we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

the pool was cold and hours were not accurate

we first arrived, the person at front desk gave my kids a speech about the rules of the hotel

00 parking charge - not a surprise, it was clearly noted - for a hotel not in a city but in the

enough handicapped parking, i was forced to walk from the back of the building

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

had an exercise room and a laundry room to use also

pet fee per night per pet vs pet fee for the duration and one fee for up to 2 pets

breakfast just carbs. scrambled eggs not provided.

noisy, alot of trucks in the parking lot. sixteen wheelers. dark hallways.

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then

parking in front can be challenge at night, there are some parking available in the back but

pool not in service.

i loved the pool. the rooms were clean and the bed was very comfortable.

no free breakfast for the kids.

the laundry on the same floor

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

really enjoyed my stay here and pet friendly makes it even better

liked that they had a full kitchen and offered free

breakfast was good, but very crowded

room clean, like guest laundry, staff friendly

breakfasts were not always ideal in previous years

breakfast, parking, staff, room.

complementary breakfast & the times that the pool was open

the pool area was clean and well maintained

awesome first floor for hangout with bar and tvs

how pet friendly

only complaint is that the parking lot had very poor lighting

pool was nice for the kids.

was very surprised that the pool and gym have no changing rooms or showers attached

hotel smells really good, affordable laundry that works great

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

clean facilities, free breakfast, and the vending machines and laundry facilities are very

they have a laundry and machines are reasonably priced

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

the only bad thing i have to say is that their laundry facilities were not working.

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

uart) saw us being confused and when we explained what happened, offered to re-open their kitchen/dining area

breakfast was good and the pool is small but heated and plenty of room for a soak or for the kids to hang out

suggest that move the ice machines on first floor out to make it a laundry room

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

they wont give you a laundry bag after asking 10 times

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

it s not pet friendly

wifi needed to be signed in upon every return to hotel

were charged for a pet fee when in fact we did not have a pet, we were a family of 3 and out of the 3 families

love tea and coffee service laundry is great

desk did not have quarters for change for the laundry

laundry facilities could have been in working condition

laundry room old and was surprised machines only took quarters- also very out-of-date

breakfast was decent

sink was clogged in bathroom. gym is not very well appointed.

pool was closed the lights in the parking lot were not working breakfast could have been a bit

pool was nice

furthermore, it snowed quite a bit the day before we departed, but the parking lot had not been shoveled out

pool it seems bigger but it was too small

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

pool could have been bigger

pool/spa area was moldy, esp by spa. our room was kind of noisy from traffic on highway.

the security, cleanliness and breakfast were all superb

the pool was not opened

love the pool and also the breakfast is all you can eat for $10 dollars and the variety is

later they held the pool open 15 extra minutes, bless their heart so i could relax after a 5

told me i shouldn t have parked near the neighboring hotel(even though i was in this hotels parking lot) they

elevator didn t work .. kids were out if control in hallways

the pool was nicely cleaned and heated

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

the laundry room was clean and very useful

the only thing pool is outside but we didn't mind,we enjoy the hotel and breakfast.

conveniently located, has everything you need. good wifi to work from the room.

the toilet get clogged really easy and the wifi is very slow

laundry washer and dryer was dirty

sauna was broken and very small laundry room

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

the pool and hot tub were my favorite party

carpets were clean, the gym was newly renovated and nice; it felt clean

the bar closes 10pmud83dude15

kids were running the hallways and outside of our ground floor room and were very loud, but that's

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

a grab bar would have helped immensely

convenient, coin-op guest laundry

great breakfast

manager, assistant general manager, staff in the breakfast room, and staff is housekeeping all provided world

breakfast options were good and varied as we stayed 4 nights

the breakfast a little longer one of the days for my family and another family since we had kids

and a hook for your laundry bag

the laundry room was unbearly hot. ran out of tp one day.

location, staff was great! breakfast is always good!

