bugs, laundry was dingy, called about a bug being in bed

one thing was the best because the staff were extremely friendly, the food was incredible and the pool very

nice swimming pool and gym room enough big and clean staff amazing

plenty of parking

paying for parking at this hotel is really insane i guess anything to make more money ..

and a hook for your laundry bag

the laundry room was unbearly hot. ran out of tp one day.

kids making noise at all hours of the night, running through the hallways and knocking on all the

room was very clean, breakfast area was spotless, food was great

cousins wedding hotel under construction and tiny shuttle bus service

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

there was some vandalism to vehicles in the parking lot, first night there was a vehicle with a broken window,

didn't realize i booked a room with one king bed and we are a family of two adults and two kids

the security, cleanliness and breakfast were all superb

after snow/ice storm, not even salting the walkway nor the lot behind the cars, to the handicap parking

one washing machine out of order in laundry room

laundry room exceptionally clean

we also used the laundry room, which was very convenient and efficient

the room was great, pool was alittle cold but none the less a great stay over

the cute little kitchen and nice big shower

no laundry facility. towel service every other day unless you made a special request

the only thing i missed was laundry facilities

would love to have found the bar and restaurant open when we arrived at 10:00pm

t like, the no one tell me anything about charging for the parking also taking a few deposit not

so easy to get to our room clean great breakfast!!

the pool was too cold

even the kids said they enjoyed the stay, the pool, and they mentioned how fast room service was when they

love it the kitchen in the room is awesome

they also had kids, little ones in the not working hot tub

it down that i called to complain about it so i didn’t get charged extra but i went with my kids so being in

wifi worked just fine

to figure out how to get room service

) parking was easy

very different-this should just be included in the room fee the facility fee was for use of the gym and breakfast

gym was small, but nice enough for all the basics we needed

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

easy wifi connection

appreciated the breakfast and 24 hour coffee and tea

breakfast had a lot of variety and was plentiful

to overpay for laundry detergent only to see that the machines were quarters only

yes, the laundry room by our wall and being used at 7am while we're resting

breakfast

also the only thing that is missing is a swimming pool

i like best was the place period it was very beautiful, my kids and families had fun

furthermore, it snowed quite a bit the day before we departed, but the parking lot had not been shoveled out

liked parking on premises that was free

the water pressure in the shower was good, according to some of my family the gym and pool were good

the food bar soso

parking a bit spread out. no breakfast.

it has a chess board table that my toddler jst loved playing with and a complimentary breakfast that starts at

nice bar and restaurant with patio

room service should not be per request.

the bar is great and there s a pool table there as well

the outdoor pool was amazing

breakfast was over when i got there; thought i had until 10; ended at 9:30

let s move on to the pool and hot tub

the staff. and breakfast was delicious! thank you

loved having a kitchen, and the hotel is close to ever single store and amenity you could imagine, including a

breakfast was scaled way back, supposedly for covid, but did everything have to be disposable

they have a laundry and machines are reasonably priced

clean facilities, free breakfast, and the vending machines and laundry facilities are very

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

hotel smells really good, affordable laundry that works great

laundry facilities

didn t receive any call so i called back and was told oh yeah we don t have access to the laundry room

they have laundry room

laundry room was clean

room service was not available past 10pm

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

the only bad thing i have to say is that their laundry facilities were not working.

the pool was closed and they dont change the towels

just off highway, free parking, internet, breakfast, and pool

the bar next door

the parking was

staff members disrespected me in front of my kids swearing knocking on the door very rude never

no free breakfast for the kids.

pool and room

room clean, like guest laundry, staff friendly

breakfast, parking, staff, room.

no access to da pool but otherwise great stay

very comfortable room , a big bad and nice shower ' free parking

free parking was available and there was an indoor pool

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

had an exercise room and a laundry room to use also

breakfast just carbs. scrambled eggs not provided.

gym was poorly organized and beastly cold

it was a nice stay, and our dog was great! it was very pet friendly.

was very poor quality, room and facilities outdated, broken equipment in a vey basic gym

lovely location. staff very courteous and efficient. breakfast was delicious

loved the hot hot tub and warm pool

the breakfast was great the atmosphere was so inviting and peaceful wry comfy

wifi did not work in the rooms. fixtures were somewhat antiquated.

