walk from the restaurants, bars, shops, etc

haven’t try the breakfast, coz we usually do not enjoy buffet, but we have had an apero at the bar and food was good

bar could have stayed open longer

the bar and the terrace has a nice view on the nervion river

nice coffee lounge and bar and very good restaurant, reasonably priced

spacy room, quick wifi, breakfast varied, reception staff knowledgeable

the gym could have more diverse equipment, though it's not a big deal.

wifi average.

gym equipment was very old

breakfast was very good although lots of tapas bars nearby

only thing that would improve it is if there was a decent coffee making facility post breakfast

good breakfast, nice staff, good location near the central bus station

the breakfast not included.

continental breakfast was good with lots of choice

gym was ok, but could be better equipped

gym was well equipped, albeit a bit small for the size of the hotel

the kids said the staff were really friendly to them, there were free soft drinks available in the

were upgraded to a deluxe room with free access to the sky bar, free soft drinks and free laundry

were so accommodating, storing our baggage for us while we attended an event and also allowing us early check in

junior suite perfect for a family (two kids)

the hotel has an ok gym and a nice mixed sauna, but there is no locker room to change clothes for those using the sauna

hotel was very good and the service of their staff ( oksana at the front desk and ruben at the bar ) made our stay very pleasant

the bar shut at 10.30 pm and we would have liked to stay later

good gym

gym is good

the location was excellent and the breakfast had a great variety of offerings

there were no information leaflets in our room, and we had to ask about everything, including room service menu, spa facilities, location, and menu for evening dining

wifi connection was strong and reliable

to open the room got deactivated and did not work for the gym room

room service food

mini bar price list was missing

good wifi

the gym is not located at the property. this should be advised in the property description.

the breakfast buffet was delicious, with a wide variety of options to suit all tastes

niggle was lack of 24hr room service

we forgot to buy breakfast but the staff told us we could buy a croissant and coffee at the bar rather than paying for the 18 euro buffet

breakfast, lovely courtyard with some green plants, food available at the bar at all

bar was well stocked with friendly staff

the terrace and bistro and bar area

the wifi was very slow

neither wi-fi, not cellular network worked at the gym

clean hotel with spa and gym, perfect location, delicious breakfast

gym was functional but a little sparse on machines

room was very comfortable, breakfast was fabulous, parking in the hotel garage was convenient and reasonably priced

the bar area was a nice place to enjoy a nightcap after a day of discovery

gym was

bar area lovely and service excellent

location ,gym

ere they provide towels, water, and even apples), staff was nice

very nice and helpful, good breakfast, bonus was a nice bar area to relax and have a drink

whole experience from early check in, car parking which was essential and sub-basement

very nice staff, comfortable beds, very clean and modern . bar open 24h

there is staff 24/7 and a bar with snacks

the lack of bar service.

really nice, good breakfast, good staff, early check in and late check out, good location

local buildings, no light coming in, and a constant , regular water valve topping up all the time gym was very

location, very clean, confort, fast room service

no white wine in the mini bar & only possible to buy a full bottle in the reception :/

size room, bed, room service

was large and comfortable with one super king size bed plus two fold-out single beds for the kids

nice bed. perfekt wifi.

spacious room. great breakfast. great wifi.

room service wasn t great but that s a minor issue

were having a drink in the hotel bar, the bar closed with no notice , as we were residents and it would have been nice to stay a bit

basic hotel, micro rooms & beds, zero room service, not even breakfast in the room, 4 stars must be a joke

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

wifi is blocking certain network services without giving you upfront or during usage a warning

i had to work for a while and the wifi was good

wifi was a bit sporadic

ate in the bar rather than having to eat in the room with

also breakfast was plentisome, fresh and very good selection of products

with small kids it would have been reassuring to know in advance

breakfast was great

bar at reception open nonstop

originally we planned to use the pool and gym, however, the pool was very small and as the gym was in the basement with no natural light it

we however ordered room service which took close to an hour for fries

free wifi not enough for work. teams meetings breaking up

restaurant & room service & bar on the rooftop

the room was spacious, quiet, and impeccably clean, with a big, super comfy bed that made for a great night's

90 to park car 16hrs no bar or coffee very basic breakfast

very close to the centre (25min walk) but the location was still in a nice neighbourhood with a bar closeby

was very noisey a there is a bar across the road which people partied at until 3am

above the bar it was a little noisy but not too late

nice a pleasant hotel. staff were friendly. nice cheap bar opposite.

no cooking facilities, fridge did not work. said mini bar but there wasn’t one.

nothing else, no bar or food facility

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

noise at night from the bar near by

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

the old town is right across the street check in time is 12pm no early check in

love the gym

the gym is fantastic

did not have time to try gym but it seemed nice

the coffee lounge/gym were also of a high standard

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

and staff very kind providing ice repeatedly for friends injured wrist, giving a complimentary late check out after we were up all night at the hospital

location. room service was very good

gym is essential to me and it's quite good, even provide water and snacks

an early check in for us which was nice, easy check in and out, location is excellent,

hotel was in an excellent location close to everything and great for traveling with kids

great breakfast and really friendly staff

staff very friendly and kind. lovely gifts in the room for our kids.

