location, kitchener, laundry facilities and staff

our boys enjoyed the indoor pool a lot and that they could watch cartoon network before bed

toilets too low, grab bar in shower incorrectly lovated

ample parking

nit enough parking.

convenient, coin-op guest laundry

good comfortable room good parking facility quite surrounding

next morning, there was a guy sitting in his truck, upchucking in the parking lot

building is a bit dated and they need more parking

friendly staff, good breakfast which the kids enjoyed

was cold -first room smelled of smoke -pet friendly means barking dogs and dogs running loose in hallway -booked

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

kids were running the hallways and outside of our ground floor room and were very loud, but that's

air conditioning in the gym was not too good

bar had draft beer assortment along with bottled

desk did not have quarters for change for the laundry

laundry facilities could have been in working condition

laundry room old and was surprised machines only took quarters- also very out-of-date

love tea and coffee service laundry is great

very clean. very good breakfast.i am comfort.

hotel room was not 7 star cleanliness.missed having cocktails because bar closed 30 min early.

breakfast bar was great the bacon, home fries and waffles were all great even the peach drink

i went to breakfast and then told front desk the shower was broken

the breakfast was great

the bar and restaurant are open only wed to sunday. i was there on a tuesday night.

guest laundry room should have a sign not to leave laundry when done , be considerate of others that need

cleanliness, decent size room, guest laundry

good breakfast, clean room and good location.

front entrance isn't very clear upon entry into parking lot

the size of the room and its layout. great shower and the kitchen was awesome.

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

the only bad thing i have to say is that their laundry facilities were not working.

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the breakfast was just ok. not a big variety but we were still grateful for what was served

as already explained just didn t know pool was close but that didn t make my stay no less enjoyable the

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

clean facilities, free breakfast, and the vending machines and laundry facilities are very

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

hotel smells really good, affordable laundry that works great

they have a laundry and machines are reasonably priced

had an exercise room and a laundry room to use also

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

downsides: very frayed carpet, tv didn't work, and the parking lot that our window faced had a lot of unsavory

the hotel is not truly pet friendly as described. the linens were all stained.

pet fee per night per pet vs pet fee for the duration and one fee for up to 2 pets

location, pool, close to shopping and several dining options. nice, cleam and quiet rooms.

the parking was

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then

there very nice staff and lots of things to do fire pit bar dinning and swimming

staff members disrespected me in front of my kids swearing knocking on the door very rude never

didnt warn us about making a reservation about using the pool.

lovely and clean! great customer service. pool water and room was perfect temperature

we did not like the surprise pet charge of $100

, and i like the fact the hotel have a pool and my kids was able to play basketball ðŸ

kitchenette was awesome, and the room was very spacious and clean

we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

pool to small

they have a couch with a pull out bed so convenient if you are traveling with kids

we first arrived, the person at front desk gave my kids a speech about the rules of the hotel

the gym had 3 machines not working

the only thing i missed was laundry facilities

no laundry facility. towel service every other day unless you made a special request

the only question that i would have is why is the bar closed so early

reasonably functional gym

and the gym was a disaster

we also used the laundry room, which was very convenient and efficient

one washing machine out of order in laundry room

laundry room exceptionally clean

everyone seemed to be enjoying the pool and the gym

parking was a little worrisome due to the fact that the 1st morning we we're there the police were

had to take a smoking room

was ash from someone smoking on my bed and all over the desk and there was hair in the share

i asked when i checked in was and told none were available, but the parking lot was virtually empty

room smelled like smoke even though we got a non smoking room

the wifi didn t work either which was great

the laundry room was unbearly hot. ran out of tp one day.

and a hook for your laundry bag

parking spots are way too tight

staff was great free breakfast was so easy with the grandkids, pool was very nice

2 rooms next to us had kids that were running the hall for hours banging on the other rooms doors

was unable to connect to the wifi while there

bed comfort breakfast gym pool location

plenty of parking

parking great

the gym was under construction when i visited

i needed to do laundry and the dryer was not working but the young woman at the front desk put my clothes in

parking alittle tight on friday night alot of big work trucks. internet terrible

room, nice breakfast and opportunity to use gym and laundromat - those all made staying there nice

cable tv did stations we wanted to watch, could not get on wifi. no microwave in room.

