the bar was lively

no food or bar facilities, closed down

bar & restaurant in building, so all convenient

is too late to offer weary travelers an evening meal, the bar was helpful and organised a sandwich for the diabetic needs of one of us

friendliness of the staff; at the reception , the breakfast room , the bar and at the restaurant

great location, friendly staff, nice meal in the bar and a very comfortable bed

fabulous location, beautiful room, clean, great bar area and terrace

high-speed wifi very nice personnell complimentary coffee machine in the

secure parking. room had a balcony. good wifi signal. close to ferry port.

good wifi

breakfast was good plenty of variety and fresh.

rooms, good shower, good breakfast with late check out

drinks at the bar were quite expensive.

it also has a good bar and food service

breakfast great, dog friendly hotel

the fact we arrived sunday the restaurant and bar was closed

i have never had bad coffee in a bar or restaurant in spain so it should be

the hotel also had it's own restaurant and bar so you can rest if you don't feel like exploring

a late check out was 5 per hour also

really, could have done with more staff on in the evning to cope with the bar and restaurant

the pool area was lovely with comfy area for dining outdoors

swimming pool as a bonus

only slight negative was lack of shade around the pool.

great pool and outside bar area

kids where very disappointed they couldn't swim

restaurant food was incredible as was breakfast

we enjoyed breakfast and coffee on our terrace in the morning, then had dinner in the hotels lovely restaurant

t pricey by spanish standards) meals in the cafeteria

nice bar area and pretty good

breakfast was really good value for money

breakfast was good

clean, excellent breakfast

breakfast was very good

the breakfast contained a very good selection that should suit all tastes

good parking facilities good continental breakfast included in the price

style-on the whole friendly staff-bar prices,especially bar meals, fantastic quality at very good prices

the snack bar was busy with local people having lunch when we arrived and we enjoyed some delicious

location, bedroom, bar ..free parking

location is good - near the port, in which restaurants and bars are located

also late check out 12:00 which a big bonus

underground parking was a bonus and it's free

good wifi signal

smart tv couldn t connect to wifi so you can t see netflix or any of the other platforms

very friendly staff. good bar and restaurant. rooms spotless and very quiet.

underground secure and free parking

hotel, very grand yet modern, huge room, comfortable bed, nice view over bay from terrace and pool area, easy walk to old harbour for pintxos or to metro in to bilbao, staff hugely professional

staff were excellent, the hotel is high quality, the pool just right for a city hotel, good location for the city centre and

breakfast at the terrace with sea-view made us feel great in the morning

is was quickly rectified by

there was a charge for spa usage incorrectly applied to our room

breakfast is a little expensive

breakfast was a good quality

was 12,5€ extra pax and 7) for kids

excellent choice at breakfast

staff, loved the deco and the room, bed very comfy, bathroom beautiful with massage shower, breakfast good with lots of

great atmosphere in the bar and restaurant

coffee was however available at the bar and on demand

small hotel 22 great rooms great staff and a choice of 3-4 great restaurants ‘ good friendly bar ‘ great location ‘ plenty going on round the port area 250 mtrs down the

the tapas bar downstairs, solaro, has heavy 50s rock music playing constantly, round and round on the disc

beautiful sea and beach views. great bar downstairs, open until excellent staff.

excellent breakfast and good wifi

breakfast substantial

parking

the staff were very helpful and the breakfast was good

very friendly and good price. garage parking for motorbikes.

when we reached the hotel we asked for cutlery from the bar counter unfortunately, it was not properly cleaned or polished

several things: - wifi didn't reach our room and because they were out of space

lobby area and bar huge room nice bed and clean linen bus stop right outside train 15 minutes

waited at the bar for ages for a drink but gave up and went to bed

clean and comfortable, regular bus and train service into bilbao, wifi and free parking and great value for

cafeteria and hotel bar closes early

temperature a little too high and a soap bar would be great in the bathroom

good restaurant & bar food. close to airport

breakfast guests were provided with coffee/tea by the bar staff but, as a result there were no full-time staff in the dining area to re-stock the buffet

friendly bar with snack food available

also, there was the bonus of an ev charger in the hotel car park

of room service/food options close by

only the man that arrived was better and people friendly and gave my husband all the details for laundry of his shirts which came back next afternoon to the room

it was very well located, near the guggenheim museum. the room service was also good.

he helped me find a place to do my laundry and gave me suggestions on where to eat and where to shop for some specific items i was

no room service to order some food

wifi could be better

breakfast super! wifi too difficult to use.

