we also used the laundry room, which was very convenient and efficient

one washing machine out of order in laundry room

laundry room exceptionally clean

the first day the pool was a bit cold.

the cute little kitchen and nice big shower

the only thing i missed was laundry facilities

no laundry facility. towel service every other day unless you made a special request

breakfast not included in rate.

and the gym was a disaster

was no reliable wifi connection

we did not like the surprise pet charge of $100

the room and pool kids loved it as well

convenient to highway,easy to park,pet friendly

t like the fact that people from new york i counted 4 women and 1 man were doing drugs in the parking lot in

i liked the set up of the room. lots of space. the breakfast was delicious too!

the laundry room was unbearly hot. ran out of tp one day.

and a hook for your laundry bag

kids making noise at all hours of the night, running through the hallways and knocking on all the

requested early check in and it was honored, very much appreciated

rooms did not have darkening drapes to keep the lights from the parking lot out.

bugs, laundry was dingy, called about a bug being in bed

the cleanliness, the pool/spa facilities and hours of service, awesome parking space

the gym & pool were a plus

the food at the sports bar and service was excellent

the food at the bar was convenient and very good

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

due to covid pool gym closed but the room is clean

very clean nice size pool for the kids and the breakfast was great

an easier way to bring breakfast back to the room.

pool was not working.

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the only bad thing i have to say is that their laundry facilities were not working.

t know pool was close

kids jumping and yelling and running sopping wet into the gym to use equipment

laundry facilities

they have laundry room

didn t receive any call so i called back and was told oh yeah we don t have access to the laundry room

laundry room was clean

bathtub should have a grab bar for safety.

hotel smells really good, affordable laundry that works great

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

clean facilities, free breakfast, and the vending machines and laundry facilities are very

they have a laundry and machines are reasonably priced

no laundry bag in room

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

there is a small kitchenette (fridge, micro, sink) in some rooms but no dishes, glasses or silverware

breakfast is way better than any other hotel breakfast i ve seen

comfortable bed, over the top friendly and helpful staff and the breakfast was better than most hotel breakfasts

cleanliness, room service from excellent italian restaurant next door, nail salon next door - handy as i had

decor/ interior design, a very cozy, place, great breakfast room, very friendly and helpful staff, cheese & wine

wifi access was good

we got room service and it was brought up to us pretty fast

clean, quiet, easy access, plenty of parking, central location...

laundry room old and was surprised machines only took quarters- also very out-of-date

desk did not have quarters for change for the laundry

love tea and coffee service laundry is great

laundry facilities could have been in working condition

the building in the parking lot was numerous utility trucks taking up a majority of the parking spaces in the

to overpay for laundry detergent only to see that the machines were quarters only

yes, the laundry room by our wall and being used at 7am while we're resting

that breakfast was available and built into the price

awesome space. sleeping separate from living/ kitchen space

the suite was very nice with french doors separating the bedroom from the living room & kitchen

pool was closed but i understand why

staff accommodated our requests with courtesy and speed, even providing a pass to a nearby gym

pool was nice

pool was closed the lights in the parking lot were not working breakfast could have been a bit

was no hot tub it was concreted over the pool was a lot smaller than the pictures showed the food in the bistro

once i went back out to park my car, there were no available spaces in the parking lot and i had to park in

no free breakfast for the kids.

there very nice staff and lots of things to do fire pit bar dinning and swimming

good location and breakfast. comfortable room, good parking. good rate.

parking in front can be challenge at night, there are some parking available in the back but

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

had an exercise room and a laundry room to use also

good customer service clean room, clean towels, and clean bed linens :) parking breakfast started early

my dog had us in a pet room which wasn't in the best shape

the hotel is not truly pet friendly as described. the linens were all stained.

we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

pool to small

the breakfast was okay

and when the random kids running in the hallway they will go to your room knocking most of the rooms with kids

power was continuously going out which made it a huge inconvenience due to wifi and charging our necessities

called before arrival to request early check in

a grab bar would have helped immensely

air conditioning in the gym was not too good

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

kids were running the hallways and outside of our ground floor room and were very loud, but that's

i needed to do laundry and the dryer was not working but the young woman at the front desk put my clothes in

no parking for trailer

in parking lot

any parking

pet friendly

convenient, coin-op guest laundry

it's my daughter's 6th bday and my three kids were really looking forward to the pool to the point that they

had to pay for parking.

it's my daughter's 6th bday and my three kids were really looking forward to the pool to the point that they

very friendly staff, good breakfast.

location, kitchener, laundry facilities and staff

the gym was clean and well-equipped

the suites and them accomadating me for early check in

nit enough parking.

booked online and knew the hotel was pet friendly

room clean, like guest laundry, staff friendly

complementary breakfast & the times that the pool was open

breakfast, parking, staff, room.

chose this hotel for the location and the ev charger

breakfast great! service was professional and friendly.. i will recommend to friends and family!

