the pool was so warm and relaxing

kids playing in the parking lot and trash/dog poop all over the property

free parking

there was ample parking, lobby is pretty nice and clean. room is spacious.

they said pillows were uncomfortable, no complimentary breakfast for the amount paid, young kids running through

room clean, like guest laundry, staff friendly

cold water in the pool, but they fixed it quickly.

complementary breakfast & the times that the pool was open

no access to da pool but otherwise great stay

the free breakfast offered many good options

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

hotel rooms are big with kitchen amenities. pool great for kids.

the fireplace didn't work but that was ok.

1 waffle iron and kids

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

laundry bag or pad and pen in the room

suggest that move the ice machines on first floor out to make it a laundry room

they have laundry onsite, we didn't need it this weekend, but that's good to know

they wont give you a laundry bag after asking 10 times

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

in breakfast if can replace egg and ham with just egg

our only problem was the wifi

wifi needed to be signed in upon every return to hotel

staff was pleasant, breakfast was decent and pool was big.

once i went back out to park my car, there were no available spaces in the parking lot and i had to park in

the pool was warm and the pool room had a nice atmosphere

usually are very friendly and enjoy making friends at the pool

there very nice staff and lots of things to do fire pit bar dinning and swimming

we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

that the pool wasn t in use.

from the outside back parking lot, there was loud music blaring from someone s car for quite awhile and well

and when the random kids running in the hallway they will go to your room knocking most of the rooms with kids

pool to small

had an exercise room and a laundry room to use also

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

excellent breakfast and staff

he walks around in the parking lot, or the hallway, when he sees me, he asked if i was checking out

they had a decent selection for breakfast

there was ample parking and it was conveniently accessible to the hotel's entrances

told me i shouldn t have parked near the neighboring hotel(even though i was in this hotels parking lot) they

the bar only open 5-10

was amazing , building is so clean and fresh , the pool and hot tub are warm and not at freezing temperatures

called for someone to get all my bags and bring them around when i asked where the handicapped parking was

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

the laundry room was clean and very useful

the toilet get clogged really easy and the wifi is very slow

the only thing pool is outside but we didn't mind,we enjoy the hotel and breakfast.

a beautiful location, friendly staff, clean, good breakfast included. pool was very nice.

laundry washer and dryer was dirty

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

sauna was broken and very small laundry room

my stay, and fine for video calls good breakfast - standard options, good quality functional gym - felt the

pool was closed but i understand why

early check in, location

pool it seems bigger but it was too small

liked parking on premises that was free

the water pressure in the shower was good, according to some of my family the gym and pool were good

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

clean facilities, free breakfast, and the vending machines and laundry facilities are very

hotel smells really good, affordable laundry that works great

they have a laundry and machines are reasonably priced

didn’t like that it was kids in the pool with no supervision and no staff said anything about it i couldn�

also disappointed there was no room service for breakfast, only dinner room service

staff was great, from the front desk to bar staff to housekeeping. all friendly and professional

pool and spa were clean and enjoyable but could use some updating.

food options were too highend if traveling with kids

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

free parking, laundry, and a bar attached to it!

staff was very friendly, wifi worked with no issues and breakfast in particular was very good

no. i also liked the free parking. no.i also liked the no charge convenient car parking.

they offer snacks and water bottles to take up to your room, my tired kids loved this

also not being able to do laundry on site same day is a little annoying

i also liked the wine bar restaurant attached to your hotel

our hotel room was a generous size with high ceiling, mini kitchen, comfortable sitting area and roomie bathroom

the style of the hotel was lovely, and the gym was spacious and clean

room service answering was random,

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

the laundry room is still out of service

close to rail & buses not far from city centre laundry facilities

had a laundry room available

lost some point because of the laundry room

location, gym, and pool

free breakfast

the facilities were also great the gym an pool were spectacular my family enjoyed their time visiting an it

pet area is needed

said it was pet friendly ($75 fee) but no place nearby to walk the dog

it was new years eve and all, but when we woke up and went to the elevator to go down to get breakfast there

said breakfast online but there was none

the fire alarm going off at 1 a.m do to kids in a room smoking a lot of pot on the second floor.

missed breakfast because it ends at 9am. not even any coffee in lobby.

more breakfast choices. soy milk for non milk drinker,

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

hallways had a lot of dirty laundry all over floors

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

the dryer in the guest laundry room tore 4 of my

the company should offer cheaper service to guest that is there more than 3 days, maybe give laundry tokens at

the only bad thing i have to say is that their laundry facilities were not working.

