hotel smells really good, affordable laundry that works great

they have a laundry and machines are reasonably priced

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

clean facilities, free breakfast, and the vending machines and laundry facilities are very

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the only bad thing i have to say is that their laundry facilities were not working.

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

went there with kids and staff was elvery friendly. clean facilities. overall good experience.

had a girl working with one arm in the kitchen the other one was in a cast and working the front desk at the

staff was pleasant, breakfast was decent and pool was big.

had an issue with lack of sleep after 1st nite due to some kids running up and down hallways all nite n then

parking in front can be challenge at night, there are some parking available in the back but

i loved the pool. the rooms were clean and the bed was very comfortable.

there very nice staff and lots of things to do fire pit bar dinning and swimming

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

had an exercise room and a laundry room to use also

good customer service clean room, clean towels, and clean bed linens :) parking breakfast started early

the hotel is not truly pet friendly as described. the linens were all stained.

the location was excellent... the staff was excellent... the parking was excellent... nice

we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

pool was closed for maintenance

unfortunately i didn t have the breakfast. slept late

new hotel. very nice. modern+fresh. breakfast was minimal, but ok due to covid.

00 parking charge - not a surprise, it was clearly noted - for a hotel not in a city but in the

room clean, like guest laundry, staff friendly

it was clean an breakfast was great

indoor pool could have been heated

the room and pool was really nice

the pool area and pool was very nice and clean. the gym was as well.

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

small breakfast

fireplace was amazing

everyone was friendly loved that breakfast was included and loved that the pool closed late

love tea and coffee service laundry is great

desk did not have quarters for change for the laundry

laundry facilities could have been in working condition

laundry room old and was surprised machines only took quarters- also very out-of-date

breakfast was decent

it s always clean, it s in the perfect location and i enjoy swimming in the salt water pool

restaurant / bar closed

they raised their pet fee to $75

clean, spacious room. indoor pool.

free parking

the laundry room was unbearly hot. ran out of tp one day.

and a hook for your laundry bag

staff was great free breakfast was so easy with the grandkids, pool was very nice

swimming pool and gym

i was so happy to see that the parking lot had been repaved

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

very clean nice size pool for the kids and the breakfast was great

with two kids, one of whom is still in diapers, we needed house keeping daily

we couldnt enjoy the pool with our kids bc there were about 20 kids in the miniature poor acting like wild

breakfast is good very clean

kids looked forward to this and wasn't super fun

pool was closed and fire pit outside wasn t working

kids allowed alone in pool

breakfast was very nice, with several healthy options, plus a mini waffle maker for the kids.

even the kids said they enjoyed the stay, the pool, and they mentioned how fast room service was when they

the only thing i missed was laundry facilities

no laundry facility. towel service every other day unless you made a special request

wish breakfast was included in the rate.

only downfall was no pool, restaurant and bar close at 1030 on a saturday night.

the breakfast it was convenient, the breakfast restaurant staff were friendly always had a smile

we also used the laundry room, which was very convenient and efficient

one washing machine out of order in laundry room

laundry room exceptionally clean

i did not know it was pet friendly and had a dog staying in the room beside me

breakfast was great, catered for a wide range of tastes

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

suggest that move the ice machines on first floor out to make it a laundry room

they wont give you a laundry bag after asking 10 times

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

wifi needed to be signed in upon every return to hotel

gym

in breakfast if can replace egg and ham with just egg

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

strong wifi

the precor equipment in the fitness room were newer and better than our gym at home

she gave no information regarding, time of breakfast or pool open to close times

pool was closed the lights in the parking lot were not working breakfast could have been a bit

the food bar soso

early check in, location

liked parking on premises that was free

) pool area was very small

called before arrival to request early check in

that there was no continual breakfast. and kids were playing in the hallway.

