the dryer in guest laundry room was not working.

pool space cleanliness and breakfast

myself and my kids planned a 2 night stay, so i had food for them to eat for the entire time

there was a staff member in the breakfast area that was making my children uncomfortable.

disposable plates and forks at breakfast. this cannot be the standard in 2022.

guest laundry

no laundry service.

for parking were just annoying, the lack of morning coffee was underwhelming (you can ask the kitchen for some

great hotel gym and the location is walking distance to everything

excellent staff and the pet rooms were great.

place i stayed that has a washer/dryer that didn't have laundry soap, told me i had to go find some at a store

hour power outage, so we were unable to use the laundry facilities at the hotel (no warning when we booked, or

guest laundry available, coffee provided all day breakfast available as well, i enjoyed the many seating

property is very run down, old and some spots like in the laundry room (2nd floor) was very dirty

elevators were broken for awhile, but the worst part was the over-powering laundry smells (fabric softener

there s also a 24/7 snack bar w self checkout

clean and green interesting story and architecture quiet - nice view bar was comfortable easy parking

this time, the breakfast was so good, and the bar was open late--both good for me, since i arrived late, and

right next to ikea and right off of i-91/95, ample parking

appreciated the many, many ev chargers in the parking area

onsite laundry is a great ammenity

guest laundry room works pretty well

handy on-site laundry facility

it was a huge bonus for us that there was a guest laundry

customers can do laundry juat at 7 floor that's so thoughtful

comfy beds, great rooftop bar, and access to a free laundry room (came in very handy during our stay)

staff did not tell me about the laundry, which would have been useful

shower room is nice, having small kitchen is so convenient for us

clean rooms, kitchen in the rooms, friendly staff

spot to stay if visiting yale, choate or any of the surrounding schools with great downstairs bar and restaurant

the hallways were not air-conditioned and i was across the hall from the laundry room

pool closes to early

not safe with kids running around

very reasonable with late check out

i went to walmart and i bought two candles and a plug-in for my room because it had this awful gym socks smell

laundry (washer & dryer) were available for use taking 30 minutes per cycle, required quarters ($1

i liked that there is a laundry room for guests, spa, pool and basketball courts

the towels and linens were actually clean smelling good and fresh, not stale like old laundry or smoke

nice pool, gym & laundry

very clean, excellent breakfast, conveniently located, and complementary ev charging stations

no room service; irregular laundry service

&no guest laundry

also, kids on a prank set off the fire alarm at midnight

as per covid no bar or resturant available .

gym left something to be desired, like updated and more equipment

the study is very attractive, the staff is welcoming, and the bar and restaurant are very good.

small gym & friendly staff

would have been great to enjoy the breakfast but only room service was available

we enjoyed the bar the evening we arrived- very friendly bartender and other guests

breakfast room service was delivered on time and was hot and good

the employees were very helpful. there was a self laundry, with provided detergent.

excellent laundry facilities - fast dryer which saved us hours

location, useful facilities (laundry facilities and microwave in the lobby), and most importantly the staff are

breakfast was good, but it would have been nice to have more premium starbucks beverages included

the bar is over priced

laundry, ice machine, and gym closed(water damage) or broken

laundry room

they had a laundry room, which came in handy

only one washing machine in laundry room for the entire building

i enjoyed everything about the property-its location, facilities, laundry room, and breakfast.

1 laundry area - with a small washer + small dryer

concerning the staff, the property, and facilities (room, pool, laundry room, fitness room

staff was great very clean breakfast good

price, breakfast choices, room, pool, exercise room and wifi.

the gym had adequite equipment but there was visible mold growing over the t-cieling acoustic

no laundry facilities

laundry was lost or stolen, nothing was done about it and then they lied when i opened a case with

just didn't like i was not offered breakfast.

location advertised they were pet friendly

no pool

they were outside the hotel's laundry room and made it difficult to walk through the hallway and they were

was very loud in our room we were right across from the laundry room and so close to the lobby that we could

me room next to laundry room and did not change it for the next day

the laundry room was a great addition

had to go to the laundry room and pick them up ourselves

good laundry room

facility had guest laundry which was very helpful

the gym was horrible, it was moved next to the laundry room with a small flood style fan to circulate

breakfast options and laundry facilities

having a laundry room is a plus when traveling

cleanliness, decent size room, guest laundry

guest laundry room should have a sign not to leave laundry when done , be considerate of others that need

parking lot was a bit insufficient but no issues.

the kitchen was amazing and had anything one would need to cook with

very clean place, and space enough for family with 2 kids

coin laundry

the breakfast was good

the kitchen was unusable. everything was broken

breakfast was good

place felt cozy and clean, there was breakfast in the morning and a bar at night, a well equipped gym and the

nice onsite self-serve laundry

much everything the room was clean the staff was nice including the cook and breakfast was good