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

put us close to everything we needed during our stay decent breakfast selection for for picky

and professional the atmosphere was comfortable the pool was nice

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

the precor equipment in the fitness room were newer and better than our gym at home

clean and spacious, free parking, wifi and breakfast, pool, hot tub and gym. competitie price

there is a small kitchenette (fridge, micro, sink) in some rooms but no dishes, glasses or silverware

to overpay for laundry detergent only to see that the machines were quarters only

yes, the laundry room by our wall and being used at 7am while we're resting

now the hotel is pet friendly dogs bark

the suite was very nice with french doors separating the bedroom from the living room & kitchen

the pool was warm perfect for the kids

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

sometimes the smell of smoking outside comes in

shower good. bed good. wifi good.

accommodating attentive staff, clean room, basic amenities, great parking, quiet neighborhood, price/ value -

wifi, a/c, minifridge

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

wifi is worse the dail up

in the parking lot where are room was, there was a guy trying to unlock his car i guess trying to get into

the door handle to the room broke when opening the door, no wifi no tv

it is very dirty. the room smells like a bar where everyone is smoking cigarettes.

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

there was some vandalism to vehicles in the parking lot, first night there was a vehicle with a broken window,

i wish the hours breakfast was available were until late morning

pool was cold, not able to use but things happen

she was extremely friendly, bringing coloring pages for our kids and always willing to check for alternative

dirty grout in floor tiles is a bit of a pet peeve of mine

gym is very small but adequate.

the most pet friendly hotel

inn , comfy beds, friendly and helpful staff, room service from the excellent italian restaurant next door,

parking was easy, the lobby was nicely appointed, and the property appears well-maintained

the laundry room was unbearly hot. ran out of tp one day.

and a hook for your laundry bag

requested early check in and it was honored, very much appreciated

outdoor pool only (so closed in winter). could hear people in hallway.

overall was a pleasant stay. free wifi, free breakfast, decent room, pleasant staff.

laundry facilities could have been in working condition

desk did not have quarters for change for the laundry

love tea and coffee service laundry is great

laundry room old and was surprised machines only took quarters- also very out-of-date

the staff here are great. breakfast is standard. parking and restaurants are convenient.

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

the pool was overrun with kids not being supervised

screaming kids, could hear every word adults said

when there was six empty rooms from my room up i had to rent it that far away i asked how old the kids had to

the pool was overrun with kids not being supervised

there was use orange juice drink in the fridge every time i try go in hot tub there was little kids in it then

staff the facilities the heated pool the rooms breakfast all perfect can t wait to do it again

so many kids on the floor i was on running up and down the hallway from 7am to 10pm .

breakfast was good and adequate

staff was very helpful and accommodating. very family friendly. pool facility was great.

pool and jacuzzi were warm and made the stay so much better

pool

good location, very nice hotel, clean nice pool

the pool and jacuzzi was also perfect

the 3 machines in the gym, one treadmill was not working

kitchenette, easy access to shopping and eating places

protocols were followed with covid wearing masks, disinfecting also the rules for the use of the pool signing

was not informed that pets welcome

only thing i didn t like was that the pool and patio closed at nine it should ve been a little later, but

there wasn't any channels to watch for kids

no laundry facility. towel service every other day unless you made a special request

the only thing i missed was laundry facilities

noisy guests in parking lot and hallways at 2am midweek

and the gym was a disaster

that breakfast was not included

we also used the laundry room, which was very convenient and efficient

laundry room exceptionally clean

one washing machine out of order in laundry room

the staff from front desk, cleaning and kitchen were very accommodating and approachable

we think someone left the kitchen job suddenly and unexpectedly

love it the kitchen in the room is awesome

the size of the room was great . breakfast was decent and the staff was very cordial helpful.

, and i like the fact the hotel have a pool and my kids was able to play basketball

i like the sitting area outside and the breakfast was good and the rooms was amazing

bed was very comfortable and the size of the room & kitchen made it comfortable

room service should not be per request.

there would be a hot breakfast but it was not

my 11 y/o even found a basketball hoop/ balls in the rear parking lot

from kids playing football in the stairway,and running up and down the stairs

rest was closed - no room service when we arrived at 9:45pm

bugs, laundry was dingy, called about a bug being in bed

com reservation was incorrect they helped straighten out my reservation - the hotel had a great gym and pool

the breakfast was wonderful & the room service was super quick!

lots of parking.