great attention for kids

this was disappointing along with the fact that the room service did not include having the cups and glasses cleaned except of a weekend, which i am

theyve thought of everything from a fantastic kiddies' corner on low tables so the kids can help themselves to a bloody mary station for adults

imming pool)

wifi in the room is abominable

good wifi, clean room and helpful staff, location just off the main street ok

ac, wifi and black out blinds all worked perfectly

the bar downstairs is lovely

clean rooms, friendly staff, coffee machine in the room, separate toilet, access to gym

good tv, good mini bar and excellent service

wifi was very poor and if you wanted better you had to pay

room service does not serve the full menu 24/7

dog not allowed in the bar which was empty!! shame

spacious room and well equipped gym

good location and a very clean hotel with a great breakfast.

beds, cleaning services were spot on, access to the gym - covid safety measures in place

our kids loved the breakfast

plenty of restaurants and bars around to have breakfast or dinners

when trying to order a room service - needed to go down to reception desk and order it), ordered food itself wasn t good

clean and spacious rooms with all necessary amenities, comfy beds, good wifi

r hotel standards) tv screen, very fast wifi, nice view over the stadium and cityscape

quick room service at dinner time

good, clean facilities with room service

lovely bar area

bar ran out of crisps

the spa and massage treatments were excellent and the welcome drink was a nice touch

location, the comfort of the room

we enjoyed the gym and the pool

cute spa set up and good looking gym even though i didn't use it

excellent location and fantastic breakfast

spa was ok but the hammam not hot enough

strong wifi

very good room service and a comfortable room

continental breakfast was good with lots of choice

good breakfast. too dark in room suggest white paint

good breakfast, nice staff, good location near the central bus station

the breakfast was delicious at a reasonable price of 8€

lots of lovely fresh ingredients for a lovely filling breakfast

ile there was a sign to order more via room service, if feels like an effort to phone down for such small items)

rooftop bar staff seemed keen to finish at 11:30pm rather than 12. switched lights off, etc.

tite and perfect) and ate at olio, the restaurant

location, fantastic facilities including gym and spa, superb breakfast on the terrace with beautiful fresh produce

to rooftop denied second night no ice in room breakfast not included in big prices no sun loungers available for our

items in the kitchen were missing like tea towel, insufficient (2) dishwashing tablets given we stayed for 6

the kitchen was quite well stocked with dishes/plates etc

hosts help me with my request of early check in.

appeared to be a very new appartment there were still a few essential things missing from the kitchen, but have already mentioned to the hosts

full kitchen with sink, microwave, kettle, fridge, dishwasher

an excellent stay with young kids - highly recommended

room service is available in case you need it

ntral

proper wifi and air conditioning were great

big bed, big tv, optimal wifi

nice clean hotel with free usage of a really good gym down the road.

room service food

tea / coffee in room insufficient wifi poor

walk to guggenheim very stylish design - room very comfortable staff are exceptionally helpful breakfast was

the gym was good, when i finally found it!

location limited parking with max length as car goes in lift two ev charging points unfortunately you have to leave by 2pm so need to find another parking place for

the bar and the terrace has a nice view on the nervion river

lovely bar terrace where we sat later and had sundowners

lobby bar, adjoining rooms, minibar full restaurant available, exvellent housekeeping staff and laundry

service, room, breakfast, restaurant and bar and location

the terrace bar on the 13th floor is fabulous and serves lovely cocktails and food

no pool which was a slight let down. gym was standard.

brilliant room and free laundry service. excellent gym. fantastic stay!

kids had a normal size room, beds were comfortable and room was clean

many little presents for parents and kids

if two people want to have room service, they cannot sit together

the location was excellent and the breakfast had a great variety of offerings

the breakfast was fantastic.

great gym great staff beautiful hotel awesome location exceeded all expectations for sure.

the price of room service was reasonable, and the cake

good location nice bar and courtyard staff excellent

a 4-star i expect the receptionists to understand english at least for for simle requests like room service

tasty meals at lounge bar in the hall, reasonable

the room was too hot and when we opened window got noise from the terrace bar below

very late check in and easy to organise a late check out (2pm) (+) option for late check out ( 25 extra)

breakfast and room service really good

bar wasn t open during our stay so you couldn t get a drink before retiring to your room or

the various restaurants the location the room service

the quality of the furniture, mini bar, was a little bit below average. the gym was poor.

gym equipment was very old

no residents bar once it is closed

location of the hotel, closeness to guggenheim museum, the river, kids playground, funicular and train

good gym

they even allowed me access to their gym shower off-hours because i flew

the gym was not available during our stay

breakfast was absolutely fantastic, really delicious.

the view was not great. the gym is pretty poor.

access to spa facility was additional cost on top of pay for stay - bit

room was very big and exceptional for traveling with kids

great for families and kids, close to tram for connection to metro so getting around was a breeze

