would have stayed longer but there was no laundry facility

would also appreciate on-site laundry facility.

relaxing. pool and jacuzzi was great.

night before i called about an early check in

parking was convenient

didn t like that the property did not have a laundry i also did not like that you needed to give 24 hour notice

the pool is a bit small and our room only had 2 towels for a room that sleeps 4

had a fantastic breakfast

property did not have a laundry i also did not like that you needed to give 24 hour notice for room service

breakfast was very good. several choices

laundry room smelled like sewage, especially if someone was using the washer

keep fresh coffee no bar they don't comp you breakfast been getting rooms since january and now it's almost

the pool was close

no free breakfast

the breakfast was was not free

the staff was great breakfast very good

great family atmosphere, staff was helpful, and the pool was great for the kids and adults.

really nice pool

the breakfast was adequate

staff was amazing - the food far exceeded our expectations for breakfast

the free laundry facility was extremely helpful

feel like as a hotel that is bringing in revenue, you should be able to afford scrapping stained laundry and

complimentary coffee and laundry was free

also, the laundry machines poorly maintained

thing is there is no breakfast, instead they have free laundry

possibly the most uncomfortable pillows i have every used, reminded me of a bag of laundry

pool and jacuzzi on site laundry loved the beautiful furniture and pristine decorating

the pool

they said they were pet- friendly, but there was no place to walk the dogs in the snow, and poop was everywhere

to much for small pet we had a poodle

i improvised and turned a laundry basket upside down to use as a table

there is a computer to use and laundry room

provided nothing except two towels and laundry detergent, not even plastic ware

very impressed that it had a place to do laundry

i use the laundry basket upside down as a side table

laundry facilities, washers take long

easy checking, space for parking & friendly staff.

parking lot was full of potholes

for late check out and was told they couldn’t say yes because gm wasn’t there - it was

breakfast was limited and the hallways had an odor.

good breakfast and free laundry

the laundry facilities leave much to be desired

the couch had pet hair all over. other than that, it was fine.

the breakfast was exceptional; the pool was great, as was the patio with basketball hoops, etc

a full kitchen and spacious room

breakfast was fabulous

i'd put cheese on the eggs for breakfast.

quiet area, big size of room, plenty of parking spots

my kids loved it

parking is good

the wifi connection was decent

enjoy breakfast

the parking lot was a quarter full of non-running cars, somehow they managed to be in the spots closest

trucks running their motor all night in parking lot and secuirty compromised with one exterior door propped open

very comfortable & clean. the fitness room was also clean. staff was pleasant & helpful.

the pool chlorine was too strong had my eyes burning

the pool was not clean.

the room was very nice. loved having separate bedrooms a kitchen and living room!

there was more parking at the front of the entrance, had to park in back one night and it was dark and had to

breakfast was really good

elevator from parking lot was not working.

wished they would have explained about spa services. zero information given.

in the bar area, the food choices are disappointing.

the suite was beyond plush!!! the gym and spa were beyond great!

the spa was very expensive and didn't include a hot tub and steam shower in the ladies locker room

staff offered to give me quarters at the front desk for my laundry

pool available, room service did not change or clean both my rooms, the ice machine on the first floor was broken

the fitness room, although small, is also a plus

where very clean all good things to say took my daughter here for her birthday nice game room for kids about 6

unfortunately the parking lot was not cleaned very well, there were only 2 handicapped parking spots & they

had a perfect time the pool was great and also the room was clean, the buffet breakfast was at a reasonable

indoor pool for the kuds

free parking, internet and ample gathering space were very convenient for our large family staying there

the kids love the pool area, too

we both used the facilities of the gym and pool in the morning which were convenient although the pool is

breakfast, laundry service, pool, extra space

it was a convenient location for our this trip and has a small gym

breakfast was fine

i return to naperville, i would definitely stay here again, but next time i d love to try the pool and consider

kids loved the pool

service and dinning room breakfast were both terrific

nice continental breakfast

quiet european flair in with an excellent breakfast

breakfast was exceptional

breakfast was limited due to covid restrictions

the xontinental breakfast was amazing- by far the biggest ive seen at a hotel

the size of the rooms. the breakfast was awesome!

great staff. nice breakfast

not pet friendly, needs updating.

parking was easy and hotel was quiet

we asked for a quiet room and was next to the exit door to the elevator, restaurant and laundry

seriously a drink at the bar would have gone a long way as a courtesy, but truly no one responded at all

and more then 75% didn't have a hanging tag, elevators and halls smelled, wasn't told about no room service we

room was pretty small and no room service

hotel itself is very nice, has a nice bar and the comfort of our room was excellent

pool and hot tub very clean

kitchen

only thing i think could use help is making the windows in the health room not visible from the pool

location and having a kitchen

fast, easy check-in. extremely clean rooms. breakfast was awesome.

a reasonable cleaning policy, the amenities include a basic but working and inexpensive guest laundry and a safe

staff, the free laundry for guests, the room, the location

having guest laundry and a snack bar was convenient

amazing rooms and nice gym

quiet, decent breakfast

i loved that i could do my laundry too

breakfast and the girls in the breakfast area the nicest

not enough towels in the pool area and not enough breakfast options.

