was amazing , building is so clean and fresh , the pool and hot tub are warm and not at freezing temperatures

the bar only open 5-10

plenty of parking and places to sit and relax

would have liked breakfast included with my stay but the prices were reasonable and my kids and i had a wonderful

the bar was available late enough to enjoy a cocktail while visiting with family

the breakfast is excellent and other facilities include a laundry lounge to wash and dry (for a small fee) your

the laundry room was clean and very useful

they need more tables by the pool

kitchenette

full kitchen was exceptional

laundry washer and dryer was dirty

sauna was broken and very small laundry room

staff were not professional nor helpful the laundry smelled like burned skin and was difficult to get into

were fighting down the hall about laundry, and i woke up with serval bites all over my arms

was great, the wifi is better than expected, and the room was very clean and comfortable

they wont give you a laundry bag after asking 10 times

also closed due to broken equipment, the second floor has roaches and the garbages on the 3 fl laundry room wasn

like that the room has a refrigerator, that it has a pool, sauna and a gym

that the spa and fitness center wasn t open.

the breakfast was really good with many choices

the breakfast wasn't even worth going too

more breakfast choices. soy milk for non milk drinker,

continental breakfast was extremely disappointing

the hotel is dated. needs cosmetic work. no pool gym was closed

it was new years eve and all, but when we woke up and went to the elevator to go down to get breakfast there

loud like freight train, 2nd rm had a cockroach( i killed it) 3rd rm was dirty and near the laundry

staff had bad attitudes was not able to give me any new towels or rags said they needed to wash laundry but i

the dryer in the guest laundry room tore 4 of my

hallways had a lot of dirty laundry all over floors

in addition, it would have been nice if the detergent was available in the laundry room instead of 4th floor

laundry bag or pad and pen in the room

so i just walked to the laundry/room service room and grab towels

they have laundry onsite, we didn't need it this weekend, but that's good to know

laundry bag or pad and pen in the room

suggest that move the ice machines on first floor out to make it a laundry room

free parking, laundry, and a bar attached to it!

staffs are friendly, and facilities(guest laundry, swimming pool, complementary coffees) are good

the wifi was also a bit slow

my tv didn't work all-day i had to switch rooms at 8:00pm with 2 little kids alot of work.

breakfast is very basic.

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

also disappointed there was no room service for breakfast, only dinner room service

location was good for new years activities. pool was great for the kids. room was comfortable.

also our room service order was wrong, but i was too tired to correct it

the kitchen was accomodating by making a kids pasta dish that was not on the room service menu

also not being able to do laundry on site same day is a little annoying

room service answering was random,

chosen bedroom did not have a fireplace in it

appropriate restaurant availability and then no room service meant we needed to g out to eat

dirty. bad smells. over priced. bad wifi.

pet area is needed

the pool and fitness room is great

pet fee

the bar area was the only thing open after 10pm on saturday night, and it s a very small area.

we had to say there was something we didn't like it would only be that the pool was full at the 3 times we went

lost some point because of the laundry room

had a laundry room available

convenient to union station, park & town. convenient breakfast, laundry & pm snacks. affordable.

close to rail & buses not far from city centre laundry facilities

the laundry room is still out of service

the prices include breakfast and a gym and laundry facilities but mine off these are available do the pieces

gave me a smoking room and it was disgusting ud83eudd22, when i claim in the front desk, the guy told me that

drug dealers and addicts wander about and the parking lot is a scrapyard,as cars are broken into with no resistance

we were there for a concert and were able to enjoy the free parking with our room and walk to and from the

sometimes the smell of smoking outside comes in

they have dirty laundry with smoke burn marks on each linen they have including on the mattress

for a room that was supposedly no smoking and no pets that's what it smelled like

we were tired and thankful for the room. we loved that it offered smoking. the room was clean.

it is very dirty. the room smells like a bar where everyone is smoking cigarettes.

parking sketchy was afraid my truck wouldn t be there in the morning

restaurant & bar was super expensive.

my husband and i got a night away from our young kids and i picked it bc it had an indoor hot tub - most in

pet friendly and amenities offered

kids playing in the parking lot and trash/dog poop all over the property

there was ample parking, lobby is pretty nice and clean. room is spacious.

room clean, like guest laundry, staff friendly

apparently, only some room types come with free wifi

breakfast was great, the room was beyond clean and the entire hotel was spotless

cold water in the pool, but they fixed it quickly.

breakfasts were not always ideal in previous years

was told it probably got wrapped up with the rest of the linens and sent to the laundry, impossible as it was

the laundry on the same floor

patient and friendly front desk service, and courteous hardworking kitchen staff

gym.

cleanliness and kitchen

it was also close to the hotel laundry (or some kind of hotel work area) and there was alot of talking outside

breakfast included was great for the kids

in addition to shower wood be nice and better air conditioning is needed as well as extended pool hours

kids with not supervision, horse play, music

the pool was overrun with kids not being supervised

great location, breakfast, wifi

the breakfast options were wonderful and extremely tasty.

staff was very helpful and accommodating. very family friendly. pool facility was great.