bar had draft beer assortment along with bottled

a grab bar would have helped immensely

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

convenient, coin-op guest laundry

lady taking care of breakfast was so sweet

friendly staff, good breakfast which the kids enjoyed

breakfast options were good and varied as we stayed 4 nights

friendly staff, good breakfast which the kids enjoyed

location, kitchener, laundry facilities and staff

the hotel was clean and the breakfast was amazing

breakfast had many options, the staff were great, and they hustled, my only advice is to work on

pool was a bit cool, and loud

the breakfast was excellent each day.

bugs, laundry was dingy, called about a bug being in bed

the parking lot was full when i arrived at 5pm to check-in

love the gym and the fast wifi. really liked the food & drink options in the bar at night.

clean, well staffed, comfortable, nice gym and pool, good restaurant. staff was very friendly

the food at the sports bar and service was excellent

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

the pool was warm perfect for the kids

everything was clean the kids loved the pool

i didn t like looking in the drawer in the kitchen and finding a mess with the sharp knives

wifi was poor in both rooms i stayed in, can't recommend for work

the breakfast room and staff, open for very convenient hours, was much b etter than most and very

dirty grout in floor tiles is a bit of a pet peeve of mine

i had very spotty wifi connection and the tv did not work

wifi worked just fine

sauna was broken and very small laundry room

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

laundry washer and dryer was dirty

free parking

gym closed to early at 10pm

the pool is nice

the pool was nicely cleaned and heated

building is a brick building with a big parking lot

i wish it was a little less expensive. and i was hoping for room service.

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

the laundry room was clean and very useful

poorly lit parking lot

the only thing pool is outside but we didn't mind,we enjoy the hotel and breakfast.

i chose it because it was pet friendly and i was provided a room convenient to walking my dog

location was good for new years activities. pool was great for the kids. room was comfortable.

was traveling with my son and we were very disappointed that the pool was closed for repairs during our stay

there had to be 50 kids and 30 adults in pool area at all times

well located. great room service. comfortable surroundings.

food options were too highend if traveling with kids

also not being able to do laundry on site same day is a little annoying

restaurant or bar really poor continental breakfast (free) not told on check-in the wifi password or that room

was sure that i had booked a room with a fireplace/led candles, but we didn t have one

up within a few minutes with a new room key that turned out to be a room with a king bed but no fireplace which

i also liked the wine bar restaurant attached to your hotel

close to rail & buses not far from city centre laundry facilities

had a laundry room available

lost some point because of the laundry room

the laundry room is still out of service

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

free parking, laundry, and a bar attached to it!

was awesome the kids enjoy the waffles

comfortable bed, spacious room, lots of free parking

room was on the first floor next to the gym and kitchen swimming pool so all the noise throughout the night and

location, gym, and pool

not really a complaint but the food at the bar ended at 11pm which doesn't help people that want to have drinks

it should have a free breakfast (at least continental) for the price you pay for a stay.

why charge for the breakfast when it should be free for all guest that stays at the hotel.

breakfast was everything you could want

more breakfast choices. soy milk for non milk drinker,

of marijuana when i went for breakfast in the morning and shower curtain was torn which permited water to go on

it was new years eve and all, but when we woke up and went to the elevator to go down to get breakfast there

continental breakfast was extremely disappointing

the hotel is dated. needs cosmetic work. no pool gym was closed

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

hallways had a lot of dirty laundry all over floors

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

the door to the room clearly said no smoking and they warned us but when we got to the room their smell was

sometimes the smell of smoking outside comes in

we were there for a concert and were able to enjoy the free parking with our room and walk to and from the

location not that great, some shifty characters in parking lot at night

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

biggest thing is that this non-smoking room has a residual smell of smoke

decor dirty, non smoking room smelled of smoke.

past 8pm, everything starts to smell like weed from people smoking in the stairwells

parking parking parking to xl center .

the game room was a nice opportunity for the kids to play and unwind

the game room was a nice opportunity for the kids to play and unwind

we plan on going back when the pool is open

there would be a hot breakfast but it was not

parking was not as good as it could have been.