not enough towels in the pool area and not enough breakfast options.

the room was perfect with the kitchen

breakfast was great since we had items we could also take and go

pool way too small & hot tub wasn't working.

the staff for the kitchen was just arriving when i was leaving

pool is under renovation, and apparently has been for a long time

location, pool hot tub, and exercise room. bed was comfortable too.

it was very useful to have the laundry facilities

location staff modern clean good lighting pretty landscaping laundry breakfast conference room

desk didn't have quarters for using the guest laundry machines

i could not walk to a restaurant and called in room service.

the swimming pool was closed

laundry service was free so that was very nice

but if they knew to let guess go into the elevator first and not to ride together with the hug laundry basket

- big rooms and beds - accessible swimming pool - good breakfast - useful laundry service

breakfast was included, and free laundry on site

parking lot was full when i got there and i had to park in a side lot

enough towels in the room, when i went to get more, they said they were all in the laundry and gave me tiny pool

where i was able to print my documents at no cost, hot breakfast with some variety, coin-operated laundry

the kids liked the pool

occasionally kids running in the halls

parking

s feels clean and it s big size room even with queen size bed comfortable and it has a small kitchen which

i was particularly impressed with the wonderful breakfast.

table for breakfast past 8:30, most of breakfast items were also gone by 8:30, poor management in kitchen area

our daughters loved swimming in the pool and splashing around

parking was a bit of a challenge with a huge wedding at this location nothing that would keep us

there is 24-hour gym and a nice indoor swimming pool that you can enjoy your stay

pool area clean and fun for

our sofa bed was very nice uncomfortable. kids had to sleep on our bed

pool area and courtyard, ideal for families

love the bar food, good value for the money

in room above the laundry room and air conditioning couldn't keep up with the heat from the laundry

i guess you have to bring your own clothes washing detergent if you're going to use their laundry facility

walking through laundry room to go up the stairs.

we arrived around 10pm the first night so when they called the next day to ask if we wanted room service, we

we expected they would have a pool, but they didn't. sad kids.

next to the elevators and i could everyone using the elevators and it was until midnight that my kids were able

how about a second bar of soap for the shower

room service. great food!

i liked the pool area and the cleanisness of the hotel.

great place. nice bar and restaurant to be at if you have some time to kill while on the road.

i was disappointed with the laundry facilities. the washing machine and dryer were old .

ac worked really well, they had a little store and laundry microwave fridge, quiet, nice area, and the hallway

spotty wifi

pet hair was found still in my room although i did not have a pet

very clean, nice pool. great breakfast.

parking was restricted due to the construction

staff was friendly and accommodated our late check out

small pool area

i did nt have enough time to swim ,however, the pool looked very inviting

we enjoyed the pool and the free breakfast.

when allowing customers to book for some big school event they should find a way to keep the kids away from

parking was horrible

for a weekend stay over: nice size pool and whirlpool, nice bar and the best sunday champaign brunch ever

kids loved the pool

the extra parking lot was a bit scary at night. i would have appreciated a small room fridge.

parking seems more on the side of the hotel versus in front of the front doors

did have a working pool which my kids enjoyed

we wished they had a hot tub in the pool area but the pool was nice as we had it to ourselves that night

hard to get to gym in basement

it s pet friendly, the room are spacious

after a discussion the next morning with the front desk staff, i was told that the hotel allows pets on the

free parking complimentary coffee

said there was a bar and no alcohol on the property. long drive and no beer

that $75 pet fee

also, the main reason we booked was because it had a pool for the kids

everything was within walking distance and having a laundry on the premises was super helpful as well

convenient location, parking. coffee always available

is good, location is good, enough parking for everyone, lots of restaurant nearby and not far from city center

fitness center is crazy small

parking was good

the laundry facilities were clean & the beds were comfortable

parking was a bit expensive

the pool area was superior, lobby was beautiful; they even provided business and exercise rooms

the location and that it had a pool. also the pool was very clean!

pool could be a little warmer

the kitchenette where i was provided cooking utensils to prepare a delicious meal for me and my kids

prefer outdoor seating away from the front parking lot .

i really liked the amenities, especially the basketball court, swimming pool, and grill area

the kitchenette where i was provided cooking utensils to prepare a delicious meal for me and my kids

in general, i was pleased, even managed to do the laundry

i was unable to do laundry or swim for exercise, and oddly the front desk refused to give me any documentation

laundry machines didn't work right. i didn't say anything. so no dig to them. wasn't critical.

i ask for no close elevators and ice machine , it was near swimming pool, laundry room, ppl loud

breakfast and the ac working so well in the room.

they also had vending machines and laundry accessible

prices nice size rooms very clean and fresh staff was awesome great cuz service and the pool was great thank

the staff that prepared the breakfast was vey nice, options for breakfast items was also good.

no wifi one night

the breakfast

we had to wait for laundry to get finished

room did not have soap, hand towels, laundry bag

had coffee pods but no coffee maker in the room. no hairdryer or laundry bag.

beautiful impressive hotel with lots of free parking

no music in the pool area!