heated pool

breakfast was very nice.

sink was clogged in bathroom. gym is not very well appointed.

morning coffee was a nice treat. bed was super comfortable. hotel bar and restaurant is great.

staff accommodated our requests with courtesy and speed, even providing a pass to a nearby gym

pool was closed the lights in the parking lot were not working breakfast could have been a bit

comfy bed and room. great location. free parking.

services not available, bar closed due to staffing.

indoor pool, coffee in room, nice size bathroom.

very clean and staff was very pleasant. the pool and hot tub was great

pool and jacuzzi were warm and made the stay so much better

easy check in, pool was warm and clean, facility was very clean,

the room was beautiful and roomy, the people were friendly and the breakfast was good.

was good for our purposes and allowed some privacy between parents and kids with the separate room

breakfast was ok had a sandwhich that wasnt that great

super clean comfy beds, no hallway noise. pool pet friendly. free breakfast options.

glad to have the kitchen facilities in the room

we booked our stay it was for a lengthy time and it was advertised that there was laundry facilities on the

there was no grab bar in the shower and toilet

we first arrived, the person at front desk gave my kids a speech about the rules of the hotel

and when the random kids running in the hallway they will go to your room knocking most of the rooms with kids

better breakfast

the bar next door

the pool

staff members disrespected me in front of my kids swearing knocking on the door very rude never

no free breakfast for the kids.

pool not in service.

clean washcloths were placed in our bathroom (we had hung up the towels we had used to save on laundry for the

had an exercise room and a laundry room to use also

noisy, alot of trucks in the parking lot. sixteen wheelers. dark hallways.

was good except for the breakfast

the gym didn't have no heat.

breakfast was good. staff was helpful. glad you had laundry facility!

laundry breakfast

the laundry facility was useful

cooled nicely while i did laundry and checked email

location, guest laundry and business kiosk.

yes, the laundry room by our wall and being used at 7am while we're resting

to overpay for laundry detergent only to see that the machines were quarters only

awesome space. sleeping separate from living/ kitchen space

the room was amazing especially free breakfast my kids love that so much and the pool was wonderful

wifi wasn't working in the building for 2 days

having a laundry facility

elsse was great the pool even doe the grill needs replacement we were able to use it but we also let the staff

kids running above us all night

friendly accommodating staff and kids loved the pool

com, i searched for hotels with outdoor pools and breakfast included

traveling for a week we needed to do laundry and was so grateful for guest laundry facility on second floor

no laundry bag in room

easy wifi connection

the complimentary breakfast is good

pet friendly and easy parking

also we were in rm 720 by the laundry

the family really enjoyed the fire table/bar out back

nice breakfast, clean room

friendly professional staff and spacious rooms with full kitchen

the kids had a blast at the pool

i'd called while i was out to ask if change was available to use the laundry facility and i was assured yes

front desk clerk laundry shuttle

i loved the laundry facility as

kids tournament so lots of kids running / making noise . not the hotels fault

paying for parking.

to figure out how to get room service

barely getting any signal of wifi

this is the second time i stay at this hotel for kids graduation

we got room service and it was brought up to us pretty fast

it was nice, quiet, clean and enjoyable. (pet friendly)

the pool and laundry facilities are a nice plus

no free breakfast included and the bistro was a little expensive.

no free breakfast

no water in the fitness center, fridge didn't work

would have loved free breakfast

pool a little small

like bleach, there were people sleeping in their cars in the parking lot

i might have stayed longer to try the gym and the pool, but i was just staying over to catch a flight

front desk staff, staff at the bar area, room was and overall experience was great.

was woken up at 6am to kids screaming & running up and down the halls

clean facilities, free breakfast, and the vending machines and laundry facilities are very

they have a laundry and machines are reasonably priced

staff very friendly. bed very comfortable and pleasant cleaniness in room. on-site guest laundry

hotel smells really good, affordable laundry that works great

next morning i took one of the plastic liners out of an unused garbage can to use to put my dirty laundry in

room card access and credit card-operated laundry room (1 washer, 1 dryer and one cycle of each was adequate)

the pool is right in front of the lobby kept me from getting in

very clean nice size pool for the kids and the breakfast was great

breakfast is good very clean

no soap in the bathroom just a bar for body and face.

wifi was not working half the time

extensive onset activities for a family of four. pool, ping pong, fire pit, restaurant etc

my 11 y/o even found a basketball hoop/ balls in the rear parking lot

also gym is teeny tiny and limited

kids had to sleep on floor in lobby till they found a

the room was super clean and fresh, check in and out was easy and fast, i was able to do my laundry before i

the only bad thing i have to say is that their laundry facilities were not working.

was extremely rude with my wife and even made fun of her because she didn't know how to use the laundry machines

the breakfast was just ok. not a big variety but we were still grateful for what was served

breakfast was good and the pool is small but heated and plenty of room for a soak or for the kids to hang out

i cooked in the room each meal, including breakfast

it was also set right on the parking lot, not very pretty or relaxing

pool was ridiculously small

the gym was small but efficient

a good range of breakfast options

the pool is never open , the facilities lack ice , laundry ,,often etc.