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

hotel rooms are big with kitchen amenities. pool great for kids.

the pool was open , plenty of breakfast options

my daughter and kids eat breakfast and enjoyed it.

we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

there was no grab bar in the shower and toilet

pool room and breakfast

bar staff friendly and king

the pool was small for the size of the hotel over all nice pool and pool area

desk did not have quarters for change for the laundry

laundry facilities could have been in working condition

love tea and coffee service laundry is great

laundry room old and was surprised machines only took quarters- also very out-of-date

friendly, helpful front desk staff helped with directions to a sports bar and a grocery

pool was nice for the kids.

restaurant / bar closed

clean, spacious room. indoor pool.

they said pillows were uncomfortable, no complimentary breakfast for the amount paid, young kids running through

great location. nice and clean. staff very helpful. pool and gym is open.

the laundry facilities.

the pool was the best

worth the money, but the pool was closed on sunday

very over charged and i also was charged a pet fee $50 at the propriety

need to update breakfast

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

close to rail & buses not far from city centre laundry facilities

the laundry room is still out of service

had a laundry room available

lost some point because of the laundry room

also not being able to do laundry on site same day is a little annoying

the style of the hotel was lovely, and the gym was spacious and clean

restaurant and bar had excellent food and cocktails

good location downtown. nice design and good bed. good wifi.

lovely bar with great jazz band on sat night

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

they wont give you a laundry bag after asking 10 times

the second one had silk flower petals on the floor and crumbs on the chair

that the spa and fitness center wasn t open.

in breakfast if can replace egg and ham with just egg

laundry bag or pad and pen in the room

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

suggest that move the ice machines on first floor out to make it a laundry room

so i just walked to the laundry/room service room and grab towels

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

laundry washer and dryer was dirty

sauna was broken and very small laundry room

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

i wish the pool were open. the gym was tricky for me to work the equipment by myself.

pet fee

and pillows very comfortable breakfast excellent front desk and shuttle were very helpful -excellent bar was

pool was cold and not appealing to swim in but the hot tub and sauna was great

property with pool and gym large comfy king size bed ffidge and ample coffee and tea in room

the facilities were also great the gym an pool were spectacular my family enjoyed their time visiting an it

room service was overpriced and bland. pool area was disgusting.

we were disappointed that the pool was too cold to swim.

didn’t like that it was kids in the pool with no supervision and no staff said anything about it i couldn�

clean, pool, beautiful, rooms, attention

bar has a crummy wine list and mediocre snacks

bed & breakfast

breakfast was yummy and the staff was really nice

warm staff, home feeling but with all amenities of a hotel, sister hotel close by with the huge pool and most

outdoor facilities, we took advantage of the privileges at the sister property (tennis and indoor pool)

fireplace living room atmosphere with tea and coffee always available

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

clean, comfortable bed and friendly staff. plenty of parking ud83dude0a

everything worked fine in the bathroom. the wifi was very good.

had to call and ask for the wifi password and told us to come to the front he wasn t giving it thru the phone

the entire building smelled like smoke despite my room being a non-smoking room

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

lamps holes in the blanket holes in the ceiling wifi didn't work heater was erratic outside stairs in bad repair

the door handle to the room broke when opening the door, no wifi no tv

i didn't like the big potholes in the driveway and parking lot

when we left my friend ripped his bumper off as it got stuck on the rebar in the parking block

i needed to do laundry and the dryer was not working but the young woman at the front desk put my clothes in

i went down and asked the manager if the room had been a pet room and was told no

the buffet breakfast was excellent!

pet friendly

staff was so friendly and helpful. breakfast was hot and fresh at all times.

bar had draft beer assortment along with bottled

was cold -first room smelled of smoke -pet friendly means barking dogs and dogs running loose in hallway -booked

kids were running the hallways and outside of our ground floor room and were very loud, but that's

the bar closes 10pmud83dude15

there were kids running in the halls banging on doors

convenient, coin-op guest laundry

very friendly staff, good breakfast.

super bright parking lights shone into the room at night and there were no blackout drapes to pull all the way

a little noisy with kids running upstairs and up and down the hallway

the breakfast a little longer one of the days for my family and another family since we had kids

location, kitchener, laundry facilities and staff

room was large and comfortable, with an actual mini kitchen, including refrigerator, stove, sink and dishwasher

convenient,great check-in good parking, pool was open. good breakfast

we would highly recommend this hotel for anyone looking to stay in the area with pets

pool was a bit cool, and loud

the location is excellent . loved your bar and loved bartenders.. tina was amazing!