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

the pool was working perfectly

space, friendliness of staff, pool, breakfast and afternoon cookies!

small breakfast

how pet friendly

i did not tralize the distance from parking to hotel bevause i had just fractured my ankle

was not great for my toddler kids who were splashed several times and it was

pool was clean and relaxing

great location. nice and clean. staff very helpful. pool and gym is open.

i understand with having kids, that's why i requested a room on the first floor so we won't get a complain

we especially enjoyed the bar area with the pool table where my kids had a lot of fun

horrible service probably due to staffing issues with kids back at school and the fall out from the pandemic

wide parking lots, green

kids had to sleep on floor in lobby till they found a

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

suggest that move the ice machines on first floor out to make it a laundry room

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

they wont give you a laundry bag after asking 10 times

that the spa and fitness center wasn t open.

the staff, tv selections and wifi reception was decent.

pool and gym were closed

the room was spacious and the area was quiet, there were good options for breakfast

i cooked in the room each meal, including breakfast

the gym was small but efficient

it was also set right on the parking lot, not very pretty or relaxing

breakfast was a highlight.

the breakfast is mediocre we miss the bar and restaurant

breakfast was good....room and bed was ok

gym didn't work no waffles horrible breakfast to go only and the dogs that

i went to breakfast and then told front desk the shower was broken

on floor big red stain on rug need to make sure wash clothes are also put in bathroom with the bar soap definitely

pool facility could have been better.

wifi is weak and we had to use cell data during our stay

i loved the fact that there was a resturant and bar right in the hotel

plenty of parking - good access if you are pulling a trailer to park hooked up (call to check not full

handicap parking was full of non handicapped cars for a party they were hosting

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

laundry washer and dryer was dirty

sauna was broken and very small laundry room

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

free parking

lost some point because of the laundry room

close to rail & buses not far from city centre laundry facilities

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

had a laundry room available

the laundry room is still out of service

also not being able to do laundry on site same day is a little annoying

i also liked the wine bar restaurant attached to your hotel

they closed the bar down at 1130

it said it was a deluxe king room with a fireplace

place to eat breakfast on a friday morning, bar closes early on weeknights

guest laundry room should have a sign not to leave laundry when done , be considerate of others that need

cleanliness, decent size room, guest laundry

the breakfast is little less than exciting.

parking lot was a bit insufficient but no issues.

needs more nighttime bright lighting in parking lot.

location, gym, and pool

restaurant for dinner and breakfast was very good.

liked the location, it was pet friendly, it was quiet, and most of the staff was very professional and helpful

the bar area was the only thing open after 10pm on saturday night, and it s a very small area.

it should have a free breakfast (at least continental) for the price you pay for a stay.

hotel bar opened late and starbucks.

they still did room service

spa bathroom should have shampoo/soap dispensers

it has swimming pool and little gym

also disappointed there was no room service for breakfast, only dinner room service

more gluten free options on continental breakfast please please

the pool is very nice

our kids loved the pool and we all enjoyed the food at the restaurant

our kids loved the pool and we all enjoyed the food at the restaurant

pool area could use some touch up

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

had to call and ask for the wifi password and told us to come to the front he wasn t giving it thru the phone

i asked for a non-smoking room and got a smoking room with burnt holes in the bed spread.

the personnel kinder (i wasn't informed as usual about check out time, when is breakfast, what's wifi

smell of cigarette smoke although i requested for a non-smoking room

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

i did ask for a non smoking room

past 8pm, everything starts to smell like weed from people smoking in the stairwells

i didn't like the big potholes in the driveway and parking lot

the door handle to the room broke when opening the door, no wifi no tv

the laundry facilities.

hot tub got locked out of my room no one at front desk to help a bunch of guys drinking in the parking lot

the location & parking was good

night time staff and breakfast.

nothing toilets did not flush! room very musty!! no daily room service

beautiful and serene, warm decor - has pool, restaurant, bar etc. pet friendly as well :)

lots of easy parking

pool and gym area were excellent and clean.

great pool and hot tub area!

the parking is crowed; the bed is a little small

breakfast was continental and was plentiful.

breakfast was yummy and the staff was really nice

building, easy access and parking, ev charger on-premises, own restaurant, friendly staff

outdoor facilities, we took advantage of the privileges at the sister property (tennis and indoor pool)

continental breakfast was very good! wide variety of choices.

having a laundry facility

dirty pool and pool area

great location, clean room, nice kitchen and kids loved the pool, nice eating and grilling area.

the breakfast was great

kids running above us all night

also we were in rm 720 by the laundry

i think there should be pet free rooms for those of us who have allergies.

was a sports team there for a tournament and we went down to the bar to have a nightcap and it was very noisy

complimentary breakfast

friendly staff, easy parking, easy access to the interstate. clean and modern looking.

front desk clerk laundry shuttle

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

i loved the laundry facility as

too much to like - shuttle was unavailable to airport - which is why i booked this location

front desk clerk laundry shuttle

the pool and laundry facilities are a nice plus

we were able to get a shuttle to and from the airport even at very early hours in the morning

no free breakfast

breakfast ended too early

staff, nice lobby with amenities/food and a market, an excellent option to park with free shuttle to the airport

had a drink in the bar, but ordered room service later

restaurant on site to grab a bite or order some room service

the entire lobby area and bar is beautiful

wish they had a hot tub. also the bar service was terrible they need more staff

of stay was a brief getaway to enjoy the pool , have a nice dinner and take advantage of the gym then close out

has a laundry room

fitness center, breakfast, price

the breakfasts.

clean and breakfast

not much. next to a bbq place i guess. good gym and pool

owner let me check in early and did my laundry for $5

i didn't understand the wifi

they are pet friendly- they are not

the new bed and clean linens and carpet free wifi

the room was clean & the wifi was good.