swimming pool and gym

enforce the mandate wearing of the masks inside wasn't being cleaned after the large groups of kids where in

location, kitchener, laundry facilities and staff

clean, the kitchen has everything one can need, the rooms are big and the bed comfortable

location, clean, one bedroom suites, nice grounds with room for walking dogs, pet friendly, nice breakfast

breakfast was great

ample parking

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

lovely property, great breakfast, parking, quiet, close to shops & restaurants

the precor equipment in the fitness room were newer and better than our gym at home

clean and spacious, free parking, wifi and breakfast, pool, hot tub and gym. competitie price

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

car was broken in to, one car was stolen right out of the parking lot

everything was clean the kids loved the pool

kids loved christmas decorations and crafts

fight in the parking lot at night, loud guests until very late, shaky clientele.

didnt warn us about making a reservation about using the pool.

i liked the set up of the room. lots of space. the breakfast was delicious too!

lovely and clean! great customer service. pool water and room was perfect temperature

the room and pool kids loved it as well

the only thing i missed was laundry facilities

no laundry facility. towel service every other day unless you made a special request

reasonably functional gym

the only question that i would have is why is the bar closed so early

the grab n go breakfast was very good as grab n go's go (bottled water; granola bar; yogurt; and apple)

one washing machine out of order in laundry room

laundry room exceptionally clean

we also used the laundry room, which was very convenient and efficient

the room is spacious with a small kitchen with appliances, dishes and cookware! !

the breakfast was yummy, generous and filled up our family

to figure out how to get room service

wifi worked just fine

the property i noticed quite a bit of garbage, i had a pet with me i was in that area near the garbage containers

very accommodating pet policy (only $23 for our 3 cats total

no pool, no in room massages, no room service

the pool was nice though

didn’t like that it was kids in the pool with no supervision and no staff said anything about it i couldn�

great location, nice to have starbucks in hotel, 20 floors could use two gyms, adult pool....

clean, pool, beautiful, rooms, attention

food options were too highend if traveling with kids

free parking, laundry, and a bar attached to it!

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

breakfast was good

the pool and the breakfast

the kids enjoyed the pool so much

also not being able to do laundry on site same day is a little annoying

only suggestion would be to have a kids menu in the restaurant

the website showed a fireplace in the room' there was no fireplace in our room

they closed the bar down at 1130

it said it was a deluxe king room with a fireplace

lost some point because of the laundry room

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

had a laundry room available

the laundry room is still out of service

close to rail & buses not far from city centre laundry facilities

wish pool had been open later so i could have gone for a swim after the concert i attended

pool wasn't available

pool was cold and not appealing to swim in but the hot tub and sauna was great

didn t get to check out the pool but i suggest you do

said it was pet friendly ($75 fee) but no place nearby to walk the dog

it was new years eve and all, but when we woke up and went to the elevator to go down to get breakfast there

the hotel is dated. needs cosmetic work. no pool gym was closed

continental breakfast was extremely disappointing

the breakfast wasn't even worth going too

the fire alarm going off at 1 a.m do to kids in a room smoking a lot of pot on the second floor.

bugs, laundry was dingy, called about a bug being in bed

ud83dudc4f ud83dudc4d front desk and bar staff members were very friendly and helpful

the pool!

some of the back parking lot landscaping could have been better

gym, pool and bar area

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

hallways had a lot of dirty laundry all over floors

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

the door to the room clearly said no smoking and they warned us but when we got to the room their smell was

sometimes the smell of smoking outside comes in

we were there for a concert and were able to enjoy the free parking with our room and walk to and from the

location not that great, some shifty characters in parking lot at night

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

biggest thing is that this non-smoking room has a residual smell of smoke

decor dirty, non smoking room smelled of smoke.

past 8pm, everything starts to smell like weed from people smoking in the stairwells

parking parking parking to xl center .

the game room was a nice opportunity for the kids to play and unwind

the game room was a nice opportunity for the kids to play and unwind

we plan on going back when the pool is open

there would be a hot breakfast but it was not

parking was not as good as it could have been.