breakfast bar was great the bacon, home fries and waffles were all great even the peach drink

friendly staff, and bar area

the bar and restaurant are open only wed to sunday. i was there on a tuesday night.

location, breakfast, cleaniness

both have c pap machine in the first room no outlets on wife s side, then the handicap room the bar in the

let s move on to the pool and hot tub

breakfast was scaled way back, supposedly for covid, but did everything have to be disposable

loved having a kitchen, and the hotel is close to ever single store and amenity you could imagine, including a

breakfast was a highlight.

the room design was good with a small kitchen and a sofa bed

laundry room was clean

laundry facilities

they have laundry room

didn t receive any call so i called back and was told oh yeah we don t have access to the laundry room

wifi was down

guest laundry room should have a sign not to leave laundry when done , be considerate of others that need

cleanliness, decent size room, guest laundry

needs more nighttime bright lighting in parking lot.

very clean place, and space enough for family with 2 kids

the size of the room and its layout. great shower and the kitchen was awesome.

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

in addition to shower wood be nice and better air conditioning is needed as well as extended pool hours

enjoyed my stay there were warm cookies every evening and waffles for breakfast

i told him he needs to figure something out because i have 3 kids with me who are hungry

screaming kids, could hear every word adults said

more gluten free options on continental breakfast please please

close parking

lovely location. staff very courteous and efficient. breakfast was delicious

wish there was a better continental breakfast!

very nice stay at a very nice place. pool and hot tub were great along with the food and staff!

friendly helpful staff. excellent breakfast and surprise of happy hour

breakfast was good with nice range of choices and well stocked.

there was use orange juice drink in the fridge every time i try go in hot tub there was little kids in it then

no hot cocoa for the kids

a staff member went to the breakfast area and hoarded all the sausage just before breakfast ended

having a laundry facility

very clean, spacious, breakfast was great

great location, clean room, nice kitchen and kids loved the pool, nice eating and grilling area.

room was really nice/ pool was just right

the room had a full size kitchen in it. and was clean when i arrived.

we did pick a bad day since there was a bus of kids for playing sports so didn t get to use it

pool and gym and hot tub were open

24 hour gym, 24 hour snack store

i brought my kids to swim for their birthday, pool and jacuzzi could've been cleaned better

the pool and jacuzzi was also perfect

breakfast was ok had a sandwhich that wasnt that great

the room was clean and comfortable with a full kitchen

there wasn't any channels to watch for kids

the hotel is clean and well appointed, the complimentary breakfast is good also.

room was quiet, large and beautifully supplied including a kitchenette (two door refrigerator/freezer, full size

* you can't beat sitting in front of the cozy fireplace

the wifi could be much better

they accommodated all requests i had and being able to order room service from the restaurant was a pleasant

breakfast was yummy and the staff was really nice

beautiful property, friendly service, easy parking, clean and quiet with great rooms.

also we were in rm 720 by the laundry

kitchen was great with table, bench, chair and nice large window

gym was much smaller than appeared online .

love the suite: great kitchen

ample parking

i loved the laundry facility as

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

front desk clerk laundry shuttle

paying for parking.

school kids staying there and screaming in the hallways and rooms

the pool and laundry facilities are a nice plus

would like to have seen more variety for breakfast

guess, it was room service but when i responded no one there

we were able to get a shuttle to and from the airport even at very early hours in the morning

no free breakfast included and the bistro was a little expensive.

wish pool was bigger as it was filled with kids

plenty of parking too

pool could be bigger to handle the people. but the property was nice overall.

the hotel was overun with kids that made the pool area unusable as well as the gym

clean, good location and plenty of parking

has a laundry room

was not feeling well, and did not have breakfast

the airport shuttle was the key for us. the front desk staff were very friendly and helpful.

nice room, great breakfast. thankful for the shuttle to the airport.

shuttle to hotel was very accomodating, 24 hours availability