sort of noise that happened periodically, possibly construction or maybe my room was over the laundry area or

has changed what breakfast use to be, i understand, we went out for breakfast i appreciated late check out when

would've preferred a hot breakfast and an outdoor pool.

everything. from staff to rooms to breakfast

gym was too small

to update washer and dryer for guest laundry

service, facility was not clean,laundry room tiles broken ceiling cracked

the gym may need an update.

hall man harassing the kids, knocking on the door,watching them do tick tock etc

the breakfast at this hotel was absolutely amazing.

no good wifi

we were in town for a wedding and needed an early check in

comfy bed. super clean. great pool. nice staff.

lack of parking spaces. small pool.

pool cuudve been larger

they don't pick up dirty laundry

broken and has been for 2 years not enough staff - no room cleaning although advertised and the bar was

stayed on first floor, and could hear kids running over my head as i tried to sleep.

breakfast ends early

room was extra special with full kitchen

last minute reservation turned out great. large room, decent shower good breakfast

the pool looked clean, even if it was a little overchlorinated smelling

this was a studio it had a fridge, microwave along with a kitchen sink

a muffin, granola bar and cup of oj or apple juice with coffee is not a great meal that would make me come back

the pool was small and felt very secure

friendly staff, breakfast, pool & hot tub amenities, and guest laundry room

on your right is the breakfast nook

pool wasn't open & no breakfast.

clean n plenty of parking close to room.

pool and hit tub were perfect temp

i wish you had laundry facilities!!

the dryer wasn't working. had to go to hilton garden inn to do our laundry

room service had to bring dirty laundry down and garbage was overflowing, did tell front desk and nothing was

the room decor. the fitness center, the breakfast

the breakfast was good. staff was very helpful and friendly. rooms were spacious and very nice.

this worked out well in the end because kids eat free, so we had enough credit, but wasn t clear when i booked

gym

the drinks selection at the bar in the restaurant

the pool & hot tub were a great addition for the kids

loved everything from our room to the restaurant food was really good too and kids eat free if your staying so

coffee, tea, hot chocolate bar 24 hrs, business center internet access 24hr, pool & patio, laundry room for your

printer not working laundry room close

easy, free and abundant parking. clean facilities..

all your travel plans, polite helpful management and freindly staff members provide exceptional room service

the staff was very nice. they even let us swim in the pool a bit longer.

problems wifi got overloaded on evenings an ice maker did not work

bring the hot breakfast back

great breakfast spread on the house

clean and easy parking

the pool was clean and had inflatables and toys for the kids

was super clean and the breakfast staff was pleasant and even opened up the yogurt fridge for the kids who were

it allowed us an enjoyable family time and good breakfasts.

clean and big room with a fridge, microwave. the hotel has a swimmingpool/sports gym as well.

did not partake of breakfast, however, they did offer a nice grab and go option due to pandemic

very friendly, clean hotel, morning breakfast was good, and great location for access to areas we needed to go

was as so i'll after drinking the water for the water fountain in the gym

wish i had known pool was closed before booking, my son was disappointed.

the staff was friendly and helpful. the room was great. breakfast was wonderful.

also, the pool was perfect, then again, we were the only ones using it at the time

understand that the place is under construction, but it looked abandoned when i pulled into the parking lot

that the place was pet friendly, and peaceful, and homely.

family friendly hotel with activities for kids in mind

pool its my only issue, for people who enjoy to swim the pool was small and not deep at all

next to my favorite gym

they even have a excellent food station and bar that's open almost all day

nice kitchen plus a separate bedroom

fantastic breakfast

free breakfast. nice clean room. indoor pool and jacuzzi. wonderfull hotel staff.

breakfast was very good

content of the breakfast was fine, but very messy

for our food and insulin, a bathtub for my husband to use, the breakfast buffet was on site and laundry facilities

mention of a $100 nonrefundable pet fee

the fitness center was very impressive. i don't see the selection of equipment at most hotels.

they did say that they allow pets

fine for adults, but other than the pool, not very kids friendly

easy access and free parking.

pool and room

did not smell like a pet friendly hotel

everything was exceptional, it would be nice if breakfast was complimentary

pool, restaurant, business center, comfy beds.

big lot. comfortable rooms. fridge & microwave. laundry.

laundry facilities

laundry room on premises

there was no bar it's only for weddings or convention and no pool it was out of service oh and no laundry machines

guest laundry did not work

i always bring my own pillow and blanket so i cant rate the laundry

everything that could be broken was up to the elevator which 3rd floor with 3 kids is awesome

great breakfast and customer service

parking spaces in front of the building

kids/adults running up and down and talking loud in the hallways till 3am

guest laundry is outdated and in poor condition

when we first arrived the 1st floor ice machine was broke guest laundry was on second floor

quiet. easy access. plenty of free parking. friendly helpful staff.

wish breakfast had been available a bit longer as it was hard to get down there with 2 kids

enjoy free parking, convenience to interstate, friendly staff, comfortable bed and clean room

grill and bar on site.. laundry on site..

empty vending, laundry not working, pool closed

no chair in the laundry room

strong smell of cigarette smoke in hallway by laundry area

pool not usable. laundry room closed.