sco viejo), spacious and comfortable room, delicious breakfast with wide range of selection

also there was a little play area in the breakfast room for kids

great location in the old town. great sized rooms and breakfast was fantastic

feels a little expensive for size of room and lack of amenities like gym, etc

gym was sufficient for a light workout

limited room service, no concierge, one very hostile bartender, and a night time desk person not helpful

is no room service for breakfast and the options offered in the evening are very scarce

the restaurant and bar were great, service and food outstanding

the hotel is not far from the plaza nueva where we had a great meal in a bar on our first night

rooms were spacious and clean, staff very friendly and the all day bar restaurant on the ground floor added a final touch to our stay

restaurant bar staff were extremely rude, ignored us and kept serving spanish customers before us even though

the bar is also great

the addition of the bar next door for a lovely breakfast was also fabulous

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

pool was very shallow so not for swimming in

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

hotel, great location, lovely room, amazing roof top bar and pool

great gym and spa facilities and fantastic breakfast

very helpful staff, busy bar attached. great value for money

only possible complaint food not served either in bar or restaurant till 8.30pm.

there is a bar and restaurant in the hotel, and the food was great

bar and restaurant serving good range of food and

no frills option, very clean and friendly good bar and restaurant attached quiet at

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

the boutique hotel feels really new and clean, with a breakfast great, and overall a lovely feel

breakfast delicious

breakfast was excellent, the rooms very good quality, liked the balcony, and the overall feel was

in the heart of the old town with great bars very clean and comfortable breakfast freshly made great bar

they offered a wide selection of cold and hot dishes for breakfast both as a buffet and a la carte

i would prefer to have the view of nature instead if golf course.

all were fresh and delicious there is an indoor swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for

plus the pool was amazing for the kids specially in a rainy day

was a very comfortable golf hotel with ample parking which was outside and easily accessible

swimming pool and usual amenities the surrounding gardens/ landscape are very nice there is golf terrain for those who play golf the superior room was spacious and clean the bed was huge and

no breakfast buffet restaurant, only a spanish style bar

excellent. just loud music from bar opposite.

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful reception and bar staff free airport transit

helpful receptionists and bar staff

gym was additional cost, didn't like that

the outdoor swimming pool is a real bonus

location, really helpful staff, great bar and facilities, super safe parking.

the pool outdoors was clean

the indoor pool is in the health complex next door, is 20 euros per person, and kids

friendly people. nice comfy room. parking space.

he didn't greet me, didn't offer the breakfast, didn't give me the wifi password till i came down and asked

the bar had a good selection of tortillas and pintos- for both lunch and breakfast

there is a nice free parking

parking is easy, check in was smooth

interconnecting single rooms with own en-suite and shared kitchen (not used) washing and drying machines available

room was exceptionally clean and comfortable, blind on windows and fully equipped kitchen in room

it contained kitchen, separate shower

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

hot drinks machine wasn’t working during my stay, and several pieces of equipment in the gym, including the bikes and treadmill, were not functioning properly

zen approach went a little too far only one chair in bedroom withno table to eat at for room service meals which were preferable to eating in the very plain dining

details for the dog and kids.

staff- very professional and polite, very clean room, good quality wifi, very handy and close to the center, large and secure parking

room service was excellent, good food and the woman who delivered to our room was very friendly

fab facilities ( gym ) great location, quiet perfect for good sleep, friendly staff and first time i experienced the (+)amazing breakfast, great gym (-)they gym was amazing but the open lobby was comfortable (+)gym is something out of this world for a hotel (-)they didn't have combs and in my room there weren't amenities the gym was closed at 9 am. (+)small gym. bus connection to the centre. delicious and versatile breakfast buffet. (+) the gym is spacious with modern (+)best gym in hotel i ever been before (-)couldn't work out if there were any facilities like gym but not really an issue (-)no water in the gym

kitchen equipped with all the basics, and all were usable

the kitchen in the room

come back and will stay at bastian to explore the area (perhaps better in the summer to enjoy the pool

stylish and minimalist decor with a lovely pool in the middle of nature with amazing staff

breakfast was delicious

free parking, nice and confortable room, nice and quite area, well designed landscape, full bath

parking could be a challenge depending on the number of hotel guests, and guests at the restaurant

excellent wifi

location, tranquil setting, with ample free parking

good parking if you are driving

early check in; nice bathroom

beautiful, green location with a lovely pool, amazing rooms

the pool with a view and free wifi added to our comfort

large & clean swiming pool

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the rooms were very comfortable and the pool and garden is very nice

parking was free and convenient

free wi-fi and free parking

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

lots of parking, great hill views, good size good, easy access to motorway.

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

wifi speed in our end-of-the-hallway room.

ordered room service and staff only too pleased to help

in both cases, a large room with all facilities of this class of hotel, clean, comfy, good wifi

wifi in room was poor

wifi was not working in our room but available in the lobby.

modern, immaculately clean, basement parking, breakfast available - and excellent staff

had breakfast for 5 euros each that was good too

breakfast very good and plentiful. excellent shower and effective aircon

breakfast was basic but good

breakfast was buffet style with various options, and for the price we paid for the night was