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

in addition to shower wood be nice and better air conditioning is needed as well as extended pool hours

i missed breakfast :(

i told him he needs to figure something out because i have 3 kids with me who are hungry

breakfast was nice and hot. quite and relaxing

didnt like how small the gym was and that the stuff in there didn't work

the pool and jacuzzi were both clean and well maintained

the pool was great

kids running and yelling in hallway saturday night until 12am!

the folks who facilitate the breakfast really work hard to run a nice operation

breakfast was scaled way back, supposedly for covid, but did everything have to be disposable

very nicely equipped suite with good kitchen facilities, ironing board and hairdryer

pool, grounds were in good shape, tennis option,

staff and feeling of home and kitchen

a good range of breakfast options

both have c pap machine in the first room no outlets on wife s side, then the handicap room the bar in the

gym didn't work no waffles horrible breakfast to go only and the dogs that

the bar and restaurant are open only wed to sunday. i was there on a tuesday night.

i went to breakfast and then told front desk the shower was broken

breakfast was good....room and bed was ok

pool and gym and hot tub were open

good location, very nice hotel, clean nice pool

24 hour gym, 24 hour snack store

pool and jacuzzi were warm and made the stay so much better

easy check in, pool was warm and clean, facility was very clean,

the room was beautiful and roomy, the people were friendly and the breakfast was good.

breakfast could be a little better

hotel is not in a good location and they kept the pool closed when the kids wanted to swim.

protocols were followed with covid wearing masks, disinfecting also the rules for the use of the pool signing

was terrible too many room parties like 10 kids in hallway in front of my bedroom door

having a laundry facility

there were no pans in the kitchen we had. we had pots and a colander, but no fry pan.

dirty pool and pool area

no plastic plates to be able to bring breakfast to your room

the breakfast was different everyday which was so nice

the laundry facility was useful

cooled nicely while i did laundry and checked email

location, guest laundry and business kiosk.

laundry breakfast

breakfast was good. staff was helpful. glad you had laundry facility!

very nice stay at a very nice place. pool and hot tub were great along with the food and staff!

our kids loved the pool and we all enjoyed the food at the restaurant

loved the hot hot tub and warm pool

close parking

our kids loved the pool and we all enjoyed the food at the restaurant

also we were in rm 720 by the laundry

the bar could be open later. a couple of waffel machines would be a nice touch to the breakfast!

the staff was very friendly. the hotel was clean in the lobby and the room. easy parking

love the suite: great kitchen

we love the breakfast too

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

i loved the laundry facility as

front desk clerk laundry shuttle

of kids in the pool they were screaming to the top of their lungs

too much to like - shuttle was unavailable to airport - which is why i booked this location

the pool and laundry facilities are a nice plus

i like the shuttle driver ozzie

guess, it was room service but when i responded no one there

they also had yard games for the kids to play

would have loved free breakfast

staff helpful, very nice and clean room. room service was excellent though expensive!

pool

the bar was nice and food

& resturant staff, ample space in room and atrium, good parking, close to highway 91 but no noise

pool could be bigger to handle the people. but the property was nice overall.

cleanliness, decent size room, guest laundry

guest laundry room should have a sign not to leave laundry when done , be considerate of others that need

not being able to enjoy the indoor swimming pool.

wish there were more vegan breakfast choices and better lighting for makeup.

spacious with fully equipped kitchen; great shower. comfortable bed,

plenty of parking on site

love the fireplace and decor

continental breakfast was very good! wide variety of choices.

the wifi could be much better

there were also three couches cozily ringed around the fireplace, but they were occupied by guests who were

has a laundry room

i am a swimmer so it was nice to be able to continue that and swim laps at the pool

breakfast choices were limited due to ongoing restaurant/kitchen renovations.

the pool and breakfast

breakfast is a nice concept for early morning travelers was a disappointment especially considering