24hr reception and bar area an big advantage

whole hotel was very dog friendly- staff were excellent and the breakfast and bar area were very well

ate in the bar rather than having to eat in the room with

amazing buffet breakfast with everything you could want

bar at reception open nonstop

great location with good value for money lovely bar staff

facilities smell like new. strong wifi signal. location! hotel security.

there was no room service for food etc in the advertised time as the cook was sick

great area to sit outside and sunlit gym

booked that morning, specifically requesting ev charging & a room for our pet dogs via booking

90 to park car 16hrs no bar or coffee very basic breakfast

bar across the road was very friendly and breakfast was good there

very close to the centre (25min walk) but the location was still in a nice neighbourhood with a bar closeby

above the bar it was a little noisy but not too late

nice a pleasant hotel. staff were friendly. nice cheap bar opposite.

thought that the rooms were supposed to have air conditioning and i thought there was going to be room service

bright and clean room and bathroom with very fast wifi

also good wifi

the day, so i was pleased to know the hotel had a working space with refill coffee and strong wifi

i had to work for a while and the wifi was good

room service was flexible as we stayed in the room until 1 pm and they still did an excellent job

location, the staff, the room, the breakfast and the general ambience of the hotel were all excellent

lobby bar was comfortable. service was excellent. breakfast was great.

however, room service had a nice selection and the delivery was timely

location and the breakfast was wonderful

not sure if there is a bar below but one of the nights it was quite loud, the noise ended around 22:00 though

opening the window meant that the noise from the neighborhood bar was loud, and i could not sleep well at all

nothing else, no bar or food facility

hot and stuffy, and very loud since it's on a busy street where people are outside at a nearby bar being very loud all night long

noise at night from the bar near by

not far from city center. has a gym.

early check in helpful as we arrived on early boat at santander

steam room / sauna was out of order, the gym equipment are ancient

really nice, good breakfast, good staff, early check in and late check out, good location

helpful professional but lacking personality checked in no talk about facilities breakfast,bar gym etc i didn't find it great value for money towel in bathroom frayed

are booking this hotel keep in mimd the restaurant does not open for dinner and you have to order room service with limited options

breakfast was solid with nice choices, and the rooftop setting was a great touch

amazing breakfast, bar and of course staff

the gym was small but adequate for a short trip

pay for the pool

were really sweet - there was a small package of sweets for christmas and the free chocolate bar was so cute and yum

did not have time to try gym but it seemed nice

love the gym

everything is spotlessly clean; the staff are all lovely (and kindly spoke english); the 24 hour bar / cafe is great

bed room ac the shower breakfast was amazing. the fact that it had a gym

there is staff 24/7 and a bar with snacks

small bar and lounge area

the lack of bar service.

there was no wine in the bar the first night, but then they

very nice staff, comfortable beds, very clean and modern . bar open 24h

the old town is right across the street check in time is 12pm no early check in

gym & leisure facilities

staff, from the front desk, to the restaurant, bar, and room service were exceptional

could be softer bar should stay open later for hotel residents and room service should be available until

good restaurant, more than adequate gym, friendly staff

though basic) in the basement is nice esp after having the delicious meals

fantastic location, comfortable beds, great staff and a lovely breakfast.

staff very friendly and kind. lovely gifts in the room for our kids.

great helpful staff, good breakfast

breakfast was superb, a selection of spanish cuisine and british foods presented as a buffet

very good breakfast

helpful and the location is very accessible to tourist areas, churches, restaurants, and public laundry and transportation

room service and when i ask for a drink to make a toast for new year's eve it has not been possible

hotel bar was very nice, good drinks and food

the gym wasn't in action whilst we were there

gym was closed - that should be made clear on the hotel site on booking.com

lovely jacuzzi, steam room and sauna and you get a massage, also a roof top pool with a bar which was the perfect place to see the fireworks for the festival

skybar & pool a fabulous place to sit after a day of touring about

the hotel is fabulous which includes a lovely outdoor swimming pool, spa facilities and fitness center

great gym and spa facilities and fantastic breakfast

one minus - the small bedrooms are not made for two adults

great location. fabulous friendly staff. great bar & restaurant next door.

spotlessly clean rooms, the elegant decor, the lounge area, the bar and restaurant

the bar is also great

hotel bar is lovely, and used by locals too

the tapas in the bar next to the hotel are amazing (the hotel and the bar are internally

we are a large family with 2 kids and 2 dogs but still it was quite comfortable for us

nice room and stay with kids had a beautiful view over the city

i don´t recommend it for families with small kids, because the breakfast is not available at hotel

the pool was nice for cooling off but sometimes due to the size difficult to get in when other guests

the pool was lovely as well

nice place in the middle of nature, they provide all sorts of facilities (barbecue, pool, huge common terrace, another huge covered terrace, a lot of other places with couches and tv

pool not available, but present on photos

quiet relaxed atmosphere, pool. suroundings, location for trips to bilbao and coastline.