dated, laundry was laughable, breakfast offering was terrible

we finally asked laundry staff for some an they were

laundromat is also close by and right across laundry mat is a seafood

pool water was murky, laundry area is not 14 hours and it s limited space

wifi did not work in the rooms. fixtures were somewhat antiquated.

love the pool needs some attention

a simple grab bar would be a great idea when getting in and out of the shower tub

the indoor pool and hot tub were fabulous

loved the hot hot tub and warm pool

has a laundry room

the breakfasts.

pool was comfortable

the pool and hot tub were incredible

was not feeling well, and did not have breakfast

great location. good wifi. nice restaurant with the hotel as well.

couldn't sleep until 2am since there was a lot of noise because some kids were running around the

entrance closer to the parking lot was not accessible from outside

great location with a great bar and restaurant.

construction on going outside my window 630am, room service knocking on door @ 8

laundry from the prior guest sat outside for a day u til we said something about it and the body

several of the gym machines did not work at intended

no information given about breakfast, pool, wifi, etc

suite size, fireplace, full kitchen, comfortable beds, hot shower, parking right at room

the higher nightly rate, i expected the logs for the fireplace to be included in the cost

the breakfast options were adequate. on-site laundry was a plus.

room was right across from the laundry so hoping i could sleep in was not going to happen as the staff showed

no laundry bag - gave me when asked a 30 gal trash

upon room change, i was placed directly across from laundry

was close to the laundry room so it was always very loud

parking lot needed more attention for snow removal.

we enjoyed the location - and the breakfast and the pool.

the pool area, i can't think of nothing else.

pool

i wish i had brought swim wear for the pool

bed & breakfast

wifi was a bit iffy and video had to buffer frequently

kids sofa bed had a blow up on top of the mattress so no lumps or springs

loved the attention to detail, the historic feel, the coziness, the breakfast in the morning and the complimentary

good continental breakfast selection by a warm fireplace

laundry onsite is convenient but you'll need to bring quarters

there is a laundry room and a gym

no pool no laundry room no workout room like it said

laundry and exercise equipment in operational for indefinite time

need fix new carpet replacement of smell and laundry dryer need be more expecting of heat that'd

i like the rooms and access to the gym and laundry services

the gym was small but had everything we needed, the laundry room is attached to the gym and free machines

there are a number of washers and driers downstairs next to the workout room and guests can do laundry for free

really liked that all the suits had a kitchen and that laundry was available at no extra charge

laundry room and gym facility downstairs

you have to take them to laundry room n waitvto they wash them

the room we were moved to had no disposable cups, no laundry bag and i was afraid to get in the bed

booking was motivated by the availability of laundry and a fitness center, both of which were advertised but

nice and quiet. shuttle was great.

property has parking that is right against the rooms

gym is minimal, but functional

room, coffee/water available for free 24/7, the gym was really nice, and it was close by a lot of really nice

is a great hotel, friendly staff, timely airport shuttle, clean rooms, comfortable beds, great space

the pool was smalland not very warm. everything else was fantastic!!

large, clean rooms, very friendly accommodating staff, very adequate hotel gym, close proximity to airport,

it would have been great to at least have room

room service was quiet and unobtrusive

the room service menu was weak

i enjoyed how pleasant room service was and enjoyed the shuttle

happened to be a youth convention with 150 adolescents, and i was given a room on a floor without kids

also the staff at check in desk went and got a laundry bag for me as there wasn't one in the room

my needs, from appliances in room ( refrigerator, microwave) to well stocked mini mart to guest laundry to indoor

everything at your fingertips! comfortable, yummy breakfast, kids loved the pool.

competent staff breakfast good, room spacious and clean-liked the simple modern look of the whole hotel

i booked the hotel for 3 nights just to have the kids go to a pool and when i checked in was when i found out

desk did not have quarters for change for the laundry

laundry room old and was surprised machines only took quarters- also very out-of-date

laundry facilities could have been in working condition

love tea and coffee service laundry is great

the limited amount of parking spots available in the front of the property.

the gym and pool were closed. rooms are outdated, small fridge and thin walls.

the bar closes 10pmud83dude15

kids were running the hallways and outside of our ground floor room and were very loud, but that's

had a family medical emergency and they gave use late check out upon request

bar had draft beer assortment along with bottled

convenient, coin-op guest laundry

great breakfast

the room was available for early check in. staff was available as needed.

its super clean, staff is very friendly, breakfast is not basic or boring, great location

breakfast options were good and varied as we stayed 4 nights

location, kitchener, laundry facilities and staff

toilets too low, grab bar in shower incorrectly lovated

nothing major just that the pool was closed

love that the hotel is pet friendly, i just didn t like seeing the stains on the hallway carpeting

tea in room wasn't replenished the second day and kitchen items weren't washed

it has a pool, fitness center and laundry

parking lot was not salted after a snowstorm and it was all ice

very good location. easy parking.

i like the complimentary breakfast, and pool, fitness room available too

breakfast buffet was excellent and the hotel location was right near stores and restaurants i would