the food at the bar was convenient and very good

having a laundry facility

the breakfast was different everyday which was so nice

elsse was great the pool even doe the grill needs replacement we were able to use it but we also let the staff

coffee was just ok and the photos didn't make me aware at the time i had a full kitchen i thought it was just

clean rooms and great breakfast

breakfast was over when i got there; thought i had until 10; ended at 9:30

the gym was small but efficient

pool, grounds were in good shape, tennis option,

breakfast spread is very good.

let s move on to the pool and hot tub

there were kids running in the halls banging on doors

called before arrival to request early check in

a grab bar would have helped immensely

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

that there was no continual breakfast. and kids were playing in the hallway.

convenient, coin-op guest laundry

breakfast options were good and varied as we stayed 4 nights

slightly crowded at breakfast, some parking spots far from check-in, pool was closed at the time

its super clean, staff is very friendly, breakfast is not basic or boring, great location

super bright parking lights shone into the room at night and there were no blackout drapes to pull all the way

location, kitchener, laundry facilities and staff

breakfast was a nice

tea in room wasn't replenished the second day and kitchen items weren't washed

that the pool was open, clean rooms, good customer service

we would highly recommend this hotel for anyone looking to stay in the area with pets

laundry breakfast

cooled nicely while i did laundry and checked email

location, guest laundry and business kiosk.

breakfast was good. staff was helpful. glad you had laundry facility!

the laundry facility was useful

also we were in rm 720 by the laundry

the suite was very comfortable and the kitchen area had everything one would possibly need

pets are allowed, which is fine if the owner is responsible

room, clean, breakfast, staff

spacious room up to date room and facilities comfortable bed good breakfast

i loved the laundry facility as

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

front desk clerk laundry shuttle

i wish there was a bar and place to eat downstairs.

for 2 hours , water wouldn t get hot, sheets on one bed were unchanged, right across from the gym

the pool and laundry facilities are a nice plus

we were able to get a shuttle to and from the airport even at very early hours in the morning

breakfast was adequate

we did like the location it was very convenient did not have breakfast

would have loved free breakfast

room service screwed up and only brought half our order

pool could be bigger to handle the people. but the property was nice overall.

front desk staff, staff at the bar area, room was and overall experience was great.

the hotel was overun with kids that made the pool area unusable as well as the gym

loved the convenience and the bar staff was fantastic!

love the pool needs some attention

restaurant menu could have had a few more simple options, like kids foods

complimentary breakfast in

we ordered room service and it arrived in good time

wifi did not work in the rooms. fixtures were somewhat antiquated.

the lounge /breakfast room is gorgeous with a gas fireplace, very cozy in december

location was great and breakfast was just right.

location was great. hotel had lots of character and parking seemed ssecure.

overall, fantastic experience, great location, easy parking

fireplace living room atmosphere with tea and coffee always available

has a laundry room

staff, clean updated hotel & spotless warm pool & whirlpool

getting in and out of the hotel parking lot required u turns often

parking was nearly full. i imagine it could fill up on a busier day.

parking was terrible

had to pay more for shuttle and parking. didn t know it wasn t included with booking . com

entrance closer to the parking lot was not accessible from outside

wifi free

i ordered room service and it was superquick

loved the bar facility after a long day eating turkey and visiting with family

laundry from the prior guest sat outside for a day u til we said something about it and the body

the wifi from extremely poor

there was no oven in the kitchen

my room was spacious . my bed was super comfy . i liked the kitchen area.

having the space of a suite is awesome everything was very clean we love having a working fireplace

perfect stay spot for a bicycle tourist: guest laundry

the breakfast options were adequate. on-site laundry was a plus.

my carpet was soaked from a leak in the laundry room

was close to the laundry room so it was always very loud

there was an annoying noise from the laundry room that adjoined my room

check in was great. breakfast was generous. pool was refreshing. staff was friendly.

husband was waiting for me in the parking lot at around 11 pm, and the indian man at the front desk called the

hot wate in room, paid extended stay parking

friendly staff. spacious rooms. good wifi signal. great breakfast choices.

clean. breakfast was very good!

close to airport, very clean, room was very nice with nice chairs and kitchenette, free laundry

laundry room and gym facility downstairs

i like the rooms and access to the gym and laundry services

quiet, nice staff, free laundry, location

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

you have to take them to laundry room n waitvto they wash them

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

parking was very convenient and accessible

had considerable difficulty connecting to the wifi

courteous staff cleanliness breakfast availability perfect location shuttle service

manager and staff were very professional, the room is very spacious, parking, and access to the gym

very clean everywhere. beautiful pool but we didn't have time to try it.

location to the airport, free shuttle to the airport and convenient parking while on our trip

your mins from places to eat and entertainment, the pool is also fun for the kids