somehow, even the breakfast is first rate

❓bar did not serve a glass of cava

my expectations for breakfast were a bit low given the size of the hotel and am happy to say i was so very wrong

there is a comfy bar for hanging out and the breakfasts are cooked to order, with the freshest oj you’ll ever

the rooftop pool area needs a bar close by to serve drinks.

great location, close to the airport with free shuttle service.

stay before catching an early flight: clean and comfortable room with necessary facilities, good breakfast and short distance to the airport

early morning shuttle to the airport was quick and efficient

restaurant next door that catered well for kids and good breakfasts for takeaway the next morning before early flight

great to spend a night close to the airport. great breakfast from 5am.

beautiful, well priced and location. free shuttle from and to the airport. staff was fantastic

location for the airport with a great shuttle service

note that there is no mini bar with fridge in the rooms (we wanted to put cheese into it)

they have very nice shuttle service

i arrived at dinner time and took the option to order in food from a local bar which was simple but excellent - made my evening

gym and spa are excellent

the kids enjoyed the snooker table

gym not a part of the hotel but massive with excellent spa area

had room service on the last night - the burger was great and the wine good

location is not convenient as uphill from most places, the breakfast was available in the room service menu with both continental and english breakfast, but i was told that service started

also, i found the wifi to be very slow and almost unusable at points so i am happy that i wasn't working during my

the wifi wasn t very reliable.

the lobby is really cool and the bar served very nice dishes

parking and wifi availability and also the location. plus staff friendliness.

interney wifi. .a little erratic.

hot drinks machine wasn’t working during my stay, and several pieces of equipment in the gym, including the bikes and treadmill, were not functioning properly

very clean. comfortable. small kitchen

gym that the place offers is far from ideal, maybe for someone that has never lifted could work,

lots of amenities. free gym, common areas, kitchen. very good location, close to metro and shop.

facilities like laundry room and gym

excellent. just loud music from bar opposite.

no breakfast buffet restaurant, only a spanish style bar

location much nicer than expected. the lady in the bar made great coffee and was extremely nice.

helpful receptionists and bar staff

helpful reception and bar staff free airport transit

thout password) worked though i had to go back down and ask about it

wifi worked properly

friendly people. nice comfy room. parking space.

lady in reception and running the bar in the evening was excellent

clean, free parking and less than 10 minutes to the airport

tooo many kids and very loud at the bar

i would prefer to have the view of nature instead if golf course.

very nice hotel, beautiful decoration, relaxing environnement, good food, nice swimming pool.

small golf course and driving range

also loved the pool and fitness are, nothing beats a good swim before breakfast

early check in; nice bathroom

the lively restraunt and bar was a warm and entertaining place to sit

convivial bar and restaurant

good parking if you are driving

good wifi

staff are great, facilities are great. breakfast and bar facilities are great too.

only possible complaint food not served either in bar or restaurant till 8.30pm.

great atmosphere in the bar and a choice of breakfast goodies

there is a bar and restaurant in the hotel, and the food was great

very helpful staff, busy bar attached. great value for money

the staff in the bar were so kind and helpful

staff fantastic! wifi fast, parking available, comfortable bed. big rooms. jogging paths nearby

the breakfast as other people have mentioned was definitely a highlight, so delicious and so many

very nice, cosy, modern and spacious apartment with all you need, quiet and lovely pool area, very delicious breakfast, very friendly staff, lovely location between the

the accommodation is excellent and the breakfast was very good

breakfast was lovely, with delicious local products and eggs, omelette and pancakes to order

the kitchen in the room

with a purpose - to spend two days in bilbao - whereupon we needed to park a full car and trailer safely

parking was free and convenient

free wi-fi and free parking

lots of parking, great hill views, good size good, easy access to motorway.

nice house with a kitchen nearby the pool dedicated for guests where you can store & cook your dinner

the pool with a view and free wifi added to our comfort

the rooms were very comfortable and the pool and garden is very nice

beautiful, green location with a lovely pool, amazing rooms

large & clean swiming pool

breakfast was good and the freshly squeezed orange juice was

had breakfast for 5 euros each that was good too

breakfast was buffet style with various options, and for the price we paid for the night was

breakfast was basic but good

our dog was allowed in the breakfast area, not always the case

the staff were super friendly and helpful

mini bar not replenished.

wifi speed in our end-of-the-hallway room.

proximity to beach. clean and spacious room. access to room service.

would be nice if they had a lounge/bar area with more subdued lighting