lack of parking

the employees were very helpful. there was a self laundry, with provided detergent.

location, useful facilities (laundry facilities and microwave in the lobby), and most importantly the staff are

excellent laundry facilities - fast dryer which saved us hours

bistro bar is limited - not open all day, the staff not as friendly as main hotel staff

i totally loved the starbucks breakfast offered by the hotel

wifi code failed in the morning - we were told

good small functional gym

very small gym, but it s open 24 hours! no coffee, tea or hot kettle in room

no room service, no valet parking, no food delivery to the room at all

gym is small but sufficient.

no room service; irregular laundry service

&no guest laundry

the location was great, our room was nice, and i took advantage of the great hotel gym!

as per covid no bar or resturant available .

the staff was very nice. great gym!

staff did not tell me about the laundry, which would have been useful

comfy beds, great rooftop bar, and access to a free laundry room (came in very handy during our stay)

hotel manager thomas sullivan placed some gummie bears and snacks for my kids on the dresser when he heard we

good to have a full fridge and kitchen

no breakfast, but the kitchenette was amazing!

there is a laundry room which is an unusual amenity and a terrific one

customers can do laundry juat at 7 floor that's so thoughtful

handy on-site laundry facility

and i loved having access to a guest laundry

guest laundry room works pretty well

guest laundry

no laundry service.

but worst thing is the junkies and homeless that doround the hotel i guess the food kitchen on the same block

kitchen was closed. had to walk to find where to eat.

was amazing staff were respectful they had live music on some nights, the gym looks modern and everything is

but nice amenities, restaurant was really good, gym was clean and modern, water refill stations for cold/sparkling

i didn't try the food, but i stopped by the bar for a post-run beer and later for a nightcap

there s also a 24/7 snack bar w self checkout

this time, the breakfast was so good, and the bar was open late--both good for me, since i arrived late, and

atmosphere, clean and green interesting story and architecture quiet - nice view bar was comfortable easy

property is very run down, old and some spots like in the laundry room (2nd floor) was very dirty

guest laundry available, coffee provided all day breakfast available as well, i enjoyed the many seating

besides the night shift lady whom we had to hunt down and then help us with our laundry situation

hour power outage, so we were unable to use the laundry facilities at the hotel (no warning when we booked, or

elevators were broken for awhile, but the worst part was the over-powering laundry smells (fabric softener

didn t receive any call so i called back and was told oh yeah we don t have access to the laundry room

laundry facilities

laundry room was clean

they have laundry room

after that we ordered room service from there little food venue

bugs, laundry was dingy, called about a bug being in bed

staff was extremely helpful providing shuttle service to and from the hotel.

the parking lot was full when i arrived at 5pm to check-in

amenities (pool, hot tub, fitness center) and friendly staff

beautiful hotel. great bar and restaurant!

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

good breakfast, pet friendly, friendly staff

pool was dirty

wifi kept cutting off

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

we couldnt enjoy the pool with our kids bc there were about 20 kids in the miniature poor acting like wild

didn't realize i booked a room with one king bed and we are a family of two adults and two kids

pool/spa area was moldy, esp by spa. our room was kind of noisy from traffic on highway.

good price with breakfast included!!

room clean, like guest laundry, staff friendly

excellent location, clean, quiet, hospitable and plenty of parking.

breakfasts were not always ideal in previous years

the pool area was clean and well maintained

the breakfast was a good value.

we enjoyed the clean pet friendly room and the nice grounds

lighting. dark in the parking lot.

the bar should of been open a little later for new years.

kids playing in the parking lot and trash/dog poop all over the property

the bed and the carpet are comfortably luxurious. ample amount of parking. relatively quiet.

the dryer in guest laundry room was not working.

great interior colors, spacious rooms and a fulfilling continental breakfast

pet fee is exaggerated 75$ us for 1 night.

