no room service; irregular laundry service

&no guest laundry

very pet-friendly, and the staff were very helpful with all aspects of my stay.

no room service; irregular laundry service

the gym was excellent

had trouble with the wifi, it just wasn t very good, i ended up using my data/hotspot most of the time

no room service despite lobby cafe and restaurant being open for breakfast

would have been great to enjoy the breakfast but only room service was available

the gym/health workout facility is subpar.

very small gym, but it s open 24 hours! no coffee, tea or hot kettle in room

comfy beds, great rooftop bar, and access to a free laundry room (came in very handy during our stay)

staff did not tell me about the laundry, which would have been useful

a superb gym in the basement

24 hour gym

hotel manager thomas sullivan placed some gummie bears and snacks for my kids on the dresser when he heard we

customers can do laundry juat at 7 floor that's so thoughtful

onsite laundry is a great ammenity

the fridge and microwave, not to mention ample desk space and coffee table - and the guest laundry

was a guest laundry which was useful

and spacious room, inviting and relaxing lobby, and convenient laundry facility

excellent laundry facilities - fast dryer which saved us hours

the employees were very helpful. there was a self laundry, with provided detergent.

location, useful facilities (laundry facilities and microwave in the lobby), and most importantly the staff are

breakfast was good, but it would have been nice to have more premium starbucks beverages included

if you travel with kinds 12+ they will charge extra for kids breakfast

no laundry service.

guest laundry

we enjoyed using the gym as well which was well equipped

very clean and comfortable hotel. super gym 24/7 open.

the room layout, furnishings and accessories were great. i also liked the gym.

atmosphere, clean and green interesting story and architecture quiet - nice view bar was comfortable easy

there s also a 24/7 snack bar w self checkout

parking was really easy

the room was great, the bar was very hospitable, breakfast was ok

parking next to a highway is exposed and i was concerned with security.

hour power outage, so we were unable to use the laundry facilities at the hotel (no warning when we booked, or

elevators were broken for awhile, but the worst part was the over-powering laundry smells (fabric softener

place i stayed that has a washer/dryer that didn't have laundry soap, told me i had to go find some at a store

besides the night shift lady whom we had to hunt down and then help us with our laundry situation

property is very run down, old and some spots like in the laundry room (2nd floor) was very dirty

the dryer in guest laundry room was not working.

kids running and screaming in the hallway and the next room in the morning and after 12am

my daughter and there was like 20 or so people obviously from same family screaming obnoxiously kids running

the breakfast was tasty especially the waffle machine

like how they make me feel welcomed room always smelling good and breakfast always hot and

cleanliness, decent size room, guest laundry

guest laundry room should have a sign not to leave laundry when done , be considerate of others that need

although we did not use the kitchen it would be fabulous for guests who are staying more than one night

wish there were more vegan breakfast choices and better lighting for makeup.

safe, good amenities (gym, water bottle filler, patio, basketball court & sidewalks all around), breakfast

the hallways were not air-conditioned and i was across the hall from the laundry room

parking was a bit of a task but it wasn't an issue.

it had an outback right across from the hotel in same parking area

i also was on the first floor, by the pool, and you could hear kids running back and forth

good location off highway, although hard to access parking lot

laundry (washer & dryer) were available for use taking 30 minutes per cycle, required quarters ($1

nice pool, gym & laundry

the towels and linens were actually clean smelling good and fresh, not stale like old laundry or smoke

i liked that there is a laundry room for guests, spa, pool and basketball courts

new and clean facilities. lots of free parking spaces.

was immaculate, breakfast delicious and plentiful, staff very pleasant and informative, lots of parking, close

very clean! nice breakfast options

the breakfast is the best . the gym is great . the staff is very helpful at all times .

the reason i chose this location was for the wifi-i had a four hour zoom training for work at 9:30 am but due

the heated pool was not available

i enjoyed everything about the property-its location, facilities, laundry room, and breakfast.

only one washing machine in laundry room for the entire building

they had a laundry room, which came in handy

laundry, ice machine, and gym closed(water damage) or broken

laundry room

1 laundry area - with a small washer + small dryer

concerning the staff, the property, and facilities (room, pool, laundry room, fitness room

great breakfast, quiet, clean, pool and gym fun

enough parking with easy access several entrances

variety was great the people working the kitchen where very pleasant and

excellent wifi, one of the more comfortable beds, cozy rooms

the breakfast is mediocre we miss the bar and restaurant

breakfast was good....room and bed was ok

the bar and restaurant are open only wed to sunday. i was there on a tuesday night.

i went to breakfast and then told front desk the shower was broken

laundry was lost or stolen, nothing was done about it and then they lied when i opened a case with

no laundry facilities

the breakfast was delicious!!! the kids and hubby really enjoyed it.