(thanks a lot to akeem davis, i truly appreciate it) breakfast was great

nice breakfast with everything included

covid restrictions for the pool are unnecessary and inconvenient

good breakfast at a reasonable price, helpful and friendly staff, laundry facilities were convenient

also we were in the room next to the laundry and didn t, t know but couldn t, understand the intermittent

restaurant and bar closed on sunday

the pool was closed which should have been said when booking -- my granddaughter was

bartender served me a couple minutes after the bar closed.

i'm not sure if there is a shortage of laundry staff or if the hotel just needs to purchase more towels

no dinner buffet. more onsite laundry machines.

no laundry bag available

great place for kids slide in the pool.

friendly staff, kids loved the pool and plenty of dinner options close by

scared the poor people that was already in the room so then he gave me another room and it had a kitchenette in

nice amenities including indoor pool and 24 hour fitness facility. looks nice too.

room size and ample parking

kids loved the pool area

fact you indoor pool, plus bar breakfast you had vegan options

very good location and the laundry room and rooms with kitchenette are convenient

we used the paid guest laundry facility which is very convenient (one of the washers was broken but it was not

wifi was in and out

breakfast was great and the omelette bar was a nice touch

breakfast was great and the omelette bar was a nice touch

the heated pool was not available

the gym was under construction when i visited

pool

we were told the pool was open but it's was not and a member of management was very rude told myself and my

ud83dude03 the pool was nice as well

wifi didn t reach room appropriately.

for non-smoking room; it stunk of smoke

also they have very strong wifi access

non smoking room wreaked of stale smoke - gross!

at 6am by smoke alarm as the heating unit was overheating and smoking

hotel room was not 7 star cleanliness.missed having cocktails because bar closed 30 min early.

breakfast bar was great the bacon, home fries and waffles were all great even the peach drink

breakfast bar was great the bacon, home fries and waffles were all great even the peach drink

there later at night (like 11pm tired after a long trip) and the wifi password didn t work and no one had been

gym didn't work no waffles horrible breakfast to go only and the dogs that

the guest laundry was not working

no laundry soap for sale in laundry room!

two pools, one indoor and one outdoor, outdoor pool had a small outdoor bar and plenty of seating for a relaxing

like the way the employees had great customer services , the pool was a great time the breakfast was very

i feel the parking lot was too dark at night.

the hotel had laundry as well, which was great after two weeks on the road

we had to wash our laundry and they had a coin service which we did not find at any other hotel we stayed at

they searched the room twice and went through the laundry by hand to help me find it

there was a laundry room alongside having a mini fridge and microwave in your room

plenty of parking and staff wasn t

i needed to do laundry and the dryer was not working but the young woman at the front desk put my clothes in

parking alittle tight on friday night alot of big work trucks. internet terrible

parking was a nightmare, carpet was filthy throughout the halls and ripping and tearing

gym was clean, just the treadmills were not the latest or greatest -- still functional

there was a refrigerator as well as wifi

location, kitchener, laundry facilities and staff

location, clean, one bedroom suites, nice grounds with room for walking dogs, pet friendly, nice breakfast

i didn t like that the pool wasn t open but i or anyone else can help that due to covid-19

we especially appreciated and enjoyed the complimentary warm breakfast with the wonderful options

booked online and knew the hotel was pet friendly

convenient, coin-op guest laundry

its super clean, staff is very friendly, breakfast is not basic or boring, great location

very comfortable, clean and great breakfast.

a little noisy with kids running upstairs and up and down the hallway

friendly staff, good breakfast which the kids enjoyed

called before arrival to request early check in

that there was no continual breakfast. and kids were playing in the hallway.

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

kids were running the hallways and outside of our ground floor room and were very loud, but that's

had a family medical emergency and they gave use late check out upon request

also indoor pool

lots of parking on the property

very rude kept coming in my room in the morning and i put for a late check out had no respect

their wifi never work in all the rooms. the pool was occupied by a school so it gets crowded!!

were there for a conference and parking was tight but they had a shuttle for those who didn t get in the

laundry room old and was surprised machines only took quarters- also very out-of-date

laundry facilities could have been in working condition

love tea and coffee service laundry is great

desk did not have quarters for change for the laundry

billed as having a bar & restaurant but had neither.

not enough handicap parking and not close to entrance.

there was a retreat going on and the kids were loud , running around , slamming doors

there was a friendly raccoon checking out the garage at the pool

my kids had a blast

offerings for the price point: pool, hot tub, sauna, steam room, full gym, polite staff, large lounges, extensive

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

the only bad thing i have to say is that their laundry facilities were not working.

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

everything. the breakfast was nice a vast selection

guest above us 3rd floor had many kids running around had hardly any sleep maybe the hotel can place guest with