we recieved room service and minor items were fixed when we asked

no restaurant - just bar food.

i loved the fact that there was a resturant and bar right in the hotel

the bed was very comfortable and the staff was extreamly helpful and pet friendly

having a laundry facility

friendly accommodating staff and kids loved the pool

friendly accommodating staff and kids loved the pool

there were no pans in the kitchen we had. we had pots and a colander, but no fry pan.

mon-wed complimentary beer, wine, and dinner. breakfast selection is wonderful

also we were in rm 720 by the laundry

t thrilled with the complimentary breakfast buffet, but other than that i was very happy with my 5 day stay

spacious room up to date room and facilities comfortable bed good breakfast

everything good rooms great pool.

the swimming pool the hot tub the gym

i loved the laundry facility as

front desk clerk laundry shuttle

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

i was charged $10 for parking

for 2 hours , water wouldn t get hot, sheets on one bed were unchanged, right across from the gym

pool could be bigger to handle the people. but the property was nice overall.

lastly, i did not utilize the pool due to it's small size; the pool was quite small and ranged from 3-5 feet

was woken up at 6am to kids screaming & running up and down the halls

wish pool was bigger as it was filled with kids

thought the room was very clean and the option of room service was great

the pool and laundry facilities are a nice plus

they also had yard games for the kids to play

made the shuttle available to take us to chilis 3 miles away

the shuttle from airport was not available when we arrived

they also had yard games for the kids to play

and the pool was great

they did offer breakfast at extra cost, but it was convenient

pool restaurant bar

although not used, nice to have available indoor pool , hot tub and gym

kids love it, we had such a great quality family time

has a laundry room

great customer service from isabella, the kitchen staff as well

parking was terrible

clean, attractive, well located, good shuttle service

they shuttled us to and from the airport and to and from the car rental agency

shuttle service.

construction on going outside my window 630am, room service knocking on door @ 8

location and shuttle and staff

great location. good wifi. nice restaurant with the hotel as well.

pool

laundry from the prior guest sat outside for a day u til we said something about it and the body

my family loved the breakfast and more importantly, how clean the hotel was

we paid for a room with a fireplace, did not receive a room with a fireplace.

breakfast was better than average, lots of choices and well maintained by the staff

we were near the pool on the upper level

no laundry bag - gave me when asked a 30 gal trash

perfect stay spot for a bicycle tourist: guest laundry

the breakfast options were adequate. on-site laundry was a plus.

my carpet was soaked from a leak in the laundry room

was close to the laundry room so it was always very loud

had a good variety of hot and cold items, and the free airport shuttle every 30 minutes and free parking were

wish i could have stayed for breakfast but i had an early morning flight

clean. breakfast was very good!

and intelligent, actually nutritious breakfast choices thank you

the pool area, i can't think of nothing else.

happened to be a youth convention with 150 adolescents, and i was given a room on a floor without kids

fitness area and pool

no restaurants were open. had room service for dinner and it was great.

very happy restaurant and bar was open

only the bar area open for meals which were not great..disappointed

you have to take them to laundry room n waitvto they wash them

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

long term parking fees

shuttle service to bradley was great with very extended hours

really liked that all the suits had a kitchen and that laundry was available at no extra charge

i like the rooms and access to the gym and laundry services

everything especially the guest laundry.

close to airport, very clean, room was very nice with nice chairs and kitchenette, free laundry

there are a number of washers and driers downstairs next to the workout room and guests can do laundry for free

your mins from places to eat and entertainment, the pool is also fun for the kids

i didn't like that breakfast was not served until 630am. i had to catch a 620 am shuttle.

your mins from places to eat and entertainment, the pool is also fun for the kids

wouldn't be so bad if the kids stayed together

location to the airport, free shuttle to the airport and convenient parking while on our trip

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

24 hour shuttle, nice room with couch and desk, mini fridge and coffee in room, lovely clean

pool was cold but the kids didn't mind.

wish there was a less deeper end of pool for kids

owner let me check in early and did my laundry for $5

wifi and tv did not work, and there was no signal to even use data

they are pet friendly- they are not

the new bed and clean linens and carpet free wifi

i didn't understand the wifi