pleasant staff, fast service, good breakfast, a lot of parking

location was just off the highway and there is plenty of parking on site

was ash from someone smoking on my bed and all over the desk and there was hair in the share

i asked when i checked in was and told none were available, but the parking lot was virtually empty

also they have very strong wifi access

really liked the room with the spa tub

had to take a smoking room

was very loud in our room we were right across from the laundry room and so close to the lobby that we could

they were outside the hotel's laundry room and made it difficult to walk through the hallway and they were

had to go to the laundry room and pick them up ourselves

me room next to laundry room and did not change it for the next day

the laundry room was a great addition

facility had guest laundry which was very helpful

the gym was horrible, it was moved next to the laundry room with a small flood style fan to circulate

good laundry room

having a laundry room is a plus when traveling

the laundry facilities were clean 2 reg washers & dryers

also we were in the room next to the laundry and didn t, t know but couldn t, understand the intermittent

good breakfast at a reasonable price, helpful and friendly staff, laundry facilities were convenient

plus wifi not working

outdoor patio, gym. just easy access to everything.

restaurant and bar closed on sunday

no laundry bag available

no dinner buffet. more onsite laundry machines.

i'm not sure if there is a shortage of laundry staff or if the hotel just needs to purchase more towels

staff, breakfast, pool and bed and gym

kids loved loved loved the slide and the pool

indoor pool and plenty of parking. located near good restaurants.

kids playing hockey in hall until 945 on first night

chicken wings at the bar were da bomb

pool was chilly.

the swimming pool was clean and nice temperature, not too crowded. kids loved it!

very good location and the laundry room and rooms with kitchenette are convenient

we used the paid guest laundry facility which is very convenient (one of the washers was broken but it was not

great location next to long horne and chillies. the rooms were top notch. it included a kitchen.

the rooms was nice and clean they have a pool and hot tub a lil bar and pool table

the pool and bar should be open until at least 11

coin laundry

the breakfast, the pool, the gym. very clean.

we had a room with two double beds and a pullout couch , it had two tvs which was nice for the kids and adults

the kitchen was unusable. everything was broken

i appreciated the free parking

nice onsite self-serve laundry

the breakfast was amazing

19 and with it being his birthday weekend- we needing some time alone and away from home and kids - i surprised

breakfast is excellent!! the staff in the dining area are most helpful.

covid restrictions for the pool are unnecessary and inconvenient

the guest laundry was not working

no laundry soap for sale in laundry room!

two pools, one indoor and one outdoor, outdoor pool had a small outdoor bar and plenty of seating for a relaxing

like the way the employees had great customer services , the pool was a great time the breakfast was very

i feel the parking lot was too dark at night.

i needed to do laundry and the dryer was not working but the young woman at the front desk put my clothes in

any parking

no non pet friendly rooms

cable tv did stations we wanted to watch, could not get on wifi. no microwave in room.

clean room, good parking, nice breakfast.

there was a laundry room alongside having a mini fridge and microwave in your room

they searched the room twice and went through the laundry by hand to help me find it

the hotel had laundry as well, which was great after two weeks on the road

we had to wash our laundry and they had a coin service which we did not find at any other hotel we stayed at

the pool was closed and the gym was closed.

location, kitchener, laundry facilities and staff

location, clean, one bedroom suites, nice grounds with room for walking dogs, pet friendly, nice breakfast

i didn t like that the pool wasn t open but i or anyone else can help that due to covid-19

we especially appreciated and enjoyed the complimentary warm breakfast with the wonderful options

booked online and knew the hotel was pet friendly

convenient, coin-op guest laundry

its super clean, staff is very friendly, breakfast is not basic or boring, great location

very comfortable, clean and great breakfast.

a little noisy with kids running upstairs and up and down the hallway

friendly staff, good breakfast which the kids enjoyed

called before arrival to request early check in

that there was no continual breakfast. and kids were playing in the hallway.

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

kids were running the hallways and outside of our ground floor room and were very loud, but that's

had a family medical emergency and they gave use late check out upon request

desk did not have quarters for change for the laundry

laundry facilities could have been in working condition

love tea and coffee service laundry is great

laundry room old and was surprised machines only took quarters- also very out-of-date

the staff here are great. breakfast is standard. parking and restaurants are convenient.

beds were super comfortable. convenient along the highway, and parking lot was well lit.

we were on the first floor and i thought maybe it had been a pet friendly room

of water in men's gym lockerroom -room 365 does not have proper slope in the shower so the water runs all over

close to highway. great shower head. bar downstairs and restaurants short drive away

we recieved room service and minor items were fixed when we asked

laundry facilities

didn t receive any call so i called back and was told oh yeah we don t have access to the laundry room

laundry room was clean

they have laundry room

room service was prompt

beautiful and serene, warm decor - has pool, restaurant, bar etc. pet friendly as well :)

pool restaurant bar

a free breakfast would be nice .

not enough handicap parking and not close to entrance.

i loved the pools and gym and restaurants

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

the only bad thing i have to say is that their laundry facilities were not working.

you can find free drinking water in the gym

was very friendly it was my 6 yr olds little pool party and the gentleman at the desk brought the kids warm