kids loved the pool. breakfast host was very attentive to patrons.

a high amount for pet fees

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

suggest that move the ice machines on first floor out to make it a laundry room

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

gym near pool was clean and appreciated

clean and spacious, free parking, wifi and breakfast, pool, hot tub and gym. competitie price

the complimentary breakfast is good

due to the pandemic the spa was closed and bar area had limited hours

staff is so friendly and the room was beautiful and clean. we loved the fireplace most of all.

room service

i had a facial at the spa which ended the day on a special note

fireplace, tub,views

room was perfect and the breakfast each morning was excellent

mike provided us with a spectacular breakfast!

michael is a very welcoming host and served up a wonderful breakfast during our stay

best breakfast i ever eat in the us

i came prepared for some beach/pool time - didn't get it

they wont give you a laundry bag after asking 10 times

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

breakfast was excellent

gym

& gym was closed at the time, i think due to covid

burglary of multiple cars in parking lot made us feel unsafe in the area

no breakfast, no pool & no fitness center ud83dude1e

location, room, late check out possible

morning coffee was a nice treat. bed was super comfortable. hotel bar and restaurant is great.

the food bar soso

the hallways were not air-conditioned and i was across the hall from the laundry room

it had an outback right across from the hotel in same parking area

the paths out the doors to cars should be shoveled before a path to the pool

pool area needs better guidelines

also, there s limited parking

nice pool, gym & laundry

i liked that there is a laundry room for guests, spa, pool and basketball courts

the towels and linens were actually clean smelling good and fresh, not stale like old laundry or smoke

laundry (washer & dryer) were available for use taking 30 minutes per cycle, required quarters ($1

the breakfast staff were also very nice and kept the area clean and well stocked

easy parking and good

bed was comfy. breakfast waa very good. staff were friendly and helpful.

starting with an early check in, the staff did everything they could to make our stay special for a family

wifi was poor in both rooms i stayed in, can't recommend for work

very different-this should just be included in the room fee the facility fee was for use of the gym and breakfast

to overpay for laundry detergent only to see that the machines were quarters only

yes, the laundry room by our wall and being used at 7am while we're resting

i didn t like looking in the drawer in the kitchen and finding a mess with the sharp knives

the breakfast was the best that i've ever had in a hotel... well done ! :)

spacious suite (a true 2 room suite with a nice kitchen)

i enjoyed everything about the property-its location, facilities, laundry room, and breakfast.

they had a laundry room, which came in handy

laundry room

laundry, ice machine, and gym closed(water damage) or broken

only one washing machine in laundry room for the entire building

1 laundry area - with a small washer + small dryer

concerning the staff, the property, and facilities (room, pool, laundry room, fitness room

price, breakfast choices, room, pool, exercise room and wifi.

the kitchenette area was nice and the beds were soft.

also parking lot entrance needs to be paved, major

laundry was lost or stolen, nothing was done about it and then they lied when i opened a case with

no laundry facilities

the breakfast was a lovely surprise with the lobby bar also

great people. quality breakfast.

breakfast was okay, not great

there were no small cups in the bathroom and no exhaust fan 2) the tub's safety bar was at the wrong end of the

the bar staff was awesome and the front desk clerk was the best

the bar was not open except for in the evening

was amazing , building is so clean and fresh , the pool and hot tub are warm and not at freezing temperatures

told me i shouldn t have parked near the neighboring hotel(even though i was in this hotels parking lot) they

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

the laundry room was clean and very useful

coffee mate at breakfast and happy hour

the only thing pool is outside but we didn't mind,we enjoy the hotel and breakfast.

to get in from parking lot key cards worked off and on 1 out of 5 times

was very loud in our room we were right across from the laundry room and so close to the lobby that we could

they were outside the hotel's laundry room and made it difficult to walk through the hallway and they were

had to go to the laundry room and pick them up ourselves

me room next to laundry room and did not change it for the next day

the laundry room was a great addition

coin laundry

no room service on sunday.

good breakfast, clean room and comfy bed

the breakfast was also excellent

selection of breakfast items and the various choices were great